I appreciate the values this company brought to their work…read more I had gotten another bid from a company that didn't even come out to my property. A and R sent their sales person to our house and he got right to work. He went into our crawl space under the roof to make sure our roof was properly supported for the panels. That was a relief as the other place wanted to send a structural engineer to do that very simple job and charge us for it. Ridiculous. Our project was two years, so the crew may be slightly different, but they were great. When there was an issue, like that we didn't have electrical grounding, they just put in grounding bars. Amazing! They offer production guarantees which is rare for a solar company, like those ones that come door to door. lol A and R was professional, easy to work with and easy to communicate with. Good job team!

Zero stars. Good luck getting an after-sale response or help or service from this place. I would…read morerecommend any other company for your solar needs, just not this one. Three emails & five phone calls - no response. Invest your money somewhere else. So sad.

Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

We started seriously thinking about solar after we had a knock at the door from a solar sales…read moreperson. We ended up speaking with several of the big solar installers and another couple smaller ones. They all wanted us to take huge low interest loans to buy a lower quality system than what we got with Smart Solar Energy. Smart Solar Energy allowed is to choose the equipment we wanted at no extra cost, and the overall cost was less than half what many others were trying to sell us. The install was delayed by a day because of illness then some paperwork wasn't left requiring a few extra days during install, but other than that they were great to work with and I highly recommend Smart Solar Energy.

We are saving over $50/m using the battery daily with time of use billing. However tonight was the…read morefirst outage. There was a flicker, darkness, for a moment, then Light!!! Our neighbor generator was so so loud. Headache Our battery worked seamlessly. It switched back on when power was restored- and I didn't even know. And now it's recharging for tomorrow - where it will continue to save money every day. Especially paired with solar. Earthlight did an amazing job with installation and education. I still remember what they said about the battery and I'm impressed by how well the Franklin system works. Highly recommend this over a gas generator

Don't let the small number of reviews bother you...these guys are good. From phone and email…read moresupport to in person. Crews are efficient, knowledgeable, timelines are met, materials are quality. We went with Franklinwh brand of batteries to an existing solar array (they also do Tesla Powerwalls), and found the Franklinwh batteries have all sorts of bells and whistles and a great phone app. Our setup was unique...(2) 200 amp panels going to a total of 7 buildings spread over a couple of acres and when it came down to the finished product it works like it should. Being able to add a generator and EV charging won't be difficult as they took into consideration the possible add-ons as they did the 3 battery (aPower) install.

I installed my solar in 2008. The people who installed it were amazing. Since 2008, every problem…read moreI've had with micro inverters, not working, issues with my panels, no output.... Elemental Energy has been outstanding in post customer care. In the eight years since I've had my system, I've only had two issues which were properly taken care of. The project manager in 2008 was absolutely awful. Poor communication and someone quit so my project got pushed to no-man zone- no one was taking care of my project or communicating clearly about what was going on. I didn't write a review in 2008 because I was upset about the process. However, eight years later, the install is absolutely fantastic and the product has held up really well. Plus the person who was so awful is likely gone so thinking you'll have a better experience than I did. I'm getting quotes on battery and they are the first person I called

Elemental Energy installed a photocell array on our roof a couple a years back. When we made the…read moredecision to install batteries as well, they were our only call. Our house was built in the late 1960's. Which means that the outlet plugs and other components that were installed back then (over 50 years ago) have become brittle. Jostle them a bit and they can fracture. This happened to the circuit for the room on the other side of the Battery install. Apparently they jostled the wires running to one of those outlets and it fractured it, disabling that circuit. It being a guestroom, we didn't notice it right away. When we did, Elemental did not hesitate to step up. I would use Elemental Energy again if I needed any of their services in the future.

The work we received was so poor, the heat pump technician that came to certify and start up my…read moreheat pump thought I did the work myself! This company charges hourly, and the feeling I got by the service I was provided was that they drag out their time. The job in total took 7 and a half hours. From 7:30am to 3:00pm, just to run a line through the attic to a disconnect box and to the heat pump. From 7:30 to about 8:45, the electrician spent the entire time deciding how to get the new line from the garage to the opposite side of the house. I own a two story split foyer house, where the bottom story is a basement (no crawl space). The house has no ducts (which is why we needed a heat pump) and because of this there is no access between stories. That leaves the attic as the only option to run lines. It took over an hour for a certified Journeyman to come to this conclusion, which I was responsible to pay for. After realizing that he needed to go through the attic, the journeyman had to get an apprentice to help run conduit up to the attic. This is when the electrician left from 9:00 until 10:30! An hour an a half just to get help! When asked what took so long, he stated he had to get supplies. I'm still not able to comprehend that response, since they drive a van and the only supplies used were cable, conduit, and this flexible material to transition from the inside of the attic to the conduit outside of the house. They knew they were wiring a heat pump outside, so they had to already have this material in the first place. From 10:30am, to 12:00pm the apprentice was here, and per the electrician, the apprentice is only supposed to be around for the part of the job that requires 2 people. This was described by the electrician as getting the cable up into the attic. It took them an hour and a half, which I was being charged hourly for 2 people (the apprentice is $10 less per hour) to run cable up the side of a house into the attic. The best part is that my invoice reflected 2.5 hours of apprentice time, to which my dispute was ignored. Let that last part be a testimonial to their legitimacy. From 12:00pm to 2:00pm was the electrician getting the cable from the attic to the other side of the house, down the wall, and connected to a disconnect box (the disconnect box and all supplies related to it were provided by me through my heat pump kit). In the process of getting the cable down the wall to the disconnect box, the electrician used a gutter that I had installed to secure the lines for the heat pump's indoor unit. They were not intended to house electrical that is enclosed in conduit and thus is perfectly fine to be exposed. The electrician installed the cable through the gutter. When confronted, the electrician said it was fine and that when I went to close the gutter at the top, I should just cut a notch out for the conduit. The only problem with that is, if I cut a notch out for the conduit, I can't seal the gutter, which means moisture will get into the heat pump which is not good (which is why you are supposed to seal the gutter in the first place). From 2:00pm to 3:00pm was spent wiring the heat pump from the disconnect box. In my mind, it took too long to run a small cord from the disconnect box to the heat pump, but the worst part is that the electrician didn't use the strain relief when wiring the heat pump OR the indoor unit. That is such a simple thing to do, that I can't think of any other reason besides laziness or inexperience as to why they wouldn't use the strain relief. The next day the heat pump technician comes by to certify the job and turn the heat pump on. The very first thing he asks when he looks at the outdoor unit was if I ran the wires myself, because the cable was using the gutter intended for the heat pump internal piping. He told me that he could turn the unit on, but when I went to get a mechanical permit for the heat pump, they would not pass it because I wouldn't be able to seal the gutter. The technician was also worried about the type of cable used (orange cable that he referred to as NM) being exposed and not in a conduit. When I emailed Code Electric, they assured me that NM cable is permitted to be exposed and doesn't get damaged by UV or harsh conditions. We will see when I go to get the mechanical permit and I will update this review accordingly. After the technician left, I emailed Code Electric with things that needed addressed from their first visit: 1. The conduit needed to be moved. 2. None of the holes they made in my house (there are 3 of them) were sealed. I can't think of another reason besides laziness as to why you wouldn't seal a hole that you drill into a customer's home. They sent out an electrician to move the conduit and seal the holes the next day. That electrician took 2 hours to move the conduit, and only sealed 1 of the holes. He left without any follow up and the company isn't responding to the request of sealing the remaining 2 holes

Absolutely terrible service. Waited months for a 1 week job. He installed the lines in the wrong…read morespot then tried to extort more money to correct the problem. Forced me to accept the job the way it was. Did a terrible job installing the lines - the lines are out in the open where they can be damaged from falling limbs. A few of the guys that worked for him were great and helped me out. But Jack Haggard Lied to me about what he was going to do and when he would finish the job. Stay away at all costs. This guy is a liar and a cheat!!

The quality of the installation, coupled with the outstanding service from both Ben G. and the…read morefield crew, confirmed that we chose the right company. Pure Energy Group offers not just a path to ditch high electric bills, but an efficient and trustworthy partnership in sustainable energy. We will definitely be recommending Pure Energy Group to everyone in our community.

Easiest large purchase I've ever made. Everything was done fast, kept clean, explained well and…read moreturned on with no issues at all! Now here I am making my own energy!

We hired DPI Solar 2 years ago to design and install a large system on our winery roof. They took…read morecare of permits and assisted us with getting setup with PGE. The system has worked great ever since. This past week we had a fuse blow and the system went down. DPI came out the same day that I notified them and were up and running again. I highly recommend them.

Not great customer service, especially 4 years post project. I have not been able to monitor my…read moresolar production for about a year and a half now. For some strange reason whenever I call, or leave a message no body ever responds. Are they still in business??

We had our air conditioning break down right on an extremely hot day. We have an infant, and…read morekeeping her cool was top priority. We called around, and no one could do an emergency air conditioning repair. We reached out to Premier Solar NW, and Brian said he was available to come out to help us. They got to us right away! Brain was polite, friendly, communicative, informative, and fixed our issue within 20 minutes. Their prices were great, and the quality of service was too. We couldn't be happier with Premier Solar NW.

Wouldn't hire these guys to screw in a light bulb. Hired…read morethem to install batteries on my existing solar system. Show up late, leave for hours. No shows. They needed to install a smoke/heat detector in my house. I have dark hardwood floors and grey blown in insulation which is very dusty. Cut a 2" x 4" hole in the ceiling and dropped it on the floor. The insulation went on the floor as well as the pieces of wire he cut off. Then asks me if I have something to clean it up with. When they finally finished they left 2 pallets of trash in my garage for 8 days so I couldn't park my car in there. Failed inspection because of mistakes a first year apprentice wouldn't make. Went to the addresses on their website and found an empty office building and someones house. They came back 3 weeks later to take photos of their work. One and a half hours late for that meeting. Opens up all the panels, take pics, then relables panel doors because they're wrong. So, are the lables wrong now or before? If I could have given no stars I would have.