Review for Swish Dental - Bee Cave, Austin, TX…read more I've been a patient at Swish Dental, but my recent experience has been disappointing. Some of the front office staff come across as rude and act as if they run the place. I was promised that my order would be ready on 3/27, and while I understand delays can happen, the real issue was the complete lack of follow up. I specifically asked to be contacted--whether the order arrived or notand that never happened. I've been dealing with Edna at the front desk, and even after paying half of the total cost upfront, I still received no update. This is not acceptable customer service. These young office staff members would benefit from proper customer service training. Patients deserve clear communication, respect, and professionalism, especially when they've already paid and are simply waiting for the office to keep its word. Mathews

i found this facility really unprofessional. i went for dental cleaning and Dr Ferrante told one of…read moremy perfectly fine tooth which had filling done sometime back can be refilled refilling and she can put a crown on as material is harsh for previous filling. the tooth was not bothering me at all but ever since I got filling and crown done I have extreme sensitivity. To which Dr Ferrante is saying I can see a nerve specialist or endodontist. I never had any problem with this tooth before nor cray showed. No ownership at all. Very disappointed with Dr Ferrante. Also it is been 2 months still waiting for them to send me the cheque back for overpayment I have done.

My wife and I started going here before Covid. The office was great at that time. However, over…read morethe past two years we noticed a dramatic change: over-crowded, manic and some techs who did not seem well trained. On one visit my wife was left in a back room for an hour and someone finally came back and said "Are you still here?" Last November they found a problem with one of my wife's teeth and said it need to be extracted and replaced with an implant: cost $8000. We trusted them and an appointment was set up with a visiting oral surgeon to do the work. He was extremely brutal and left the room without a word with her bleeding and the staff left to clean up his mess. We later found out he had knocked out a piece of bone from her jaw during the procedure. Several visits later and after multiple x-rays the oral surgeon determined the bone had grown back enough for the implant. But my wife was not willing to submit to his brutality and indifference. They then referred my wife to a specialist outside her office. The specialist took x-rays and determined that my wife's jaw was damaged to the point of not being suitable for an implant without additional extensive oral surgery - even if then. In fact, her mouth, tooth and jaw were so small that an implant was a questionable option to begin with. The specialist suggested a permanent bridge rather than an implant. We did some research and found a reliable dentist who performed the necessary procedure. But it did not end there. I decided to have an exam with the new dentist despite the fact I had a cleaning just a few weeks before. The exam disclosed that after more than 5 years of "care" at Shipp's office, I had gingivitis and was never told...

Can't say enough good things about this entire practice…read more They do excellent work and accommodate very anxious patients! They build on your history and track any potential issues and will get you in immediately to address any emergencies. Love them!

YOUR SMILE IS WORTH A THOUSAND HAPPY SOULS!! SMILE This…read moredentist office is for those of us that hate the dentist , I think i've conquered my childhood fear of " THE NEEDLE"! It's almost like a therapy session! The team of dentist here are amazing... From Madison to the fuzzy blankets they wrap you in! LT BE COMFYDENT IN LIFE.....

What a wonderful experience! I went in today and got an amazing treatment. 100/10 will definitely…read morecome again. They showed me a 3D scan of my teeth, put classical music on for me, a soothing facemask, the chair massaged my back, oh it was fantastic!

I'm giving them 4 stars because over all they are a good office. Read all these reviews though…read more They do have some issue when it comes to insurance and what they pay and what you pay. Just as everyone of these reviews below, I had issues with the billing and what my portion was as well. Plain and simple, they TRIED overcharging and/or saying our portion to pay was higher than what we knew it to be. Went round and round with Amanda (office manager)but I think we finally have it all straighten out. Amanda btw, is very approachable and though I know I annoyed her to no end a time or two, she was always cool, calm, and collective. Never once raised her voice and ultimately we got the issue ironed out. Just be SUPER careful when dealing with the bill because mistakes will be written off as "accidents". Look it over, once or 10 times, just to be sure. Now on to the dentist himself. AWESOME guy. Takes his time and makes sure you know what you are getting into. Explains it all in detail.Nice guy and simply does a good job. Overall this is a good dentist. They just have a long way to go when it comes to figuring out that they can not keep on trying to overcharge people. if the office's customer service would catch up with the awesomeness of the dentists here, they would stay busy. Word of mouth goes a LONG way, especially in a small town like Bee caves and Lakeway, I really hope they get it together because no one is dumb enough to think that all these reviews, all stating the same exact things were just "accidents". Overall, I was surely satisfied and will be using this dentist for all my teethly needs :-)

I am writing to share my concern about my recent appointment experience…read more I contacted your office because I needed help scheduling my dental exam and cleaning due to my limited time before travel. Instead of feeling helped or understood, I felt that I was treated in a rude and dismissive way, as if I did not understand what was being explained to me. Later, my appointment was canceled without receiving confirmation from me first. I understand that emergencies can happen, but I was not able to check my phone or email during the day. When I arrived at the office, I was again met with an unhelpful and rude attitude. Because of this situation, I lost valuable time and was left without enough time to schedule my cleaning somewhere else before my travel. This was a very disappointing and stressful experience. I believe no customer or patient should be made to feel this way. I hope this situation will be reviewed and that communication and customer service can be improved.

My main dentist wasn't available to help me with an urgent issue due to his health…read moreissue/retirement. I contacted paradigm dental and they got me in next day. I arrived there today and was a bit anxious.. but WOW... I can't say enough about this practice. Here is why: 1. Great front office assistant; she got me in fast.. even though I wasn't an established patient. 2. I am a cash pay patient for dental work; they didn't abuse me; just charged me a fair amount for only necessary work. They told me up front what the charge would be and didn't try to destroy me financially. Honest! 3. Dr. Wood was my dentist; a female dentist with a kind heart, incredibly smart, understanding of my needs, smooth and steady hands... she worked meticulously to make sure no remaining decay was present; she got every area of decay removed before installing the cavity filling material. 4, ZERO.. absolutely ZERO pain. And afterwards; the tooth felt perfect in my mouth; no high spots, no pain: perfect install. She even had to remove two old metal cavities and reconstructed the entire tooth. I am delighted by the care I received here... from the front desk to the dental assistant Daniel, to Dr. Wood... thank you! Oh.. and I also had my 3yr old son with me. He was a good boy and they let him sit in my room and watch YouTube on my phone; they made everything easy. They even kindly removed my son from the room (with grace and care) when I had to have an x-ray.. careful to spare my son of unnecessary x-ray exposure. If you are looking for an exceptional dental practice, I would totally recommend this place. Zero Pain, honest, no unnecessary billing/procedures... just competent professionals that do a great job. As a result, I am sending my 82 yr old father here in 2 days for a chipped tooth. Why? Cause I know Dr. Wood will do another outstanding job for my family member at a fair price.

Well-run dental practice of Drs. Mike and Mark Shalaby. High quality, compassionate dental care is…read morepracticed in a pleasant, modern facility.

Update: The lovely Ms. Courtney is no longer doing airbrush tans; however, she is doing hair and…read moremakeup at this location. The wonderful Yvette Lee is now offering tans - all mobile - at a very fair price (discounts given for groups). Yvette is super friendly, professional, and uber skilled at application. She arrived at my home at the scheduled time, quickly set up her booth, and completed my session - including some drying passes which is such a nice added touch. I was immediately bronzed and talk about convenience! The products Yvette uses, Norvell, look absolutely natural (no orange undertones) and lasted a full week (if treated properly). I am one very happy customer! HIGHLY RECOMMEND!

I've been going to bronzed glo for 5 years now. Yvette and Courtney are great…read more They are always super consistent In giving great spray tans. No orangey,streaky tans here. They also lowered their price to $19.99 so now I can go more frequently and not feel guilty. I referred all my friends to them! Don't bother shopping around just go to Bronzed Glo you won't be disappointed

My 12 yr old son had cavities to be fixed. Dr. Jaeckle came out to the waiting room and sat next to…read morehim just to chat. It was a very nice touch and helped him relax. I also appreciated the effort he took to make sure he was not doing any unnecessary treatment - because it had been more than a month since our last appt, he decided to retake the xray. Turns out it was a good idea because the adult tooth had moved much closer to this baby tooth and it would fall off in a near future - so no need to touch this cavity for now. My son said he barely felt the needle and had a 'fine' experience. I find Dr Jaeckle and his staff knowledgeable, friendly and easy to work with! Thank you!

My experience with Dr Jaeckle and his team was fantastic. I made the mistake of going to a…read moredifferent dentist in the past - never again! You absolutely want to make an appointment with this office.

Dr. Byrnes completely transformed my smile! Her entire office was so friendly and made the…read moreprocedure as pleasant as possible. Even though I was nervous about such a big change, Dr. Byrnes explained each step and let me "try" my smile with temporaries before completing 10 veneers for me. I couldn't be happier!

Had a great first dental experience for my one year old and the best cleaning here with Dr. Byrnes!…read moreThe office is clean, the staff are friendly and I left feeling very taken care of! Would highly recommend Dr. Byrnes and staff at Austin Hills.