They were absolutely incredible repairing all 4 brakes on my husband's 2016 Canyon! We will go back to them for everything, automotively... Patty is wonderful to deal with, too. read more

Brought my 2021 Sentra to dealer for recall items. They did full diagnostics on car and gave me a list of needed repairs (including brakes) that totaled $2,200. I brought the list to Patty at Frank's Auto. Complete list of repairs completed for under $1, 200. Great professional work and service and I SAVED ONE THOUSAND DOLLARS! Thanks Patty!!! read more

Went in on a Monday morning looking to get my SUV looked at for a clicking sound that I didn't have time to try and diagnose/fix. Luckily I was able to drop it off and pick it up fixed on the same day. Usually they're very busy so I lucked out. Extremely efficient service at a reasonable price. I will be using them again. read more

I called a local Subaru dealership to ask about the next major services I would need for my car given the mileage. They gave me a list and a quote but it seemed very high. After looking through a number of reviews of local shops, I settled on Frank's. Patty quoted me for the same services and it was much more affordable. We had just moved and I couldn't find my car registration so she let me text her a screenshot of the info from the RMV website. I appreciated her willingness to work with me! I dropped off the car and everything went well with the service. Not long after, I received a handwritten card thanking me for my business and welcoming me to the area. What a lovely gesture! Last week, I noticed my car was making a random noise so I called Patty. Although they were pretty busy, she said she could squeeze me in on Monday. I dropped off the car and had it back within a few hours. I am extremely impressed with the service I've received and love that I have a local mechanic to bring my car to when I need an oil change or a repair. read more

Had seen good reviews and made an appointment recently to get windshield wipers replaced, oil change, and a look at the brakes. Service was prompt and efficient. Patty is also a wonderful person and took the time to explain what was noticed regarding the brakes and that no service was needed at the time. Thank you to Patty and her staff ! In addition, something else came up and I ended up calling Frank's Auto more than once (on what was a busy day and week) to ask what I should do and to make an appointment to come in. Patty was very kind and patient and took the time to address my questions and concerns. As long as I'm in the area, she and Frank's Auto will be my go to. read more

Absolutely wonderful experience at Frank's. I had an issue with my tie rod, they got me in within a week and fixed up my car in just a few hours for a very reasonable price. Will absolutely be coming back for anything else that goes wrong with my car! read more

Frank's Auto Service has our business now. We have 2 old Subaru's a 2012 Forester and a 2009 Impreza. Patty and her team keep them running. Prices are so much better than the dealer. We have saved time and money. Thanks Patty read more

Goes out of her way to help. I showed up unannounced at the garage on a busy cold rainy day with unexpected warning lights flashing on my car screen. Her staff quickly checked out my car, and determined that the alternator needed replacement. So, she graciously fit me in to take care of this. I am grateful for her prompt repair. (This saved me from ending up on the road with a dead battery). Thank you to Patty and her Staff. read more

On 1/18/21, I picked up my old Honda Fit from Patty and the crew over at Frank's Auto, I couldn't have been any happier knowing that they took care of me and did everything right for me. The radiator, Ignition coils, spark plugs, and oil change were originally priced at $900, the total was over $180 cheaper and better. I'll always go back to them, especially when my Mazda CX-5 needs an oil change too read more

The owner was really helpful. She addressed some issues but I didn't return to get more work done.

the owner patty, is a great lady she's got great mechanics working for her. I have brought my car their many many times and have never had a problem with them, she always tries to get me the best deal on my repair i would tell anyone to bring their car their for repair read more

Have used Frank's for years and must say they are as good as all the 5 star reviews they have. My 16 year old truck keeps on going I believe in part do to their care. Now if Patty would just get a chair for a wide man to sit in while he gets his oil change. read more

I saw what looked to be transmission fluid all on my garage floor (I'm color blind) after my daughter took her car to work. I went to my daughter's place of employment and checked the oil and transmission fluid levels and both seemed okay. There was however fluid still leaking from the car. I took a chance and drove it to Frank's Auto Service. Luckily I made it there with no problems. My daughter's boyfriend was kind enough to follow me there too. The owner Patty came out and took a look at it and said she would call me later that afternoon with an update. She called me as promised and told me the oil filter was hanging on by a thread. She said they tightened it up and added a quart of oil and it was all set to go. The bill was for twelve dollars and change. It is good to know that there are honest people out there. We took a chance with them once before because of a strange sound the brakes were making and they fixed it without breaking the bank. I would highly recommend them. They are honest good people who do great work. By the way my daughter took her car a week before to Jiffy Lube on Main St. in E. Longmeadow just so you know. Frank's will do all my oil changes going forward. read more

Great company , I'm from out of town and they were great and did not gouge or try to take advantage unlike the Mobil by the college who are a rip off read more

Great group of people! Super friendly, down-to-earth, honest and helpful. Rare to find harder working people who just want to do a good job honestly. read more

I am very happy to have Frank's as a local repair shop. I do most of my own repairs when I can but I don't always have the time, motivation, or skill. Whenever I bring my vehicle to them I know they will repair it correctly and Patty is always sure to call me before they do anything so there are never any surprises. Another testament to their honesty and integrity is how they treat my mother. She feels very comfortable with them working on her car. They always make sure she understands whats going on and are prompt with communication. When her 89 Camry became too rusty to drive she finally let it go when Patty insisted she move on for safety sake. I would urge anyone to take their car to Frank's. I feel the prices are fair, but beyond that it's important to be able to trust your mechanic. read more

So glad I took my car to Frank's! Quick service and unbelieveable customer service! Quick diagnosis No noises coming from my car now. Very reasonable. Patty was wonderful. That's where I will be going from now on! Highly recommend! read more

Ok, I was a little skeptical, cause when I first went in there the owner was semi short and New England brief with me (but me coming from the Midwest, everyone in NE is rudish). I took my rig there and they had both problems fixed (under what she initially quoted me). I got TWO opinions & quotes from two other places.... First of all-the other places didn't even have either of the problems right. (I knew what was wrong with the car). Whomever she has wrenching they know what's up!.. this place is solid. I'll definitely be going back! read more

I'm not sure about the other people rating this business highly, but I had a completely different experience. Being new to the area and having an affinity for supporting small, local businesses I found Frank's here on Yelp. I called today to inquire about the price for an oil change. I must note that I called around to a couple of other places as well beforehand. A woman answered the phone and informed me of the price, $33.50 I believe. When I informed her that there were other establishments offering a lower price she immediately, and rudely!, cut me off and exclaimed, "Well, go to them then!" I was taken aback to say the least. I informed her if she didn't want my business that was fine, I was just trying to give the "little guy" some support these days with all the big businesses taking over everywhere. I would not recommend this place to anyone. I have a feeling that the people who left positive reviews must be employees or friends of the owner or something. How can a small business, or any business for that matter, succeed when they treat potential customers that way?! Arrogantly shouting at them to go somewhere else!! I was looking for a local business to establish a relationship with that I can trust and bring my car to and feel safe that the job will be done well and I won't get ripped off. Not too much to ask for I believe. Either way I'm not going to be finding that at Frank's Auto Service that's for sure. Be very wary and cautious about bringing your car there, doesn't seem like they value customers at all! read more