Sad to say but my experience has been horrible. I would definatly ask around and interview options…read moreas they have slipped in their care over the past couple years

Absolutely so grateful we brought our father here for his final days. Staff was so compassionate…read moreand knowledgeable. The grounds and view out of the room windows was breathtaking. Honor walk was low key and very special. Thank you Ann and staff for being there for us through this time.

Practitioner, Adam Litster, P.A., that I had for 5 months from 8/2025 to end of 12/2025, was…read moreuncaring & blew me off, with the rest of their staff, because I do not carry Blue Cross insurance, as we cannot afford $300 a month for both of us + $400 a month for Medicare. It's all about money, not care. After 5 months of jerking me around, 3 months WITHOUT my extensive medical records, then telling me 4 months after the fact, his expertise doesn't equate to all my issues (most are serious & life-threatening). Nice time to tell me! I'm living on borrowed time & the fear, anxiety, + mental anguish has worsened my emotional/mental state. Listen is a psychiatric counselor/practitioner? I don't believe this. He ruined my holidays with his attitude & false promises, but most of all, he stuck my 2nd leg in the grave, so to say. State/Gov't are looking into this.

***NEGATIVE STAR REVIEW*** ABSOLUTELY FUCK THIS PLACE…read more Shit communication. Shit employees that apparently can't be bothered to show up for work. *Showed up literally 1st person prior to 7am opening as a walk in for a DOT physical. Blonde says "we have an appointment at 8am." I said ok. I'll wait. She NEVER fucking told me to come check in AGAIN at 8? (I fully communicated I was going to wait, so why the fuck didn't she jist check me in then? ) She said they "no Showed me" at 8 because I didn't come check back in. This level of ineptitude is unprecedented. Literally every person I talked to says never go to this place because it's the most expensive place in town and the service is always less than 1 star. In conclusion: They need to fire all these fucking morons that work there. This was by far one of the worst customer service experiences I've ever had.

Had visited my Grandma earlier this year. I was so impressed by the Dining experience. The Kitchen…read morefood was hot and so flavorful. Was not expecting that at all. I'm glad she got to keep enjoying freshly made meals everyday.

great food, they try to do everything fresh. we have about 8 to 10 choices total a day…read more they also have good nursing staff.

Such a kind bunch of people. Recently moved my father in and it was such a heartbreaking decision…read more Brandy at Sweetbriar stayed three hours late on the day we moved him in just to make sure he got in that day. Who does that these days?! To everyone's surprise my dad seems happy and is making new friends. What a relief to feel like he's well taken care of and content!

I moved my mom to Quail Crest from California in April 2024 and it was the best decision I've made…read morein caring for my mom. The care they gave my mom was loving and kind. They took wonderful care of her from April until she passed away. From giving her meds during the day to checking on her at night, they were patient and well trained. My whole family thanks Kelly, both Katies, Star, Teegan, Hailey, Morgan, and Ed for their love for my mom. I highly recommend Quail Crest, Clover Cottage.

I did a crazy number of tours, of all the different memory care facilities in Eugene. And I have to…read moresay, Quail Crest is up near the very top. Elder Health and Living, Chateau Gardens, and Waterford Grand, are the other top places. But Quail Crest is the place I picked. One thing you want to check, is if the facility has medicare rollover. Which means once the resident runs out of money, will the facility allow the resident to remain? Quail Crest does allow this. Waterford Grand does not. Quail Crest has these individual "houses" where the residents live. And they have a shared "backyard", that all the residents from the different houses can all access. It has a BBQ, easy to walk paths, beautiful gardens, and many plants. And in this shared yard, they can interact with residents from different cottages. The facility very clean, but it doesn't feel like a hospital. They have a lot of activities, and things for the residents to do. We had a few minor bumps in the first few months, but that was during 2020, and they had a lot of staff turnover. But since then, they seem to have have gotten things sorted out. Many of the staff who was working there, were willing to give out their cel phone numbers, so you could call or text, and get updates on how things were going. It is a very expensive facility, so that would be one of the downsides. But when talking about caring for a loved-one, you want the best for them.

If I could give Lumina 10 stars I would. The care and compassion they have for their patients and…read morefamily is beyond amazing! They were truly a gift when caring for my brother. The nurses, chaplain, social worker, and CNA were a Godsend! They don't just treat and take care of the patient, they are there for the entire family! Having a company like Lumina in this community is a blessing!

My mother has cancer, Lumina folks approached me while she was still in hospital to offer…read morepalliative services. I was really looking forward to added support as I knew our journey ahead was going to be challenging. Unfortunately, not even Lumina knows what is meant by palliative care. Each time we had a need, I would contact them and they'd say, "oh we don't do that. But call us we are here to help 24/7." Problem was they could not define what it was they were there to help with. They also kept referring to my mom as being in "hospice" and we are not there yet, that's why we signed up for "Palliative" care. Honestly during the month we worked with them trying to figure out what they could do for us- the only thing I figured out was that they were supposed to keep us from using the ER for services. So at this point "palliative " care must mean, "make sure we keep that person out of the hospital/ER" aka cut costs so they get paid. Very disappointed!

My caregiver Caitlin Zemke is absolutely amazing. She has been a god send and has helped my life…read moretremendously. Words cannot describe how incredible she really is. She's caring, compassionate, understanding, thoughtful and really makes me feel special. I recommend her whole hardly for she is a precious gem. Thank you New Horizons for blessing me with such a caring soul to care for me.

Let me start by saying we were promised everything and delivery was nothing. The most unqualified…read moreindividuals were disbursed to take care of my father who has final stages Alzheimer's. We were promised training if caregivers did not have experience and that never happened. We had completely stoned individuals come in to care for my father and reported it, and nothing was done. RUN do not WALK away from this horrible company; all they care about is collecting from the VA and getting paid. The last thing on their mind was the client. We actively reported them and nothing was done. If you care about your loved one do not use this company, they do not care! This location is Bend Oregon not Eugene but I'm sure they are all the same