We felt misguided and did not feel we receive reasonable care. The owner is based in a different…read morelocation and hires out uninformed staff who struggle to problem solve. Though I do think we probably would have had better care with Patrick, the owner, we didn't feel like they did their best to try to make amends with our situation. We felt taken advantage of. When their maskless installers came, the log was broken, the high altitude kit was missing (we are located in Idyllwild, which they knew), trim for the interior wall to line the vent didn't fit right, the flex pipe to connect the stove to mainline was not long enough, and the remote was missing. Additionally, the roofer mentioned that the helmet installers had cut way too big a hole and would need a custom flashing, which wouldn't even guarantee that the roof wouldn't leak in the next two years. Around Nov 15th, the temperature got low enough for us to finally use the stove. We noticed it was not firing up properly. Therefore we called the local authorized heating company nearby since we knew, based on past experience, that Hemet would be slow to respond given our prior experience with the . They let us know that the adjustments were not made properly. We had to pay $150 for this person to come out. We continued to use the stove and learned that the stove was not heating up the home sufficiently. Our cabin is 500 sq ft. Based on our conversation with their staff, they validated that the stove would adequately heat our space. After calls and emails, it took them a month to reply. They said because the stove had been worked on by another party, they were unable to accept the return and tried to upsell us on a blower instead. Ultimately, we had to replace the stove purchased from Hemet with a bigger stove which we bought from Idyllwild Heat. My suggestion is, if you live on the hill, go to Idyllwild Heat instead; they are very knowledge, reasonable and personable people. Stay away from this place.

The execution was perfect…read more We live in the mountains and having our fireplace insert being in working order is critical for us. Two service people diagnosed issues with our propane powered fireplace insert. They fixed the issues, reprogrammed remote, cleaned out carbon deposits, cleaned glass inside and out and as a finishing touch, they added material to simulate burning embers. It looks amazing! The two service people were friendly, knowledgeable, professional and very personable. It doesn't get better than that. Well done! I do hundreds of reviews and am extremely picky when it comes to Customer Service. I give this business ***** Stars and they earned every one of them. We highly recommend this business!

It was a pleasure working with Erica in designing my new BBQ the whole team is very professional!!…read more I highly recommend this team !!

Had my old bbq island removed and purchased a new one from Ivan. Wow experence!!!…read more Ivan came to my house perfectly on time. Did his high speed designing based on what we wanted. Made some great suggestions. The bbq was installed by some pros. Completely happy with the work done and his team were very professional. Erica the store manager was caring and happy to deal with any questions. I will be referring my friends to them

Years ago we bought a new upright oven, cooktop, and vent hood which Larry's crew installed. They…read moredid an excellent job and we always recommend this business because of customer service and they almost always have the merchandise in stock or they can get it next day

Bought a refrigerator, washer and dryer from them. They delivered and hooked them up. All working…read morefine. Saved a lot of money.

Great place to pickup all your home improvement needs. This is my go to spot for hard to find items…read morethat I need in my home. The value is good and the service is always available.

The service is approachable, friendly, and helpful here. It is like any other Home Depot though…read morethis one seems smaller (could be just me), but the selection is fine. Some prices are good here, but I always check online to see if I can get it anywhere else for significantly less.

Lowe's, Hemet, CA…read more Brandon is truly an unsung hero at Lowe's. He first assisted us in the flooring department and then went above and beyond by helping us in paint as well. Brandon took the time to thoroughly explain paint finishes--from flat to semi-gloss--and patiently walked me through the options at the paint counter, ultimately helping me select a one-coat, all-in-one solution that best fit our needs. His patience, knowledge, and willingness to answer all of my questions made me feel completely comfortable and confident in my paint decision. To top it all off, Brandon went above and beyond by helping move my very full cart to checkout and even scanning my purchase for me. Lowe's Hemet--your team now has a high bar to live up to, because Brandon exemplifies exceptional customer service at its finest. Brandon, thank you so much for everything you did for my family and me. You turned what could have been a stressful decision into a smooth and positive experience. Lowe's, Brandon deserves every bit of praise and recognition for the outstanding service he provides.

I had a terrible experience with Lowe's. My order was delivered to the wrong house, and instead of…read moretaking accountability and fixing the issue promptly, I was met with extremely poor customer service. Veronica and Jose both failed to follow through on their promises to call me back within the timeframes they gave, leaving me completely in the dark for hours. To make matters worse, the only resolution offered was a 10% discount--completely unacceptable considering they lost my order. The lack of urgency, communication, and basic customer care is beyond frustrating. I expected much better. I will definitely think twice before ordering from Lowe's again.

I must say that this place is AMAZING!! I mean we weren't in there for 5 minutes and we were…read moreapproached 3 times and asked if we needed help. Andrew Rocky and Jessica all asked if we needed anything and assured us that they are there to help if we do. They were all smiles, SUPER nice and they made us really comfortable in that store!! We went to the lumber area and Corbin came RIGHT over, helped us, explained in detail anything we asked and he did it with a SMILE! It was so refreshing!! Then we also ran into Eduardo who was also super kind! He joked with us and offered extra help if needed. As we left the lumber area Emily wished us well and was really sweet! Then as we approached the counter at the front, I asked a question of Lilith and she also was amazingly sweet!! I mean I can't say enough good about this store and the employees! There were a couple of others that were very nice as well but I didn't get their names unfortunately:(. I mean my husband and I frequent Home Depot and Lowe's and NEVER really get approached and asked if we need help. There are a few people at Lowe's that are nice but they aren't on the floor like that. There's Chad in kitchen cabinets and Beverly in blinds and shades! They are AMAZING! Very professional very sweet! Home Depot and Lowe's overall though SMH customer service is not good. Valle vista home center is our new place to go!!

It would be so helpful if valle vista hardware would advertise the lumber sections hours next to…read morethe store hours.Second time I've been to the store which is open but I can't what I need because the lumber section is closed.

yesterday I bought a drill bit from them. It was so bad, it didn't even fin the job. Thos bits were…read morenot expensive but they cost me time. I went back to the store with this bad product to return them and advise them to not carry this kind of stuff to sell to customers. The customer service person asked me to wait until the manager came and told me that they would not return tools so he can't refund me back my money. I used to deal with other stores and they accept all returned items if it's bad even without any questions. it was a bad experience for me to face this situation with the manager.

Antonio came out and gave me a quote right away. He told me where and how to select the stone for…read moreour countertops and saved us a lot of money by using his discount.He measured everything and told me to buy a third slab so we would have less seams. He showed up with his family and they all wore masks and were neat and organized. When it was time for installation the same thing, everyone was neat, masked, organized, very polite and the counters are perfect. I cant say enough about the craftsmanship of his work and he came back a couple weeks later with two finished 18 inch slabs for cutting boards made out of the leftovers. Bottom line, highly recommended and very satisfied

Antonio was recommended to me by Arizona Granite and Tile, along with another fabricator, however…read morethe other fabricator dropped the ball because life gets busy. Antonio was on it, very responsive, very accommodating, honored his appointment and word. He, his son, & brother picked up two slabs on a Friday, Tuesday I got a message that they were already for the installation, L-shaped kitchen cabinets and an island, full bullnose, Wednesday it was done, they did such an amazing job, don't let those negative reviews deter you, this is an honest family run operation.

Oly was superb at patiently listening to my needs. Very easy to communicate with. Also, their…read moreprices are the best for small rocks for my rock lawn. I trust VelasCo!

Great service, quality materials, and fair prices. Easy process and friendly staff. Highly…read morerecommend for any landscaping needs!