1. Quality Contracting

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    Quality Contracting

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    Window Depot USA of Richmond

    Window Depot USA of Richmond

    4.7
    (14 reviews)

    They are top of line service. They came with 2 groups of installers to clean and recaulk my…read morewindows. It took them all of 2 hours. They cleaned up and left no mess. Extremely professional and courteous.

    Excellent products and professional services from start to finish by Window Depot's Sr Project…read moreConsultant Phil and Installation Leads: Johnny, John Brown, Jared and their teams!!! Highly recommend Window Depot, Richmond, VA who replaced our front doors (solid/storm), side panels and windows. Our first encounter was with Phil who did not pressure us however, his story of Window Depot being owned and operated by Frank & Laura Amory let us know that they are not the typical window replacement company. All employees are invested in the company from sales to installation and their motto, "We Create Happy Customers" are exactly what they have done for us. Phil's professionalism, trustworthiness and knowledge of services and products helped with our decision to purchase the Previa products (well-made and priced). One of our greatest concerns was having to work with subcontractors for the installation however, Phil assured us that all work would be done by employees of Window Depot. We are extremely pleased with the proficiency, expertise, and workmanship of the Installation Teams. They showed up on time and each person was very polite, respectful of our property, laid drop cloths, worked together as a well-oiled machine and cleaned up after each day's work. THANK YOU FOR DOING AN EXCEPTIONAL JOB!!!

    Window World of Richmond

    Window World of Richmond

    2.3
    (62 reviews)

    We had Window World replace our entire house windows when we bought this property 8 years ago…read more I recently had a situation when I attempted to remove a sash and got it off the tracks, so it was stuck and wouldn't budge. I called Window World, and Paul came to my aid. He is so nice and helpful. It was no time before he had it on track and moving smoothly. I truly appreciated how quickly my request was addressed and resolved. Even 8 years later, I was treated with such professionalism and empathy. I highly recommend Paul and Window World. They are a wonderful customer service oriented company, and stand behind their products. Thanks for your help.

    Abysmal and unacceptable experience! I bought a new front door less than a year ago from Window…read moreWorld, and the door immediately had a problem. It was reordered, but the company left me completely in the dark. Once the replacement slab arrived, it was installed. In the last three months, the paint has chipped, white streaks forms, the door hardware is broken, and the sweep is coming off the door. I sent e-mail, and I called at least twice. My calls were sent to a voice mail with no name. I never got a response. Now that I am trying to resolve the matter, again, I am told e-mail is too complicated for Window World and they don't know where my voice messages went. They want it sent via text. To top the cake, I got a call Friday when I was in a meeting at work. I told them it was not a good time. I got a very snarky text message from Window World this morning which was completely out of line, after I told them a new problem had arisen with the door hardware. When I finally got someone on the phone, he refused to tell me who sent the message. He also informed me that they had several problems in the company, including all of their installers who have quit. I was also asked for my address which, as a repeat customer, they should have on file! He told me that he (not a service / repair technician) could come out today to "see" if he could fix the sweep. I said no. He said he could come Monday, and I said I could not just stay home from work. When I provided two alternate dates, I was told they'd have to get back to me on a time. So, it appears as though I will have someone coming who may or may not be able to fix just the door sweep. Never mind the rest! I will never use or recommend Window World again. I wouldn't put their products on so much as a dog house.

    Quality Contracting - windowsinstallation - Updated July 2026

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