Beware dishonest business!! Also check Google reviews…read more Santiago was punctual and very friendly on the initial estimate. I paid for half the job up front and the remainder was due at completion. The job was started on the day we agreed upon. Unfortunately that's where the positives stopped. He removed the old dead sod from having our pool installed. During that process he cut and destroyed the sprinkler wire going to my valves, which I had pointed out to him prior to starting the job. He denied destroying the wire and I finally just said fix it which cost me an additional $200. Long story short, he sloppily finished the job and demanded immediate payment. I told Santiago when I get home from work and have an opportunity to look at the job I will pay him. I got home and checked the sprinklers and they didn't work. I called Santiago and requested he come fix them. Again, refusing to take any responsibility and poor customer service, stated they all worked when he left and it must be my fault or the brand new controller was bad. I explained this to him but he still refused to come out. When I was younger (I'm old now), I used to install sprinklers and I was able to diagnose the sprinkler issue. It was a simple fix and that's what is so disappointing about Santiago is that he wouldn't come fix a loose ground wire, that would've taken less than 5 minutes. I paid Santiago in full, which I shouldn't have until he came back and fixed the sprinklers but since fixing the ground wire was a simple fix and I didn't feel like arguing with him again. The bottom line is I just didn't want him anywhere near my house again and I'll have to hire someone else to redo the sloppy job that was done on my slope. I really believe if I would have paid him up-to 90% of the total, like he asked for after the first day of work, I wouldn't have seen him again, so BEWARE!!

Update 9/22/15. I…read morereceived a follow up phone call from Santiago today. He was inquiring about our recent experience and to discuss my review. FIRST IMPRESSION: It's always a good thing when a business calls you back curious about how they did. This shows compassion and that they care about their customers and the experience they had. Santiago asked how we were doing and how the backyard was looking. I told him that we are doing fine and the backyard still looks as awesome as it did when it was done the first time. THE REVIEW: We then talked about the review I posted on Yelp. He was happy to hear that the review was mostly positive but was concerned with the two major negative experiences we had. 1) Communication - He said explained that he was a little late due to getting his equipment ready and things like that and also that his crew began work immediately upon arrival which they did. He went on to say when he gives his word that it can be counted on. To that I say that since this is our first time doing business with his company we have nothing to go on as far as that is concerned. Nonetheless, at the end of the day the work got done as promised and in the time we were told which is what matters to us. All I will say is that it would be nice to know this ahead of time so we aren't wondering IF or when exactly they are going to show up. 2) PAYMENT I'm going to keep this short and say that at the end of the day it comes down to a convenience for your customers. If we can have your preferred method of payment ready to go it makes for a smoother transition and better experience. FINAL THOUGHTS: I was honestly surprised to get a follow up call. I just assumed that since everything was worked out there would be no more to discuss about it. I'm glad he did call though it shows something that is rare in businesses today at that is care for their customers. One would think that would be something every company would just automatically have but sadly it's not. After thinking it over the two major negatives weren't really negatives looking back. Sure, things could have been much smoother but it isn't anything keeping me up at night so to speak. We ended the call with the infamous question about future business. Considering everything I would definitely go to Santiago and his crew whenever he next time we need someone to manage the "jungle". Not that we are in any hurry to have the backyard in that condition. But if we do need future landscaping care and the yard maintained they are the first on our list. Like I said in my original review their work ethic is without question. Those guys busted their butts to get our yard looking so awesome and weed free. It makes me so happy to look back there everyday and NOT see overgrown weeds and such. Like I told Santiago it's the small things that add up to make the biggest difference. Calling back to follow up with us was one of those small things. Keep up the great work and until next time (but not too soon though ;) ) I added one star back for calling back to follow up with us. That shows care and compassion for his customers. Thanks for such an awesome job!

Have had my spa 15 years and it runs fine. Dennis has and is a great deal of information. And these…read morespas are well built. Dennis is a very busy guy at time la but you can't miss by buying a Sundance spa here, he backs up what he sells.

Dennis at Creative Spas offers the best customer service you will find. Pitching s spa is a huge…read moreinvestment and you want your dealer to be around when you need them. Regrettably, I didn't buy my Sundance spa from CS, but rather the dealer in Big Bear where I have my cabin. After some bad experiences with the dealer I purchased my tub from I sought to find an authorized Sundance dealer to assist me. Dennis has been unbelievably helpful with trouble shooting issues with my Water quality and gone out of his way to walk me though my routines. I now drive out of my way to buy all of my chemicals and filters through him because he deserves my business. I only wish they had a location in Big Bear!

Our salesman was super nice and helpful. He was able to answer all of our questions and get us a…read morenew Lion barbecue and doors and drawers for a new barbecue island. He was also able to get a new igniter for the side burner that was not working when we installed it. Thanks Ricky for being so helpful.

My wife and I had Tropic Backyard BBQ build and install our New BBQ island. They listened to our…read moreideas and needs for our island and made it better than we imagined. Ricky, Armando, and their crew are awesome and completed our island on schedule. We are very happy with our BBQ island.

Customer service was excellent! Outstanding price of truck…read moreand transfer of red DG! Delivery was on time and completed to my satisfaction.

We have used Velasco several times with great results. Decent prices and always on time. Recent…read moreservice has not been so great. Placed our order and we were told they would deliver within an hour or two. No delivery. Contacted Velasco and they said they miscommunicated with the driver and would deliver 7 AM next day...failed again. We are hoping this is a one time thing and they are just having a bad day or two.

Grass is good. Customer service not so much. Can't complain as the purchasing process is simple and…read moresmooth.

Pretty straight forward place. I was looking for a certain type of grass (tall fescue) they had…read moreit. It only did they have it but they delivered it to the driveway and not on the street. Made my job so much easier. The grass was beautiful from the beginning. It made a huge difference to my houses curb appeal , and has held up to this day. I installed it in March.

Good prices on beautiful merchandise !! I recommend this place because there always on time with…read moreorders.. sometimes even come a little late at night but over all 5 star products!!

Irma the owner needs to be more professional and have better communication skills, If she wants to…read moreearn business she needs to communicate with the client and not have you waste your time and not getting return calls. As a business owner she needs to go beyond and make sure the client leaves happy.

I was so impressed. They came in at the last minute to install a new fireplace log set. They took…read morethe time to set it up perfectly. They were clean and picked up after. Definitely will call them again

Jose and his team built the most beautiful BBQ for us. Very hard workers dedicated to their craft…read more My wife and I could not be happier with the whole process. The best part of all is that they're genuine, wonderful people.

Very responsive and a great resource! Thanks so much for your help and support! We couldn't have…read morecompleted our repair without your help.

I contacted B&T Custom Draperies after a different company made drapes for the oversized sliding…read moredoor window in my living room and left me with a terrible set of curtains that looked similar to a ballroom dress. Too much material stacked on too many rings on the curtain rod (see 2nd and 3rd picture). The seam on one of the sheers came apart and when I contacted the company that made them I never heard back. That entire project cost me $4,500 and took approximately 6 months until fully completed- however, not to my satisfaction. B & T Custom Draperies came to the rescue! They were reliable, punctual, responsive, and kept me informed about the status of my project at all times. Just within a few weeks they made stunning drapes for me out of a beautiful material I chose from their wide selection (see first picture). They even fixed the sheer with the lose seam at no additional cost. I wish I had found this company sooner. It would have saved me so much frustration and money. I strongly recommend them if you are looking for classy, high quality window decoration and outstanding customer service.