We've been with PhenomePool now for a few years and they have been great! Our pool tech arrives…read morelike clock work every week and keeps the pool crystal clear for us. We get advanced notice before filter cleanings and alerted if anything needs repair. We have been very happy with their services and highly recommend them!

EDITED TO ADD: weird that the owner doesn't acknowledge that I just paid over $1000 last month for…read morework they initiated. And now they've canceled my service "effective immediately" because I've reviewed them honestly and as to my personal experience ... unprofessional. I guess that's what you get when you give feedback on overcharging. Someone who can't take the feedback and instead cuts tie. The owners use every opportunity to rip you off. I swear every single month there's some additional charge for something. Then they quote one price and charge another. The final straw was the excessive credit card fees they charge acknowledging it's the "cost of doing business". But they inflate the charges they are actually paying. Do not recommend. Also while the pool service person is fine he definitely doesn't spend enough time on the pool. Happy to be moving on to another company.

They were amazing on numerous occasions! Honest and fair - I highly recommend this company to…read moreanyone.

ProTouch renewed my pool hardware back in July. Lance was super knowledgeable and professional. He…read moredid an amazing job at a very decent price point. This company earned a future repeat customer.

Great company! Fair prices! Super communication! Called for an inspection, quickly got an…read moreappointment and John was right on time! He walked me through his report and really helped us understand what would be needed! And he's a really nice guy! Highly recommend!

As much as I like John, I have not been happy with his work…read more About 9 months ago he did the mastic on our pool. In March I realized that snails were eating the mastic around the hot tub. In addition, there were many spots around the perimeter that were pulling loose from the edge. John said he had never heard of snails eating mastic but would talk to the Sika representative. Sika sent a letter saying this is a well known issue. They also said that the reason it's pulling away from the edge is due to expansion of the concrete joint. I asked why they're using a product with these problems that fails in six months and John said we've always done it this way. Neither John nor Sika would fix the mastic under warranty. I figured out why it's failing. John removes the old material from the gap and then fills the gap with foam backing and sand prior to covering with the mastic. The manufacturer recommends 3/8" - 1/2" of mastic. However, John pours a much thinner layer 1/8" to 1/4" thick. It's not thick enough to hold tight to the edge. If the sand works its way down in to the crack, there's nothing supporting the mastic and it comes loose. I told John about this and since i like him I said I would pay him to redo the job using a different mastic called Deckoflex that I heard works better than Sika. I assumed he would pour the new mastic much thicker than before as recommended by the manufacturer. Unfortunately, I'm just realizing now that he did not and the brand new mastic is failing after 2 weeks. When John redid the mastic, he decided without asking me that he was not going to redo the vertical part of the stairs leading up to the hot tub. So now that part doesn't match the rest of the project and looks unprofessional. I thought that John would give me a decent discount on the redo, since this was a failure due to issues with the mastic but also because it wasn't installed thick enough with sufficient backing, However, he did not.

Reliable service, on top of maintenance, friendly owner, would recommend for weekly pool maintenanceread more

Cleaning Coastal has been great! Quick response times and awesome service. They recently started…read moreservicing my Air bnb's pool. It's never been cleaner. Enrique even took the time to explain to me how my equipment worked. So now I am able to adjust things on my phone even from afar. While guest are at my home. 10/10 recommended!!

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

I called ProTouch Pool Services based on all the 5 star reviews and I can confirm the nothing-but 5…read morestars are all well deserved. I happened to call the day before July 4th weekend (or course!) when I realized my pool and spa heater would not turn on. Kevin, the owner, answered the phone himself (rare these days to have any live person answer the phone!) and told me he would have Lance, the equipment tech, get back to me. Despite it being probably THE busiest day of the year for these guys, Lance did indeed call me back within minutes. I let him know what model heater I had and exactly what the problem was, and Lance let me know he would have to order the part so he would not be able to fix the same day. I never in a million years expected it to be fixed that day anyway, and was completely stoked when he called me back a few days later to let me know he had the part and could swing by and install it. Lance is the consummate professional, it only took him about 10 minutes to get my heater back up and running again. I very much appreciate the immediate response time and professionalism exhibited by both Kevin and Lance, it is almost unheard of these days. If you have any pool related needs, these are the guys you want, hands down!

First, I only write reviews for businesses that exceed what we all would call better than the…read moreaverage or just good. They have to be great for me to spend the time and effort to write a review. Kevin and Lance and the Pro Touch team are what I call exceptional in this day and age. They live up to the reviews that are on Yelp, Google and others. Timely, efficient and honest. If you don't need it they won't try to sell you. They have the "stuff" that other companies promise but never seem to deliver on. My work was minor and I probably could have done it myself but I wanted professionals to advise me and provide honest opinions about my pool and the systems that run it. I got that and more! Thanks guys! You have earned my return business and my recommendations to my friends and neighbors.

I had such an amazing experience building my pool with Refined Pools! Thank you so much to the team…read morefor building our families pool that we always wanted! Thank you so much!!

Levi and his staff were wonderful to work with and made all of our dreams come true as he totally…read moretransformed our whole backyard! It was such a pleasure working with him and he has a great attitude and does excellent work! He felt like family to us! We are enjoying our new pool and our whole backyard and everyone who sees it is amazed! Thank you so much, Levi and to all of your workers! We wish you many continued blessings!

They actually responded and asked for pictures Not only did…read morehe reply quickly he stayed in a conversation explaining what I need to do to my Hot Tub to fix it without him coming out anytime I have an issue. I'd call this guy.

Matt was so wonderful. Explained everything to us and helped us fix the leak in our spa. Also gave…read moreus a few laughs! I highly recommend him to everyone.