Wanted to have a graduation dress hemmed. They said it would take a week and it would be ready on Tuesday. I came on Wednesday and she said she forgot she then resumed to do it in about 25 minutes and it was not quality work. I was charged $30 and it was very wrinkly. I asked her for it to be steamed and she said she didn't do that? read more

Chi has ALWAYS been there for me when I need her. Her work is both skillful and impeccable. I highly recommend Chi if you are in need of large or small alterations. I have been a customer for many years and will continue to call on Chi whenever I need alterations. Bella read more

I want to give credit where credit is due. I know most people only take the time to give reviews when they have a complaint and then give the lowest possible score. My story is as follows: I called ahead and she told me to come at 12:30, I was a little early but she was right on time at 12:30. I asked to complete the alterations ASAP as I needed them the following evening. She said I could have them the next day. I picked them up mid-afternoon the next day. The alterations were fairly extensive and the work she did was beyond my expectations. The price was very fair for all the work she had to do. This lady deserves 5 Stars read more

I will never use this service again! Similar to other reviews posted, I dropped off my suit and another pair of new pants and went back and forth for two months to get them back. I went to her place of business to pick up and was never there. She finally dropped them off after I said I was going to go to our local police department to file a report. Awful experience and would hate for anyone else to go through what I went through. read more

She's very good at what she does, but I have had enough of her lies!!! This is the third time it happens, I kept coming back to her because she's a great seamstress. But is not worth the headaches dealing with all her lies. There's a pattern, she starts getting either her daughter or son sick, then the husband then her. Then is fleas with her dog, broken GPS, you name it. She's had my clothes for two months now. She's been promising to bring them by every day steady for a month, but nothing. This week I've told her I am done, I don't care how good she is. read more

I brought my bridesmaids dress here to get hemmed and was told to come back in a week. I came back after a week and was told to come back tomorrow because she hadn't started yet. I came back the next day.. same story. This went on 9 more times and I finally got the dress ON THE WAY to my friends wedding location many hours away. I had to sit in the parking lot and wait for her to finish because it had gotten to that point. I was very kind and respectful the whole time, but after this whole experience I am very unhappy. I think she could tell I was unhappy when I came today and told her firmly that I needed it now. She also said she could deliver it to me, but I would not trust that one bit. Do not go here. P.S.- She randomly closed her store a couple times as well as never picks up her phone. You can't leave a message either because 'voicemail box is full'. Probably full of customers demanding their clothes to be completed after months of waiting and false return time promises. read more

My favorite pair of jeans had a couple of small issues such as the zipper was broken, and a small part of the back pocket needed mending. She did great work, the jeans are perfect now. They weren't ready on time, but it's not a huge deal since I didn't need them immediately. Very nice lady, and good price for services. I'll be taking by a couple of dresses to be hemmed as well and will be a repeat customer. read more

Please do not go here. Seriously. Ever. She has had my clothes since April and every time I go there "it's at home", "we will bring it to you.", "come back next time, I'll have it I promise." I regret going here. She is very hard to reach and sometimes she is not available during the business hours shown or stated. Getting in contact with her is very difficult, as she usually does not pick up and her voicemail is often full. I do not recommend. I paid 70 for two items that I have yet to receive. read more

Worst business ever!!! I am a business owner and have never seen such lack of professionalism and dishonesty. She has given excuses and lies telling me my product was complete for over 2 months now. I have called, texted and gone by her space over 20 times and she's never there. She promises delivery and never shows up. read more

Very Unprofessional.Never going back. I tried reaching her multiple times, never answer. read more

Horrendous service. She's had my stuff for a month after promise date. I've texted at least 10 times. When we agree to a time, she doesn't show.....at least 4 times. As another review said, if I could give a 0 I would. I stand by my review! read more

Alterations is ALL they do. I hardly noticed this establishment in the shopping center that I frequent on occasion. Wow, I must pay more attention to all of the stores in the strip malls. The staff made a believer out of me. They stayed after closing time to wait on my arrival (traffic) and will have the alterations done in one day's time (at my request). All I have to do now is pick up the dress tomorrow and see how it looks! Update: The alterations were just as requested so I am a happy camper. I plan to frequent this alteration shop in the future. read more

DISASTER! I knew the owner of this place and was friends with her before she sold the shop. The new owner jacked up the prices, asks for payment in advance and DOES NOT provide service in a timely manner or even tell the truth. I took 2 new pairs of pants into her for a 30 inch inseam and she returned them with a 27" and 24" inseam! Also, she said she'd have them ready in a week. I went back every week for 3 WEEKS to ask for them back and they weren't ready. Finally I got fed up and asked for money back. She wouldn't even show me the pants or give them back. I had to pester her for days until she finally gave they back destroyed. I'm incredibly angry and upset about it. It's very clear to me she's charging inflated prices to compensate her customers that have been screwed. DON'T GO HERE FOR ANYTHING, PERIOD! TOTAL CON! read more

I've been coming to Chi for 2 years now. She's done 4 of my dresses, and I always leave satisfied. She works very efficiently and her prices are unbeatable. I refuse to go anywhere else for my alterations because she does such a great job. read more

Chi was able to let out 2 inches in my tuxedo pants within 2 hours. When I called her I had to hang up before she answered to address another issue. Chi called me back, earned my service, and over delivered. R Holder read more

This was the second place I tried to get an alteration for my bridesmaid dress. The first place told me they couldn't do the slit that I needed due to the material. Luckily I tried this place after and Tee did not disappoint. She took her time and really made the dress fit every curve of my body. I was very pleased and so was the bride. I will be returning for future alterations. read more

Very satisfied with quality alterations. She accommodated me into her schedule, after hours, with no complaint. Alterations were completed in 15 minuets. Very great service. read more

I will never bring any clothes to this place again. I dropped a bridesmaids dress off on 8/9. I have a copy of the receipt that says "date promised 8/23." I went to the shop on Tuesday and no one was there. I called 3 times until I finally got someone to answer. She said she wouldn't be in again until the next day. I went back the next day, she still was not there so I called again and texted, no response. I went back again the following day and same thing. This morning I went and again no one was there. There is a sign on the door that says "sorry I missed you" with a number to call. I have called this number now 20 times and texted 4. No response. I have the wedding in two weeks and at this point I am not confidant that I will have the dress. Absolutely unacceptable. read more

AWFUL. I left my daughters communion dress there for three entire weeks to be altered: to get hem and taken in. We came to pick it up and it was not ready. She lied and asked for one more week and STILL NOT READY. My daughters communion is in less than three days and the dress is not even hemmed. This is a disaster and I am completely heartbroken. SAVE THE HEARTACHE. There were two other parents with unfinished prom dresses! Disaster!!!! read more

Awful service The owner does great work but I'm sorry to say you have to almost beg for your clothes to be returned when promised. Sent someone to pick up and all of my clothes s were not returned. Called and was promised they would be delivered. No delivery and then no response to calls or text. The work is great but I suggest going somewhere else. Hope and pray I can get the rest of my clothes back. It's been months. read more

Was told my pants would be ready Friday morning March 16th. Went to pick them up at three. Of course they weren't ready and do to circumstances I couldn't come back to pick them up. I need them for tomorrow morning so the owner offered to have her husband drop them off at my house. I left my address and phone number and was gone all evening. When I returned at 8:45pm to check they were not on the front porch where I instructed them to be left! Tried calling but of course no answer! Had they told me they couldn't have had them ready by early Friday I would've taken them somewhere else! Also paid $30 for the alterations. I'm not a happy customer to say the least! Not sure I will use them again and I better get my pants back in the am!!!!!!!!! read more

Don't go here, they have major issues! Still trying to get my 3 articles back from 3 months ago and they come up with excuses all the time and outright lie to me. I will have to take legal action against them now. read more

I am a Huntersville native and although all of the reviews reflect truth. The bottom line is the lady that does the alterations can sew a ruin in stockings! Her work is immaculate. She is now running the business alone as her partner no longer works. The ONLY reason she at times doesn't have work done on time is because she is so good and she is overwhelmed working alone without organizing her appointment times and work time. She is very kind and the best with expensive garments that you want to make sure don't get butchered. If you go to her know that you will need to give her more time than a week or 2. read more

Went in with my daughter in law on a Thursday asking for alterations on two dresses. Told her was urgent because leaving for a wedding in New York. She said she was not open Sunday but would meet me at 3. Went there and waited for 1/2 hour and she did not show. Tried to call her but her voice box was full. She had my phone number and did not attempt to call me at all to say she wasn't coming. On top of that I went Monday morning and she had not even started the alterations. Will never ever go back. The lack of respect and communication are unacceptable. I think you should avoid this place like the plaque. read more

I dropped a Duvet off to be repaired over a month ago. I am still trying to get it back and now that her shop was damaged and she moved to another location in the shopping center she doesn't even seem to be opening. She has promised 3 different times to deliver to my house and has yet to drop it off. Now I just want it back and she is never there. to make matters even worse the number is disconnected. read more

The suit fits good, but the place is dirty and unorganized, it's a one woman show and she tries to do everything but it's too much to handle. That made my suit not be ready when needed and made me have to call a large number of cleaners to find one to do it in time and drive 45 min to a cleaners who could have it done in time for the wedding. Now tomorrow I have to drive all the way there to pick it up. Not happy with the service, I'll have to find a different tailor. read more

The alterations I've gotten done here have always been done quickly and for a fair price. I continue to go here and highly recommend them.

If I could give a zero star rating I would. I dropped off a blazer to get a button sewed on and jeans that needed a belt loop fixed. She told me to come back in four days. When I came back it wasn't completed. So I came back ANOTHER four days later and she STILL hadn't completed my two pieces. Do not take your items here especially if you are in hurry. I will never be returning here. Very unprofessional. read more

I would give them a zero if I could. Dropped off a jacket and 2 pairs of pants on Mar 13 and was told they would be ready on the 20th. Went back to get them on the 22nd and she tells me they are not ready - but then questions why I didn't come get them on the 20th, when they were due. Huh? It is now the 29th, and I have made phone call after phone call trying to get my clothes back. She has told me 3 separate times that she would have her husband drop them off for me at my house but he never shows. And of course, she requires payment up front. So I am out $46 AND my clothes. I am beyond livid and I will take legal action if I need to. read more

I dropped my wedding dress off to get hemmed on May 4th. She said it would be done on May 15th. I went and she said she didn't get to it yet and to come back in a week. It is now June 2nd and it is still not ready and promised to be done by tomorrow. At least, I brought my dress in with plenty of time. However, if you would like your garments back at a reasonable time or except her to follow through with promises, go elsewhere. Every time I stop by, she is telling another client to come back because she isn't done. Update- after checking in on thursday, she promised it would be done Saturday. It wasnt't. My mother in law went this morning to find out she had not started. The ONLY reason she finished the dress is because my mother in law sat and read a book and refused to leave until it was done. DO NOT GO HERE. read more

Linda does an amazing job and at an excellent price. I've never had anyone better!

Excellent workmanship and great prices. Linda does an amazing job very quickly! I recommend her to all my clients in the area.

To sum it up....Life saver. I was recommended by a friend to have my bridesmaid dress altered here. It was too small and wouldn't zip! This is the same size I usually get from David's Bridal but the shop told me some are measured differently. I needed this dress done in 3 weeks. The seamstress at DB told me it was almost impossible to fix the dress because she needed to add a layer to connect the zippers, I wouldn't have it within 3 weeks AND it would cost me around $175 to do. Happened to talk to a friend and she recommended Quality Alterations. She measured what she needed, had me get the material from David's Bridal so it would match perfectly and she made magic within 4 days. The dress fit me like a glove and she only charged me $75....$100 less than DB quoted. She literally redesigned the back so it could lace up! Magic I tell ya. Trust me, you won't be disappointed. read more

Horrible service! We have tried this place twice now and both times I was forced to come back multiple times when promised completion dates/times were missed. I am done with this place! read more

Super sweet ladies, very professional, called to let me know if you would take longer. Always quality work and quite affordable. I was able to get five pairs of pants wearable again instead of going to Goodwill for a very good price read more

She did an absolutely amazing job on a prom dress which entailed much bejeweled and blinged out straps. We were very nervous but the end result was professional, tailored and beautiful! We are regular customers. read more

I have had nothing but positive experiences here for years. Linda does a fantastic job, has always turned things around quickly and for a fair price. read more

Terrible. She promised a dress to be ready for First Communion and it wasn't. She lies to your face and then tried to tell you she will have ready. Beware of using her if you need something altered. read more

Please please beware of Quality Alterations! Extremely unprofessional messy unorganized establishment . I've been waiting over 2 weeks for my mother of the groom and bridesmaid dress to be altered. Unbelievably horrific in customer service. I was told by " Chi" the owner my dresses would be delivered to my door because they weren't finished. She is a meek sweet Asian women but don't be gullible. She is a liar . I feel I've been swindled. If I could give negative zero star, I would!! read more

I almost never leave reviews, but my experience with Quality Alterations was so poor I felt I had to warn others. My whole saga is too long to type, but the bottom line is I asked for 3 jackets to be altered and was promised I would have them back 1 week later. They were not ready, and I was told to come back the next day. They were not ready the next day so I was told they would be delivered to my house the following day. They were not. I went the following Tuesday at QA's stated opening time (9:30am) and waited til 10 but nobody ever showed up. I came back that afternoon and was told my jackets were not ready. They were promised to be delivered to my house Friday at 3pm - they were not. Finally they were delivered Saturday - 8 days after they were promised and after costing me hours of time stopping by when they weren't ready and rescheduling meetings to be home at times when deliveries were promised but never happened. Stay away!! read more