We signed a contract with Owens Custom Pools in May. We paid our $54,000 deposit to begin the…read morepermit process to build our pool. They said they would not order our pool until the permit process was complete. Our permit was approved in the beginning of August and we were ready to order the pool and put in as soon as it was ready. We ripped up the concrete, gigantic hole was dug, air conditioning unit was moved, and all sprinklers were shut off getting ready for installation. After another $17,000 check was written, we were ready. After continued attempts, we were strung along. No pool has been ordered, and no one will call us back. Our contractor that we had worked with for the past couple of months was "let go". We now are out over $70,000, with no pool, and a dying dirt pit in our backyard. We have contacted the BBB as well as Contractors board. They are apparently still trying to drum up business to cover the debt they currently hold. Do not do business with this company.

If I could give this company negative stars I absolutely would, 1 star is still too much!…read more We signed a contract with Owens Custom Pools for more than $600,000 on February 28, 2024 to transform our backyard into our long dreamed of paradise including a 20' x 40' hybrid pool with a waterfall and fire feature, a 10' x 10' spa with waterfall and fire feature, and a 14' x 14' in-ground fire pit. They required a nearly 50% down payment. Construction began in May of 2024, and the project seemed to progress nicely. We had Owens Custom Pools as our general contractor and Todd (an employee) as our project manager. In January 2025, our backyard consisted of an inaccessible spa (which was sort of working), a concrete hole in the ground that was our pool, and by the end of the month a stamped concrete patio that Owens had claimed needed to be complete before they could continue the work on our project. Their team showed up sporadically (mostly those who were subcontracted under them) and on the occasion that the Owens team actually were on site, they performed only a few hours of work at most a day or 2 a week. We went 5 weeks straight without any work being done and very little communication from mid January to the beginning of March. And again now it has been more than 8 weeks since any work has been done on our project. David Owens (Phoenix) has fired at least 3 employees, and has laid off, rehired, and again laid off our project manager with no communication whatsoever with us during this time. We believe our project may be approximately 90% done, though we have paid nearly 100% of our contract. There is stone on site waiting to be placed, no plumbing to the pool waterfall, no fire features for the waterfalls, and the below grade fire pit has no actual components and is not connected to the propane line, and much of the stone work is not done. We also recently learned that the contractor who did our stamped concrete in January has not been paid for his work, and we will not be getting the drain covers from them that we had originally picked out and paid for. In recent weeks, after finding David Owens phone number on-line, we have texted and called multiple times to no avail. We even drove down to their offices the week before Labor Day to try to make contact with them. All of their equipment, vehicles, supplies, and paperwork were on the property at that time. We then received a text from David (Phoenix) that he would be on our site to continue to lay our stonework on Monday, Labor Day, when we questioned him about working on Labor Day, he said yes he would be here. On Sunday, we received a text that he had Covid, and wouldn't be here on Labor Day, that he may be here on Wednesday. Again we drove by their offices after having no more contact with them, to find they had completely emptied their offices, and all of their possessions had been removed from the property, including their logos on the doors. It was apparent at that point that they had gone out of business. Owens Custom pools is the absolute worst contractor we've dealt with in our last 40 years. Their communication was terrible, they only sporadically showed up to our project, they have lied consistently to us, and have constant excuses...my mom is sick, I'm working 90 hours a week on other projects, I have Covid, etc. If David Owens were to ever reincarnate himself as a contractor anywhere, I would highly recommend that no one ever signs a contract with him again! We have begun the process of filing a complaint against their Oregon Contractors Licensing bond.