My experience here was not as bad as some other reviews. I of course was harassed with messages and…read morecalls as you have to give them that information to even look at cars. Once in, Minique took care of me and found a great car in my price range and fit my criteria. Even worked with me when I had to come back the next day to finish some paper work. I give it four stars simply for other customer service. A larger man who seemed to be a manager seemed very uninterested in helping me when I returned to have the car detailed and clean. Assuming my sales woman was on lunch, he instructed me to sit. Only for me to have to approach the front desk again, 35 minutes later to ask if someone could at least tell me something. This man continued to look at me but not help. Front desk had someone else help me but that was after he finished the task he was already doing. Minique returned to see me sitting and quickly wanted to hurry and get my car in. The same manager like dude told her "he's been waiting for you" and begin to rush her. I was upset for her simply because he could've assisted me a long time ago. The gentleman who took my car to the back and tell me the car has been pulled around, but tells me it'll be 45 minutes to an hour until it is done. As I stated Minique was nothing short of amazing! She receives 5 stars from me. But teamwork from management team would have made this experience 5 stars

I was not going to leave a review but this dealership is so bad I have to. These people take…read moreadvantage of you. They start off really nice, then put you in a car you can't afford & when you text or call for help or guidance they ignore you. I wouldn't recommend this dealership to anyone

I went in looking to treat myself to a 2020 Mothers day gift and left with my dream car. Thanks to…read moreDavid Carter the most patient sales guy you could ask for. If you are looking to have an easy experience hes your guy. Tu also made things happen fast hes amazing.

I brought a car at Easterns on Reisterstown Rd and the dashboard was peeling the same night that I…read moregot the car. I told the salesman Mo, multiple times that I wanted it repaired and he said that I got you. No, he didn't have me!!! He told the supervisor that I was ok with a messed up dashboard. The general manager and accounting manager said that I can buy something to fix it. Why? The service light came on a few weeks of having the car. I went back not the dealership multiple times and nothing happened. After 30 day, I was told to file a claim with the warranty company. Why? The manager Keith was in a car accident and he said that's why nothing was done. The general manager did nothing as well. Wow!!! That's how Easterns on Reisterstown Rd handles their customers. Will NEVER go there or refer anyone to them.

Great experience. CJ and Dana took great care of me.CJ got me checked in, put me in a loaner, and…read moreeven put the back seat of the car down when I mentioned that I needed enough space for a wheel chair. He continued to update me throughout the process and although he was out on the day I came to pick up my vehicle, he had everything prepared and ready to go for me, making the process smooth and efficient. Dana was awesome as well! She did a fantastic job getting me checked out and back on the road in no time.

My wife always goes here for repairs and oil changes on her Mazda. It's a short drive across the…read moreD.C.-Maryland border. The space is clean and efficient!

The Service Department at Passport BMW is outstanding. The staff is professional, knowledgeable,…read moreand always provides excellent customer service. Service Manager Gabby goes above and beyond to ensure every customer is well taken care of. I truly appreciate the prompt, courteous, and exceptional service. Highly recommended!

WARNING TO BMW OWNERS: ALWAYS GET A SECOND OPINION…read more I brought my 2018 BMW 530i to Passport BMW after receiving an engine coolant warning and a brake fluid service notification. After their inspection, I was presented with a repair estimate exceeding north of $8,000. I was effectively led to believe that my vehicle required extensive repairs and should not be driven until the work was completed. What happened next is what concerns me most. Shortly after receiving this estimate, I was contacted by the sales department about purchasing another BMW. As a customer, it felt less like an effort to repair my vehicle and more like an effort to sell me a replacement vehicle. Fortunately, I sought a second opinion from an independent BMW specialist. The actual repairs, including replacement of the failed cooling system components, were completed for less than half of what Passport BMW quoted. The vehicle is now running properly, with no coolant issues, at a fraction of the cost I was told to expect. A difference of a few hundred dollars is understandable. A difference of several thousand dollars is not. To make matters worse, I was recently charged approximately $40 in E-ZPass tolls associated with a loaner vehicle that had already been returned to the dealership. Customers should not be responsible for charges incurred after surrendering possession of a loaner vehicle. I have owned BMWs for years and understand that dealership labor rates are higher than those of independent shops. That is not my issue. My issue is being presented with an excessive repair estimate, being made to feel that my vehicle was essentially unusable, and then receiving sales outreach shortly afterward. This experience has significantly damaged my trust in Passport BMW's service department. My advice to anyone facing a major repair recommendation from this dealership: get a second opinion before spending thousands of dollars. It may save you a substantial amount of money and help you make a more informed decision about your vehicle. Leadership at this specific dealership is unresponsive, and you'll reach a voicemail before a callback from the general manager.

Wonderful experience. Your management team was outstanding. J'Ana was especially helpful in her…read moreconcern for me and her commitment to the Pohanka family.

recently purchased a brand-new 2026 Hyundai Tucson Hybrid from Pohanka Hyundai through the Costco…read moreAuto Program, and the entire experience was excellent from start to finish. My sales representative, Carlton, truly made the difference. He was professional, energetic, knowledgeable, and never made the process feel pressured or rushed. From the test drive to walking us through the Tucson Hybrid's technology, safety features, performance, and overall capabilities, Carlton made sure we understood exactly what we were purchasing. He remained just as helpful throughout the buying, financing, and signing process, making everything smooth and straightforward. Carlton has checked in with us in the days following our purchase to make sure everything is going well and to see if we have any additional questions or need assistance with anything. If you're considering purchasing a new Hyundai, especially through the Costco Auto Program, I would highly recommend Pohanka Hyundai and Carlton. We especially my wife absolutely love our new 2026 Hyundai Tucson Hybrid.

My experience with Pohanka Honda was nothing more than extraordinary. The service was to my…read moreexpectations and in a timely manner. One extra service was when the water which is free was out at the moment and I made a little noise and the manager approached me with a cold bottle of water, and the fridge was being restocked with water. Also, if you don't have the funds to get service on your car, they have a service plan. However, I was able to pay cash for my services. All of the representatives working there have very positive attitudes and able to assist you. Also, you get a free car wash.

Service was as expected. Was informed as to how long sercice would take in order to plan…read moreaccordingly. Would highly recommend.

Customer service is at exactly a zero. Sales manager names Ed needs more training. It's to the…read morepoint I called the police because I thought I fraudulently submitted my info, SS# and all. I called 8 times just to see if this was the pla e that I gave all of my information to. I even spoke to another manager (I don't remember his name). I was attempting to co-sign for my wife. A simple call and saying no would have sufficed. Believe me, I will never beg someone to spend my money with them, I just needed to know my information wasn't in the wrong hands. I wouldn't purchase from here if it were a buy one, get one free sale. They get one star because zero isn't an option!

I had an outstanding experience yesterday at the service department at Darcars Kia of Temple Hills…read more From the moment I arrived, everything was handled with professionalism, efficiency, and genuine care. India was absolutely phenomenal to work with. She was friendly, knowledgeable, and made the entire service process smooth and stress-free. She took the time to clearly explain what my vehicle needed, kept me informed throughout the process, and made sure all my questions were answered. It's rare to find someone who combines great customer service with such attention to detail, and India truly went above and beyond. The service department itself was organized and efficient, and I could tell they genuinely value their customers. Thanks to India, I left feeling confident that my vehicle was in great hands and that I was well taken care of. If you're bringing your vehicle in for service, I highly recommend asking for India. Her professionalism and dedication to customer satisfaction make all the difference. I'll definitely be returning for future service needs!

The service department at this location took my car in for servicing at 9 am in the morning. I…read morerequested for a shuttle service to the nearest coffee shop so i can work while my car get serviced. Around 5 pm, I called the service department to get an update on my car but no one answer the phone. Then I called the receptionist who told me that the service department is closed for the day. What kind of incompetent service is this? You dropped me off with a shuttle and told me that I will get a call once the service on my car is completed and you're closed for the day? This is the most incompetent, inconsiderate service I have ever received at any dealership. I am very disappointed and I hope that the management does a better job training and staffing this Darcars location. This is absolutely unacceptable.

THE SERVICE DEPARTMENT IS NOW TOP TIER I don't write a lot…read moreof reviews and when I do it's because of poor service but my experience this past Wednesday at Darcars was totally different..... I'm so upset I didn't get the helpful young lady name that sat at the desk Wednesday morning but she was a breath of fresh air and she introduced me to James that took care of me far beyond what I imagined..... I just purchased a new Jeep from this location and I pray these two angels stay because their CUSTOMER SERVICE IS TOP TIER!!!!! Thanks JAMES I REALLY APPRECIATE YOU AND YOUR TEAM!