Well, where do I even begin? Buyers, BEWARE of Loretta and this establishment as a whole. I…read morepurchased what I thought was going to be the perfect vanity from Loretta--a sales representative who, by the way, sold me a scratched and imperfect item without any mention of it being an "as-is" sale. When I bought the vanity, it supposedly had all the shelves included, as shown during the purchase. However, when the delivery service finally dropped it off, they managed to send me the wrong shelves in the wrong color. Impressive, right?
Naturally, I tried calling to rectify this--not once, not twice--but several times over several days, leaving messages in vain (pun intended). I even left a message with an actual person (so I know my message was heard), and yet... nothing. Radio silence. Honestly, is it that hard to pick up the phone or return a call?
Now, don't get me wrong--the vanity itself looked great at first glance, but the customer service? Utterly abysmal. It's like the moment you hand over your money, every shred of professionalism and support goes straight down the drain. Oh, and don't even bother trying to get through the voicemail system--it's always full. Don't worry, though, if it isn't full, the call will kindly hang up on you anyway. Efficient and impersonal. A winning combination for anyone wanting to test their patience.
So here I am now, out of pocket for shelves that were originally supposed to be included with my purchase. And surprise, surprise--no one is responding anymore. Not a peep. It's almost like they disappeared into a void as soon as they cashed my payment.
Let's make this clear: my receipt does NOT say the vanity was sold "as-is," so this experience is just straight-up unprofessional. Lesson learned: If you decide to purchase from here, either bring a magnifying glass and triple-check every item, or consider spending your hard-earned money elsewhere. Oh, and don't expect any semblance of customer service after the sale--you've got more chance of winning the lottery than reaching someone helpful. What a disappointing and frustrating experience.
Good luck, fellow buyers--you'll need it!
