I took my truck to this shop with an electrical problem air did not work. The claim this guy made when I got it back. The air conditioner was running, but it was not cooling. His claim was that there was something else wrong and was gonna be expensive to fix it. The electrical problem was fixed, but when I took it to another shop, they checked it with gauges and it had double the amount of refrigerant that it was supposed to have. Removed the extra refrigerant the air began to work perfectly. The shop owner called me stupid and refuses to make this right. He charged me for a pressure switch and in another line charge me for a pressure switch plus a connector two separate charges the same switch and refuses to listen to reason. He's left me with no choice but to forward the documentation from his shop and the other shop to the attorney general I will give an update on how that works out read more

Do not take your car there for an inspection! They will not pick your car to death. Took mine elsewhere and there were no issues. Women, beware! read more

Ben was a godsend!!! My college aged daughter was 3 hours away from us, out in the middle of nowhere, just starting her final semester -doing her clinicals- in a rural school. In the cold and snow her car wouldn't start. Our roadside assistance took her to the nearest place but when I got the estimate for JUST a new starter I about fell over from sticker shock! She needed at LEAST a new starter, plus a battery, plus her brake lights weren't working all of a sudden. They were doing what a lot of small town places do, and were raping us on labor and whatever else they could. It had become a hostage situation at that point. Troy was the nearest, largest, town and I frantically jumped on the internet, checking reviews, and found Quality Auto and saw all the reviews about "honesty" and "fairness" and "work ethic". I called and Ben answered. He wasn't keen on spending a lot of time researching an estimate but, when I told him the situation, he took valuable time out of his day and ended up quoting me significantly less than the other place. I called our roadside assistance and, luckily, got a free tow to his place. I paid the other place the $96 bucks for their diagnosis. In the end she got her starter, a new battery and an oil change for about the same price the other place was quoting me for JUST the starter. The brake light thing worked itself out and I commend Ben on not taking advantage of me on that issue as well. It's hard when you're not able to be there to oversee things and your kid is stranded. I just had to TRUST A STRANGER on the phone. I feel that he WAS honest at every turn and VERY fair! He received her car around noon and had my daughter back on the road by the end of the next day (somehow!!). I know he's a small business and probably very busy, but he managed to resolve our problems honestly, fairly and in a speedy manner (at some expense to himself, I'm sure). He's a "good guy" and I get the sense that he lives by "good guy" ethics. Here in Lees Summit, we have a wonderful mechanic like that too- that we TRUST and is FAIR. But if I lived anywhere near Troy....Ben and Quality Auto would be my choice! Thank you so much Ben. You get "angel points" for this. So thankful we found you! read more