Direct Mattress Outlet is my goto vendor for mattress purchases. We have purchased a king size for…read moreour main bedroom there, plus two smaller mattresses (a queen and a twin) for our auxiliary bedrooms. The staff is always helpful and they have a decent selection. Its helpful going into do a little research online about what general types of mattresses (spring, memory foam, hybrid, etc.) are out there so you can have an intelligent conversation going into a place like this. Otherwise you are just overwhelmed by options. Sometimes they will have Tempurpedics as cheap as $800. This is a fantastic deal. But its kind of hit or miss on the selection of these high-demand luxury mattresses. We usually get a mid-grade mattress and just elect to change it more often. The cheaper mattresses do tend to sag quicker, but its nice to do a change.

I saved a few hundred on a beautyrest and it would have been more if I hadn't specifically wanted…read moreextra firm. Easy and fast, Pete helped me carry it up stairs. Thanks!!

I ordered 14 mattresses to replace some older ones, so I was a little hesitant, because I was…read morepurchasing in bulk without having the opportunity to try one in person first. I am happy to say they have exceeded my expectations! They are thick, comfortable, well-made and look great. Everyone who will be using them will be pleased. I will definitely order more in the future as we continue replacing our older mattresses. I highly recommend Gerald and his team at Berkeley. I will most certainly be returning for more.

They helped us find exactly what we needed, even after some miscommunication between my partner and…read moreI about what we needed. They have lots of styles and price points to choose from and give you space to roam around and try mattresses.

I came to this location through a program that helped me through a difficult time in my life and I…read moream really grateful that I got to pick out my couch, mattress and bedside table. It all fit in my studio, but I didn't receive the mattress so I don't know if I canceled it and just got the sofa bed but either way I'm really satisfied with the quality of the sofa bed. I'm laying on it now and it's very comfortable.

Big selection.. they sale living room furniture they a big selection on couches they always had…read morebeds frames . Beds and living room furniture .the staff was very welcoming and friendly I was able to pick out a sofa that day.. they were closing so I came back the next day to put my deposit.. even though they closed they still stayed and didn't rush when I was trying to decide on a couch.. they will even haul away your old furniture for a small fee..

Khalil was so helpful to us during our mattress purchase. We had spacious time to narrow down what…read morewe wanted, and were expertly guided to a choice that met all needs. We were happy with the flexible delivery and ability to recycle our old mattress as well. Have so far had 2 happy sleeps on our new beds! Thanks, Khalil!

Came in to purchase a pillow due to a lot of Neck Pain & Jackson helped me pick a specific pillow…read moreand it's the best decision I ever made . Also Jackson's hospitality & kindness is 10/10!

Updated review: 9/7/2026…read more It has been over 11 years since I visited Mattress Firm . Yesterday I purchase a new king size mattress. Leila, the manager, was very helpful in recommending a medium firm mattress since I sleep on my side. The mattress was delivered today. I am very satisfied with the new mattress. I have been sleeping on my couch for about six months. I have to admit the best time to purchase a mattress is around Labor Day. The delivery and set up did not take long. The two movers were friendly and great. The price of the mattress was less than $2,000, which included a mattress cover and delivery fee. I had $1,500 as a down payment. The remaining balance was about $435, and I had it financed with no interest charged.

My experience began with a call to the Mattress Firm location in Emeryville, and unfortunately, it…read morewas anything but welcoming. The representative I spoke with was extremely dismissive and seemed completely uninterested in helping me, which almost caused me to take my business elsewhere. Thankfully, I decided to call the Alameda location, where I had the pleasure of speaking with Leila. From the moment she answered the phone, the difference in customer service was night and day. She was warm, patient, knowledgeable, and genuinely invested in helping me find the right mattress. We spent nearly an hour on the phone discussing my options, and she answered every question thoroughly without ever making me feel rushed or pressured. Because of Leila's professionalism, expertise, and exceptional customer care, I confidently purchased a California King mattress. She completely turned what began as a disappointing experience into one that exceeded my expectations. Leila is a tremendous asset to Mattress Firm, and her commitment to outstanding customer service deserves to be recognized. Kudos to you, Leila, and thank you for making such an important purchase a truly enjoyable experience!

Just had to come and say that Mirko was extremely helpful and knowledgeable about the science of…read moregetting great sleep. We had just gone to try the Purple mattresses at Bay Street and had sticker shock! Mirko asked us a ton of questions about how we sleep, what our pain points were, what we did like at Purple, and had us try a variety of mattresses to compare. In the end, my husband and I felt like we were able to choose the best one for us and within our price range, based on Mirko's recommendations and patient customization. If you need a new mattress and want a bespoke experience, definitely come here!

First time I came in there was a nice man who recommended I come in at another time for some better…read moredeals. This rating ain't about the nice guy but the second time I came by. Today I went and the customer service was the worst Ive seen in a while. Within the first 2 minutes of entering the store I asked where a specific mattress was, but once I asked what the deal applied for (the big sign on the front of the store) the guy was so rude and talked to me like I was an idiot and asked me what sale am I even asking about. I asked what the free bed frame deal applied for, by the way the only sale sign in the store, and I pointed at it while asking. He replied "what? What sale? What are you pointing at? What are you doing?" In a very demeaning way. Dude was so rude about it. I left I didn't even want to buy anything at that point.

Our mattress wore out.........after NINETEEN YEARS, so we bought another one this January…read more In 2007, I was having excruciating back pain so was buying and returning various mattresses one after another. Finally I found our European Sleep Works Mattress and could sleep comfortably again. It developed a bit of a sunk in spot two years ago so needed to be replaced. Our new mattress is every bit as comfortable as the first one. We expect it will prove equally durable. I'm so grateful we didn't need to go one a year long quest again to find a superb mattress. I did read the post mentioning mold smell in the showroom. We noticed that too. We were not there long enough to be affected and the mattresses are not made or stored there so it didn't bother us, but we felt some concern for the staff working there full time. I suspect the smell could be a big negative from a marketing perspective. Fortunately, we already had great confidence in the product.

15TH YEAR UPDATE! Even I can't believe it's been 15 years! My king mattress is still fantastic and…read moreI love it! Same firmness and softness as the day I bought it in 2011. It's still very comfortable and I sleep great on it! I am so happy that I made this important sleep (and life!) happiness purchase at ESW!

Mancini Sleepworld in Alameda offers exceptional customer service. As soon as we entered, we were…read moregreeted warmly by Marcos, who showed us a variety of mattresses that fit our budget. He patiently explained the details of each mattress, ensuring we made an informed decision. They also provided flexible payment plans and had some recliner chairs and floor models with significant discounts. Overall, we had a fantastic mattress shopping experience at Mancini Sleepworld.

After running out of your competitors, see Alameda Mattress Firm review, we came straight here…read more Quality/Quantity - Clean organized location. Good size. Price points my daughter was looking at for queen beds ranged from $3k to $6k+. Carried all, if not most, of the brand names. Atmosphere - Again, clean and organized. Service - 5 stars. Richard had my daughter try out the 5 different types of firmness. And then he kept narrowing it down to her liking, getting more specific and more specific. Until we found the best fit for her. He then shared the different promotions, coupons, etc. Shared the warranty and delivery information. Etc. Price - $3k for both the mattress and frame. One of those frames that can go up and down. Owner Comment - Congrats on your success since 1969 and now with your 42 locations. 2020 - Sun Capital Partners, Inc. ("Sun Capital"), Invested in the company.

Great experience with this furniture store! We're new to California and after shopping around…read morelooking at everything we let the employee know we wanted to shop around nearby stores before deciding--he was very respectful and totally understood. We ended up coming back because of his great deals, and I'm so glad we did! The customer service was amazing. We got the quickest delivery ever, and he even helped unload and set up the couch the next day. Super friendly, professional, and made the whole process so easy. Highly recommend!

Leo and Abel are wonderful. Really fast and efficient. Would highly recommend. Good deals has…read morereally good deals and great delivery.

I did have a vehicle big enough fo transport my sofa bed mattress to the Mattress Guy which…read morewould've been free for drop off. So I went online to make an appt for pickup . Since it was fin for going to cost me money for pickup, I decided to bite the billet and have 2 pieces picked up. The online process was easy. Be sure to pay using the confirmation link. The only hiccup was the appt time is really not being used. So just choose anytime for the day The Mattress Guy crested their own time schedule based on the route of pickups for the day. The website ahold really say that or remove the scheduling was concerned when I came home and my mattresses were still there. All in all, they text you when they are enroute and the mattresses are picked up. Price is a bit high, but I really wanted to just get rid of them. Drop off to save the charge.

This company moved into our neighborhood and now it is destroyed by tons of filthy mattresses all…read moreover our sidewalks. They do not have an operational phone and use poor business practices. Find a better company who will actually take your unwanted beds.