Customer service has never been the smile you get when paying for a purchase. That's being nice,…read moreand I do appreciate it. Customer Service is how a company steps up to correct a problem. When a bike lock won't unlock half the time, that's a problem. Although the lock was made overseas, Dash stood by the customer and refunded my money. THAT IS HOW CUSTOMER SERVICE SHOULD WORK. Even for the little things. Thank you Dash.

I was in this Sunday for a bike bag for my new bike, and Jason was so helpful and kind! I've just…read morerecently started biking again and often bike shop workers are pretty unfriendly in my experience and it was so nice to be in such a cool specialized shop and get such great customer service and friendly conversation. He showed me the New England Randonneurs which I will be joining and was so helpful!

I had my e-bike tuned up, new mirror attached and had my new bike rack, still in a shipping box,…read morewhich I purchased on line, assembled by by this shop. They attached my new rack to my truck and put the bike in it. All this for $121.00. I could not have been happier with their service. Regarding the review by Michael G, compared to my experience, I can only say there are always two sides to a story.

I worked with the John (owner) to have a part warrantied by Giant Bicycles. He secured the part…read morefrom Giant and promptly shipped it to me! Everyone that I have worked with at Southbridge Bicycles has been terrific.

I have a mini electric folding bike and my handlebars got loose and fell off. I had all the pieces…read moreand I first called Barry's in Worcester to see if they could reattach them and they wouldn't even look at it because I didn't purchase the bike at their store. So I called Landry's and they said they were happy to take a look. I stopped in Friday afternoon and Neil fixed it up right then in about 5 minutes! I had all the pieces so he was able to put it together quickly and they are reattached very nicely now. They didn't charge me ANYTHING for this! Excellent quick service - highly recommend!!! Will be back for any of my bike needs.

We purchased our specialized cross roads 3.0 bike from here. It is nice to work with Landry's they…read morewere able to get the bike sooner than originally expected. Sebastian was very helpful. He patiently explained all the features and waited for me to test ride the bike and then make adjustments as needed. He also installed accessories such as a bell and a water bottle holder. Very positive experience due to Sebastian's help. RAO

Terrific bike shop. I had a weird sound coming from the front disc break. I was planning 2 days of…read moree cycling around Northampton and the ream took me in and took care of the problem . They were friendly, efficient and very capable. They made good recommendations re exploring Northampton . I highly recommend this bike shop and we had a blast cycling all over Northampton .

I called for help with a bike I purchased on facebook marketplace, they gave me some instructions…read moreof what I could to for a mend on my own, I was able to make some adjustments before coming in but decided to stop by anyway. They looked at my bike and gave it a quick adjustment for the alignment of the tires. I decided to buy a new kickstand that was not expensive and they installed it for free within 5 minutes. I will definitely be back- such friendly people and really helpful :)

They had my bike for two months (this summer) to fix the hanger that broke. Kept calling for status…read moreand all I kept getting was they're working on it. Finally I had it with the wait and lack of communication only to find out that nothing was done to the bike. The annoying part is they could've easily said they couldn't find the part or don't work with the company which is unheard of if you're bike repair shop!! Not sure how they got all the 5 stars but the service was awful shouldn't be in the business

My absolute favorite bike shop in the area. Always does great work, and for a great price.read more

I have been to this shop before to have 2 different electric bikes that was purchased while I was…read morein California serviced there for minor things like tune up, flat tire, helmets, locks, etc.. It looks like they want to lock out their neighborhood customers and limit it to only Bikes they sold them. I had the need for a new brake pad to be installed and was told they didn't touch any other bikes unless they sold them into their shop. They told me 1) too heavy (although I have had them service it 2x before), that they didn't want to get into a job and have it cost 7-10X of the cost and have me not pay. I even offered to have them call me before proceeding or even sign a hold harmless agreement but it boils down to they want to squeeze out any brands they didn't sell. The person was apologetic for this position and said if I got stuck to call him back and he would try but no promises. That sent me down the street to another place. Bottom line is I took it to another place in Vernon (Pedal Power) and they did it fast plus a tune up for 99 dollars.. Steve at Pedal Power is wonderful if you are in the same bind with Lectric e-bikes needing a fix - even a flat tire. I would buy anything in the future from them because they see business as a long term relationship. I was very disappointed with the 2 Glastonbury bike shops. I will post the details of their service (the other 2 that turned me down). One on Main Street I gave 2 stars because I feel that they at least they may have helped me but I don't want to beg for someone to service a very easy install that took 30 min. Thankfully, there are companies like pedal Power, that will be around longer than these mom and Pop shops that just want a quick buck. For them, I would just suggest give me a price that says I don't really want to do the work and at least it's my choice but they wouldn't even do that. Again shout out to Steve at Pedal power in Vernon.

I don't usually leave reviews, but I won't be giving this shop my business again…read more This started back in Fall 2024 when I brought my bike in for a full tune-up. It came back looking great, tight brakes, true wheels, smooth shifting. I was happy to pay the $185. I stored it for the winter and looked forward to riding it in the spring. When I pulled it out in the spring, the rear tire was flat. I wasn't sure how it happened since I hadn't even ridden it, but with a big bike trip planned in July, I wanted it fixed. Visit 1: In June I brought it in for a tube replacement. I paid $24 for a new tube and labor. The staff, mostly younger employees, were joking around and not fully focused. I overheard one say they nearly blew the tire by leaving it hooked up to the electric pump too long. By the time I got home, the tire was flat again. Visit 2: I returned a few days later. They said the tire liner was the issue, so I paid another $24 for a new liner, another tube, and labor. Again, they nearly overinflated the tire -- one employee even joked, "That was a close one." Once again, the tire was flat when I got home. Visit 3: This time, they said the liner had shifted and exposed a spoke, which punctured the tube. I offered to just buy a new wheel, but they said it wasn't necessary and they could fix it. I left the bike overnight and told them I'd only pick it up if the tire held air. The next day, it didn't. They did more work, sanding spokes, and eventually got it to hold air. But when I picked it up, the wheel was no longer true and rubbed against the brakes -- and I still hadn't ridden the bike once since I got the full tune up in the fall. At this point, I was frustrated. I told them to just put on a new wheel -- but I wasn't paying full price since the damage clearly happened in their shop. I'd already spent over $200 and still didn't have a rideable bike. Visit 4: The day before my trip I paid $91 for a new wheel and labor and took the bike home. The next day, while loading it onto my car rack, I saw that now, the front tire was flat. So either they swapped the faulty rear tire to the front out of spite for me asking for a discount, or they made the same overinflation mistake again. I cannot trust this shop to do basic repairs. After spending over $300, the bike was never rideable and I had to borrow a bike for my trip. I'll be taking it elsewhere to fix the front tire. I'd strongly recommend finding a more professional, reliable bike shop.