Imagine all of the services of the post office, but with no long lines and good customer service…read more It does exist and can be found in a shopping center in Upper Arlington. They have shipping and mailing services for USPS, Fed Ex and UPS all in one place, which is really convenient. They also offer printing services, but I have never used those. I believe it is under new ownership, and they really brought the business back to life. They are closed on Sundays.

Needed to return something from ATT and they are not a UPS store so I said this happens to me all…read morethe time and asked where the nearest store was and he said would not tell me because it is competition. Found the nearest one on 5th avenue and they saw I had ATT box and started the transaction. Super friendly, not jerks like the Kingsdale store. I will never go in that store again.

I've had to use a stand alone location to return a present and to send computer equipment back to…read morework. Each time it has been a very easy process. The first time I stopped in thinking I could pick up a box or envelope to package the return myself and drop it off in a bin but that's not how it went down. I asked the person at the counter if I needed specific packaging and she said no. If I had my own envelopes or box they would return it. Then we chatted about what might be appropriate sized packaging for a pair of men's jeans. She volunteered the information that printed labels could be sent to them and they would print it off and add it to the package. The second visit was to drop off the return. I had everything together and brought it in. I was asked if I wanted a receipt they accepted it in case there was an issue with the return. Sounded good to me! They scanned the package and handed me a slip. Fortunately the return was delivered and quickly processed by the seller so no need for the confirmation. I had a "tech refresh" at work last month and needed to send back my old laptop. Third visit in three months. Work said to use the box the new laptop arrived in to send back the old one. No problem! I packed everything up. Did I have a return slip or QR code? Um no, but I had the account number. Not a problem! She printed off a label for me after confirming the address, which coincidentally matched the account number address, and slapped it onto the box. The space itself also has a retail store for paper goods but I was all set on those items.

Handy. Needed to fax something, so I swung by. They were a little busy, and seemed a bit annoyed by…read morecustomers. But eventually one guy helped me, and was friendly and patient. Faxes are expensive- send online if possible. But, I was paying for convenience, and it was simple and quick. One stop shop for printing, packages, etc., so I'm sure I will be back someday.

I had an appointment scheduled for notary services and received both a confirmation and a reminder…read morethe morning of the appointment. When I arrived, the clerk told me the notary had been out sick for a few days. I was not notified of this, despite receiving a reminder to show up that same morning. I had rearranged my schedule for this appointment and then had to scramble to find another notary because the document was time-sensitive. This was very frustrating and unprofessional. I understand that emergencies happen, but continuing to send appointment reminders when the notary was unavailable wasted my time and created unnecessary stress for a time-sensitive matter.

I think this store may be under new ownership. The last few times I have been in, they really have…read moretheir act together. I have never had to wait in a long line and they are very efficient. I have just used the shipping and Amazon returns services, but they also offer PO boxes, mailing supplies, and printing services.

If you haven't used this UPS store in the past year, the poor reviews come from 2014 or earlier…read more The business has been running very smoothly under the previous ownership of Javier Ramos for several years and in the past month by the new owner. I have a mailbox which I can access 24-7 and have used scanning and document shredding in the past. All services are cost effective and less than scanning at the regular office supply stores. On February 26, 2025, the staff assisted me with my first international shipping project. It went so smoothly and I received an explanation of every detail as my 5 boxes of 250# journals were being prepared to be sent to Dublin Ireland. I recommend to everyone the friendly and efficient staff, great location/parking, and reasonable cost. Sharon F.

Had to return a cable box, and apparently they do it for free by special arrangement with Spectrum…read more Super friendly service, efficient, helpful. A small store, as most of them are, with some packing supplies and the usual services. Plenty of parking in the massive mall.

This store has excellent employees. They are always cheerful and helpful. The store is clean and…read morewell organized. The equipment is always in good working order. Pleasant speedy experience.

No major hurdles to deal with at this location. Nice people, efficient, knowledgeable, and ready to…read morehelp!

Extremely incompetent people working here. The service here was so bad and the people working here…read morehad nothing but attitude and incompetency. The simple task that should have taken 3 minutes ended up costing me 15 mins of my time. I would advice to go elsewhere or expect to deal with highschool dropouts that hate their life and work in an understaffed FedEx.

I love Fedex Office's latest option to print from Google Chrome. You just choose the printer as…read moreFedex Office, and then you get a code that's good for 24 hours. You drop by any store location, enter your code, and you're on your way. It's all self-service and easy peasy. Well, it's normally easy - until tonight. I walked into the store and headed straight for the kiosk. It kept giving me an error message and told me to see a team member. When I approached the lady working, she seemed completely disinterested in helping me. When I explained the situation, she continued to ask me unnecessary questions - I actually don't think she understood how the printing worked. But instead of saying that, she honestly just acted like a B. At one point - I shit you not - she told me (almost yelling at me) to stay behind the counter. What did she thinkin was going to do? Way to treat me like a terrorist, lady. But then all of a sudden, her tone changed. It was around the same time when she discovered my account was in Yelp's name. Maybe it was a coincidence, but the same lady who was awful a few minutes later - suddenly became sweet as pie. So I don't know... this whole experience was strange. But in the end, though, I got what I needed.

While visiting Columbus, I needed to ship an art print back home to California. This shop came…read morehighly recommended. I experienced fast, courteous service. The staff were very friendly and treated my package with care and attention to detail. I would definitely ship here again.

I brought in a box with a prepaid USPS label on it. The woman working there was talking on her cell…read morephone to a relative. She did not end the call. She proceeded to send the package via FedEx. I did not notice her mistake until FedEx returned the box to me 2 days later. That was a sloppy mistake and unprofessional that she did not end her call before waiting on me. This store changed hands about a year ago and has steadily gone down hill. Their OPEN sign is broken. The woman does not seemed concerned. She is busy talking on the phone to family.

The employees (perhaps owners) are always so nice when I drop off my packages. They greet me with a…read moresmile and work through customers in a tinely manner.

If I could give ZERO stars I would!…read more I am incredibly disappointed with UPS Store #2514. After my grandmother passed away, I was given a set of her antique pewter measures dating back to the mid-1800s. They were one of the very few family heirlooms I received, and because of their history, they are absolutely irreplaceable to me. My mother took them to UPS Store #2514 to ship to me. She told me the store was not busy, and James assured her he would carefully pack them in a 10×10×10 box and place a Fragile sticker on the package. The shipment was sent on July 27 along with a second package that I had packed myself. When both packages arrived on July 30, I immediately knew something was wrong. Instead of receiving the box my mother described, I received a large reused box with an Amazon shipping label and a "Cold-Shot" product label. Inside was a CST2 General Cold-Shot Pipe Freeze Kit--a product I have never seen before and certainly did not ship. There is no question that the shipping labels were switched. The tracking number on the receipt my mother received from UPS Store #2514 matches the shipping label on the box containing the pipe freeze kit. In other words, the tracking number that should have delivered my grandmother's heirlooms instead delivered someone else's Amazon return. My mother returned to the store the today and was told the manager would need to get involved because my package had gone somewhere else. Unfortunately, no one could tell us where. We were instructed to file a claim, but because we didn't know the monetary value of these mid-1800s heirlooms, the declared value was far below what they were actually worth. Even if UPS reimburses us, no amount of money can replace something that has been in my family for generations. If my package was sent to an Amazon returns facility, it will likely be discarded, recycled, or donated, and I will never see these items again. I am beyond devastated and beyond angry. A mistake like this has potentially cost me one of the only tangible connections I have left to my grandmother. To make matters worse, I am now in possession of someone else's Cold-Shot Pipe Freeze Kit, valued at approximately $573. I contacted Amazon in hopes of locating my grandmother's package or helping ensure the person who returned this item receives their refund, but they were unable to assist. Mistakes happen, but this was an entirely preventable error. If I made a mistake of this magnitude in my own profession, I would likely lose my job. I expect much greater care when entrusting UPS Store #2514 (or any UPS store for that matter) with an irreplaceable family heirloom. I sincerely hope UPS Store #2514 is able to locate my package and reunite me with these priceless pieces of my family's history. If they cannot, I expect them to take full responsibility for this egregious error and find a meaningful way to make this egregious error right, even though I know nothing can truly replace what has been lost. As of 08/13/2026, my grandmother's heirlooms are still missing.

Super friendly I was returning an ATT equipment and had started the transaction even before I…read morewalked in. Will go there for everything going forward.

0 Star -- Absolutely Horrible Customer Service I honestly…read moredon't understand how this location is still operating with the way customers are treated. After dealing with this store multiple times, I can say that my experiences have been consistently awful. Every time I've gone in to simply drop off packages, I've been met with an attitude that is completely unacceptable for a customer-service business. The owner/rep has always been extremely rude, rolls eyes, argues, and acts like I'm inconveniencing them simply by walking through the door. On one occasion, I was actually told not to come back simply just dropping off packages that were already paid for. Let that sink in: you walk into a shipping store to drop off packages, and instead of being treated like a customer, you're treated like a problem. And after looking through the other 1-star reviews, I can see that my experience is far from unique. The complaints about rude, dismissive, and confrontational behavior are remarkably consistent. At some point, when this many customers are describing the same type of experience, you have to wonder whether the problem is the customers or the management. I've used UPS Stores all over Columbus and have never experienced this level of hostility over something as simple as dropping off a package.