Pleasant staff. Eager to help as needed.Have used Valley Pharmacy for many years. Have never had…read moreany problems or concerns with staff or services provided.

I have had to use different pharmacies in different states over the decades. Valley pharmacy…read more(Winchester, VA) is the absolute best by a long shot! Fast, efficient, professional, and more than happy to answer questions and take phone calls. They take our insurance, so I don't pay much in copayment. Again, best experience I have ever had with any pharmacy.

We get all our RX filled here and they are the most pleasant, patient, and helpful pharmacists…read morewe've ever dealt with!!

I've been a customer at this Safeway pharmacy several years off and on, but kept coming back…read morebecause it's convenient and I had a cordial relationship with most of the pharmacy staff. I took a break for most of last year due to going mail-order for a new insurance and also because one tech, Pauline, was just totally rude and lazy. I said nothing to the Manager at the time, thinking it was just a one-off bad experience or just a bad tech, easily avoided. When I have a bad experience with a restaurant, I usually wait a long time before coming back, to see if the experience will improve with new staff, new mgmt, better suppliers, etc. Usually it works, unless the experience is *so* bad that I don't want to give them another chance at all. So I applied the same reasoning to Safeway's pharmacy, attempting to fill 2 asthma scripts only this year. For those in the Yelposphere that don't know this - Medicare Part D usually covers prescriptions; Part B, doctors' appointments and medical devices; AND the prescriptions used in conjunction with medical devices. Like asthma nebulizers and the solutions used in them. Safeway is a Part B pharmacy - not all are - and I have successfully filled nebulizer prescriptions here previously with no issue. This time, though, I got a lot of excuses and outright lies about how the scripts needed a Part B vs. Part D determination from Medicare; and how there was a lengthy approval process; the Medicare rules had changed, etc. It *was* true the paper script my doctor gave me didn't have all the information on it, which probably *did* cause them extra work & heartburn, for which I apologized. But I called Medicare, and there was no question about it - both scripts were covered under Medicare Part B - NO quantity limits as those are only for scripts under Part D. The Medicare rep said medicine is dispensed *exactly* the way the doctor writes it on the script.. So I should have then gotten the 90-day supply he'd written; not something that will last only 1 & 1/2 months because the techs decided to substitute mLs for total quantity. There was no need for them to interpret *anything* and divide total doses by mLs. Just like there was no need for a Part B vs. D determination. I have no clue why they chose to make filling my prescriptions harder than it needed to be; or why they thought lying to me about Medicare guidelines was ok. It's not; and to her credit, the Store Manager agreed with me when I called to file a complaint. She even understood how bad it it to mess with an asthmatic's medicines, having a relative with the health condition. It's just one of those conditions where you *must* have your medicines, right when you need them; and a ready supply. You just don't have the breath - literally- to jump through hoops or fix anyone's mistake about your medicine. Doing so could actually cost you your life - it's that serious. I had a doctor pull the same kind of disgusting patient abuse one time several years ago - she didn't want to take Medicare anymore and was probably trying to phase her Medicare patients out. But instead of just telling me that I needed to find a new doctor, she made getting medical care Hell on Earth until I had a big blow-out with her and never came back. And I left a bad review on Yelp, to warn other Medicare patients away. So I'm sorry to say that I think the same thing has happened here, only this time with a pharmacy. I have no proof that Safeway is or isn't going to stop being a Part B pharmacy provider, but bad treatment about said Part B prescriptions gives me a pretty good idea that I'm right to run for the door at this place! And no matter what their problem *really* is; it's not mine; or mine to solve.

After a visit to my dermatologist, one of my prescriptions had a GoodRX price that was simply…read moreamazing given my insurance did not cover. Not a quick drive as I discovered but the store pharmacy had the order filled in 10 minutes and I was on my way home. Will need to return each month but if the price stays the same well worth the drive.

First I give 5 stars for the friendly staff…read more 1 star for the store pharmacy itself as it is chronically understaffed You can not have 1 person working to *fill prescriptions, *run the register, *answer questions, *answer the phones, *give vaccinations *manage the paperwork *stock and manage pharmacy inventory A pharmacy this busy, this size needs a staff of at least 3 people It's always frustrating trying to reach them by phone, but recently we had two critical issues that highlighted how dangerous this issue can become. 1st - critical med, required daily, doctor sent in refill on a Friday morning, we waited for text it was ready to pick up that, that never came. Online it said "in process" for a few days, then the rx vanished like it never existed. We called them multiple times Saturday Sunday Monday Tuesday with no answer. Called Dr on Wednesday so she called them via the prescriber phone line and was told they weren't able to get the prescription (this is not a new prescription). The pharmacy should have notified the doctor ASAP that they couldn't get the medicine. At least the doctor's phone call got answered Our 37 phone calls went answered 2nd - urgent medicine needed sent in by Dr to pharmacy. It showed online it would be ready by noon, 24 hours later it still says online the prescription is "in process", numerous calls to pharmacy go unanswered. A friend is picking up for us, but I can't send them to the store until I know the rx is ready to pick up and the cost. The only good thing is their online Medrefill system (which is tediously slow and omits important rx info like rx dates, refills, prices, etc). If not for that I would still be wondering if they even got the newest rx from the doctor. The rx in the first issue was online as "in process" for days, then vanished. They never called Dr or us to tell us they couldn't get the rx. On both of these the pharmacy was completely unreachable by phone, and during covid we shouldn't have to make unnecessary in person trips to the store.

I like the service and Steven is extremely helpful and will answer any question. He answers the…read morephone and doesn't sound rushed.

Super helpful staff. We didn't buy anything here but they help us identify where we could find what…read morewe needed from another local pharmacy.

The pharmacist and her team are great! Even when they are super busy they always take the…read moreadditional time in person or on the phone if needed on your prescription info. Very friendly customer service from them even though I'm sure it is a demanding job. I definitely recommend this location to anyone in the surrounding area.

Poor customer service. I was to get my second shingle shot and I waited too long and the…read morereceptionist was calling other people after me to help than attend to me first as it should be first come first serve... bad service and having to wait to be inoculated was stressful. I'll be going back to kaiser after this...ok

CLOSED I regret that I cannot patronize this place, given…read morethe reviews (aside from the comedian in July2014). The place is closed, the phone number answers as a CVS answering machine. I wish it wasn't so. If folks don't patronize truly local businesses that provide good service, more and more of our neighbors will be out of work.

Best pharmacy I've ever went to. I have trouble finding my name brand medicine, while the big name…read morepharmacy doesn't carry them, and if they decide to take the time to, it usually takes 5days to get it. Lester & Mowery's normally have what I need and when they don't, they get it the next day. But more important, I've never had a pharmacist take his time, to stand up for me against Express scripts to get my prescription, an hour of his time to help me...LOVE THIS PHARMACY!!!!!! Thank you for everyone who works there!!!! For making people feel they are not just a number.

Medical supplies, free home prescription delivery, accepts all insurances, and can have all meds…read morenot in stock available the next day....with super friendly staff and NO WAIT! YES PLEASE!! Should be everyone's "go to" choice for local pharmacy!

We were having a lot of difficulties at another local pharmacy with our prescriptions until we went…read morehere. They took the time to explain the situation after they called our doctor and insurance. They talked to us with compassion and listened to our concerns and made us feel respected. Great place I recommend everyone to go here for their prescriptions.

Amazing staff, family oriented, knowledgeable, and customer service friendly. Support small…read morebusiness. I will never go back to CVS, etc.

WHY IS THIS PLACE ALLOWED TO BE OPEN ??!! I learned that I…read morewas exposed to someone testing positive for covid 19. My sister came into town the day before and having two small unvaccinated infants at home , you could imagine my fright. This place was the only place without a wait for testing. Now I KNOW WHY ! We went in and honestly looked shady and dirty but I wanted to know for my sanity and also for work purposes if I was positive. Two guys in there with loungewear and a pop up table from Costco collecting $35 a person for testing. Be aware, THEY DO NOT ACCEPT insurance for testing. We receive a call that one of us are positive and the other negative. I asked them to send over results via email. Nothing. Called the next day and he had no record saved for me at all and said they do a lot of test daily and couldn't track down my form. Then I told him practically everything except my result and he said , oh I found it and email you shortly. Nothing. Called back again and then he said he was sending it over. He then sent me 1 negative result , which I was told yesterday was positive. Then swore it was some mix up with the documentation. Then I ask for it to be correctly sent for my work records and also my sisters and he then sent TWO positive results !!!??!! Are we positive or negative ? This place is a joke. Took our money and we still don't know our status. Feel like he put my stick in water and made up a result. Literally ! Close this place please. After emailing back in disbelief of this place, they sent me the original results they gave us yesterday with " sorry for confusion ". This place doesn't exist on bbb, otherwise I'd write there. Ridiculous.