Avoid doing business with owner Jay. I had the worst experience dealing with the arrogant and rude…read moreowner Jay. First of all I question his business practices, he forces you to buy two sets of steel which should have been my first red flag. He also has a major integrity issue and in my opinion taking advantage of people by forcing them to buy two sets of steel. Jay's communication is terrible and doesn't respond back. I then asked for a refund and he tried lying to me and telling me orders are 2-3 weeks out when I intitally spoke to him. I canceled the order 5 days later and he lied to me trying to tell me that he was expediting my order when I never asked and tried to charge me an 18% restocking fee for nothing. He then said he initiated a refund over $500 on 5/19/2025 and it's 06/12/2025 and I still have not received anything. I then told him to just Zelle me back the money. Jay has an excuse for everything and is not an honorable person in my opinion. I am still without any refund after he assured me it could take up to 14 days. It's well past the 14 days and still no refund. It's one excuse after another from owner Jay for steel he never shipped and I have not received. Avoid doing business with this arrogant owner at all costs. It's nonsense excuse after nonsense excuse. I strongly encourage everyone not to support this small business owner who is not honest and from my experience is a pathological liar.

I purchased skates from a big box store. They were pro level CCM ASV pro skates. I was fitted…read moreimproperly at that store and the sharpening was a joke. I was digging around for real skates shops near me and found Jay & HockeyTown. We had great conversations the next 12 hours via text and call. I then found myself on my way to return my skates to this box store and took a drive to see Jay. Spent the morning with him and he got me in skates that are perfect for me, Bauer Supreme Machs..... we set up a real profile for my style and now when I need sharpenings, I mail him my steel and O have a second set for rotation. Great deal and this guy will give you honest, not gross profit vs. commission dollars crap....... Seriously stop wasting your time and money and text this pro.

Brad seems to care that you get what you really need and he takes great care with skate sharpening…read moreand profiling. Very trustworthy.

Had a terrific experience at this store. The owner, Brad, spent a guilt-inducing amount of time…read morehelping my 13-year-old get new skates and a stick. Hail mom and pop shops.

As mentioned by a bunch of other reviews, the service is really atrocious. Three young kids sitting…read morearound physically and audibly bothered that I walked into the store. Then they pretended to do something while they stared at me... feeling that uncomfortable so I could save 10% on a golf club that looks like it was eight years old? Yeah, no thanks. With all of the reviews that talk about the service... How it has been like this forever?

We went in looking for XC ski boots. Three clerks working at the counter could not be bothered to…read morehelp. My husband asked if they carried boots that had the old style of bindings . They replied "anything with 75mm on a green label". They did not offer to come help us. We looked at those boots and found all the sizes were European . Not knowing what size he wore in European we looked around for a conversation chart and did not find one. Again no one came to offer help. Finally googled a conversion chart. We spent another 15 minutes in the store looking at boots and wandering around but no one once asked if we needed help finding anything. The three men hadn't moved from their chat session as we left the store. Would never return.

We visited this location for the second time this season. Both times CJ helped us. We felt well…read moretaken care of and left with no questions unanswered. His knowledge of hockey is great! He works with people well and even during busy times gives people the time they deserve and need. After our first time there and the amazing help we had received from CJ we hoped he would be working again today. We were in luck! He took great care of my son from buying a new helmet, looking at sticks, and purchasing new skates today. Wile this location is more than an hour from us we feel it's well worth the time. We have been greeted and helped all the employees have been kind and helpful. We greatly appreciated CJs want to explain everything so that we could understand and felt we were making the best investment for our child.

The salesman could only show me 2 skates for my larger feet, very surprised they didn't have more…read more Said most hockey players have smaller feet! Disappointing experience there. Won't go back.

I called about whether they could sharpen my daughters skates and the gentleman who answered said…read morethey'd even do them while I waited. I stopped in and it was true! Very nice shop and employees!

This is just one half of the Bertelli's empire, consisting of two businesses so logistically…read moredisparate and yet so humorously appropriate for each other... ice hockey equipment, and liquor sales. You can't make this stuff up. I traveled past many of Connecticut's finer equipment dealers to get here, because they had such a good deal on the leg pads I had my eyes on for months. Everywhere else on earth seemed to want $650 for them; I paid $540, a great deal in a sector of sporting goods that rarely sees deep discounts. The shop itself is relatively small, but still has a goodly amount of stuff in it. I'd say that if you're looking for something specific, call ahead and have them order it for you, like I did. And they'll do all the hockey basics here - sharpen your skates, sell you some tape, fix your equipment, and so on. A 3/8" hollow on my skates and a 2005 Chianti? The perfect combination.

Posted for a friend…read more To the owner of Gateway Hardware, Thomas McCarthy. As the Executive Director of the Boys & Girls Club Family Center, I am completely disgusted on how you treated me today. I came in to personally introduce myself, and to let you know that the Springfield Ballers along with my Club, with several dedicated people, are working to launch our city's first youth Lacrosse program, and we want to work directly with you. You are a Springfield based business and we want to direct our youth and families to buy their equipment from you...NOW THAT WILL NEVER HAPPEN!!! I waited patiently for 15 minutes as you were helping another customer. I held a conversation with one of your associates that was very excited that the city is finally launching our Lacrosse program for the youth. We laughed and also talked about how many kids we see getting the opportunity to further their athletic careers into college, and with Lacrosse, so many more doors will be open for them. Once you were free, your associate tried to get your attention for me so that I could take a few seconds to introduce myself and also to hopefully begin to build a relationship with your business. My goal was to set up our personal account with you so that we could purchase the needed lacrosse equipment and also let our youth and families know that we will be working directly with you in the future. You're response when you looked at me... "WHAT DO YOU WANT? I'M BUSY...WHAT DO YOU WANT?" My first response after the smile was completely wiped from my face. "Are you serious?" "YES I'M SERIOUS! WHAT DO YOU WANT?" You looked at me as if I was bothering you, and that I was also not worthy of your time. In response to your ignorance, I let you know who I was and that I would not tolerate your blatant disrespect of me or anyone who looks like me that walks into your establishment. I then turned to your associate and thanked him for his time and for being so cordial. In my opinion, you saw a black man walk into your business and thought that I was lesser than you. Your response and how I was treated, allowed me to see who you are. I will NEVER set foot into your business again and I will make sure to let everyone that I know not to frequent your store. You lost a future loyal customer and everyone that our organization will touch. In this midst of my anger, #Andreswestsidesportsshop has offered to work with our Club to make sure that our youth and families are treated with the upmost respect and I am glad that they are excited about what we are bringing to the City of Springfield. HAVE A GOOD DAY!!! 6/22/2021

As always Great Service! They were very busy on Sunday afternoon. Took the time with my son to make…read moresure he got the right fit on all his new equipment. We drive 20 minutes and have two hockey shop closer to us but we only shop Gateway. Since our first visit five years ago with a three year old needing his first skates we've only shopped Gateway. Good customer service goes a long way.

I'm gonna be nice and leave this small business with a neutral three stars, despite my experience…read more I'm a goaltender, and was getting a little fed up with the often inconsistent skate sharpenings from other places, so I went here. For the record, Preferred Hockey is basically just a single dude running a hockey repair shop out of his garage. He's been around forever, so I'm sure the repair work he does is professional and durable. But the skate sharpening experience... not so good. I asked for a 1/2" hollow on my skates, and the response was... "I only give one hollow to goaltenders, and I don't reveal what it is..." Ooookayyyy... Not sure what the deal was with the Kafkaesque goalie skate sharpening policy, but I decided to drink the Kool-Aid nonetheless. BIG MISTAKE... Played a game that night, and I literally could not stand in the crease. I don't know what the true hollow was, but it could not have been any sharper than a 7/8". Slipped and slid all over the place like a dying fish... Look, if you wanna go all Federico Fellini on me and not reveal your business secrets, fine. But the LEAST you could have done was tell me that your super-secret hollow is nowhere close to what I was requesting, and would most likely result in a sharpening I would hate. Instead, he took my five dollars without thought, and directly contributed to me letting down my team. It's too bad, because it's probably the last five dollars he'll ever get from me.

Best skate sharpening service for 50 miles. Dan does an outstanding job on sharpening as well as…read moreall repairs. Dan is like a skate doctor!

Came to seasons today and got the best help possible! I've been struggling with the truck on my…read moreelectric skateboard for a good week and it was rlly pissing me off I so thought I'd give the shop a try. Best decision I've ever made because it was completely fixed within minutes and the guy made it look easy, even gave me extra parts too. The craziest part is they didn't even allow me to pay them. I brought money and wanted to tip the kind and helpful man for his amazing service and the lighter I got lol and he completely refused. Nicest people I've met in Albany and I highly recommend coming here, but maybe pay before the service lol! They're local, friendly, and super helpful. Being where I'm from in NYC I've never gotten anything for free before so this was the first and I'm super grateful I decided to make the visit today! Go support Seasons! Also super dope shoes lol.

Love what they got. Quality. Style. Class acts. --that's all I wanted to say but it's making me…read moretype more. I saw some sweet Adidas in the window and snagged them for my man at decent price. He's stoked. They're perfect. They've also got quality sweaters, from a skate brand out of Montreal I can't recall the name, but I'll be back for.

Once again Trek in Saratoga has come thru for me. They put on my speaker/bell no charge in 5…read moreminutes and advised me that I don't necessarily need a tune up. They could have chgd me for both. Every salesperson at this Trek is always willing to help you ride more and better and not high pressure sales. This place defines " Customer Service". Thank you

These guys are so nice and efficient, took great care of my bike again…read more Needed a fender repair and a wheel to be 'true'd'.. it was running. They fixed it quickly with a smile. Reasonable as well. They are simply great! I'm sure there are seasonable times when they get really busy. Highly recommend!!

This store is the mothership of all your maga supplies...Check it out.. I was able to purchase a…read more Chy-Ny made maga hat, shirt and trump flag all in one visit....unfortunately the Chy-Ny made trump watch, sneakers and bibles were out of stock.... I'm definitely making another pilgrimage to Bass Pro to completely deck out my doublewide with trump swag...! Well Done Bass maga Pro Shop..!!!

This Bass Pro was amazing now I thought I already wrote to review, but I'm gonna do this again. I…read moreactually found it to be absolute breathtaking. It was a one level shop Bass Pro shop and it looked like when you walked. It looked like it went on forever, but it was just Big and Wfp level so everything was kind of like fit in there. It was nice and neat clean. Everything was beautiful. It was all arranged perfectly. It didn't look messy or overwhelming for me. It was amazing because everything that we've ever gone into. They've all been two and three floors but this one here was unbelievable great selection of products we found T-shirts to bring home to the kids. We found a really reasonable deal on baseball caps and they said you know that it was just from New York so that's why we had to get one cause we don't have one from this particular store and every time I travel with or without the other half I try to take and I'm always get him something from Bass Pro. But they were very very helpful to us because he walks really slow and we met people in the store that was super nice. One young man held the door open for my other half of the bathroom thank them for service and I made sure I told my mother how flight and wonderful they were and she's like wow thank you so much. The Customer people they went above and beyond. I was totally taken by the fact that they were so kind so patient we were looking for particular things we were able to find size extra large socks for a young boy size 14 shoes but we weren't able to find the shoes. Unfortunate. But they were super kind. They went out back and looked. They brought the guy out that runs at Dept. He looked for them. He finally found one package away in the back, which was awesome. I apologize. I don't remember his name we also got to see a nice display from one of the other sales people about the special kind of fishing and stuff to do and then check out. People were just top-of-the-line absolutely willing to help you no matter what I really feel like this is probably one of the better bass pros I've ever been into but also one of the most beautiful.