Had a great experience with Mike and Ethan. Very informative throughout the entire process - you…read morecan tell they both are experienced and take pride in what they do. They believe in their product and take time to educate you on the investment that you are purchasing. I am so glad that we selected Ohio Valley Pure Water for our water softener and home filtration. We had a great experience and have noticed a huge difference in our water quality after installation. Really appreciate the friendly, professional service and look forward to doing future maintenance and possible RO service with them in the future.

This was a bad investment on my part. They over filtered my home. their prices are so OVERPRICED…read more warning

The customer service is terrible. They never call you back and when you call you are on hold for…read moresometimes an hour or more. I will be leaving a review on here every day until I get a phone call back. This is HORRIBLE.

Very disappointing experience, and it hasn't even been 48 hours since I had my "LEAF WHOLE HOME…read moreWATER TREATMENT SOLUTION" installed. After the sales presentation the day prior I was told the installer would arrive the next day sometime in the afternoon and that he would give me a call when he was on his way if requested...which I did. He arrived shortly after 12:00 noon with no call saying he was on his way. He told me NO ONE TOLD HIM TO GIVE ME A CALL prior to arrival. He then proceeded with the installation, finishing around 3PM. When he finished he handed me the owner's manual and some other paperwork, said "you're all set" and left after I gave him a check for the full amount. House water wasn't used for anything the rest of that day, but the next morning there was NO HOT WATER as well as extremely LOW WATER PRESURE throughout the house. I tried to call LEAF customer service, but found that the actual LEAF location where the unit was installed from has NO CUSTOMER SERVICE available, and no phone contact information. Customers must call a 1-888 number to corporate headquarters in Hudson, Ohio to contact the local office to dispatch service. They told me someone would be in contact SHORTLY. I had to do this twice and finally at 1:37 I received a voice mail instructing me how to reconnect the water supply (Move a valve) to the water heater, as the installer failed (forgot) to do this after installation. This morning when hot water was drawn for the first time it was a brown color. I again tried to contact the service scheduler who informed me that this was "normal" since the water heater probably was full of "scale" and the newer soft water was removing this into the hot water, and that I needed to hire a plumber to come out and "flush" the water heater. I asked her why...if this is "NORMAL"... wouldn't you flush the water heater at the time of installation ... NORMALLY...ROUTINELY...as PART of the installation? If it was "NORMAL" to need the water heater to be flushed, why wouldn't someone (the installer, or the salesman) have at least MENTIONED this, instead of just "your'e all set"? No...I'm NOT! After telling me that this is pretty normal, she texted me that "We can't anticipate when it (descaling) will occur, and it is not part of our installation process". I thought it was "normal"? Now, I need to find a plumber, schedule a service call, and spend another $200.00 or so to be able to actually USE my nearly $4000.00 system! THIS IS CRAP...I suspect I'll never hear from this company again, and at this time I have no idea whether the system even works. I doubt if much of what the salesman told me is true.

We have been receiving 5 gallon jugs of distilled water for a few years. I put a new jug into the…read moredistribution machine yesterday. This morning - Friday- I was getting a glass of water and found a dead fish in the jug. They won't come until Monday...and we had to fuss about getting a new distribution machine. They will not guarantee a time. The customer svc rep did not believe the fish existed.

Absolute nightmare!…read more Ive been paying for service for over a year. The device hasn't worked this whole time- I have called monthly to request service, every time they tell me it's working and it isn't. Finally they fixed it (the one person with actual training and skills) and it broke again shortly after. I have yet to actually enjoy soft water since I started paying for the program. They offered to wave my fee for the next 4 months, BUT INSTEAD they CHARGED me for 4 months EXTRA by mistake!!! All I got was a "woopsie, that person is on vacation" That was 20 DAYS AGO- still has not been refunded for the inappropriate charge. I leave voicemails every day. Every day they say they will contact me back that day and they do not. This is awful. ITS STILL NOT WORKING! I DEFINETLY DONT FEEL GOOD ABOUT THIS.

I purchased a water softener at Home Depot and it was defective. Called Royal and less than 24…read morehours later they were here to repair it. Perry the owner did the work and had it repaired quickly. Very courteous and professional. Perry is a Veteran and I support our veterans when I can. Please support a Vet. I will definitely recommend Royal to friends and family. We are customers for life.

Perry and his partner visited my home to do a sales pitch. The plugged in their demonstration…read moreequipment which promptly the outlet! They plugged it into another outlet and that one stopped working as well! We had to call an electrician to replace the outlets. Perry offered $250 off a water softener or a check to cover the cost. The electrician only cost $123, so I submitted the paid invoice to Perry for reimbursement of just $123. He now refuses to reimburse me for the damage he caused!!! Perry is a liar, has deceptive business practices, and YOU SHOULD NOT LET HIM IN YOUR HOUSE! HE WILL DAMAGE YOUR HOME AND REFUSE TO FIX IT!

I've had both a Kinetico water softener system in my home and an R/O spigot at my kitchen sink for…read moredrinking water since 2009. Service has always been exceptional. Staff are friendly and professional. I can recommend without reservation.

From the owner: Water quality can no longer be taken for granted, and researching water treatment options can often…read morebe confusing and overwhelming. At Integrity Water Solutions, we understand the water challenges we face in our area. Our team of certified water experts are dedicated to informing and educating our customers about the benefits and impact of having high-quality water. We take the time to listen and learn about your family’s particular water quality needs. We'll provide clear explanations and recommend a water treatment solution that's customized for you, your family and your home, ensuring you feel informed and confident about your water treatment options. We feature Kinetico's unmatched performance and innovative line of water softeners, advanced drinking water systems and specialty filters to provide your family with a continuous supply of clean, high-quality water throughout your home. What are you waiting for? Treat your water with Integrity!