Review for Swish Dental - Bee Cave, Austin, TX…read more I've been a patient at Swish Dental, but my recent experience has been disappointing. Some of the front office staff come across as rude and act as if they run the place. I was promised that my order would be ready on 3/27, and while I understand delays can happen, the real issue was the complete lack of follow up. I specifically asked to be contacted--whether the order arrived or notand that never happened. I've been dealing with Edna at the front desk, and even after paying half of the total cost upfront, I still received no update. This is not acceptable customer service. These young office staff members would benefit from proper customer service training. Patients deserve clear communication, respect, and professionalism, especially when they've already paid and are simply waiting for the office to keep its word. Mathews

i found this facility really unprofessional. i went for dental cleaning and Dr Ferrante told one of…read moremy perfectly fine tooth which had filling done sometime back can be refilled refilling and she can put a crown on as material is harsh for previous filling. the tooth was not bothering me at all but ever since I got filling and crown done I have extreme sensitivity. To which Dr Ferrante is saying I can see a nerve specialist or endodontist. I never had any problem with this tooth before nor cray showed. No ownership at all. Very disappointed with Dr Ferrante. Also it is been 2 months still waiting for them to send me the cheque back for overpayment I have done.

Recently changed dentists. Dr Patel has been outstanding with administration of local anesthetics…read moreand even more outstanding with her ability to give a perfect bite when creating a crown. I'm 77 yrs old and never have had a crown with a perfect bite first time around. The staff is fantastic. Most notably Selma: a hygienist extraordinaire. You'll never forget your appointment here. The office staff is on top of everything. I'm glad I made the change.

I've been going to this practice for about 4 years. I really like the new doctor - Dr. Patel. She…read moreis compassionate, knowledgeable, and personable. She also doesn't push unnecessary treatments which I appreciate as someone who is both budget conscious and takes very good care of my teeth. It even seems like prior issues with finding consistent hygienists have been remedied. Unfortunately they still have a lot of issues finding reliable and knowledgeable front desk personnel, and as a result I have had a TON of billing issues, which ultimately resulted in my and my family leaving the practice. Although these issues have persisted the entire 4 years I have been a patient, most recently I was not told my and my child's visit was out of network until I received the bill. Apparently the practice has not updated their information with insurance providers and the old doctor is still listed as in network even though the practice changed hands nearly a year ago. Although I don't believe it was done on purpose, it certainly affected my family in a financially negative way and it is reflective of the overall poor communication and billing practices.

I'm giving them 4 stars because over all they are a good office. Read all these reviews though…read more They do have some issue when it comes to insurance and what they pay and what you pay. Just as everyone of these reviews below, I had issues with the billing and what my portion was as well. Plain and simple, they TRIED overcharging and/or saying our portion to pay was higher than what we knew it to be. Went round and round with Amanda (office manager)but I think we finally have it all straighten out. Amanda btw, is very approachable and though I know I annoyed her to no end a time or two, she was always cool, calm, and collective. Never once raised her voice and ultimately we got the issue ironed out. Just be SUPER careful when dealing with the bill because mistakes will be written off as "accidents". Look it over, once or 10 times, just to be sure. Now on to the dentist himself. AWESOME guy. Takes his time and makes sure you know what you are getting into. Explains it all in detail.Nice guy and simply does a good job. Overall this is a good dentist. They just have a long way to go when it comes to figuring out that they can not keep on trying to overcharge people. if the office's customer service would catch up with the awesomeness of the dentists here, they would stay busy. Word of mouth goes a LONG way, especially in a small town like Bee caves and Lakeway, I really hope they get it together because no one is dumb enough to think that all these reviews, all stating the same exact things were just "accidents". Overall, I was surely satisfied and will be using this dentist for all my teethly needs :-)

I am writing to share my concern about my recent appointment experience…read more I contacted your office because I needed help scheduling my dental exam and cleaning due to my limited time before travel. Instead of feeling helped or understood, I felt that I was treated in a rude and dismissive way, as if I did not understand what was being explained to me. Later, my appointment was canceled without receiving confirmation from me first. I understand that emergencies can happen, but I was not able to check my phone or email during the day. When I arrived at the office, I was again met with an unhelpful and rude attitude. Because of this situation, I lost valuable time and was left without enough time to schedule my cleaning somewhere else before my travel. This was a very disappointing and stressful experience. I believe no customer or patient should be made to feel this way. I hope this situation will be reviewed and that communication and customer service can be improved.

Great dentist & great staff. Look for Karen, she will be glad to help you. They are very good with…read morechildren. Ask Karen about their first patient special so you can give them a try.

From the owner: Dr. Amatya is a dedicated family dentist with a passion for providing compassionate, high-quality…read moredental care to patients of all ages. With her extensive experience and gentle approach, she strives to create a comfortable and welcoming environment where every patient feels at ease. Dr. Amatya continuously pursues advanced education in the latest dental techniques to offer her patients the best care possible, focusing on building long-term relationships based on trust and excellent results. After graduating from Boston University Henry M. Goldman School of Dental Medicine, she practiced in Pennsylvania and Texas for over 10 years. Her journey in dentistry started in Bengaluru, India, and she practiced in Nepal for 4 years. Dr. Amatya also volunteers in community outreach by providing free dental checkups for those in need in Austin. Dr. Amatya believes every patient deserves personalized care tailored to their unique needs and goals. She takes the time to listen and understand each patient’s concerns, providing them with clear explanations and guidance to make informed decisions about their oral health. Her commitment to patient education empowers individuals and families alike to maintain healthy, beautiful smiles for life.

My main dentist wasn't available to help me with an urgent issue due to his health…read moreissue/retirement. I contacted paradigm dental and they got me in next day. I arrived there today and was a bit anxious.. but WOW... I can't say enough about this practice. Here is why: 1. Great front office assistant; she got me in fast.. even though I wasn't an established patient. 2. I am a cash pay patient for dental work; they didn't abuse me; just charged me a fair amount for only necessary work. They told me up front what the charge would be and didn't try to destroy me financially. Honest! 3. Dr. Wood was my dentist; a female dentist with a kind heart, incredibly smart, understanding of my needs, smooth and steady hands... she worked meticulously to make sure no remaining decay was present; she got every area of decay removed before installing the cavity filling material. 4, ZERO.. absolutely ZERO pain. And afterwards; the tooth felt perfect in my mouth; no high spots, no pain: perfect install. She even had to remove two old metal cavities and reconstructed the entire tooth. I am delighted by the care I received here... from the front desk to the dental assistant Daniel, to Dr. Wood... thank you! Oh.. and I also had my 3yr old son with me. He was a good boy and they let him sit in my room and watch YouTube on my phone; they made everything easy. They even kindly removed my son from the room (with grace and care) when I had to have an x-ray.. careful to spare my son of unnecessary x-ray exposure. If you are looking for an exceptional dental practice, I would totally recommend this place. Zero Pain, honest, no unnecessary billing/procedures... just competent professionals that do a great job. As a result, I am sending my 82 yr old father here in 2 days for a chipped tooth. Why? Cause I know Dr. Wood will do another outstanding job for my family member at a fair price.

Well-run dental practice of Drs. Mike and Mark Shalaby. High quality, compassionate dental care is…read morepracticed in a pleasant, modern facility.

My family and I have been going to Dr. Ramirez for years now. Him and his staff are amazing and…read moreknow what they are doing. They make going to the dentist a pleasant experience. I've had several procedures done with Dr. Ramirez and now I'm doing veneers. Dr. Ramirez is a perfectionist and truly cares about his work. I'm thankful for him and Yvonne!

I called in with a toothache and Dr. Ramirez and his staff got me in right away. They were very…read morethorough and professional, as well as kind and comforting. Definitely my favorite dentist in the area. I'm now looking forward to getting the rest of my work done. Thanks guys!

I initially chose Skyridge Dental because they were contracted with Delta Dental (make sure to do…read moreyour own verification). Dr. Popat is a nice guy, smart and good at explaining course of treatment. Today, I was motivated to write this review because of the service I received from the best dental hygienist I have ever had. Kayla gave so much attention to my teeth that I don't ever want to see anyone else. I was a late appointment at the end of the day and even after a long day of work, she was very thorough. I've had some hygienist that just go thru the motions, but Kayla really took time to polish, work out stains and paint fluoride on my teeth. She was meticulous. I could tell that she genuinely cared and that she put the effort in to do the best job she could possibly do. Thanks Kayla!

Unfortunately, I've had multiple bad experiences here where xrays have been taken in a time frame…read morethat my insurance does not cover. If their team would let me know the extra expense would not be covered, I would have the option to make a decision on the matter. Instead, I receive an out of pocket bill after the fact. I also experienced them trying to upsell services. Will not be coming back here.

I'm in Austin visiting a friend and I had a tooth flare up. I spoke to Nicole and she helped work…read moreme into their busy schedule. The dental assistant, Angela, was awesome. She was patient and extremely personable. Then she got Dr. Tom and he was thorough and diagnosed the issue that I'm having addressed when I return home. Great organization! Very professional! If I lived in town they would be my dental office.

Lovely staff. Waited with assistant taking photos, showing me the equipment, patient amenities and…read moreasking me about my dental goals for 65 minutes before I saw a dentist for a 'CONSULT' appointment. Spent additional time talking about a treatment plan and budget. Was offered a quote and plan if I waited another 10 minutes. I asked if they would e-mail it as my husband had been waiting in the car for almost 80 minutes. Never received a plan by email or by phone. Their LACK OF PROFESSIONALISM regarding my time and the SUBSEQUENT LACK OF COMMUNICATION speaks volumes about their management and philosophy. BIG WASTE OF TIME! Many other excellent dental offices in the area.

YOUR SMILE IS WORTH A THOUSAND HAPPY SOULS!! SMILE This…read moredentist office is for those of us that hate the dentist , I think i've conquered my childhood fear of " THE NEEDLE"! It's almost like a therapy session! The team of dentist here are amazing... From Madison to the fuzzy blankets they wrap you in! LT BE COMFYDENT IN LIFE.....

What a wonderful experience! I went in today and got an amazing treatment. 100/10 will definitely…read morecome again. They showed me a 3D scan of my teeth, put classical music on for me, a soothing facemask, the chair massaged my back, oh it was fantastic!