I'm not even sure where to begin, but I'll start with this: I've been going through something incredibly difficult. I had to rebuild fast. I researched, I asked questions, and I walked into Pohanka VW hoping for even a small win. What I got was three people who treated me with respect, patience, and genuine care. DeMarco was the first person who didn't rush me, pressure me, or dismiss me when I was nervous and overshared for 2 days prior. He listened. He slowed things down. He made space for me to breathe. LJ was calm, steady, and kind -- even when I tried to haggle (not my strength!). He never made me feel silly or out of place. He just guided me through it. And Zach in finance... he worked magic. He showed me my real credit score, walked me through every detail, and somehow got me the best VW package and LoJack. He made sure my kids and I were protected and set up for success. These three didn't just make a sale. They made a difference. To LJ, DeMarco, and Zach -- thank you. Truly. The time you spent with me before the purchase and today meant more than you realize. My kids and I are safe, stable, and back on our feet because of the way you showed up. Blessed and grateful. read more

Pohanka VW - 2026 Tiguan SEL R Black - Car Dealers Near Me - Capitol Heights, Maryland

From the time I walked into the showroom where I was warmly greeted by the receptionist, up to the purchase of my vehicle, it was the most pleasant car experience I've ever had. My sales representative Terry Jackson was amazing. She was kind and super patient with me. My last auto purchase was in November 2009, 17 years ago. I was extremely nervouMy, how things have changed, going from a paper process to electronic. It could have been overwhelming, but Terry walked me through the entire process. A big thanks to DeMarco, Director of Sales for his guidance and matching me with Terry. I emphatically encourage anyone looking to purchase a car to visit Pohanka Volkswagen in Capitol Heights, MD. read more

Demarco , the sales manager, is excellent! Very knowledgeable and service oriented. The entire process was smooth and the team was very responsive to all inquiries. read more

Pohanka is where I brought my car and I always take it there for all services needed! The is always excellent! Zack, Andrea and Angela will make sure you are taken care of along with the guys who work on your car. I love the videos that they send to allow you to see what is going on during your visits. Thank you Pohanka Volkswagen Sharon read more

The staff was very nice and I didn't feel like I was being taken advantage of. I purchased the 80,000-mile service and although they had recommendations, they informed me of which were urgent and which could wait until next time. I appreciated that. read more

I will NEVER RECOMMEND or VISIT this place ever again...the STAFF needs To learn more about customer car and service; which includes the GM, Service Manager, Service Technician and Service Associate. My experience was a very bad one at this particular car dealership and I wrote about my experiences on YELP only for the General Manager to leave a comment and NOT follow up with me on this. So once again, my FIRST and LAST time ever visiting or recommending this dealership AGAIN read more

Service was fast and efficient. I appreciate the mechanic coming out and explaining the problem how it was addressed. Zach was personable and professional. read more

The service I received at Pohanka 04/11 was outstanding. I was very satisfied and they even sent a video of my vehicle explaining the service and showing me what additional services that is needed. Keep up the good work Pohanka staff members. read more

When I had a question about the price I was paying for a failed attempted calibration & a diagnostic, Adam Feinburg (Service Manager) was being very nasty and rude on the phone. Andrea & Zac were kind. read more

Pohanka VW is great. my car was serviced fast and efficient. And, my Service Advisor, Andrea was amazing. She was very courteous, thorough, professional, and attentive. I will definitely be returning. read more

I had two bulbs replaced and the price was absolutely ridiculous, but Angela my service rep did the absolute best and got the price all the way down so I appreciate her . read more

Pohanka VW - Pohanka rug - Car Dealers Near Me - Capitol Heights, Maryland

Took my vehicle in for a routine oil change and the day before I arrived; my engine light came on. When I arrived; I was informed that I had to leave my vehicle for at least 24 hours. I received several updates on the progress of repair. Service was quick and pretty impeccable. Highly recommend. Customer Service was top tier. read more

Andrea's Customer Service Is Always Fantastic, I Always Get My Vehicle Serviced Here and It's always A Pleasant and Welcoming Experience With Her. read more

Don't deal with these cowboys.. we agreed on a deal signed the paper then he comes back and says nope extra $500 and the manager came and said the same so we walked out. Something shady about this dealership, really bad customer service not professional, knew nothing about the electric vehicle I was looking at, no eloquence, ghetto dealership - find one in a better area! read more

I walked i. For an oil change with no appointment and Andrea help me immediately. I had a coupon which she helped me process and told me it could be 90 minutes to 2 hours.i was out of there in 75 minute's with oil change and vehicle checked read more

Pohanka of Volkswagen in Cap. HGTS. has had my car for over 3 months without a date of completion in sight. I have a 4 month old baby with no car . My car needed a replacement key and after it was ordered and cane in after 1 month my ignition mysteriously needed to be replaced. I placed a phone call almost everyday to the svc dpt. No loaner car. I have spent the last 3 months borrowing rides and using Uber. Never buy a car from any Pohanka establishment. I wish I could give a negative review. DO NOT BUY A CAR FROM HERE OR USE THE SERVICE DPT. read more

I made an appointment online for 10am for my 40k service. It was busier than usual but I was greeted and my car taken back asap. Once seated, I was told what was being done for my car and what service was recommended. I wasn't pressured to get the recommended service but was given a quote which is handy for comparison's sake. Despite the business of the morning, I was out of there by noon. Definitely will go back for the comfort, convenience, location and service. Andrea is my service manager and always helpful. read more

Everything went well. Angela is great at checking you in and keeping you updated throughout the process. She called with the technician recommendations that afternoon. I was ok with getting my car up to speed. New tires, 60k mile checkup, fresh juices flowing through. Some of my fluids hadn't been changed in 10 years since I bought the car and they took care of that too. Been in the area for four years and have always had to travel further out for the VW dealership. Now I have this one less than two miles away. My car was clean and sitting pretty when I came back. I recommend this dealership. Great customer service and the facility is nice and roomy. Thanks for being nearby and thanks to Angela and the technician for the great service. I'll be back! read more

Pohanka VW - Bunny the 10 year old Beetle - Car Dealers Near Me - Capitol Heights, Maryland

If you're here for the service department, here's my experience. Zack is the type of guy who hates his life and wants to make everyone else feel the way he feels about life. So, don't go to Zack because of his Condescending attitude, overall racist demeanor, and lack of professionalism. However, Andrea is always a breath of fresh air, professional, and communicative about your car's needs. I've worked with Andrea a few times now, and I've never had a negative experience with her. Love the convenience of the loaner car and the way the technicians take close care of my vehicle. However, Zack is the worst part of this place. So steer clear of him; energy transfers. read more

The customer service is stellar. The guy that works in parts names Frank went above and beyond bi am forever grateful for them.

Great customer service!! The service department is always on point. Andrea and the team makes servicing your vehicle so relaxing.

Relatively short wait, good communication between customer, service advisor and maintenance technician. They have always done an excellent job of distinguishing between a "needed" service and a"recommended" one. read more

These folks were very efficient. personable and treated my wife and I professionally, respectfully and gave us a great price to boot! I know because I REALLY shopped. My sales person, Victoria Huges was spectacular. Knew the vehicle inside and and patiently walk the wife and thru the considerable technology in a Atlas Premium R- Line. The finance guy wasn't pushy at all and knew his job well enough to make the buying experience simple and straightforward. The manager Jerard was young and exhibited a savy demenor second to none. I Highly recommend Pohanka at Ritchie Station for a great overall buying experience. A Lucas read more

Pohanka Volkswagen is a great place to purchase your vehicle and have your service performed. Angela in Service is a professional, hardworking, employee along with all the other employees in the Service area. I recommend Pohanka Volkswagen everyone. read more

Demarco was great, got me in & out within 3 hours of the car buying process & helped me find deals/cheaper prices. Friendly and welcoming, I recommend Demarco if you need a new car! read more

on May 3rd, I bought my 2021 VW Atlas in for an oil change,tire rotation and front end alignment. Upon completion of my ordered work, I was informed by Angela that the mechanic ,that was working on my vehicle informed her that upon opening the hood , the cable broke and that it would cost 500 to replace it. I have had this vehicle since August and never had any trouble with opening the hood. I don't feel that the fault lies with me to repair it. I would like to speak with someone at Pohanka that could give me their thoughts of how to resolve this issue. read more

Andrea my service advisor is professional, courtesy, informative, hell she's the best!!!!

Not only did Zak make it possible for me to get a last minute oil change, he also kept my favorite stanley cup safe after I left it on his desk. Zak's friendly demeanor had a good affect on me and I will definitely be back. read more

when I get notifications on recalls, Pohanka lets you bring your vehicle on your schedule, the service is usually done quicker than quoted. I'm pleased with the services thus far. My Atlas cross sport is one year old. While you're waiting you will receive text messages if there is anything that you need while there. They are professional and courteous. read more

Excellent customer service. Manager Robyn Zamora and Sales Representative Terry Jackson were very helpful and helped me find the perfect vehicle. I would recommend them to help others who are interested in a vehicle. read more

Yanna was patient and helpful. She worked hard to see that the sale was a win-win transaction. Go see her if you're car shopping!

Pohanka VW is excellent! Thanks to Anthony I was able to get myself in a brand new vehicle! I appreciate all his hard work and dedication. He was able to get me in and out within 2 hours in my brand new car. He was able to get me the exact vehicle I wanted. Thanks so much Anthony! read more

My experience is alway exceptional from start to finish. As long as I'm a VW owner, I'll always support this establishment as the staff always exceed my expectations. read more

I am always hesitant to go when I don't have an appointment, but it works! I went in for an oil change a few other things were suggested. They kept me up to date of the progress, as I waited in the comfortable waiting area! read more

There for a simple adjustment, was grateful when mechanics found a nail in my tire - and fixed the tire at no charge. Super clean shop. Customer service reps super. read more

Awesome experience at the dealership. Took in my Mercedes for maintenance. It's an older model so I wasn't sure if they were gonna be able to take care of everything but the service advisor Zak was great. I took care of an oil change in transmission service and now my car is running great while I was there. I checked out some of the new Volkswagens on the showroom and was really impressed by the sales associate that helped me. I'll be in the market soon and I'm going todo business with this dealership most likely on a new Volkswagen atlas. Thank you for all the help guys. read more

My sales person was amazing but after that things dropped off. I had to go through two sets of temporary tags beca the process took so long and was inefficient. Once someone called me, rather than relying on email, things moved faster. read more

Everytime I get my car serviced it's always better than the last visi. Andrea always makes sure my car is done in a timely manner and keeping updated on the status of my car. she always makes recommendations and never pushy and being transparent on what needs to be done first and how soon I should if anything fixed. read more

Final Update Well after over a week of hearing nothing but denials the Service Director Ralph reached out to me and pledged to make things right. He was a man of his word and compensated me for the damage to my windshield. I had already gotten it fixed elsewhere at that point. I am not happy with how this was initially handled but am glad that effort was put into eventually addressing the situation even if I suspect my posting a public review might've had something to do with it. read more

Took my 2023 Jetta for its first 10k maintenance. I decided to wait for my car to be serviced. From the start to finish, I frequently updated by text and in person of everything that my car needed and how long my car will take. I feel that my experience was great. read more