**6/17/19 UPDATE AFTER OWNER Review** The owner states the kick plate was installed properly, but when Steve explained how it would be installed I paid the extra $912 for it to be installed how he explained, pickets in front. My previous fence did not have 3-4 inch gaps (see pic) underneath,but now I need "landscaping" or layman terms "dirt". The owner agreed to put dirt down and refund the $912 if I took my review down. The owner has agreed to come walk the project after I told Steve to relay to the owner that I spoke with Air Force Legal and will be taking this issue to small claims court. All the facts laid out. If I wanted free things I would simply take my review down. I do not want other people to be lied to and I will not be bribed into removing an honest review. I would rather be out the money. I called the office and left a message for Steve Monday that I would like to go with the company and have him call me. Wednesday I had not heard back, so I called the office again. Later I get a three-way call with someone from the office and Steve. Once the office hung up Steve passed the blame back to them and said he never got the message. He comes out to give me paperwork, but forgets some of it and tells me he will email it or drop it off over the weekend. Tuesday I haven't heard back yet from Steve so I call the office. Steve then calls me and says he sent the email Sunday and must have had the wrong email address. Should be an easy fix, just forward the previous email, nope takes an hour. (this is speculation, but I don't think he ever sent the first email and that is why it took so long to send me the documents). I signed the documents (that say work commencement 30 days after contract date). I texted Steve to ask about the date they could do the install he says, probably more second week of June now. Ok, no big deal. Then to my surprise I get a bill for the fence that has not been installed yet and a call from someone at QBE stating a team will be dropping material off on 1 July and doing the work after that. Funny, because Steve said May, then 2nd week of June. I called the office and explained July will not work because 1. I was told 2nd week of June and 2. I am in the Air Force Reserves and have military duty and will be gone all of July. Steve calls and gives excuses for the shift in the date "the owner gives me the best install teams, etc". I get a call from the company the loan is from asking if the product was to my satisfaction. I explained that the work had not been completed and I was told that the date shifted a few weeks. They opened an investigation and a few days later I heard from QBE that the date was now 6 June. The install team comes out and start work. Imagine my surprise when I notice huge gaps under the fence once they install the "kick plate" which is just pieces of wood across the bottom that cost an extra $900. I tell Mike (owner of the install company) that I expressly told Steve, multiple times, that my biggest concern was having the fence as close to the ground as possible. He told me that I would have been better without the kick plate, because they could have got the pickets right off the ground. Hmmmmm seems like Steve sold me a kick plate to get more money even though I clearly expressed my expectations for the fence. Mike said him and his team could deliver and spread dirt for the gaps underneath. So now, not only did I spend an extra $900 on something that did the OPPOSITE of the one request I had for the fence but I'm spending extra money for dirt. I called QBE this morning at 8:00 (10 June 2019) and asked to speak to a manager. I was told none were available and informed the employee on the phone that the Mike's install team did a great job for the work they were contracted to do but I was unhappy because Steve Jacobs sold me on something that did exactly the opposite of what I clearly expressed to him. She said someone would call me. It is 11:21 and I have not heard from QBE. I did receive a call from Mike because QBE found time to call him, tell him I was unhappy and return to my place and fix it. The company has been horrible. Today was not the first time I asked to speak to a manager and still have not heard from a manager. The only reason they completed the work earlier then the pushed out, July date was because GreenSky opened an investigation and contacted them on my behalf. I would highly recommend Mike and his install team but not Steve Jacobs or Quality Built Exteriors. **June 12, 5:00PM update** Steve came out and looked at the fence on 10 June at 5:30 PM, blamed Mike's team for not installing the kick plate properly. He said he understands why I am upset and he would be upset too. He will talk to the owner and get in touch. Steve calls and says that after speaking to the owner they are willing to credit the $900 for the kick plate IF I TAKE MY REVIEW DOWN(I'm wondering if they discounted/refunded other unhappy customers to get rid of poor reviews) read more

Do not trust this company. **6/17/19 UPDATE AFTER OWNER Review** The owner states the kick plate was installed properly, but when Steve explained how it would be installed I paid the extra $912 for it to be installed how he explained. My previous fence did not have 3-4 inch gaps underneath,but now I need "landscaping" or layman terms "dirt". The owner agreed to put dirt down and refund the $912 if I took my review down. The owner has agreed to come walk the project after I told Steve to relay to the owner that I spoke with Air Force Legal and will be taking this issue to small claims court. All the facts laid out. If I wanted free things I would simply take my review down. I do not want other people to be lied to and I will not be bribed into removing an honest review. I would rather be out the money. I called the office and left a message for Steve Monday that I would like to go with the company and have him call me. Wednesday I had not heard back, so I called the office again. Later I get a three-way call with someone from the office and Steve. Once the office hung up Steve passed the blame back to them and said he never got the message. He comes out to give me paperwork, but forgets some of it and tells me he will email it or drop it off over the weekend. Tuesday I haven't heard back yet from Steve so I call the office. Steve then calls me and says he sent the email Sunday and must have had the wrong email address. Should be an easy fix, just forward the previous email, nope takes an hour. (this is speculation, but I don't think he ever sent the first email and that is why it took so long to send me the documents). I signed the documents (that say work commencement 30 days after contract date). I texted Steve to ask about the date they could do the install he says, probably more second week of June now. Ok, no big deal. Then to my surprise I get a bill for the fence that has not been installed yet and a call from someone at QBE stating a team will be dropping material off on 1 July and doing the work after that. Funny, because Steve said May, then 2nd week of June. I called the office and explained July will not work because 1. I was told 2nd week of June and 2. I am in the Air Force Reserves and have military duty and will be gone all of July. Steve calls and gives excuses for the shift in the date "the owner gives me the best install teams, etc". I get a call from the company the loan is from asking if the product was to my satisfaction. I explained that the work had not been completed and I was told that the date shifted a few weeks. They opened an investigation and a few days later I heard from QBE that the date was now 6 June. The install team comes out and start work. Imagine my surprise when I notice huge gaps under the fence once they install the "kick plate" which is just pieces of wood across the bottom that cost an extra $900. I tell Mike (owner of the install company) that I expressly told Steve, multiple times, that my biggest concern was having the fence as close to the ground as possible. He told me that I would have been better without the kick plate, because they could have got the pickets right off the ground. Hmmmmm seems like Steve sold me a kick plate to get more money even though I clearly expressed my expectations for the fence. Mike said him and his team could deliver and spread dirt for the gaps underneath. So now, not only did I spend an extra $900 on something that did the OPPOSITE of the one request I had for the fence but I'm spending extra money for dirt. I called QBE this morning at 8:00 (10 June 2019) and asked to speak to a manager. I was told none were available and informed the employee on the phone that the Mike's install team did a great job for the work they were contracted to do but I was unhappy because Steve Jacobs sold me on something that did exactly the opposite of what I clearly expressed to him. She said someone would call me. It is 11:21 and I have not heard from QBE. I did receive a call from Mike because QBE found time to call him, tell him I was unhappy and return to my place and fix it. The company has been horrible. Today was not the first time I asked to speak to a manager and still have not heard from a manager. The only reason they completed the work earlier then the pushed out, July date was because GreenSky opened an investigation and contacted them on my behalf. I would highly recommend Mike and his install team but not Steve Jacobs or Quality Built Exteriors. **June 12, 5:00PM update** Steve came out and looked at the fence on 10 June at 5:30 PM, blamed Mike's team for not installing the kick plate properly. He said he understands why I am upset and he would be upset too. He will talk to the owner and get in touch. Steve calls and says that after speaking to the owner they are willing to credit the $900 for the kick plate IF I TAKE MY REVIEW DOWN(I'm wondering if they discounted/refunded other unhappy customers to get rid of poor reviews) read more

24JUN19 (12:36PM) The owner (Mike) came out and we worked out an agreeable solution. I appreciate that he came out to resolve the issues. I would not do business with QBE again, but Mike has agreed to resolve the issues I had and I agreed to UPDATE my review, not remove it. 21JUN2019 (9:39AM)Original Post is no longer visible, no worries I can keep reposting **10JUN2019** Steve Jacobs did an estimate, I expressed to him I wanted the fence to go as close to the ground as possible. I foster dogs and literally had 10 puppies in the room when I told him my concern. He said a "kick plate" would be best because it could be installed right off the ground and the pickets are installed in front of it. Other companies did not mention "kick plates". I was fine spending an extra $912 for something that would allow the fence to have the least amount of space under it. *I called the office and left a message for Steve Monday that I would like to go with the company and have him call me. Wednesday I had not heard back, I called the office again. I get a 3-way call with someone from the office and Steve. Once the office hangs up Steve passed the blame back to them and said he never got the message. He comes out to give me paperwork, but forgets some of it. Tells me he will email it or drop it off over the weekend. Tuesday I haven't heard from Steve, I call the office. Steve calls me and claims he sent the email Sunday and had the wrong email address. Should be an easy fix, just forward the previous info with updated email address, take over an hour (speculation, I don't think he ever sent the email and that is why it took so long to "resend"). *I signed the docs (say work commencement 30 days after contract date). I text Steve and ask about install date, he tells me probably second week of June (original date was end of May), no big deal I agree to that date. *I get a bill for the fence that has not been installed yet and a call from someone at Quality Built Exteriors (QBE) stating a team will drop material off 1 July and install after. Funny, because Steve said May, then 2nd week of June. I call QBE and explain July will not work 1) I was told 2nd week of June 2) I have Air Force Reserve duty and will be gone all of July. Steve calls and gives excuses for the shift in the date "the owner give me the best teams, etc". *I get a call from GreenSky (financing) asking if I am satisfied I explain that the work hasn't been started and I am getting the run around from QBE. They open an investigation and 2 days later I get a call from QBE stating it will be installed 6 June.*The install team comes out and starts work, imagine my surprise when I notice huge (3-4 inch) gaps under the fence once they install the "kick plate" which is just a pieces of wood across the bottom that cost an extra $912. I had expressed to Steve Jacobs my ONLY concern was having a fence as close to the ground as possible because I foster dogs and if there are gaps underneath it encourages digging and my neighbors have 3 chihuahuas that could slip under. I ask the install team if I would have had the gaps without the "kick plate" and they say no because the pickets could have been right off the ground (1-2 in). *Steve comes out and says he can understand why I am upset because the team did not install the "kick plate" correctly. After he speaks to Mike, the owner, he calls and says they will refund the $912 for "kick plate" and put dirt down for the gaps IF I TAKE MY REVIEW DOWN! I refuse to take down my honest post because I would rather be out nearly $1000 if it can save another person from dealing with Steve and his deceitful sales tactics. read more

The whole process from the initial consolation with Ray Carter to the final product was extremely easy. Ray came my home to see what I needed repaired. On the initial visit she took pictures in order to show her boss and electrical contractor what needed to be done. She then returned a couple of days later with the cost proposal and the paperwork for financing the project. Financing the project was also easy because I was accomplished right over her cell phone and I had approval within five minutes. Then Ray and I completed the contract. Ray told me she had found an electrical contractor here in Suffolk who was willing to the work needed to repair and wire my outside security light to the fuse box. The electrical contractor, Mr. Jim Lewis, called a few days later and we made an appointment for him to come to the house and look at what I needed done. After determining my needs Mr. Lewis asked what would be a convenient day for him to return. We agreed that he would return on Saturday 13 July at around 8:00 in the morning. Mr. Lewis came at the agreed time and took approximately 2 hours to complete the work. On Monday the 16th of July the Quality Builders Installation team came took the siding down, replaced 1 or 2 exterior plywood panels and replaced the Ventilation Eve. The team completed the work before I returned from work and I am very pleased with the result. In fact when I finish paying off for the work I will be calling the Quality Built Exteriors to replace the windows and the roof on the house. So Thank-you to one and all for you professionalism and the quality of your work. read more

There are professionals and there are professionals who apply their guidelines to the "old school", that is they are craftsmen who sign their work by the quality of their work performed. I had my roof replaced by Quality Built Exteriors and in the process, a problem was discovered that was left by the former roofer. That problem was the lack of the installation of a drip edge around the gutters. This caused water overflow that rotted the lumber supported my gutters. Long story short, Mr. Lloyd Johnson, project manager brought that to my attention and the problem was solved. Having some experience in the roofing business, I monitored his staff working on the roof and I have nothing but high regards for the craftsmanship and high-quality work that his staff performed. There were no shortcuts during the installation process. The work was done correctly and when a problem arrived that was of concern, the work ceased and the issue was addressed. As demonstrated on the job site, Mr. Johnson expects nothing but the best from his staff and they in turn produce exactly what is expected from them. Without a doubt, he will receive the first phone call for future jobs. read more

You can't control the weather and although we had delays I have to reiterate good work is worth waiting for! Had all my wood exterior fascia wrapped in metal to take care of a carpenter bee issue. Two hard working gentlemen, two days, knocked down all my dental, replaced bad boards, removed and replaced gutters, wrapped trim and installed hidden vent soffit, very good cleanup and picked up extra materials the following day. I got comparable quotes for the job but I'm glad I went with QBE! I'll also be having them add a front overhang to my front door. It has taken some time communicating exactly what I'd like and getting drawings from the architect but dang did they listen. The drawing I received today is spot on and I'll update as they complete the design. I feel like any other company would say ok...ok and do what they thought was better vs bringing my vision to life. I'll hire them again for sure. It's hard to find laborers who are respectful and have pride in their work! read more

PICK THEM NOW! Look no where else. Just stop researching for anyone one else especially if you live on the other side of the HRBT. I called numerous contractors, put in a lot of requests and even tried the big box stores of Home Depot and Lowe's for a fence estimate. Obviously the big box stores came out and quoted me at ridiculous prices for a basic dog ear privacy fence and so did another private contractor but with QBE I was able to get a custom fence all around at the same price for a generic build. I had a yard of about 300 linear ft. As soon as I put in a request at about 8pm one night the owner called me probably 10 minutes later. No matter who I spoke with everyone was very professional and so was the builder. All around great experience. If they are able to build it, repair it, or design it, I will be using them. read more

After finding small water spots on multiple bathroom ceilings, I discovered that the sealing around one of our vent pipes going out the roof was cracked and that most likely something was wrong about the other bathroom vents coming out the side of the house. I contacted Quality Built Exteriors and worked with Gerald Massengiill, Jr. They provided a reasonable quote, knew exactly what was causing the issue, and gave valuable advice. Understanding the scope of the issue, they were able to come the NEXT day to perform all the work even with all the damage that has occurred from the recent storm (other companies had a 3 week waiting period). To sum it up, they were very professional, punctual, and extraordinarily efficient. I would definitely use them in the future and recommend them to anyone. read more

Quality Built Exteriors (QBX) did an excellent job. I'd give them 5 stars if everything ran flawlessly, projects were completed 100% on schedule, and there was zero rework. That said, their customer service, attitude and responsiveness were the best I've seen! Hired QBX to complete several small projects: (1) Install 35ft of wooden fence, (2) re-flash chimney and (3) remove rotten wood/wrap garage door trim. I found this company to be more capable than your standard handyman service. All of the employees were very experienced. If you have several exterior jobs to prepare your home for selling (or loving it again!) and you want to deal with one company, this one is it!. read more

We had been looking for a year for the right company to replace our fence and we got several quotes and we were most comfortable with Quality Built Exteriors. Their sales agent was not pushy he broke down the pricing at the time of the business and encouraged us to pick and choose the different features we wanted. We never heard "no you can't it's a package". Every step of the project went as explained and the installers explained any processes we questioned. We were extremely pleased and impressed with the finish product. We will be calling again when we are ready to do our siding and gutters on the house. read more

This company helped us remove and replace a portion of backyard fence that came down unexpectedly during a wind storm. After playing phone tag with another company for almost a week and getting nowhere, I found these guys and was set up within 10 minutes with an appointment for someone to come out and give us a quote. The price was right and the job was completed well within the quoted time frame. The level of communication was also outstanding, as we were kept in the loop every step of the way. Thanks to the whole team for a great experience! We will definitely be calling again for any future needs. read more

I live in Hampton, Virginia. Called Quality Built Exteriors had a FREE ESTIMATE done, on January 27, 2015, ( in the snow) they came out and removed my old fence, and gate and built me a new one. sososo professional. I recommend this company to anyone. They also removed tree's on my lawn to repair the fence, something they did not have to do. I spoke with Mike Reedy, very professional gentleman. Most of all he stuck to his work.!! Keep up the good work, GUALITY BUILT EXTERIORS. They also finance your work, and give a 2year warranty. read more

We worked with Quality built exteriors group to re-install the part of fence which was not put in correct for the first time. Mike was on time and ready to inspect our fence even after almost 3 year. He was very friendly, cooperative and agreed to fix the fence even though it was out of the warranty. I was not changed anything, which I was very happy about. Definitely recommend Quality built Exteriors for Fence work. read more

Ray Carter is an outstanding professional and she really know her job. She kept me informed from the start of the process until completion. The installers were professional and did a beautiful job. Even though the job took a little longer because of the weather they finished and it looks beautiful. Thank you and I will call again if I need more work done. read more

I hired Quality Built Exteriors to install new fence at property I just purchased. They did an amazing job and would like to say the installer Phillip was very professional and I'm very impressed by the sturdiness of the wood privacy fence. Thank you again for an awesome job and kind office staff. I will hire them again for future products. read more

They installed some fencing for me...Quick, thorough & professional. They did exactly what they committed to do, kept me in the loop from start to finish. We had a little glitch at the end but I was impressed with how they handled it. That's the true test of customer service! Would highly recommend them to others. read more

From the initial estimate to the time they built our fence their customer service was amazing. Tommy was very knowledgeable about how everything was going to be done and was able to answer any questions that my husband and I had. Tommy and his crew did an amazing job on our fence. We love it! read more

I have personally used QBE for repairing the roofs on my home and office building. I have been 100% happy with every aspect of their work. Since I am a home insurance agent, I have also referred many of my clients that have expressed how happy they were with their experience with QBE. read more

I'm writing this review on behalf of my parents. Quality Built Exteriors installed a beautiful fence with an attached gate. Terry and his crew were extremely professional, courteous, and fast to construct my parents' fence. They did an awesome job. I highly recommend this company. read more