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    PuroClean Disaster First Response

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Showcase Restoration

    Showcase Restoration

    2.1
    (25 reviews)

    Very disappointed with Showcase Restoration. We chose them as they were on USAA's preferred…read morecontractor list. We thought that meant we would avoid headaches in the future. Boy were we wrong!!!! I can't believe USAA would recommend a company like this. They were hired to mitigate the water damage and replace our hardwood flooring due to a dishwasher leak. The entire process dragged on and many of the repairs had to be redone a second time. (How hard is it to send a crew the first time that knew how to paint or replace a cabinet with a like quality?) Our center island had to be disassembled and when they put it back together, it was a shotty mess. After much arguing, they disassembled it again and sent it out to a professional cabinet maker for repair. Another month went by without our kitchen. We were very disappointed in the lack of trained workers they sent to our home. The flooring was poorly installed from the start--chips were visible on day one, and instead of fixing them, we were told to fill them in with a marker. The floors squeaked and gave when walked on, clearly pointing to improper installation from day 1. They even sent a crew out early on to spray WD-40 between the boards to try to stop the squeaking, which is completely unprofessional and not a real fix. The crews themselves did not appear to be properly trained in flooring installation. We also questioned why they installed flooring under our kitchen island when our original floors did not run underneath, but our concerns were dismissed. When we tried to resolve the issues, things only got worse. After filing a complaint with the state insurance commissioner due to lack of response from USAA, Showcase falsely claimed they had already replaced boards--this never happened. Poor workmanship, lack of professionalism, and inaccurate statements. I absolutely would not recommend.

    After an unfortunate valve break and flooding in our bathroom, garage, and fourth bedroom, Project…read moreSupervisor Russell Webb made the repair process a breeze. He walked us through the process and delivered amazing results. Russell was in constant contact throughout the entire process and sent picture updates routinely. He took the stress out of this repair and we couldn't be more grateful. I highly recommend Russell and his team for your repair services!

    PuroClean Disaster First Response - contractors - Updated July 2026

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