Dylan took over this business and he's done a great job for us. We have some old pool equipment, so it's been a challenge to find parts and get it working, and if he can't fix something he knows someone who can. I highly recommend Pure Water and Dylan! read more

Excellent service. On time, affordable, they do great work AND the technician shuts the side yard gate after he leaves, every time!

I found Pure Water Pool and Spa on Yelp. After reading the reviews, I knew these were the people I wanted working my brand newly installed salt water in-ground pool. The friendly husband and wife team work great together, both with the scheduling and pool side water treatments. Bob takes him time in explaining the chemical process to me, which is very important for a life time of enjoying my pool. I highly recommend them for your pool needs. read more

We purchased our house as a foreclosure and our pool was left in extremely bad shape. We called Pure Water Pool and Spa for the clean up of our pool and hot tub. Robert Hill is a miracle worker! He not only cleaned our pool and hot tub but replaced the filter, which was shot, and a couple of valves that were clogged and/or broken. He also repaired the grout around the pool and did some troubleshooting on our heater. Robert Hill spent several days working out at our property in Alpine. He explained everything he was doing, step-by-step, and showed us how to maintain our pool, including how to backflush the filter. Our pool is as good as new! As an extra bonus to the wonderful service that was provided, Robert Hill came by free of charge for a service check up a month later. During his visit he explained more about our system and took apart our filter for cleaning. Pure Water Pool and Spa is the business to call for excellent service and great prices! read more

We had a very old pool heater, and it finally stopped working when we tried to start it up this summer. We decided it was time to purchase a new pool heater for our home in Tierrasanta. We did a search through Service Magic http://servicemagic.com to find someone to install a pool heater for us because it was hard to find any such professionals through Yelp. Through Service Magic, we found Pure Water Pool & Spa. The owner, Robert Hill, came out for the initial estimate. He was prompt, knowledgeable, and extremely through in explaining the details of the job, as well as examining what we needed. He even took off the front door panel of our old heater to see what what was needed for the job. He quoted us a reasonable price, and the job was completed promptly. Robert has amazing customer service skills, and is a genuinely nice person to work with. If you need someone to work on your pool heater or pool pumps, Pure Water Pool is the company for you. We highly recommend this company. read more

Laura and her team are a breath of fresh air in an industry that is chock full of less-than-stellar pool cleaning and service people. After going through two different lousy pool cleaning companies over the course of the first 9 months after we bought our house, I turned to Yelp and found Pure Water. I immediately knew they were different from the rest when Laura came over to our house to take a look at our pool, test our water, and provide a full assessment before giving us a quote. We've had Pure Water on the job since August, and the service from Dylan our assigned pool guy has been stellar. He shows up on the scheduled day without fail (unlike fired Pool Company #1), and he completely understands how our complex pump/solar/chlorinator system works (unlike fired Pool Company #2). Pure Water gets my highest recommendation. read more

Based on reviews here on Yelp I called Pure Water to look at my pool assuming it needed to be drained, acid washed and refilled. Robert came out and checked out the pool and told me to contact the contractor who replastered the pool back in 2010 because the calcium spots looked like breaches in the plaster allowing calcium from the underlying gunite. I called the contractor and am now getting the pool redone with a huge discount. Thank you so much for your valuable advice Robert and the next time I need help with the pool you will be the first call that I make and will refer you to the neighbors with pools. read more

I cannot say enough good things about Laura and the crew at Pure Water. When we bought a house with a pool, my husband did A LOT of research on pool service companies and ultimately chose Pure Water. We have been beyond happy with every aspect of the service. They do an amazing job every two weeks.....thoroughly sweep down the sides of the pool, skim all the stuff out, test chemicals, operate filter, clean the tile, etc. There was even one day where my husband happened to be in the house during the service. The guy had no idea anyone was watching him but took care of everything meticulously! It's a great sign when a company does things perfectly when they don't know anyone is watching... In addition to that, Laura (the owner) has been such a help. We have called and/or texted her a number of times with questions and she always responds happily. Seriously, the service could not be better! And on top of all that, the service is very reasonably priced. If you have a pool, you should absolutely call Pure Water! read more

We have had three pool companies maintain our pool and have had issues with no shows or the pool not being balanced properly with all of them except for Pure Water Pool & Spa. He always does a great job and keeps our pool looking amazing. We haven't had any issues with it since hiring him. He even fixed a clog in our line when we first hired him. Very happy with this company. read more

Still using Pure Water Pool & Spa for our pool needs- Robert and Laura take good care of our equipment so we don't need to see them that often ;) but it's always a pleasure when they come over! We needed our annual filter cleaning and not only did Robert do that but he (without me even asking) tested the chemicals and swept the pool. How NICE is that? Sadly it's hard to get good customer service anymore, but this company definitely delivers excellent service and then some. I'd give them 6 stars if I could! read more

Laura and her team are amazing! We recently purchased a home with a pool and having no prior experience caring for a pool, we were clueless. I picked Pure Water Pool & Spa based on the Yelp reviews and they lived up to every expectation and more! Laura is very timely in responding to emails and always answers any questions I have. They never push any services or products on you and it's obvious they love what they do. I am so glad we picked them for our pool maintenance! read more

We came home from vacation to find our spa not working. It would trip the breaker switch within a minute of turning it on manually. I called Rob at Pure Water Pool & Spa based entirely on reviews in Yelp and I am glad I did. After asking a few questions, he told me what he thought could be going on and gave me a quote to come and check it out. Rob came out on time, was professional and his initial diagnosis was correct: the breaker was being tripped by a additional motor used for increased blowing pressure. The motor had seized up. I had mentioned we do not often use the extra motor, so Rob simply disconnected it. He did not push me into replacing the motor and did not even discuss it until I asked for a quote. Rob was very low key. He did the job he came out to do efficiently with no additional charges or salesmanship. He was done in less than 30 minutes. Without question I would hire Rob again should I need another repair (he and his wife Laura are the owners of Pure Water Pool & Spa and are the individuals doing the repairs) and without question I recommend his services to those reading my review. read more

I spent some time on Yelp to decide who we wanted to use for our service. We made the right choice. I called Laura, we chatted on the phone and set up an appointment within days. She immediately laid out the plan of action and was there the next day to treat and the following day as well to ensure it was working. Wonderful personalized service from really kind people. read more

I called for a start of pool season FNS+ filter cleaning. Laura promptly gave me a convenient date/time confirmed appointment and provided me with the name of the service technician, David. David actually called me about 9:00 the day of the appointment to tell me to tell me he was on his way as scheduled and would arrive within 20 minutes, which he did. The filter was cleaned efficiently, o-ring replaced, and DE re-primed. David also replaced the top manifold which was unfortunately cracked. David was very helpful when we talked about filter grid life, filter pump times, chlorine settings, and various water chemistry topics. I also found Laura's web site provided sufficiently detailed information that made my choice for filter service straightforward. I definitely recommend and will certainly call Pure Water Pool & Spa again for my next pool service or repair. Thx! read more

We just bought a house with an in-ground spa that we knew nothing about because we bought it from a trustee of the estate and the owner had passed away. I called Laura and explained the situation. She suggested we start by filling it ourselves and seeing if the pump would run so we didn't waste money having someone watch it fill, and we had a better idea of what we were dealing with. When Robert and DJ came out, they inspected the spa and all the equipment, and come to find out, we have a top-notch system in pretty great shape. They cleaned it a bit (the rest was cleaned just by running the pump), tested and treated the water, made a whole bunch of recommendations for maintaining the system that were very helpful for newbie spa owners, and gave my husband the thumbs up to safely use it. All for only $85!! We'll be calling them from now on for any spa service or maintenance needs. read more

I would give them six or seven stars if I could. Robert and Laura were professional, efficient, and absolutely friendly. They got my hot tub up and running in no time. There aren't enough adjectives to describe the awesome people that came to my house this morning! Thank you! read more

Excellent service and knowledge. This is a stellar company that stands behind their work, and even though we have a pretty complex system, they were able to come out and figure out why things weren't working. They are reliable, very responsive to issues that come up, and everyone who works for them is friendly and reliable also. I highly recommend them! read more

Laura and Rob are a great team providing excellent services. Needed service on my 30-year old custom inground spa equipment that had been serviced sporadically by different people. Based on Yelp reviews I pick Purewater and was not disappointed! Response was quick and diagnosis thorough and fair. Entire system was trouble shot and new equipment that was just right for the system without any up sale. Rob really knows the trade and is a master at equipment installation, service and programming controls. Next time I need anything Purewater will be my first call! read more

I read several reviews on Yelp before calling Pure Water to work on my 30 year old custom in ground spa. Rob and Laura were the best, responding quickly, analyzing all the old equipment, straightening out some previous poor work, and coming up with a recommended solution that got the spa back in tip-top shape with out breaking the bank! If you are looking for quality workmanship and real expertise call Pure Water first! read more

My in-ground spa broke down a few weeks ago. Based on yelp reviews, I called pure water to set up an appointment for diagnosis. Robert came on time, after the inspection he told me I need to replace my motor and provide me with an estimate of cost. Robert did mention he need to get back to office to check the actual price of the part and confirm the final cost. I agreed and paid for the inspection. A few days later, he called me up and informed the actual cost will roughly double previous estimate due to part cost. I was a bit surprised and decided not to go forward. Afterward, I got another company came out to check and give me an estimate. The diagnosis was the same but the difference were they don't charge me for inspection and cost half. I hold off writing this review until the other company actually finished the job and my systems was up running at half the price this morning. read more

I had purchased a new variable speed pump and new filter valve to upgrade our pool equipment but hadn't had time to install it yet. Our old motor suddenly died so I decided to save myself the time and hassle and call in a professional. I found Pure Water Pool and Spa through Yelp. The reviews were all top notch so I figured I would give them a try. The scheduling was quick and easy and Rob did a great job hooking everything up. He even noticed some small air leaks in the other old valves and told us how to fix them to save us some money. Rob and Laura are true professionals. Rob showed up when he said he would and the work was finished on time. Our equipment has never worked this well. I have used 3 different companies that our home warranty company sent and all of those companies proved to be frustrating to deal with. Rob and Laura have earned all the 5 star recommendations. They are our go to people for all of our pool needs. read more

I've used Pure Water Pool & Spa twice now, each time the team provided great service in replacing aging pool equipment. My new LED lights look amazing! Laura is a pleasure to work with. I highly recommend giving them a call. read more

Robert and Laura are great people and we're very happy we chose them for our pool repairs. They are honest and straightforward and they really appreciate the fact that not everyone has tons of money for expensive repairs. They gave us honest advice about the best repairs for our money and didn't try to talk us into more expensive options. We've had them out for additional repairs (it's an old pool and the previous work on it was shoddy), and they've been great every time - often finishing early and making sure the pool is sparkling. We'll definitely go with them for our annual filter cleaning and any other pool work that we need done! :-) read more

Laura and Rob show up, flip a switch, don't laugh at us, and leave the spa going full blast--without a charge. This is our 3rd outing with them--look no further! read more

My wife and I were new to Jamul. We had a pool in need of repairs, didn't know who to call or trust. Got lucky! Called Pure Water. Genuine folks. Laura and Robert are great. They are honest and they do good work. Do the big jobs, maintain our equipment and educate us on the basics. Thank you Pure Water. read more

These people are the real deal. Very rarely do you find truly honest people with integrity in business. I called about a pool problem and spoke with Laura. She gave me all kinds of advice on how I could fix it myself (backwash the filter) ... which meant I would not need to hire them for service. That was impressive. I did end up needing service so her husband, Robert came out and fixed the problem and also diagnosed my spa, and told me to just get a used one rather than spend $700 in repairs. Again, benefitting me and not their business. I talked to him about getting a salt water system and he talked me out of it because they have expensive upkeep. Wow. Imagine that ... running a business with honesty rather than trying to convince your customer to buy your service and products that they don't need. It really renewed my faith in people in general. Also, they were so friendly and kind. Great people - great service. read more

We thought our spa had died but decided to give it one more chance and called Pure Water Pool & Spa and asked Robert to see what he could do. That man is AMAZING!!!!! He spent two days trying to fix the problem with a "never say never" attitude, found the problem (it was electrical at our breaker box) replaced the part, the part was bad. Went out to get another one, spent more time trying to make it fit in our old equipment. SUCCESS!!!!! He is reasonable, honest, always on time and even loved our dogs :) Very nice family run business and a pleasant wife on the business end. I wish I could give him more than 5 stars, I sent him to my daughter's house next to see if he could work his miracles there. Kudos to Pure Water Pool & Spa, Inc. read more

The folks at Pure Water Pool and Spa did great work for us recently. Our pump and plumbing to the pool and spa needed major reworking and they handled the work professionally and timely. Both Rob and Laura were great to work with. Honest, professional, always on time and returned phone calls promptly. When the work was taking longer than anticipated (not the fault of PWP&S), Laura came to the house to ensure chemical levels were good so that we wouldn't have to waste precious water by draining the pool. Highly recommended. read more

Laura is hands-down the best contractor I've dealt with to date. We needed a pool person ASAP and had no idea where to go. I found Laura on Yelp. We've been using them since January and have found them to be just amazing. They're reliable, dependable, extremely knowledgeable, and always have a quick solution to any issue we may experience. We use them for our monthly maintenance, and will be using them next Spring to resurface our pool and replace the pool decking. A+! read more

Laura was the only pool contractor (I called several) we dealt with who called us back promptly, showed up on time, and gave us a very complete idea of what we needed to do to get our pool up to snuff. We just needed a quote for fixing a pool in a house we are about to close escrow on. Laura sat down with me and explained what we could do now and what could wait. She was honest and thorough and when we do remodel our pool (something we can wait to do, according to Laura) we will absolutely use Pure Water. If you are looking for someone who service your pool call them now, though, they are very busy and you have to book in advance. read more

I was very impressed by the friendly, honest service I got from Bob and Laura on my pool. I had originally met with Bob to talk about how I could remove staining on the walls of our pool. He said that an acid wash would lighten but not really remove the staining. In the interest of improving our pool's appearance, I decided to go for the acid wash. However, when I met Bob to start the work, he took the time to make sure I really understood what the acid wash would do (and more importantly, would not do). He suggested that they just scrub down the walls rather than do a formal acid wash because it would be less expensive and do just as well. I agreed and am very pleased with the results. I heartily recommend Pure Water Pool & Spa. read more

We had an emergency with our pool and needed a quick repair. I found Pure Water Pool and Spa on Yelp and called Laura the next day. She was very helpful on the phone and they were able to fit us in to their busy schedule. Robert was great in the field and they finished the job on time and in a very professional way. I definitely recommend this company. read more