I've had to use a stand alone location to return a present and to send computer equipment back to…read morework. Each time it has been a very easy process. The first time I stopped in thinking I could pick up a box or envelope to package the return myself and drop it off in a bin but that's not how it went down. I asked the person at the counter if I needed specific packaging and she said no. If I had my own envelopes or box they would return it. Then we chatted about what might be appropriate sized packaging for a pair of men's jeans. She volunteered the information that printed labels could be sent to them and they would print it off and add it to the package. The second visit was to drop off the return. I had everything together and brought it in. I was asked if I wanted a receipt they accepted it in case there was an issue with the return. Sounded good to me! They scanned the package and handed me a slip. Fortunately the return was delivered and quickly processed by the seller so no need for the confirmation. I had a "tech refresh" at work last month and needed to send back my old laptop. Third visit in three months. Work said to use the box the new laptop arrived in to send back the old one. No problem! I packed everything up. Did I have a return slip or QR code? Um no, but I had the account number. Not a problem! She printed off a label for me after confirming the address, which coincidentally matched the account number address, and slapped it onto the box. The space itself also has a retail store for paper goods but I was all set on those items.

Handy. Needed to fax something, so I swung by. They were a little busy, and seemed a bit annoyed by…read morecustomers. But eventually one guy helped me, and was friendly and patient. Faxes are expensive- send online if possible. But, I was paying for convenience, and it was simple and quick. One stop shop for printing, packages, etc., so I'm sure I will be back someday.

I own a small business and spend a lot of time shipping our products. I choose UPS to ship because…read morethe service I get is 10/10. Bryon is my go-to person for any questions and tips. He took the time to show me how box up a package the right way and gave me advice on materials etc. He's seriously the best. Im at this location almost every day and have had nothing but stellar service. It feels like they are part of my team. -Ellie Roo Yoga Co. Founder

I had an appointment scheduled for notary services and received both a confirmation and a reminder…read morethe morning of the appointment. When I arrived, the clerk told me the notary had been out sick for a few days. I was not notified of this, despite receiving a reminder to show up that same morning. I had rearranged my schedule for this appointment and then had to scramble to find another notary because the document was time-sensitive. This was very frustrating and unprofessional. I understand that emergencies happen, but continuing to send appointment reminders when the notary was unavailable wasted my time and created unnecessary stress for a time-sensitive matter.

If you haven't used this UPS store in the past year, the poor reviews come from 2014 or earlier…read more The business has been running very smoothly under the previous ownership of Javier Ramos for several years and in the past month by the new owner. I have a mailbox which I can access 24-7 and have used scanning and document shredding in the past. All services are cost effective and less than scanning at the regular office supply stores. On February 26, 2025, the staff assisted me with my first international shipping project. It went so smoothly and I received an explanation of every detail as my 5 boxes of 250# journals were being prepared to be sent to Dublin Ireland. I recommend to everyone the friendly and efficient staff, great location/parking, and reasonable cost. Sharon F.

Had to return a cable box, and apparently they do it for free by special arrangement with Spectrum…read more Super friendly service, efficient, helpful. A small store, as most of them are, with some packing supplies and the usual services. Plenty of parking in the massive mall.

As someone inexperienced at selling on eBay, especially a large, expensive item like an industrial…read more25 quart lab sterilizer, I decided I should seek professional packing help so I didn't inadvertently do a poor job and end up with a damaged shipment. The person working was absolutely lovely and a little busy so I left my package and returned later for pickup. Everything looked fine on the surface to me. Well, the shipment arrived damaged. The metal base was broken into pieces and the sterilizer was so damaged it leaks, so it is useless. I have been trying to contact them for a week now and they will not return phone calls or Facebook messages. I assume they have a process for reimbursing a client for goods damaged as a result of poor packaging, but I cannot get in touch with anyone to confirm or use it. At this point, I'm out approximately $500 for broken equipment, $50 for shipping, and the $18 I paid for subpar, UNprofessional packaging that caused these losses. And created a sad/bad ending to what had been a terrific eBay interaction. I will continue to try to contact Quality Box & Pack and update this review according to their response. But so far, I would advise you to go to the UPS store down in Olentangy Plaza. Javier was excellent to work with--very patient, diligent, and meticulous in helping pack and ship boxes. I will continue to go there and recommend them until my issue is satisfactorily resolved.

placed an order online for a truck, doly, boxes and tape. days in advance. worker was already late…read moreto work so there was a line of people waiting and this girl had no clue what she was doing because she "only works saturdays". a 5 min process turned into a 35 min process due to her not knowing where any supplies were in the store or reading our order number to match the product numbers. we only bought supplies here to save time by lessening the trips to purchase items. save yourself some time and go to walmart to buy the supplies. will not be using this business again.

This store has excellent employees. They are always cheerful and helpful. The store is clean and…read morewell organized. The equipment is always in good working order. Pleasant speedy experience.

No major hurdles to deal with at this location. Nice people, efficient, knowledgeable, and ready to…read morehelp!

Extremely incompetent people working here. The service here was so bad and the people working here…read morehad nothing but attitude and incompetency. The simple task that should have taken 3 minutes ended up costing me 15 mins of my time. I would advice to go elsewhere or expect to deal with highschool dropouts that hate their life and work in an understaffed FedEx.

I love Fedex Office's latest option to print from Google Chrome. You just choose the printer as…read moreFedex Office, and then you get a code that's good for 24 hours. You drop by any store location, enter your code, and you're on your way. It's all self-service and easy peasy. Well, it's normally easy - until tonight. I walked into the store and headed straight for the kiosk. It kept giving me an error message and told me to see a team member. When I approached the lady working, she seemed completely disinterested in helping me. When I explained the situation, she continued to ask me unnecessary questions - I actually don't think she understood how the printing worked. But instead of saying that, she honestly just acted like a B. At one point - I shit you not - she told me (almost yelling at me) to stay behind the counter. What did she thinkin was going to do? Way to treat me like a terrorist, lady. But then all of a sudden, her tone changed. It was around the same time when she discovered my account was in Yelp's name. Maybe it was a coincidence, but the same lady who was awful a few minutes later - suddenly became sweet as pie. So I don't know... this whole experience was strange. But in the end, though, I got what I needed.

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

Needed to drop off a package so found the closest UPS Store while I was out running errands…read more Understaffed but a convenient location off Sawmill Road. Service was friendly and when it was my turned I handed my boxed item, pre-paid return label was scanned, and receipt was printed. Would recommend and was a nice store/location inside and out.