I came with 2 family members to buy items for my wedding. While I was looking for clothing items my cousin asked where to find dress shoes from an older looking Karen who appeared to be the owner. The answer we received back was there was only designer shoes and could not afford them. We brushed it off but shortly after we heard her scolding an employee for allowing my grandma to utilize the restroom then going inside startling her. It was very unfortunate as we saw multiple items we wanted to purchase but was dissuaded for continuing to shop. I can only assume your lack of accountability and rude behavior afterwords is a response to me asking about veterans discount when I first came in so if that's the case I will make sure to reach out to my local VA about your discrimination toward disabled veterans. read more

Deja Vu Resale - The front of this place - Women's Clothing Near Me - Upland, California

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I didn't even make it to the store without getting attitude. I called this place and asked basic questions about the store and what kind of things they buy and some rude lady said "well I only take luxury things soooo I don't know if I could help you" and I hadn't even said what bags I had yet lol. Such strange behavior but it makes sense why they have a low rating. read more

Waste of time trying to sell to these people. Take your items to Goodwill and/or Salvation Army and take the donations off your taxes. In the long run it will be worth much more. Also, try to hire older adults and not as yet trained in customer service children. read more

Love love love Norma and all her amazing pieces! Roberto cavalli blazer paired with brain Atwood heels made my birthday outfit perfect read more

Deja Vu Resale - Love love love Norma and all of her amazing pieces! Roberto cavalli blazer, paired w Brian Atwood heels. Made my birthday outfit perfect - Women's Clothing Near Me - Upland, California

Dropped off clothes and was told I would make about $1100.00. What I received was $2.63 off a purchase. No, I am positive I have the right store. I have lived in Claremont for 28yrs. I remember all of your moves before moving on Central. I pass your store almost weekly and I am reminded how awful I was treated. Thank you for responding! read more

Lots of high quality items at fair prices, good selection from many high end companies and outstanding service!!

Love the items they offer. High end and great quality! I made a special trip to sell some of my preloved high end items. As always with resale shops...I was surprised with what she bought and didn't buy but I was pleasantly surprised with the fair offer for those she purchased. Would definitely travel there again if I need to sell or find a special item. read more

Went to this store and The old white lady was freaking rude and no customer service at all. Don't even deserve a star. need to change your attitude to get customers. read more

Great place to shop for beautiful purses & clothes! I'll recommend this store always Best in the West read more

Amazing unique clothing, and accessories. Norma Jean is an incredible owner and helps out with your clothing ideas too.

Let me start off by saying , amazing selection !! Customer service was great , I was greeted instantly and felt very welcomed ! There is soooo much stuff it is a bit overwhelming but, an absolute Dream!! I could spend hours in there if I had the time ! Everything is authentic and amazing quality of course so a lot of things were out of my personal budget but, I am looking forward to saving up some more money to go back and find another gem in the future :) very happy with my Purchase , I've been looking for unique hats lately and this is my current favorite read more

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I have been researching locations to go sell my high end items. I was originally planning on going to sell here. I decided to look at the reviews and everyone purchasing seems to have amazing experiences, but the people selling seem to have horrible experiences. Based off of the comments and reviews i am seeing here. What a shame, as i have REALLY cool authentic items i could have sold to this shop. I will continue to look around. I hope this comment helps in changing the owners point of view on purchasing items, or maybe even hiring someone that knows about vintage high end items. read more

I am so excited and happy because i always fortunate to find something nice and excellent quality at a very reasonable price. The owner is very accommodating and gives excellent customer service. I have been a customer for over 20 years. read more

based on 1 visit. lots of cool and unique pieces. since I've done so much shopping this year and really didnt need anything, only got a belt. I had stopped by here a while back during thẻ posted open hours and they were close. I forgot about it util I happened to be in the neighborhood. maybe call ahead before you go. read more

Great customer service Super nice me and my daughter just went to go look and ended up with a Gucci purse and hat and shirt for her great price yes I will come back again thank you. read more

Super cool shop! Way bigger than expected with lots of items to look through. Will be back :)

I took my silk dresses and my purses and never got paid. I called numerous times to make an appointment to pick up my money and she would not show up. Then on a local social page her excuse is 'You were confused with the different consignment store double check before you say things online because I don't even know who you are and double check please'. Like I would not know where I drive to, walked in, and took my beautiful things. Why would an decimeter person buy things that are taken fraudulently from people. Don't wear things with bad karma. See her comments attached This was the owners professional response "You're a crazy lady my computer has no records of you your first last name or your last name whatever it is you're not in my system so you're cuckoo cuckoo for cocoa puffs and that's you" read more

Deja Vu Resale - Women's Clothing Near Me - Upland, California

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came here for the first time the other day and was completely shocked by all the fabulous clothes, jewelry, and shoes they had! These Prada sandals were listed at $70 but I ended up getting them for $55, such a gorgeous place! read more

Deja Vu Resale - shoes - Women's Clothing Near Me - Upland, California

Talk about RUDE. I came in here to look for vintage Dooney and Bourke bags and there were a few in OK condition...retailing for $100. At first the lady/owner was nice and suggested I look through the trunks for any potential treasures. I was sifting through purses and she asks me (as if she didn't know already) what I was looking for, then stops and gets this nasty look on her face. Similar to a snake spitting venom, she asks, "you're a reseller aren't you?" I was so caught off guard by her rudeness I didn't have time to respond that NO, I am not a reseller. Even if I was, why does it matter? She then condescendingly says, "yeah...you're a reseller" and walks away haughtily. Uhm...wtf lady. She then proceeded to ignore me the rest of the time I was there. Before I left I waved and said goodbye to her but I guess she felt so offended by my presence she didn't want anything to do with me. I'm an avid vintage purse collector, not a reseller. Have some class and learn some manners before you speak to potential customers this way. Trashy woman. Never going back here. read more

I was looking for local vintage shops near me and this place came up and it was close by so I checked it out and they have some great stuff! Everything seemed fairly priced especially for the quality of a lot of the pieces offered. The owner is very nice and helpful and provided great customer service. I walked away with these cute vintage jeans and will definitely come back again. read more

Deja Vu Resale - Vintage mom jeans - Women's Clothing Near Me - Upland, California

I'm absolutely in love with this store!!! They have so many absolutely stunning items!!!! I feel like I died and walked on a movie set. This place is a dream. Norma Jean is so sweet and helpful! read more

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Shopping here is fine but beware of consigning items to Norma Jean. She is completely unorganized, dishonest, and a thief. I consigned numerous items to her - she never provided a real inventory of the items. She was unresponsive when I contacted her about sales of my items. When I asked that I get my unsold items returned, she made me go through the store and find the items myself. Of course, I was unable to find them all. She also refused to return a beautiful brand new wool artisan scarf claiming it was hers even though I later provided proof that it was mine. She must have some success treating consignors this way as she doesn't have to be responsible for her actions. I regret ever coming across her. Beware! read more

I had received some high end handbags as a gift , took them here to be evaluated , I also brought in 4 pair of gently worn Dolce and MCQueen and other heels , sold them to owner , But the BEST part was the store So much to take in . Owner is a sweetheart and very knowledgeable. I could get lost in there for hours I will be back read more

Agree with those who gave this store one star because of the rip off. Like most of those who placed their items for sale, I was never contacted or paid for the items I had thought were placed on consignment. So for those who buy items from this store, yes you got yourself some high end clothes, but you are quite likely buying stolen goods. read more

Honestly, I did not like my experience there. I was told that all my vintage items were just copies and I tried to explain to her that I got them second handed at this Japanese Consignment store that is know for having authentic, vintage items. She saw my vintage Chanel Ladybug heels that had covered soles because the soles were just awful, she saw my Chanel Independence Day bag from 2016 that was part of a gift set to Chanel clients, designed by Karl Lagerfeld, but she said the bag isn't real because it's plastic. I even brought two Dior bags from John Galliano, the Cadillac Dior bag in Olive Green and the Limited Edition Raffia bag. And I also got them authenticated which I tried to explain to her, but she said she couldn't take them. I don't really think she knows a lot about fashion, and designers to be quite honest and I wouldn't go to her if you are considering. Well if anyone wants to buy these from me please lmk, I could use the cash lmaoo read more

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I have had a Tiffany & Co. purse that was gifted to me in my closet for the past five years or so. I decided to take it in today to see what I could get for it. I called ahead and the owner says to bring it in. When I get there I explained that I received it as a gift and had never entirely removed it from the packaging. The owner opens the box, doesn't even fully remove the purse from the box, and goes off on a tangent about how the fabric is too thin to be authentic and that she is not interested in buying my purse that was, according to her, "clearly a fraud." She closes the box, hands it to me (all the while telling me how she sees so many frauds that she knows one right away.) I told her thank you for looking at that I would either gift it or sell it online. I wanted to show her the card of authenticity and the stickers on the box showing where it came from and the product numbers....but instead too my purse and left - knowing I did nothing wrong but feeling bad none the less. I will not go back to her store, she left me feeling less than. All I wanted was to sell something taking up space in my closet. She could have been a little more polite. read more

Amazing selection of brands, current trends, unique looks and vintage treasures. It is hard to leave without taking something home. This is a hidden gem! read more

Love this hidden gem! So many great fun ads and quality items. Purchased a beautiful Louis Vuitton that's was not ever used. I'll definitely be back. Normas items are quality! You will not be disappointed with selection and prices! Cant wait to come back! read more

I've visited this shop a few times over the years and I always find the cutest items for great prices! The owner is very kind and the shop is so cute. read more

Norma is sooooo knowledgeable about her inventory. Show up in a outfit that fits your aesthetic or show her references and she'll help you pick out a outfit or pieces. There's something for everybody, just keep a open mind :) read more

It's definitely worth stopping by if you're in the area or if you're looking for high end items, a great selection of Authentic Louis Vuitton items, Chanel, and Gucci..Ect..I'm obsessed with this gem of a store!I can't wait to go back and purchase my next Versace or Louis Vuitton Bag:)Was greeted by the owner and she is so knowledgeable about what she sells and very very sweet!!!!Prices are amazing!!!They do have layaway .Incase you like something but don't have the cash in hand.Cant wait to go back in the Bear future and see what other Gems I will find:) read more

i love deja vu resale for my vintage bags norma jean is amazing and super knowledgeable on her items! read more

Deja Vu Resale - brown vintage coach bag - Women's Clothing Near Me - Upland, California

After my initial review I was contacted by Norma. After some back and forth conversations, I will say that Norma has offered a payment in hopes of satisfying this issue. Although I have no idea which items may have been sold and for how much anything sold for, I am accepting her offer. It's OK that I am no longer in her system - I won't be doing business there again. I'm sure business will continue as normal without me. Thank you for the payment, Norma. -------------------------------------------------------------- I had a good amount of jewelry on consignment here, with wording added on my contract that any unsold items would be returned to me. The location in Montclair closed down with no notice given to me as a customer who has items on sale there - and luckily I found the new location and asked about my items. When I went to pick everything up, I was told that my things were no longer in her computer. So she couldn't tell what had sold or not. The only way to find my things was to look through every piece of jewelry and find the tags with my number on them. Good luck - there was way too much to look at every tag. She offered my one piece of jewelry that I mentioned was cute as I searched for my things. Disgusted and in disbelief that a business is run like this, I took what few pieces of my things I managed to find and left. What should have been done was take an old inventory list, add up the costs listed for each item, and give me a check for my things not returned. The contract clearly stated to return items if not sold. Norma, if you need a copy of the inventory list you gave me with my first (and possibly only) payment for sales, I can get you a copy and you can make this right. You have some great things in the store, including lots of my jewelry. read more

Love the bargains o. Designer items. I got a Burberry discounted purse for half. Nice clothing and jean selection Norma Jean is nice and knowledgeable on the. Clothing and honest. Great deals and service. read more

Cute store with a lot of extreamly overpriced used items. Found a Faded Glory short sleeve top marked at $28, Faded Glory is sold Walmart, this top would have sold brand new for half that price. They did have some beautiful formal Wear but in my opinion that too was overpriced. Owner was very friendly and the store is clean and organized. read more

I love this store with some great name brand finds. You can find things for your home, clothing that is rare one of a kind possibly celebrity pre owned. They have jewelry accessories as well. There are selections for men too. I saw some beautiful silk men pajamas that could've been used as a pantsuit for a woman. They had a great leather aviator jacket oh and did I mention the shoes, scarves and cocktail attire? Parking is available. read more

I found this consignment shop by chance on google. I was looking to resell some clothes that are in very good condition but not worth sending to the goodwill yet. I had the bag of clothes in my car and thought I would just stop by. I was greeted by the lady (assuming she's the owner) and let her know that I was looking to resell some of my items but asked if she only takes luxury brands. I told her some of the brands that I had in my bag and she said those were fine but that she only takes things that are in season; which I understand as most consignments will require that. She mentioned she could look at my items since she didn't have anyone coming in. I asked if it was by appointment only to which she responded yes to, so just know that ahead of time. I apologized for barging in on her. So far, she seemed polite. She then goes on to tell me that all my clothes need to be in hangers and steamed so they're not wrinkled. She took out one item, looked at it but didn't hold it up and says (with an attitude and a little snooty if you ask me) "agh I can't do this! I don't look through bags. The clothes has to be hung and ready to go." Confused, I said that I thought this was a consignment shop? She responded that it is but that she did not want to look through bags. If I wanted to work that hard I would've hung the clothes myself and taken pictures to post them on a resell website like I have with my other clothes. So if you're looking to get rid of items quickly don't go to this shop unless you're clothes are hung, pressed and basically as if you just bought them from Saks or Bloomingdales! C'mon! Seriously! They're used clothes! read more

Finally stopped by this gem, will definitely be back very soon! All the clothing, shoes and accessories are one of a kind and in the best condition. If you are in the area it is a must!! So glad I stopped by and got some cute pieces. read more

I've brought my stuff here since Norma has owned the store! They've been around since 82' they have a lot of consigners.. people thinking that they call you when something sells is crazy! You have to follow up with them and check it for yourself. I've ALWAYS followed up and checked for myself and got my check and a tax write off form with no questions or issues! I Can't believe people if you think your stuff is great have a yard sale... sell it yourself lol read more

Best consignment store ever. Great customer service always open owner Norma Jean always available and great all her customers with a warm and beautiful smile. Love this store. read more