1. PuroClean Restoration Services

    1. PuroClean Restoration Services

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    Hillsboro, OR

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    PuroClean Restoration Services

    4.0 (10 reviews)
    Open Open 24 hours

    Services - PuroClean Restoration Services

    Biohazard cleanup

    Damage restoration

    Environmental abatement

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    Review Highlights - PuroClean Restoration Services

    I knew it was going to be a positive experience when the owner himself, Ben, came out to the first appointment.

    Mentioned in 4 reviews

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    Alpha Environmental Services

    Alpha Environmental Services

    (42 reviews)

    Southwest Portland

    Ahmed and his crew helped us clean up and repair after our water heater quietly died. His work…read morecrews were professional and competent, and Ahmed helped us navigate our homeowner's insurance in order to get the best possible outcome. Each step of the process was clearly outlined, and all questions I had were answered. Now that we have our home back, and we are living with the results of their work, I would not hesitate to recommend Ahmed and his crew.

    What a nightmare. In buying a home, the inspection revealed high radon levels. A radon mitigation…read moresystem was written into the offer, with the seller covering the cost. I don't know who recommended Alpha, but I sure wish that they hadn't. The installer came out, saying there was only one place the system could go, which was outside a bedroom. He installed without hooking up the electrical, which has said he wasn't qualified to do. That meant that we had to engage an electrician, the charge falling to us, something that the sales offer didn't cover, an unexpected extra expense. When the system was switched on, the noise was excessive. Not just noise, but the vibration in the house. It was kind of like trying to sleep in the same room with a really bad 1970s refrigerator about to die. The only person from Alpha who came back to check on the system was the radon level test person, who said that he knew nothing about dealing with noise issue. I spoke with Arial on the phone, whose only response was: the fan is the quietest in the industry and, the system was installed in the only place possible on the house. When I expressed my dissatisfaction, he said he would look into it and call back. He never did. Doing my own online exploration, I found that possibilities include a defective fan motor, changing where the system was strapped to the house, adding padding between the strapping and the house, and/or adding sound dampening inside the system. None of these options were even suggested by Alpha. Service after the sale from Alpha was abysmal. I feel like they took the money and ran.

    Paul Davis Restoration

    Paul Davis Restoration

    (61 reviews)

    They didn't take care in keeping our home safe…read more Id give Mathew, a 5 day one. He was first on The scene at accident. It's a bad situation when he showed up. I was crying. He was understanding Curtis and Jesse a 4 point for being helpful, during packout. They were genuinely nice but the people in charge of the project and estimates a 2 or 3. I felt left out of the loop. Jared doesn't provide clearly written documentation or accurate and clearly understandable estimate by insurance. By not completing the board up, we lost over $7500 in contents stolen out of our home. Burglars broke in. Doors and windows not secured by boards were the source of entry. I'll have to file a claim to repair or replace two windows and a garage door break ins. The lack of communication in storage fees is a big issue, a hostage situation. Make sure you get an estimate of cost of storage as that will be a surprise. They are paid over $80 per hour to packout personal belongings and document what they boxed up and stored with IDENTIFIABLE photos of each item, they failed to accomplish this. They did not fulfill their obligation to accurately document ALL items with photos what we own. Not a big box or a pile of stuff that you don't know what you're looking at! Thing's became mysteriously missing. The first thing that happened was I asked them not to break my grandmother's vase which they did. They also threw a very important antique table out on The lawn without regard and took it. I think overall, the emergency services were helpful to a degree but we didn't call them (when the truck hit our cars, that hit my car, that went into the kitchen and basement),;they just showed up and took over. I think they've been called ambulance chaser's. I'm sympathetic to their employees because some people that' work there were very kind to me in a horrible situation. At the scene, Mathew was a blessing. And packout, Curtis and Jesse were great. But some of the others not as much. They can do much better with honest communication. And provide 100% transparency as there should not be anything to hide.

    If you see these people at your job, I suggest you kick them off your property as fast as possible…read moreunless you want to be over charged for a crappy job! I cannot say enough bad things about this company. We had a tree fall thru our house 2/2025. My husband was impressed because they were the first ones on site. After we hired them, the lies started and I think we talked to the job super, maybe 3 time during the whole job. We NEVER had a completion date and ended up just moving back in and James, the job super, started lying to us before we even got the permits. They screwed up the carpet; we were in the house 4.5 months before we got it fixed. The drywall repairs were awful. They overcut the hole for a wall heater. The painting looks like it was done by a 5-year-old. They painted the trim and base and tried to use paint thinner to clean it (and that takes all the lacquer off the trim). The lines where the ceiling was cut into the walls are terrible! And, it's not going to be fixed since my husband decided to pay them their last payment. The contract says they'll return the painting to the previous condition, definitely wasn't done, but they still charged us for it. So, I have to live with an absolute crappy paint job that I can't stand. We decided to redo our bathroom; we wanted them to replace the underlayment. It took maybe 3 sheets of underlayment and charged us $1,600.00. When we moved back in, they unpacked nothing (all the boxes were piled in the living room and bedrooms, not sorted), and cleaned nothing, we had paint, plaster and dust all over the windows, in the bathtub and everywhere else, but still tried to charge us $10,232.81 for "content mitigation". Do not trust anything they tell you! A word of warning! I have lots of pictures to back up my claims. K. Hart

    PuroClean Restoration Services - damagerestoration - Updated September 2026

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