Bob is a stand out guy who has nothing but passion for the service he provides for his customers.
My car is old with high miles and typically when something goes wrong with it I bring it to Harvey Auto which is walking distance from me. The car got to the point from rust where Jim didn't feel comfortable putting it on a lift. Long story short my car came here because the gas tank needed to be replaced before other services could be done by Jake Luzi (like I said, car is old with many problems).
It took Bob little to no time to provide his service and get the car to Jake and back on the road to me.
There was a hiccup though. When the gas tank was replaced the float that reads how much gas is in the tank was not set correctly and yes you guessed it I ran out of gas. Only problem was I did not know that was the problem seeing how my gauge read that I had 3/4 full. Car was towed to Harvey Auto and took Jim pulling out the pump to tell me that the tank was not set correctly and I had no gas.
After finding this out and my car was put back together I came and talked to Bob about what happened and he was very apologetic about what happened, which you could clearly see in his facial expressions he was disappointed. During our conversation he mentioned that I should have brought it to him first and would have honored his services, certainly had I known that the gas tank was the issue I would have had it towed here. But, we made up and went on with our day.
Overall despite what had happened I am still pleased with his quick service and his gratitude for the work he had provided on short notice. read more