Horrible customer service, then if you mention it in a review, you get badgered by its employees on…read moresocial media by being called "an attention seeker" or an "outright liar." I`m as reasonable as they come. Pretty much not making a fuss unless it is warranted. But when a business doesn`t respond to a customer issue in a timely fashion, says they won`t help resolve the issue because you gave them a poor review, and has its employees harass you on a public forum, I`m going to give my opinion. If you are looking for boarding for your pets, please do your due diligence. Investigate and review! Your pets are your family. Do not use The Dog Shop. You may not get the same pet back!

My dog ran out of food they said. We brought more into them and when dog was picked up it was thin…read moreand emaciated looking!! Never told us she wasn't eating but that she ran out of food???

stick with Jenna. she is fair and honest. Carly is deceptive and misleading. She charged me $90 for…read morea 5lb dog and was not up front about additional fees.

Boarded our dog here for our vacation. We were very pleased with the service and our dog seemed to…read morereally enjoy themself. The ability to watch her play through the online cameras was a great reassurance. Every time we saw her, she seemed happy and playful. We got her an exit bath, and she came out clean and fluffy. She was very tired after she got home thanks to all the play time she had. The staff were very friendly and we would definitely come back.

NEVER EVER EVER VISIT THIS STORE UNDER ANY CIRCUMSTANCES FOR ANY REASON…read more Edit to add that apparently this experience didn't happen according to the employees! They were kind and helpful while they abused/traumatized our pet and treated my wife extremely rudely! Apparently gaslighting and lying is a required skill to work here. Brought my ferret in to get her nails trimmed as included in our membership and had probably one of the worst experiences a pet owner can have. Not only was everyone rude upon entry, but instead of taking the ferret back like they did last time they asked my wife to handle her the entire time, and the rude pile of garbage spent the entire time scolding and scaring the ferret while missing about half of her nails on her back feet and trimming the ones she did get too short to the point of hurting her. I cannot begin to explain how absolutely furious I am with this place and I will be using my next and likely last visit to this location express that verbally.

I love this place they allow us to hold the dogs and they are very kind and nice…read moreWe love coming here for a relaxing time ..

Great staff who know their store and their products. Love the sales. They have a great selection…read moreof supplies and food products.

Easy to order online and great price with online coupon. Store employee was very nice when I picked…read moreup the order

Back in October of 2012, the breeder of my first Old English Sheepdog, called to tell me there was…read morea young OES available in Ohio. We made the journey from Buffalo NY to Columbiana Ohio to pick the dog up. He was the saddest, he was filthy, underfed and smelled just awful. We were heartbroken at his condition. The very next day we took Dashwood to the groomers and made him feel welcome to his new home. I always found it odd that no one had claimed him while he was at the pound. Because he was such a good boy. Of course, we had a few hiccups, and he needed to learn manners. He had Harry to play with, a large, fenced backyard, good food and lots of walks. He was a very happy boy. He had one disgusting habit I could not break; he ate poop. I recently learned that that habit is a sign of a dog from a puppy mill. After I read that I knew where he came from-Eagle Cross Kennels. It made perfect sense, location, his appearance, unneutered, untrained, etc. Why is this kennel still breeding dogs after all of the terrible stories regarding the filthy conditions of the kennel and the atrocious condition of the dogs, no access to the parents, it is wrong, wrong, wrong. Please tell everyone not to purchase a dog from these greedy, disreputable people. Animals are suffering. Dash was picked up by the Pound at a busy intersection looking as though he was looking for someone. Dash was 13 years and three months when I had to let him go two weeks ago. My best friend and the best dog, despite his troubled early puppy start.

In December, my boyfriend drove to Youngstown from Columbus to pick up our Doodle, Tesla. He had…read morelittle to report in the way of negativity, but did acknowledge that the breeder seemed high volume. There is a huge difference between a puppy mill and a high volume breeder. Tesla is a well adjusted, healthy pup. He was almost four months when we brought him home which most people know can be problematic since puppies that old who are still at the breeder often aren't properly socialized. However we take Tesla EVERYWHERE and he is amazing with dogs, people, and children alike. He loves meeting dogs of all ages and size, is happy to greet any person he meets, and is gentle and not aggressive with children. Socialization in the first few months of a puppy's life is so important, and if nothing else, Eagle Cross did an amazing job of making sure Tesla was well socialized and in a healthy environment for those first few months. If you want to get a pup from a place where the dogs are kept in little wicker baskets indoors with four other pups who are groomed and trained, look elsewhere. If you're looking for a healthy Doodle that comes from an experienced no-frills breeder, Eagle Cross will do. There is a great interview on YouTube with the owner that has footage of the kennel. Search for Eagle Cross Greg Fidoe.

Nearly impossible to get ahold of, leave a voicemail and get a call back sometimes days later if at…read moreall. Adopted my beagle from here in 2020 and since i moved to another state and came back home they will not treat him since he hasn't been there in over 18 months because they're no longer accepting new patients. I think that's ridiculous to turn away a dog that was adopted from YOUR facility. Probably for the best as they've just gotten harder and harder to get ahold of throughout the years. Maybe hire more staff and you could keep up with the demand!

I picked up a puppy! They were very friendly and knowledgeable. The staff was great and they…read moretreated their animals with respect.

This establishment is extremely disorganized. When I went in to inquire, the owner was so…read moredistraught that it was pick-up time (though there was no one else there at the time), she could not tell me with certainty that my dates were open, nor could she answer my questions thoroughly, stating "her husband handles that." Papers were everywhere; the room was a mess, and I was refused a tour, because she would have to "move boards around just to get [me] back there." The lobby was thick with cigarette smoke. Her husband was to call me the next day to arrange for a look around. He called the next afternoon, telling me there was plenty of space, no problem, but couldn't get me in for 3 days after my first requested tour day. After scheduling, I asked him about the smoke, and he told me the dogs were in "enclosed rooms" so the smoke wouldn't bother them. The next morning, I got a call that they were booked solid the entire month, then was hung up on. From this extreme shift from "plenty of space" to "booked solid" in less than a day, along with his rudeness, I can only surmise it was due to my inquiry about the smoke that I was refused the tour and service. Do NOT go there. These individuals are not to be trusted. They are disorganized, rude, and lie.

I originally started with taking my Corgi Callie there for Daycare. She was always tired when she…read morecame home and whenever we turned down the street to go to daycare in the morning she was so excited and couldn't wait to get out of the car. I rescued a lab mix in May of this year and he has been going too. He originally had some behavior issues but has since gotten better since he has been attending daycare. I have been going to Dee and Ken for over a year now and my dogs couldn't be happier. My parents also take their Australian Shepard for grooming and she looks and smells amazing. Not to mention she is so wore out which is hard to do. I know they are much loved and cared for while I'm away at work. Thanks guys!

This restaurant is one of the cleanest Dog Shoppes that I have been to. It looks like it may be new…read moreor recently renovated. The food was fresh and delicious and cured my cravings. The hot dogs were so good and the bread was soft. The burgers were pretty tasty but lacked condiments. They have a condiment bar so no big deal on that. The prices are always fair and the employees were very nice here. Almost through my goal of trying all of the Brighton Hotdog Shoppes around.

My all-time favorite place to eat. Guilty pleasure for sure. There are many locations and this one…read moreis pretty decent. Clean building, friendly service, and delicious food.

Cool decor and awesome cats! Yay! They were so fun. There is one cat with curled ears and she is a…read morelittle sassy but such a a sweetheart

If you just need a kitty "fix", this place is great! If you want great coffee or beverages, bring…read moreit with you. One electric tea kettle, does not a cafe' make! If you are looking for great cat themed gifts or souvenirs you may not find it here, but they have lots of dog themed items. Since the name starts with Mad Dogs, you may think there are also dogs on the premises, but you would be wrong. But in all fairness, my daughter and I really enjoyed our time with the kitties. Although there are toys available to play with the cats, the laser pointer toy which we supplied, was the hit of the day. There were lots of really calm, huggable kitties, with a few little spitfires included to keep the humans and rambunctious kitties in line. I would probably go back again but not too often, considering that I own cats and the cost to see theirs is prohibitive.

Such a groovy place for man's best friend. The doggy dessert bar is ridiculous (in a good way)…read more Such a friendly place to shop and very nice employees. I recommend the organic chewy treats like lamb tails and beef tracheas. Sounds gross at first but I want my little buddy to live a long life. Prices are reasonable and you should support a local businesses like this one as much as you can! Stay Righteous.

Great shop! I love the treat bar and my dogs really love the sweet potato chews! They also enjoy…read morethe salmon skins. If your looking for high quality foods, treats and raw foods this is the place to go. They have a wide variety of unique proteins for those who have pups with allergies.