I was a subscriber to Purple Carrot for 4 months. I recently moved apartments and in that time frame forgot to cancel a weeks delivery. The customer service in handling my request to cancel the delivery 12 hours past the deadline has been terrifyingly slow and scripted. I did not receive an initial response to my request for 48 hours(which then made it entirely too late for them to do anything). Thus far I've dealt with two customer experience associates who have both told me the same scripted reply. I've also tried calling with no reply. While the food itself was great, the customer service in dealing with changes/shipping has been terrible. read more

So disappointed with Purple Carrot. Their food is good enough for the Vegan diet but their customer service, which is outsourced, is absolutely awful. They use a completely random delivery service for delivery and 3/5 times we have gotten a meal, the box hasn't been delivered, despite tracking saying it was here. Complete garbage service compared to other food delivery offerings. read more

Canned ingredients, rotten produce, and bland food made this a very disappointing meal kit. Every meal had at least one can (tomato or jackfruit) and both the avocados and fresh herbs were bad 24 hours after delivery. For the same price the other meal service we have tried, sunbasket, provided completely fresh (uncanned) ingredients and tastier meals. If anything I would have expected the vegan nature of this company to lead to higher quality ingredients or cheaper prices relative to other services. read more

Food is all right but cancelling isn't a quick click of a button on your account. I cook a lot at home and love leftovers so I decided to cancel. I tried their online process to cancel. You have to send an email to their cancel box, then you'll receive an email back with a link. This should take you to a form to cancel, although it didn't work for me and I got a surprise charge and box on my doorstep a month later. I called customer service and didn't get far until a manager was able to assist me. Courtney puts the customer first and did a great job keeping me happy and taking away my frustration. I've tried Hellofresh and blue apron which are better in freshness and taste. read more

I will give them two stars because everything arrived on time and in the box. Also the flavors of the dish are great, however, I signed up for a product I didn't receive. The recipe I selected online, the recipe book in the box, etc all said I should have received organic tofu. I didn't, I received Sysco tofu. There is no * anywhere to say that if you don't have a product you'll ship a substitute. When someone signs up for your program under false pretenses that's false advertising and illegal. Pics below to prove it. Very disappointing. read more

Purple Carrot - Food Delivery Services Near Me - Needham, Massachusetts

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Do not order from this service . The day after reviving my first delivery I was already charged $72 for the following week with no notice or anything ..I wanted to at least try one of the meals before I continued as this is a little price for 3 meals. After multiple immediate emails (as there is no ph#) I was told too late the orders are placed ( even though still 5 days before delivery scheduled). I will never use this service again. Good little scam to ensure they get u after your discounted first week. I have used other services before such as hello fresh and the experience was a million times better read more

I didn't have the same issues that other people had here - I did about 8 boxes. No spoiled food, easy to skip/cancel/reactivate. In my opinion, what you see is what you get here. If the meals look good to you and the price is worth it to you, you should order it. My primary issue was that usually 1 of the meals was unappealing to me, each week, so I would skip. While it is pricey, I found that most of the 2-serving meals could be reasonably stretched into 3. It is great to try new ingredients that you may have never used. My biggest disappointment is the use of fake dairy - this week's box had it in every meal - vegan mayo, vegan cheese (the worst!), and vegan butter. read more

Stay away! The recipes are average at best, but the problem is the freshness of the produce. I subscribed for several weeks because the convenience of not grocery shopping is great, but the produce was routinely not fresh - on several occasions I had to buy more produce because using a mushy cucumber just didn't seem smart. This was the day the box arrived. Also, the emails that they send for you to track your package - the tracking links never work! There are several better companies out there for the same or better price. read more

For the price paid for these there is no excuse for constantly missing ingredients. It is normally a mundane spice but nonetheless it shouldn't happen. The food is normally pretty good when the recipe when all the ingredients are there. read more

I LOVE Purple Carrot. I've been vegan for about 8 years. Before using Purple Carrot, I tried lots of recipes from vegan cookbooks. I always felt like I spent hours buying ingredients and cooking, but the end result wasn't really worth all that effort. The first 2 recipes I made from Purple Carrot were the best vegan meals I've ever made. There are a lot of little details in the preparation and presentation that make the recipes feel like something you would get in a restaurant. I didn't think I would always have time to make the recipes, so I also ordered some frozen meals from Veestro. There's just no comparison in the quality of the meal. One is like a TV dinner (good for when you're in a time crunch), and the other is a restaurant quality recipe made by a not-so-restaurant-quality cook (me - the weak link). What I love most: - It forces me to eat healthy. It's not cheap, so I don't want meals to go to waste. - I eat much more variety than I did before. There are plenty of vegetables. I don't understand the lack of vegetables complaint at all. - The ingredients are pre-measured. I don't have to buy a ton of ingredients that would never get used again. They send only as much as I need. - I learn more about cooking, and use ingredients I've never used before. - Some people complain that the recipes are poorly written, but I disagree. I follow the directions in the order written. I usually don't take the time to preview. I appreciate that the recipes aren't filled with tons of extra details. Occasionally, if I don't know how to wash or cut something, I just look it up online. - I spend much less time grocery shopping. Some weeks I think the meals are amazing. Other weeks recipes are good, but there's nothing I would make again. I've only had one recipe that I disliked. A few times I've made things I didn't think I'd really like, and they were great. I love that. Once I thought I completely messed up the recipe, but it was delicious. I haven't had any missing ingredients so far. The packaging is definitely a lot, and it does give me pause, but I don't really see any way around it. If you have food sent, that's what happens. I do think it's packaged more carefully than other places I've ordered from. One person suggested more variety in ordering. I'm actually glad that they focus on just a couple recipes and do those recipes really well. I'm also glad that I'm trying things I wouldn't normally eat. There are a number of recipes that I ended up really liking but probably wouldn't have chosen on my own. I still have trouble finding time to cook during the week, even with all the pre-bought, pre-measured ingredients. I try to make at least 2 recipes during the week, but on busy weeks, I only make one recipe during the week. I make the other 2 over the weekend and pack some of it for lunch the next week. read more

Extremely disappointed. I was excited about a plant based meal service but some meals were missing ingredients and the dishes were so bland and dry. We ended up throwing them away and getting takeout which defeats the whole purpose of this service. The trial offer of "Save $25 off your first box" did not get applied until I notified the company as they charged me the full amount. The next damn day they charged me for the following week which I wrote them and asked them to please not send as we did not care for it. A week later there is a box on my porch and the charge posted to my account so. Hello Fresh is $13 cheaper per week and a million times better. Don't waste your time or money. read more

This is my second and last attempt to order meal boxes from Purple Carrot. The issue: missing items for the recipes has been a problem. I first subscribed to Purple Carrot, and found that too often I didn't receive a necessary ingredient, so I cancelled my subscription. After a few months go by, I thought I'd give them a try once more thinking they've probably worked out the issues in the box assembly. NOPE. The first box arrived without the recipe cards. They were prompt to reply about my complaint, didn't offer to mail them out even though it's part of the price--did point out that the recipes are online too. I decided to cancel, but it was too late to cancel the second order. Surely they will get it right this last time, wouldn't any company hope that by getting it right perhaps the customer would change their decision? NOPE. The second and last meal box was missing a main topping ingredient (romanesco broccoli) to their beet noodle recipe. I have contacted them again, this time I've stated I want a refund. We'll see what happens, and I'll post an update. UPDATE(02/21/17): I was refunded 50% of last order. read more

I have been using Purple Carrot almost since its inception. We save! Time planning meals, trips to the store, trips to restaurant, $ on wasted food. And of course, plant-based food saves lives and helps the environment. We subscribe to the 1-2 person plan and always have enough to feed us plus our teenager and/or have leftover portions for lunch the next day. The recipes are VERY tasty with rarely a boring or mediocre meal. Most often we love, love, LOVE the food and routinely it is restaurant quality or better in taste. Purple Carrot varies the cuisine and ingredients and does the best job layering flavors. I can't say enough good things about Purple Carrot!! read more

Purple Carrot - Food Delivery Services Near Me - Needham, Massachusetts

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I received this subscription delivery (one free week) from a friend. Didn't like it when received. Well, my husband REALLY didn't like it. I cancelled within two hours of receiving the box. Too late! They already charged my card for the 2nd shipment (and not free) dinners. They said I missed the deadline. However, the shipment had not gone out yet (I tracked it). Customer service still insisted on charging my card. Now I have to dispute this since they charged my card the day after I cancelled the subscription. Proceed with caution with this company. They're sneaky! read more

I ordered Purple Carrot two weeks ago. I anticipated the first delivery on the Tuesday after my order was placed but it never came. I checked my profile online and it indicated that I had elected to skip that week, only I never did that. I waited until the following Tuesday for my first shipment, and that one never came either. I checked online and the carrier said the package had been delivered. I was at home all day and no package was ever delivered. I am now requesting a refund and cancellation of my subscription. Don't get suckered in to buying anything from this awful company. read more

Week five of the 1-2 person plan. So far, mostly positive. The majority of meals have been tasty and fun to prepare. Produce has been fresh and I've received all ingredients. Discovered a few new favorites that I will make again and again. The convenience of having everything pulled together for a meal is the biggest win for me. I love not having to shop as often. I'm also so pleased that I no longer have to toss out veggies that I didn't figure out a way to use before they went bad. Couple of dishes that I've disliked (both were pasta dishes) and I'm curious as to how quickly they come back around in rotation. I wish they offered a selection to choose from each week so I could avoid the recipes that I did not enjoy. For now, I'm in! read more

I loved the food but the shipping was terrible. Did not receive some shipments until after 8pm!

Very overpriced and poor quality plus not organic. Green chef is vastly better and organic. I cancelled and demanded refund.

I'm honestly shocked to see all the negative reviews. There have been a couple issues with the produce; however, that's expected when you're shipping FRESH produce, which they do. I've used a few of these services and they, by far, have the freshest produce. The meal cards are great and we haven't had a bad meal yet. There have been several meals that we plan to make again ourselves. Seasoning is so specific to the person and I've learned that with all of these services, you almost always have to add more salt. Not a big deal at all. If you can't handle tasting something as you're making it, you probably shouldn't do a service like this. I've reached out to customer support twice, once with a question and once with an issue. It was resolved both time and the associates I worked with were professional and courteous. We've been using this for almost a couple months now and plan to continue. read more

Great vegan meal prep service. Ingredients were delivered on time and the preparation was easy thanks to the step by step instructions. I ended up liking two out of the three recipes that came. The only thing with this subscription is that it is on the pricier side in comparison to blue apron, hello fresh, etc. read more

I have used different companies but since I am trying the Vegan thing out I thought that this would be a good way to start. Well my order was shipped on 12/2 and here I sit the morning of 12/5 and nothing has arrived. I will not be home until 6:30 pm. Maybe the food will be on my porch or maybe not. At this point I am very disappointed. The food arrived to the near by warehouse at 3:19 am yesterday and still didn't make it to my house. Thank goodness there is not meat or cheese in the box after 3 days. I cancelled my subscription but still have to pay for the next box because you have to cancel by Tuesday. I do not recommend read more

Food was delicious and easy to follow/make recipes. When I checked the yelp reviews I was a little nervous because of the negative reviews, but I had a great experience! Everything was in great condition and the meals were delicious. Even my meat loving husband enjoyed them, especially the Italian "sausage" stuffed zucchini. read more

This company is a total scam!!! The food is far from healthy, and most meals require nonstandard home tools for cooking. When I tried to cancel, It took a while in which I was charged for an additional meal. read more

Our meals are not missing anything so far. Ingredients are all quite fresh. We were hoping for a bit more Spicy Thai Peanut sauce in the Thai Chickpea 'Meatballs' over Ginger Lime Zucchini Noodles, but so far our recipes are very good. Our delivery was during the middle of the day and we were home to receive it. Recipes have a number of steps, but they are not difficult. If you are a vegan this is a very easy way to have creative, tasty meals, for sure. If we have issues in the future, we will update this, but so far we highly recommend this company. The customer service has been responsive and reasonable. read more

I don't know what planet these readers are on. We absolutely love, love, love the meals!! Did I say Love? My husband, myself, and my daughter split each meal and we find the meals delicious! I am a gourmet cook and all the ingredients were fresh, all the recipes are creative, and tasty! We both workout with a fitness trainer and in just 3 weeks I dropped 4% body fat and gain lean muscle weight. We ordered the snacks, bars, and breakfast cereals also! read more

I was really enjoying Purple Carrot. My husband recently found out that he has high cholesterol and we thought it would be fun to try a plant based diet meal service as a way of learning to cook meals that we typically wouldn't cook. It WAS fun and we received about three boxes successfully. As I type this it is a Thursday. We were supposed to receive a box on Tuesday. No box. I checked the tracking number and it said the delivery date was updated to Wednesday. No box. I check the tracking number today and once again, the delivery date has been updated. I have e-mailed, attempted a chat and called Purple Carrot and I have yet to receive a response, (when I called the phone just rang and rang with no option of even leaving a message). I have not received any e-mails communicating the reason for the delay. At this point I'm feeling scammed and I'm just hoping to receive a refund. Of course, I would have to be able to communicate with them in order to request one and that, so far has not happened. It's a shame because they have a good thing going but they don't seem to be able to pull their heads our of where the sun don't shine. Get it together Purple Carrot! read more

The food...it's a nice concept. I liked trying new recipes although the flavor was just generally ok. I guess that's to be expected since we all have different tastes. Helped me to cook some foods I had not tried before. Like all the vegetables although I am not vegan. Did take a bit of work to cook the meals so you have to like to cook. Each box of two meals costs almost $25 so it's not a bargain by any means. Also, you really need two people (I am single) or you will have leftovers. Not a good thing when you really need to cook all 3 meals in successive nights or the items can go bad... NOW for the service...I was told I was getting a free gift box (3 meals) by a friend. Ok, sure, I'll give it a try I thought. Well, of course they needed extensive information and wanted a credit card too. I figured they did that because they wanted to make sure you would be all ready to order if you liked the service. After giving all the info...I see on the website something about being sure to change or cancel your weekly order by Tuesday. Well, it was Tuesday that day and I had just signed up and my first free box was not going to arrive for a week. I remember thinking that it obviously didn't apply to me because I had not even tried their service yet...so I didn't worry about it. Guess what??? Yup, I got my free box the next week and I had already got charged for the shipment of my second box, because I hadn't canceled it. Really, is this how you treat unknown customers who are expecting a free gift to try out their service??? Weirdly, customer service did not even dispute the facts...they told me I should have known that day I signed up that I needed to start cancelling or amending orders. They actually told me I was notified several times. Really? PS... I offered to pay half of the shipped box as an act of good faith but the were not moved by that... Can you spell "Cancel this service"? :-( read more

This is the worst food delivery services. I ordered a box over two weeks ago and it is still not here due to "weather" and now the box is 8 days late and is not edible. The next box keeps getting pushed back in dates and now I don't even know when I will see this food. Good thing I didn't personally pay for this box because it was a gift, but I feel very bad for the people that have. Don't waste your time, this company isn't worth it. They have done nothing but apologize over email. Still haven't seen anything at my doorstep. read more

DO NOT USE THEM! Meals were not delivered and you can't get anyone to call you back or return emails. Fortunately, Citibank resolved the issue for me and refunded the money. The meals are very small as well. There are many other services that have great food and customer service. read more

This is absolutely my favorite meal delivery service . It's not only vegan & gluten free but it's really delicious ! Each meal that I've tried had ingredients in it that I hadn't heard of before but ended up really enjoying ! I am hooked!! read more

No, don't do this. Dishonest management. Try to cancel and they will send one more box and then refuse a refund. The packaging is junk and the food is warm when it arrives. Stay away. read more

I am using Purple Carrot to transition to a Plant based whole food diet for my health. It's really helping me learn to cook stuff I never have before, like Tofu and chic peas! They make it easy with everything portioned perfectly in small reusable containers or a zippie type bag, so not a-lot of waste (its all recyclable ). I've never heard of some of the spices, but everything is so tasty, my husband can't believe it vegetarian! I also like that most meals are 30 min or less to prepare with easy directions including photos! I get 3 meals a week, but the recipe book has all the meals in it that were available that week, so I can try those another time, and know what to buy. I'm learning a lot about making my PBWF diet tasty and easy! So glad I choose Purple Carrot. read more

Our family of 2 adults enjoys making and eating these delicious meals each week. Occasionally, we have leftovers but generally use these as our main meal. Having had high cholesterol for a long time due to medication side effects, my levels are coming down and I feel so much better eating a plant based diet. Thank you Purple Carrot for helping me go vegan and remain totally excited about cooking and eating delicious innovative and internationally inspired dishes. read more

Just received our first shipment this week and prepared the "Wicked Healthy Chopped Salad" last night for guests....off the charts delicious! One guest was a 5 Star Chef, and he went back for thirds! So far, we are more than impressed with the quality of the produce, and the creative recipes. Keep it coming! read more

Let me first say that customer service has been great. I initially signed up for this meal plan to learn how to cook vegetarian meals. Most of the recipes have been good. A few I will say have been surprisingly delicious and I will continue to make these recipes. However, the quality of the produce has started to decline. All of the recipes require at least one, if not several fresh ingredients. Unfortunately, due to their hiccup in delivery times, most of the fresh ingredients are either on their way out or spoil within a day of my receiving the box. When contacting customer service, they do a great job of reimbursing me for meals that I had to buy replacement ingredients for, but they said that the reason for the lack in quality was that they are growing so fast they are having shipment issues. I can appreciate that, but I have cancelled my shipments for now and will give them a little bit of time to get this issue resolved. read more

Purple Carrot charged 3 separate charges for 1 order. I now only have $30. in my bank account!

Definitely BUYER BEWARE. I got my trial "no obligation" box yesterday. I realized it wasn't going to work for me. Went to my account to cancel my subscription and got a message that my account is cancelled, but I'd missed the deadline for cancelling next week's shipment. The deadline was the day before my trial box arrived! How the hell can I make a decision about continuing a service when I haven't received the first box? 4 emails later(no response,) multiple chat attempts today (no response,) and all I've gotten is a robo-email survey request! I am pissed and will file a report with BBB if my card is charged. read more

AMAZING food, great delivery, easy to cook ! I love that they send the entire menu recipe book as well

Horrible customer service.. food is sub par and some of the produce was going bad. Extremely expensive. Wanted to return my second box that I wasn't aware I was receiving. Out over a hundred dollars. Very unhappy. read more

This is by far the worst meal delivery service I have used. The produce was either rotting or wilted in every single meal I have received(6 total). I have terminated my subscription after 2 boxes of bad vegetables. At $11.99 per serving and being a vegan service, they really need to step up their game. read more