cant believe Shell lets this place muddy thwir good name…read more Pumps don't take credit card. Must pay in advance. Avoid this station.

I'm new in town and needed an emissions and safety test. Not only did Jay and his crew do that…read morequickly and in such a friendly way, they fixed a broken tail light inexpensively AND they fixed a broken trunk hatch. Friendly service with a smile!

they did a excellent job at a fair price and they didn't have the truck long I will continue to…read moretake my vehicle there for any repairs l need They are very good and professional about their work

great work easy process Great ask for Walt everything was fast he is very easy to work with cat…read morelooks soooo good

Review of Beamer Auto, Aaron Lane, Clinton MD I rarely write…read morereviews, and I especially dislike leaving negative ones, but auto repair is expensive, and it all comes down to trust. I've been taking my vehicles (BMW X5 and Mercedes E350) to Beamer Auto since 2022. Up until recently, they consistently provided good service at a fair price. Unfortunately, my last two experiences have completely changed my opinion. About 8 months ago, I brought in my X5. Communication was poor--I had to call several times just to get updates and an estimate. Since I trusted them from prior service, I gave them the benefit of the doubt and chalked it up to a bad day. This last visit today, with my E350, however, was unacceptable. I emailed in advance detailing the issues and received a confirmation for a 10 AM appointment on Thursday, September 18. When I arrived, the front desk person (Aaron) asked me to repeat everything instead of checking the email. I explained two issues: 1. The driver seat not returning fully upright (a sensor recalibration Beamer had fixed for me two years ago). 2. The passenger side headlight was flickering and going out intermittently. I was told I'd get a call with an estimate. Hours passed with no update. I called around 3:30 PM, no answer, and their voicemail was full. Eventually, they called me back but admitted they hadn't even looked at my car yet. Approx 4:30, I called again, because they close at 5:30. This time, Aaron said they wouldn't get to it that day but promised it would be checked first thing in the morning. The next day, still no call all morning. Frustrated, I drove 40 minutes back to the shop around 1 PM to pick up my vehicle. My car was sitting exactly where I left it. After waiting while Aaron looked at the computer and asking me the same question again about my car, I was told they couldn't fix the seat issue and that I'd need to go to the dealer (even though they had repaired the exact same problem less than two years ago). Then he incorrectly stated it was my driver-side headlight that was bad, when in fact it was the passenger side--the issue I had clearly outlined multiple times. Despite their lack of communication, inaccurate assessment, and the fact that my car hadn't moved, I was charged $158.75 for a diagnostic check. Based on my experience, I don't believe they even looked at the vehicle. After three years as a loyal customer, Beamer Auto has lost my trust and my business. If you're considering them, proceed with caution--buyer beware.

Yet another great review of Beamer Auto. I recently had my M235i worked on, it needed subframe…read morebushings- a very complex procedure, even for a seasoned tech and it was something other shops either couldn't handle or just refused to do. It's an all-day job and they had to drop the entire rear end to do the work. My advisor, Kevin- was excellent with constant communications and kept me in the loop the whole time. Timelines were met, pricing was fair and they did excellent work. Well done guys!

I had a very disappointing experience. The quote we received was significantly higher than expected…read morefor the scope of work. When we decided not to move forward, the interaction became uncomfortable. During the conversation, the contractor cut my husband off mid-sentence and abruptly asked, "When are you moving your car?" The tone felt dismissive and unprofessional. Regardless of whether a customer accepts a quote, respect and courtesy should remain consistent.

Quality service with reasonable prices. I have been bringing my car here for years. I have also…read morereferred several family members and friends.

Horrible job. Manager is nasty. I would not recommend to send any cars. The only thing going is the…read morepeople are Nice. Parts guy Jacob was very nice and helpful l

Quick and accurate communication. Informed options to the customer and professional staff…read more Recommended.

No communication from mechanics and team as a whole, lying about labor pricing services for a job…read morethat takes 35 to 40min to complete, but trying to charge 4hrs labor fee. Can't never find a general manager present. "Able" is a worker that sit in the office tell customer about a services and labor hours cost. They mis-diagnose vehicles and have customer spending extra money for no reason at all. He only communications to the mechanics about pricing. Able doesn't type information from Customer into the computer alldata system. They make up there labor hours.

It's sad the way this establishment conducts business so unprofessionally with lack of…read morecommunication and accountability. They have had my car for over 3 months and everytime I call to inquire about my car I was met with sarcasm and a rude attitude as if I was annoying them. Then earlier this week they told me to come and pick up my car because it was ready and when I arrived the following afternoon my car was not ready. When i asked what was the issue especially since you told me it was ready the response was "we are doing the best we can and there is one more thing that needs to programmed." Then goes on to say give us until Friday. I pray that my car is ready Friday but I do not recommend this establishment.

It is nice to know there is an auto shop with great customer service and provides top notches…read moreservices at affordable prices. Rodney, who is the business owner, takes time to explain the issue(s) with your car. He is not out to just "sell a service". Ive referred many colleagues, family members and friends to this shop and they are now lifetime customers. So if you are tired of auto shops saying they can fix your issue and can't... give this auto shop a call! If you want affordable prices with high end results... give this auto shop a call! You can thank me later....

I would not recommend International Auto based on my experience. They had my car for six months,…read moreand every time I called for an update, I was told they "hadn't gotten around to it yet." I received very little communication and had to repeatedly call just to find out what was going on. Customer service was also disappointing. One of the employees I dealt with was consistently rude and unprofessional, which only made the experience more frustrating. If you're considering taking your vehicle there, I would encourage you to do your research first. In my case, choosing the cheaper option ended up costing me months of wasted time. As the saying goes, you often get what you pay for.

I took my Mercedes to get serviced at Elite European motors and they did nothing accept for Steal…read moremy brand new car battery that I just purchased days before taking it to them. Charged me $1360 for an unserviced car Labor. When I asked them where was my new battery they told me that they didn't have it. Two days after the supposedly fixed my car it shut off 3 times on the road. So I had it towed to Mercedes who told me that I had a completely dead battery. I'm furious! These guys took complete advantage! The owner Cedric can't even hold a decent conversation. This business needs to be closed down immediately. This business has unethical customer service. Business like Elite Motors have no honor and integrity.

All of my services were meet, brakes, tire change, oil change, and tuneup. The issue was corrected…read morequickly, priced fairly for the repair. Two day turnaround. Thanks Ced.