Extremely knowledgeable and helpful. I am rebuilding a 20 year old Reverse Osmosis system that was originally sold by a local, but now out of business Company. Emily, in customer service, spent 20 minutes helping figure out the correct in-line flow restrictor and membrane size.I never knew that the restrictors are sized in milliliters per minute (ml/m) but the membranes are sized in gallons per day (GPD). In this day of foreign call centers, long wait times and automated robo response customer service, it is a pleasure to know that "Good Ol' fashion" customer service, with live, knowledgeable and friendly "real" people, still exists. Their online prices are reasonable too. read more

I have used them for years. They sent me filters 11/30/24. I have not gotten them as of 12/17/24. Customer service is lousy. I am out $123 and they dont care. USPS is lousy too. read more

Do not use this company. The billing department is a nightmare. They double billing all the time.

I know that this sounds strange, but I was just passing through Denton, and I had a couple office gallon jugs I needed to fill with filtered drinking water. I am from out of town. I dropped in , got my bottles filled quickly with reverse osmosis water quickly & efficiently for about $0.30/gallon. When I asked about buying an under counter RO unit for self installation, i got a quick review of good options and there advantages and disadvantages, and prices quoted off the top of the operator's head. read more

I can't even recall how I came across Pure Water Products. I spend a long time trying to find someone to help me with a whole house water filter system. These guys spent a long time on the phone, helped me pick the right system, obviously knew really everything. We've been using their filters for a few years now and they are great. When they need to be replaced we can tell, because they really work. read more

Great service and staff -- friendly and knowledgeable. It is not often that I saw it was a pleasure to do business with a company, but in this case, it has always been a pleasure. read more

April, 2020 Last year I installed an under the sink RO unit for my daughter (from Home Depot). This year I purchased a Black and White 50/50 4 stage RO unit from Pure Water LLC. (installed on by refrigerators water dispenser) #1) I was able to custom build the four stage unit and not have to purchase the faucet which I didn't need. #2) Pure Water LLC's Black and White RO assembly was far superior in quality. #3) The company was very knowledgeable and happy to spend the time to answer any question no matter how small. #4) Product was received very well packaged. I am very happy with the product and support that I received and would highly recommend the company to my friends and family. Steve Olexovitch Palmyra, Pennsylvania read more

I ordered a counter top RO water filter system a couple years ago. After much online research it was the best option by far and a great price. Before ordering I talked with the company and they swapped out some of the filters on my unit to meet my preferences at no additional cost! I recently ran some really hot water through the unit by mistake and contacted the company to see if the damage the unit. They were more than helpful with all my questions and helped me replace just the couple parts that may have been damaged. I have recommended this company to many friends and will continue to do so. Great customer service is hard to find these days and Pure Water always does a great job. read more

I've purchased undersink and shower head water filters from the PWP team for about 7 years and every time I interact with them the person on the phone has been kind, helpful and very informative. I've just moved into a rental and they ran through many options that will not require major modification of the unit and will still provide me with the quality water I desire! read more

Pure water products has very thorough and friendly, customer service. Excellent prices very high-quality products why would you buy water filter than anywhere else? They know their stuff. When I was in college I bought their countertop filter and then converted it into an under sink filter I think I've had the same basic one for about 20 years now. read more

I have been ordering supplies and replacement equipment for my dry pellet chlorinator from Pure Water Products for several years (I live in Pennsylvania). The products and delivery have always been excellent, however most recently when I experienced a problem with a replacement power unit Gene was "beyond excellent" in helping me resolve the problem. Outstanding products and customer service! read more

Opportunity -- We live in the country and a well is our fresh water source...Since moving in 6 years ago, we have experienced a 'rotten egg' [sulfur] smell coming from the hot water tank on the guest side of the house...We were not experiencing the issue on the kitchen/master bedroom side of the house due the day-to-day use of the hot water tank servicing that side of the house... Home Run -- Our plumber put us in touch with Gene...What a wonderful business experience...He asked a series of questions to help determine source of the issue...Was it truly a source water issue or possibly the anode in the second hot water tank...We ordered an air injection/carbon filter system to go upstream of water softener and an ultraviolet light filter for downstream of softener... Odor Free -- Today, 3 days post installation, hot water from the problem hot water tank is completely odor free!... Gene knows his stuff!!!...What a wonderful professional to work with!!...He is truly a 'subject-matter-expert' and Pure Water Products has the goods! No reservations...Highly Recommend!!! read more

I did a ton of research before going with Pure Water Products for my water filter, and I couldn't be more happy with my choice. I bought the double undersink filter, the really friendly and excellent folks who answered the customer service line helped me customize the cartridges for extra metal removal (our area has heavy metals in the water supply), and the pricing compared to all the other companies I checked was about 30% less. After installing the filter, I was able to drink about twice as much water as before because it was so much cleaner, even friends commented on how much better it tasted than before. It is rare these days to find such high quality products, at such reasonable prices, backed by truly excellent customer service . I have recommended them to my friends and I myself have become a repeat customer. read more

Very helpful office staff were able to help us go through a variety of configuration options for a home filtration system until we arrived at best fit for our needs. Their warehouse items are available for drop-ship via online ordering or local pick-up. read more

Received my countertop water filter (model 77. The King) and hooked it up in less than two minutes. In my opinion the Filtrex ChloraGuard Chloramine carbon block filter is a good choice for Los Angeles water. From the research I've done a catalytic carbon block filter is the only type the effectively removes chloramine which is what a lot of municipalities are using now in addition to chlorine. Water tastes good and the unit sits nicely on the sink ledge. I may convert to under sink later. The one call I made to the company was answered quickly and by a real person! I find this to be a quality company with quality products. read more

Ordered a bulb and glass sleeve from them. Arrived on time and not broken. Some companies might have them cheaper, but these are high quality bulb and they pack them so they arrive in one piece. read more

This company helped with water purification in two states I lived over the past 20 years. Great company and great staff. Gene writes an informative newsletter and answers questions about the best way in which to assure good quality water for your home or business. read more

I decided to go with a triple undersink filter that connects to my cold water supply from the city water. It took 5 minutes to install with no alterations, only needing some teflon tape and a wrench. Gene was extremely patient and helpful, and my order was here in 3 days. Pretty impressive customer support. The best part is the water: it tastes excellent. Nice peace of mind knowing I am filtering out all (or most) of the toxic stuff in our modern water. read more

i will never ever buy anything from this company again. i obtained an r.o. tank which i basically did not need since my previous r.o system failed completely. i contacted the company so i could return the tank to them and they told me that will not take the tank back since it was already used. the tank was never used since the problem was with the main r.o system. i ended up buying a brand new r.o. system from lowes for 146.00 and now i am stuck with two tanks in my home. i will not not recommend anyone to buy anything from this company. lowes and home depot take items back from customers if you are not going to use any of them. in my view, it is a shady way of doing business and treating customers very badly. read more