Do not purchase a car from this place, biggest mistake I ever ever ever ever made, the car was not…read moreMaryland inspected and the check engine light came on 4 days after I purchased it. the car started making noise from the brakes and rotors, took the car to the mechanic and found out it had an oil leak and needed a tune up. I called several times to speak to the owner with no results. I have had the car for maybe 12 days, and I am scared to drive it. I drive my other vehicle. do not buy a car from this place.

Y'all if I didn't NEED to use this place I wouldn't have. I didn't know what I was getting myself…read moreinto. I needed to rent a uhaul and this was the closest place to me. My pick up appointment was 10:30AM. I got there at 10:20 and they were just helping the folks with 10AM appointments. Apparently, the employees couldn't get in because the person with the keys was late to work. I was on a short time table so I did what I had to do. The lady helping us ate dry cereal off her desk as she was helping us. It was ghetto to say the least but in a funny way because I just couldn't make this stuff up. If you need something last minute this might be one of your only options. But who doesn't love a car rental, uhaul rental and car sales all in one building

I do not understand why I cannot receive a portion of my check today. When reading the paperwork…read moreits state the next business day. Why are banks so horrible at communicating with their customers but they are quick to charge you every fee that they can find

They rock!!! Exemplary customer service! They take care if their customers! I love that I can get a…read morenew debit card in the branches within - few minutes....checks as well! They exude exemplary customer service! Navy Federal is impressive!!

I showed up without appointment and yet they took my car in and service it, and I was shappy and…read moresatisfied with the customer service and the service they provided for my car. I will continue coming for service .

I'm not even sure where to begin, but I'll start with this: I've been going through something…read moreincredibly difficult. I had to rebuild fast. I researched, I asked questions, and I walked into Pohanka VW hoping for even a small win. What I got was three people who treated me with respect, patience, and genuine care. DeMarco was the first person who didn't rush me, pressure me, or dismiss me when I was nervous and overshared for 2 days prior. He listened. He slowed things down. He made space for me to breathe. LJ was calm, steady, and kind -- even when I tried to haggle (not my strength!). He never made me feel silly or out of place. He just guided me through it. And Zach in finance... he worked magic. He showed me my real credit score, walked me through every detail, and somehow got me the best VW package and LoJack. He made sure my kids and I were protected and set up for success. These three didn't just make a sale. They made a difference. To LJ, DeMarco, and Zach -- thank you. Truly. The time you spent with me before the purchase and today meant more than you realize. My kids and I are safe, stable, and back on our feet because of the way you showed up. Blessed and grateful.

I went in looking to treat myself to a 2020 Mothers day gift and left with my dream car. Thanks to…read moreDavid Carter the most patient sales guy you could ask for. If you are looking to have an easy experience hes your guy. Tu also made things happen fast hes amazing.

I brought a car at Easterns on Reisterstown Rd and the dashboard was peeling the same night that I…read moregot the car. I told the salesman Mo, multiple times that I wanted it repaired and he said that I got you. No, he didn't have me!!! He told the supervisor that I was ok with a messed up dashboard. The general manager and accounting manager said that I can buy something to fix it. Why? The service light came on a few weeks of having the car. I went back not the dealership multiple times and nothing happened. After 30 day, I was told to file a claim with the warranty company. Why? The manager Keith was in a car accident and he said that's why nothing was done. The general manager did nothing as well. Wow!!! That's how Easterns on Reisterstown Rd handles their customers. Will NEVER go there or refer anyone to them.

The manager, Maria Cruz is so disgustingly rude I'm closing…read moremy account that I've had for over 4 years because of her behavior when brought to the office, the only time I saw her being nice ..was flirting with my husband making it uncomfortable to the point where it's sickening. She was so mean to her poor staff she did not even take care what I came in for instead just kept trying to sell me things that I did not need nor want this is horrible close this location down I will be going to another bank !

If I am able to provide a zero rating; I would. This branch of Bank of America SHOULD BE AND NEED…read moreTO BE SHUT DOWN with all employees NOT being retained. It's located in a black/brown predominate area which is reflective of the poor/lack of "decent"/acceptable customer service; ATM(s) are always offline and/or shutdown mid transaction(s); not properly staffed to address customers with efficiency; lack of professional dress/appearance; agents standing behind the glass having personal conversation(s) holding up the agent that should be focused on work in lieu of opening another window for assistance (today (12/24/25) conversation was centered around closing the main entrance at 2pm, going to parties, and being ready to leave early. Unfortunately, if you expect customer service, do yourself a favor and travel to Virginia. If you prefer low level less than basic abilities, this is the branch for you.

I love Industrial. I have been banking with them for a few years, but I've recently connected with…read moreTiffany and she has been amazing it helping me get all my questions answered!

Applied to this bank for personal, it's so difficult to get in contact with loan officer, and when…read moreI make contact with the person listed on their website I always get voicemail. The one time I did speak with her she initially denied me due to late payments on a loan that I paid off years ago, I was able to get that disputed and she said she would pull my file and begin processing my loan it's been two since our last contact and she haven't returned or answered any of my calls. I was trying to support black owned businesses but it seems you only get the runaround. It's beyond frustrating getting the runaround and receiving poor customer service! Stay away from this bank.

This dealership does not deserve 1 star. These guys sold me a used "exotic" car with more miles…read morethan my paperwork they sent to me to sign before I saw the car. Car was also delivered with a broke door shock, disabled radio, broken rear camera. This car was well over 100k. They wouldn't return phone calls or text once my check for the full amount was cashed. Very shady and unethical dealer and business. Buyers beware!!! The owner "Paul" (Real name Mustafa) is the shadiest GM and dealer. Take your hard earned money elsewhere!!! Thank me later......

The name of this dealership has changed but the new guys of African decent have not put up and new…read moresign but it is in the same location. I bought a vehicle from here. Paid cash in full and they didn't have any 30 day tags for me to drive off the lot. They told me to "run down to the tag and title and get some". The tag place was closed therefore I had to use tags from a car that was recently stolen and recovered just to get it home. The guy Kennedy promised to have my title in my hand the following day. That didn't happen. After 1 day the car started over heating. I checked under the hood and there was zero oil and coolant in the car. I got that taken care of. A few days later, I was driving to an appointment on 495 with my daughter in the car and all of a sudden the car wouldn't drive over 35 to 40 mph. I had to get it towed from Laurel, MD back to the lot District Heights. At this point I've had the vehicle for 2 weeks, I still don't have the title for a car I paid in full for. I spoke to Kennedy after leaving the car at the lot and told him either they give give me another car that they had the title in hand or I wanted a full refund. He agrees to have the car repaired and proceeds to put me in the most filthy disgusting car I had ever seen with Arkansas tags. I asked for the registration and he told me he couldn't find it but would text me a picture of it which also never came. I had to reach my arm out of the window to open the driverside door from the outside of the car. Oh and did I mention he told me I had to insure that loaner car as well. He and his buddy transferred my things to the loaner and placed them in the trunk only for me to get home and the trunk wouldn't open. I had had enough. I drove back up there and asked for me money back, left both cars and took an Uber home. They claimed to not have the Monet to give me and told me to come back in 4 days only to be refunded with a personal check! If you ever go to the dealership at 5611 Marlboro Pike...RUN!!!! They sell junk cars. If I could give them a zero, I would.

If no stars was an option, that is what I would give this location and Branch Manager. I went in…read morelast August 2023 to pay off my Visa card in full. It was over $8,000. I never agreed to close my card just pay it off only. However, that is exactly what she did and never asked me whether I wanted it closed. I had over 41,000 points on that card. All of my points gone. I tried using my card and it was declined that's how I found out that my card was closed. I have made calls to ESFCU with no resolution. I am so angry at their negligence.