Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

We started seriously thinking about solar after we had a knock at the door from a solar sales…read moreperson. We ended up speaking with several of the big solar installers and another couple smaller ones. They all wanted us to take huge low interest loans to buy a lower quality system than what we got with Smart Solar Energy. Smart Solar Energy allowed is to choose the equipment we wanted at no extra cost, and the overall cost was less than half what many others were trying to sell us. The install was delayed by a day because of illness then some paperwork wasn't left requiring a few extra days during install, but other than that they were great to work with and I highly recommend Smart Solar Energy.

I appreciate the values this company brought to their work…read more I had gotten another bid from a company that didn't even come out to my property. A and R sent their sales person to our house and he got right to work. He went into our crawl space under the roof to make sure our roof was properly supported for the panels. That was a relief as the other place wanted to send a structural engineer to do that very simple job and charge us for it. Ridiculous. Our project was two years, so the crew may be slightly different, but they were great. When there was an issue, like that we didn't have electrical grounding, they just put in grounding bars. Amazing! They offer production guarantees which is rare for a solar company, like those ones that come door to door. lol A and R was professional, easy to work with and easy to communicate with. Good job team!

Zero stars. Good luck getting an after-sale response or help or service from this place. I would…read morerecommend any other company for your solar needs, just not this one. Three emails & five phone calls - no response. Invest your money somewhere else. So sad.

Installed solar panels through this scammer about a year ago and I am still paying electric billing…read moreto two different companies. My consumption didn't change for the past two years but my electric bill twice the amount I used pay through PGE before. The production is below 65 % during sunny summer time and less 30% all other times. For everyone who are looking for solar panels installation please don't do it. At this point I am looking into all the options to deal with scammer

From start to finish this company portrayed total professionalism…read more The process proceeded completely on schedule from day one. Every aspect was to my satisfaction. All of the members I dealt with were friendly and informative. I couldn't be happier with my system!!!

I installed my solar in 2008. The people who installed it were amazing. Since 2008, every problem…read moreI've had with micro inverters, not working, issues with my panels, no output.... Elemental Energy has been outstanding in post customer care. In the eight years since I've had my system, I've only had two issues which were properly taken care of. The project manager in 2008 was absolutely awful. Poor communication and someone quit so my project got pushed to no-man zone- no one was taking care of my project or communicating clearly about what was going on. I didn't write a review in 2008 because I was upset about the process. However, eight years later, the install is absolutely fantastic and the product has held up really well. Plus the person who was so awful is likely gone so thinking you'll have a better experience than I did. I'm getting quotes on battery and they are the first person I called

Elemental Energy installed a photocell array on our roof a couple a years back. When we made the…read moredecision to install batteries as well, they were our only call. Our house was built in the late 1960's. Which means that the outlet plugs and other components that were installed back then (over 50 years ago) have become brittle. Jostle them a bit and they can fracture. This happened to the circuit for the room on the other side of the Battery install. Apparently they jostled the wires running to one of those outlets and it fractured it, disabling that circuit. It being a guestroom, we didn't notice it right away. When we did, Elemental did not hesitate to step up. I would use Elemental Energy again if I needed any of their services in the future.

The quality of the installation, coupled with the outstanding service from both Ben G. and the…read morefield crew, confirmed that we chose the right company. Pure Energy Group offers not just a path to ditch high electric bills, but an efficient and trustworthy partnership in sustainable energy. We will definitely be recommending Pure Energy Group to everyone in our community.

Easiest large purchase I've ever made. Everything was done fast, kept clean, explained well and…read moreturned on with no issues at all! Now here I am making my own energy!

We are saving over $50/m using the battery daily with time of use billing. However tonight was the…read morefirst outage. There was a flicker, darkness, for a moment, then Light!!! Our neighbor generator was so so loud. Headache Our battery worked seamlessly. It switched back on when power was restored- and I didn't even know. And now it's recharging for tomorrow - where it will continue to save money every day. Especially paired with solar. Earthlight did an amazing job with installation and education. I still remember what they said about the battery and I'm impressed by how well the Franklin system works. Highly recommend this over a gas generator

Don't let the small number of reviews bother you...these guys are good. From phone and email…read moresupport to in person. Crews are efficient, knowledgeable, timelines are met, materials are quality. We went with Franklinwh brand of batteries to an existing solar array (they also do Tesla Powerwalls), and found the Franklinwh batteries have all sorts of bells and whistles and a great phone app. Our setup was unique...(2) 200 amp panels going to a total of 7 buildings spread over a couple of acres and when it came down to the finished product it works like it should. Being able to add a generator and EV charging won't be difficult as they took into consideration the possible add-ons as they did the 3 battery (aPower) install.

The team at Green Ridge has been amazing. From the intial consultation with Zach (he answered…read moreabout 100 questions, always quick to respond) to the pre-site analysis, install date and final inspections- they have been flat-out professional. This process started with initial deposit 8/29/25, and I just powered the system on today, 10/22/25- just about 7 weeks start to finish. Their system of communication is pretty great- I heard from various people as the process unfolded, and they made sure to notify me of communication from my utility company (Pacific Power) to sign off on the net-metering agreement. At one point, Emma pulled Brian (one of the owners) onto a call to answer some specific questions I had about permitting. They were always quick to respond, and demonstrated expertise every step of the way- which eased any concerns I had about the process. Feel confident that they are knowledgeable, trustworthy and professional- I highly recommend GR Solar

If I could give 1,000,000 stars, I WOULD!!! I can not say enough about Green Ridge. From the…read morecommunication, professionalism, and knowledge on Solar, and so much more. They are the BEST in the industry. I personally have had a terrible experience with a different company and when I called Green Ridge, Sarah took my call. Sara, Alex, Nichalos, and their team helped me when they did not have to. They have gone above and beyond to help me get through my terrible experience!!!!

We hired DPI Solar 2 years ago to design and install a large system on our winery roof. They took…read morecare of permits and assisted us with getting setup with PGE. The system has worked great ever since. This past week we had a fuse blow and the system went down. DPI came out the same day that I notified them and were up and running again. I highly recommend them.

Not great customer service, especially 4 years post project. I have not been able to monitor my…read moresolar production for about a year and a half now. For some strange reason whenever I call, or leave a message no body ever responds. Are they still in business??

Everyone with Pro-Stat Solar / Electric has been terrific to work with. Communication has been…read moregreat from start to finish and the team including Brandon, Jeff, Aaron, Keeton, and Tracie went above and beyond to explain everything in detail. They also hooked up with premium Enphase microinverters and a battery backup system with an additional electrical panel very affordably. They had no issue working with our tricky townhome location in between other units. The electrical inspector from Clackamas County just signed off on our new system and said everything looked perfect. The last system he inspected was also done by Pro-Stat with the same result. We couldn't recommend them more highly and the owner Brandon even said you can call him directly to talk through the possibilities: 360-521-5742. Please tell him I sent you, since they also have a win-win referral program that gets a both a discount!

Prostat came on Monday and went to work, the crew was so professional, When a crew like this shows…read moreup, has a plan, executes and puts their name on the work done with pride, our electrical inspector was impressed with the set up and usage of space, the crew were all Prostat, no outside contractor, the roof crew was assembling and the electricians were doing their setups, came Monday morning and finished before 3 on Tuesday. Could not be happier with their performance, and energy making sure this was done Right, Thank You.