Choosing quality custom pools, J Barret owner, was the best decision we made. They did a fantastic job. No job goes perfectly every step of the way and Jim and his crew went above and beyond to fix any potential problems. They're attentive even beyond completion and did a fantastic job on our pool and spa and every one of his foremen and crew were a total pleasure to deal with. Jim says what he'll do and does what he says and then some. I highly recommend these guys. Professional and reliable and fair prices all the way. Scott Hutter read more

Your office was on notice November 29, 2017 at 8:33 PM via email which stated in part: "There has and remains discoloration in the plaster of the bottom of the pool along with some ruff areas." Therefore I did not wait 10 months before bringing this to your attention. I was also not aware that the tool did not work. Your plaster guy appears to need an eye doctor, because the plaster discoloration looks like spilled milk. I was also not aware that current clients were a priority with respect to keeping appointments with perspective customers. I know I have not been a priority for over a year now. Communication goes a long way, and could have certainly gained you more time with a reasonable explanation or plan to address these matters. We still hold out hope that you can pull things together, but this has been over a year now so it doesn't look good. read more

We have been very happy with Quality Custom Pools! The price was right, but more importantly, the work was. They made the process easy. All of the little details, they just took care of. We built our pool over the holidays and they sent someone out to do a clean up the day before Christmas Eve because I told them I was hosting Christmas and my patio was a mess from the construction. They really listened to what the vision for our pool was, and hit the nail on the head! Communication was on point and at the end of the process, when we had a few items that needed addressing, they were on it and completed them all. We were even refunded hassle free when an upgrade we paid for was left out accidentally. I would highly recommend Quality Custom Pools, we couldn't be happier with the final product of our pool! read more

My husband and I are incredibly happy with our project! We had a pretty elaborate outdoor living room with fire place and pool built. The project lasted about six months due to a permit issue with the City of Menifee (completely out of Quality Custom's hands). Jim was always accessible to us for questions / concerns. His employees are very professional, prompt, and worked the ENTIRE 10 hours they were at the house. I was very happy each day when the employees left, they cleaned the entire work site and maintained their equipment neatly. We had some special requests to make our project more "ours": adding custom tiles to our fire place and pool structure, etc... Quality Custom knocked it out of the park and never said anything to the effect of "We can't do that." In fact, Jim was so interested in our project and making it more for us that he made suggestions we ended up putting into use with our project: stair riser tiles that match the pool tile among others. He was very patient with us as we selected our coping and tile- I'm someone that needs to mull over design decisions... We've never built a pool before. Jim treated us like family- making suggestions that would make our life with a pool more simple and easy. I know he's a business guy, but I never got the feeling he was purely trying to turn a nice profit on us. The price for our project was extremely reasonable. We got the traditional three bids, and for the amount of extras and outdoor living room construction, Quality Custom was by far the best. One major selling point in the beginning (aside from price) was the fact that Quality Custom does NOT subcontract!! SO INCREDIBLY NICE to not have to "talk to the patio cover guy about that"! Every one of my neighbors has asked for a card. I took a stack from Jim and hand them out every chance I get. This is a company that earned our business for life! We look forward to completing our back yard with Quality Custom. Thank You Jim & Company!! - Bryan & Melissa read more

Not just another customer!! Jim and Quality custom pools, built our pool about 2yrs ago. Our build was not a crazy over the top project, but we were made to feel that our pool was going to be the best thing they had ever built. The build process was exceptional, and his team were the most professional contractors I have ever worked with. Simple things, like cleaning up at the end of the day, and keeping us informed on what would be happening next, and being courteous of my wife and young children who were at home while they were building. Pool was completed in time, with no extra money outside of what was discussed. I could not be happier. 2yrs later Jim, and his team are still making us feel like we are a priority and important. Something as simple as a defective LED light (no fault of Jims, manufacture defect), to asking questions about pool chemistry. Jim and the staff are always available to help out, and fix any problem big or little. Jim is the kind of guy you hope to see 2yrs later eating dinner at Red Robin, and know you can say hello and he will remember you and ask you how your doing and if there is anything he can do. Quality Custom Pools is the company you want to build your outdoor dream. Thank You Quality Custom Pools... read more

I was referred to Quality Custom Pools from a friend who used their services and build their backyard pool. I called on August 30 to make an appointment for an estimate it took 3 weeks to get an appointment which was fine. Once Jim came over to take a look at our backyard and give us some ideas on what we can do and add to maximize our backyard space. He was very professional and sounded like he was very experienced and went over all the expenses. He told my husband and I that it would take 2 weeks to get us an estimate. We even picked the type of stone and specific features we were wanting in our new pool. I waited 1 month before emailing Quality Custom Pools for that estimate because we were not in a rush to start building right away but wanted to figure out the cost, start saving and start the beginning of the year to have it ready for summer. I also called several times to find out when he would be sending the estimate and no one could tell me how long that would take. That was October 2017 and I am still waiting, still no response, no call, and no estimate. I guess they don't want my business! Will not be recommending this company. read more

Hands down the best company we have ever encountered. We interviewed the top 5 pool builders in the Murrieta and Temecula area, all of which were excellent and had incredibly good yelp and web reviews. All five of them were top notch and you could not go wrong with any of them. However, Jim Barrett and the staff at Quality Custom Pools stood out on top due to his personality, easy going nature and honesty. He gave us options that we never considered, came up with ways to save us money and is genuinely a very nice, caring person who obviously cares a lot about his craft, reputation and integrity. He personally was always the one to interact with us. He returned emails, texts and calls very quickly and came out for last minute meetings at night and on weekends to accommodate our schedule. He always kept us well informed and his price was competitive with the others. When we did on occasion have to talk with his full time office staff, we found them informed and professional. Our pool experience has been incredibly positive with nothing negative and our finished product exceeds our expectations. Every person who has entered our back yard since we had the pool built has raved about the finished product and declared they have never seen anything so beautiful. It has become our resort and we have never been happier with the outcome. Words don't exist to fully describe the positive experience we have with this company. We will refer everybody we know to Quality Custom Pools and Jim Barrett - you can't go wrong with them and we guarantee you will love the experience. Sincerely, Kathy Miller and Family read more

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These guys built our pool 7 years ago they did an awesome job . They did a lot of custom things and everyone loves them. We have never had problems with the pool at all . read more

Jim and the Quality Custom Pools team came highly recommended from several friends of mine. I had the opportunity to see Jim's work firsthand at a friend's house; he was able to turn their backyard into the ultimate entertaining space. When it came time for my wife and I to have a pool installed, there was no question who we were going to call. After the highly professional consultation/presentation that Jim provided us with, we were ready to begin the "pool" building process. My wife and I had very little experience with pools or pool designs. We uttered a few incoherent design ideas to Jim, and somehow he was able to translate those into an absolutely amazing pool design. He provided us with a three dimensional computer design that allowed us to see exactly what the finished product was going to look like. I can tell you that the design matches the end product flawlessly. Jim and his staff are true professionals. You know that you are in good hands when you choose to have a pool built by Quality Custom Pools. If you are looking to create your own backyard oasis, give Jim a call, he'll make it happen. Thanks again Jim! read more

Quality Custom Pools did an excellent job, not only did we get a beautiful pool they helped us design our entire back & side yards. All of our neighbors who saw the finished job were amazed. Jim & his crew were helpful and professional. I'm going to drop off See's candies gift cards for his office workers. Because they did a great job coordinating all the work. The Felix family read more

Quality Custom Pools - Pool & Hot Tub Service Near Me - Menifee, California

Thank you to Jim and the entire team at Quality Custom Pools for helping our family's dream pool become a reality we hope to enjoy for many years. We had a vision of what we wanted and just needed to find someone that we felt comfortable with and could trust with our project. As with most people looking to build, we spoke to more than a fair share of pool companies trying to find the right person. We were referred to Jim from friends. Jim was by far, and it wasn't even close, the most detailed, organized and thorough person we spoke to. He clearly listened to what we wanted in our initial meeting and came back with a design that hit on everything we talked about. For us, it was easy for us to make a difficult decision and Quality Custom Pools was clearly the best company for our project. Jim's experience shows and if you speak to him and do your own research with other companies I am sure you will agree you are getting a higher level of service and experience with Jim. I also want to thank all of the members of his different crews for each phase of our project. They work hard, do amazing work, and care about the quality of work they do. They really are a great group of people. Of course, there is stress and concern involved with pool projects and things may take longer than expected so patience is recommended but in the end, things get done correctly and you get the quality you expect. I think you naturally want to be selfish and be the only project that matters and have Jim on speed dial for every question or concern but it isn't reality. His team knows what they are doing and Jim and Quality Custom Pools are there if something isn't going as planned or you need answers to questions they listen and take care of your concerns. We are very happy for the referral we were given and that we found Jim and Quality Custom Pools for our project and wouldn't hesitate to refer friends and family to Jim or jump in and do another project with Quality Custom Pools. Thank you so much for everything!!!!! read more

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Quality Custom Pools designed and installed my beautiful pool, second story deck and all new hardscape in 2004. The job was amazing but what I have grown to appreciate even more than my first experience with the company is the customer service AFTER the installation was complete. For the last 14 years the support I have received in maintaining this beautiful pool has truely been second to none. I have recommended Jim and his team to many of my friends and they were all very happy with the customer service, project timing and quality of the end result. I will definately have Quality Custom Pools design and install my next pool! read more

Quality custom pools is one of the few companies that have exceeded my expectations. When they had finished my pool remodel they had transformed my antiquated pool into a beautiful addition to our back yard. Now our back yard is relaxing, useful, and enjoyable again. Thank you Quality Custom Pools. read more

We were looking to get our front yard redone last summer due to the drought. After interviewing 7 contractors we decided to go with Quality Custom Pools to get pavers, turf and river rock installed. From reading the reviews on Yelp I understood I might need to be persistent when trying to reach Jim as he gets busy. While the communications were sometimes delayed, as soon as I mentioned a hard deadline to complete the job Jim found a way to do it. We are very pleased with the quality of work as well as the professionalism of the team to get the job done. The work was completed around Thanksgiving 2015. Afterwards we added the plants in the rock to finish the look we wanted. read more

Quality Custom Pools - Pool & Hot Tub Service Near Me - Menifee, California

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Gorgeous night outside and we're enjoying dinner at our outdoor kitchen. I'm looking at our pool, spa and outdoor fireplace... it's as beautiful today as it was 4 years ago when Quality Custom Pools designed and built it. Great company, great employees... excellent workmanship! Thank you... read more

3 weeks to get an estimate. They say "quality" takes time, but you may need even more with these guys.

QCP just finished our pool and patio and we couldn't be happier. Jim did an excellent job designing the pool and explaining options. His pricing was very competitive and his design was perfect for our small backyard. Jim's crew and office personnel were all very professional and the communication throughout the project was very good. If you are like us, a pool would be by far the largest and most complex home improvement you'll ever do. QCP's team understand this and will greatly minimize the stress that goes with a pool project. read more

I absolutely hate writing bad reviews but if anyone deserves it it's Quality Custom Pools. We purchased a house with a pool in Winchester in April of 2013. During the purchase process we learned that the pool had just been re-plastered by Quality Custom Pools in February due to a leak so we assumed the pool should be fine for several years to come... we were WRONG! Our first Summer here and right away we noticed telltale signs of a pool leak. We contacted Quality Custom Pools since they re-plastered the pool just two months before we bought the house. We also contacted our insurance company to find out if the leak was warranty, insurance or neither. I could go on for pages about how unresponsive and incompetent Quality Custom Pools has been to deal with but I will not subject you to every excuse we have been given and every out and out lie we have been told. Suffice it to say that we first contacted them in early August. It is now early October and we are STILL waiting for an estimate for repairs on the pool leak and/or warranty repairs for our spa leaks. Quality Custom Pools had no problem taking $6,200 in February, 2013 from the previous homeowner to repair leaks and re-plaster, and then $85 from us to come out and look at the pool (it took them over 2 weeks just to get them out). They promised to put our $85 toward the repairs that we have yet to see an estimate for! In addition, the company our insurer sent out discovered additional cracks in the plaster in the spa - the spa that was just re-plastered - now that was most certainly warranty work but NO response from Quality Custom Pools (what a shock). We have called and emailed well over 20 times and been given one untruthful story after another. This company is horrendous!!! I attempted to get a hold of the owner 2 weeks ago to implore him to please honor his company's warranty and make the repairs but surprise, surprise - no call back! Last week, I went on to their website and posted a message to the owner demanding a response - no response! I highly recommend NOT hiring this company. I have never dealt with a company that so blatantly ignores its customers after they have your money in their pocket. Please read the filtered reviews on this company. You will see that being nonresponsive is the norm for them. Unfortunately, my next step is to take legal action to get them to honor their warranty for their sloppy workmanship. This will be time consuming but I plan to hold this company accountable. If I could give them minus 10 stars I would! Please save yourself the trouble you will experience with this company and hire one of the other reputable companies in the area. We found Robert Alderete of 20th Century Pools to be honest, reliable and communicative. He came out personally (when he said he would) and provided a written estimate of repairs within a few days (just like he said he would). He even took the time to call and email our insurance agent and he DIDN'T charge us $85 to do it. Shame on the owner and staff of Quality Custom Pools!! read more

I am in the process of getting bids to install a new pool. I called on Quality Custom Pools for a consultation and quote. Although they sent out a very professional DVD, and the office staff was very nice, and the owner Jim was nice when he finally made it out, but unfortunately he was very unprofessional and unreliable. First he cancelled and rescheduled our original meeting, which I could understand. Then, he cancelled our second meeting where we were supposed to go over design and cost, so I asked him to send over the proposal. He just sent the a word document with prices, no design, and he was one of the most expensive. Finally, he called asking to still be considered and said he would draw up a design and meet with me to go over pricing. So I gave him another shot, just to be disappointed. 30 min past our appointment time, he doesn't even have the decency to call me, he text me saying he forgot and got busy so didn't finish the design. Very disappointed. I could not and would not recommend them. Maybe they are better once they start, but their pricing is high and initial service leaves a lot to be desired. read more

Jim and Jason were wonderful to work with. They created a custom design that fulfilled our vision for a one-of-a-kind luxury spa unlike any we've seen elsewhere. The construction process was great, and we couldn't have been more pleased with the finished product. We recommend QCP to anyone who is looking for a first-class spa or pool and a first-class experience. read more

Jim came out and did the measurement on my backyard on April 4.2017 and told me that I will get a call from him regarding my estimate within 2 weeks and I gave him 3 weeks before I called them back about my estimate and still he hasn't done a thing ,they said its their busiest time of the year.I sent them an e mail just to follow up and Celina told me that she will get back at me and she never did.I think they should have at least call me or not to come out on for first place if they are really serious about it. read more

My husband and I had our house built in 2013. We had several estimates on having a pool and hot tub in our backyard. I was nervous in selecting someone because it was such a huge investment. We wanted an honest company. We couldn't be more pleased with Jim, Sharon and all the staff! They answered all if questions, calls and e-mails right away. They were more than wonderful! It's been 3 years and we have referred a few of our friends to them. I highly recommend Quality Custom Pools read more

We had our pool built by Quality Custom Pools 2 1/2 years ago. We had multiple companies give us estimates but once we met Jim, we knew he was the one we wanted to build our pool. He was the most professional and the most informative out of all the other companies! Not only that, but his design was amazing (all done digitally not just the blue prints), we could actually see what our pool would really look like in our backyard. Also, he was able to give us the best quote! Jim and Jason are wonderful...We can't speak highly enough about them. They very professional, reliable and trustworthy during the build. So were all of his employees. They were all very courteous and didn't mind answering our questions. Even to this day, if we have any questions or concerns all we have to do is call Jim or Jason. They will either come out to our house, or just give us the advice we need over the phone! I know we can count on them no matter how many years pass. We highly recommend Quality Custom Pools. Thank you so much Jim for all you've done and continue to do for us!! We couldn't be happier! read more

We had our pool remodeled by Jim Barrett of Quality Pools and have only GREAT things to say about his company! The communication with Jim, the office, and the crew was exceptional! Jim saw the design we wanted and made it happen. Sharon in the office was always communicating with us and the work crew was always clean, polite, and hardworking. We put our trust in Jim and he came through, we are recommending this company to all of my friends and family! read more

I would highly recommend Quality Custom Pools! I am in the process of designing the outdoor living area around my house and am doing it in stages. I knew I needed a dog run and a side access driveway for RV parking, however, I did not know what type of a pool I wanted. Jim Barrett came out and worked very closely with me to design what I wanted. Even though I am not ready to purchase a pool, Jim made me feel as if my small job was his most important job. Quality Custom Pools got all my electrical and gas lines run and permitted, before installing concrete that matched the existing color and design of my driveway. I cannot say enough good things about Jim and Quality Custom Pools. The work was done quickly, while not compromising quality. I had some very specific design ideas and Jim and his staff completed the job far beyond my expectations. In a world where quality and customer service is nonexistent, I am happy that a friend/co-worker referred Quality Custom Pools. I received updates every time his staff was on-site, and when the job was completed, the debris and materials were removed and the site was left immaculate. Thank You Quality Custom Pools. I can't wait to start designing the pool of my dreams! read more

Instead of saying how great this company is I will just tell you my first experience. A few years back my wife and I bought a home that already had an amazing pool put in. One of the main reasons we bought the home was the pool. About a year later we noticed a crack in the pebble tech that was getting rapidly worse. My first instinct was to call pool repair/construction companies based on their price as we did not have a lot to spend. As the quotes came in they ranged from 10k to 20k. This was too much. As a last ditch effort we looked up public records to see who built the pool. It was quality custom pools. I asked jim to come out to quote the repair. Jim looked at it for about 10 min and said "I'll be out in a few days to fix it". I asked how much it would cost. To that Jim said "nothing. This pool was only 4 years old and within the warranty". I was shocked as I did not personally buy the pool, he did not know who I was and did not even consider that maybe I caused the crack by mis use. He could tell it was a construction issue and stood behind his work. It is amazing that consumers are so jaded by poor service that this shocks anyone i share the story with. That is how business should be done. I cannot tell you how grateful I was that I called him. Since then I have referred Jim to anyone I know who is thinking about a pool. Don't make the mistake of going straight for the lowest bid. I personally know 3 people that went that route and all 3 have had nothing but issues with the construction, mechanics, and most importantly the company itself that refuses to fix issues without a big charge, they all in the end have paid much more that had they just gone to quality custom pools in the beginning. You will not regret choosing them to build your pool. read more

Jim and Quality Custom Pools recently completed our pool in November 2015. I took my time thinking of how I would put into words what Jim and his company built for my family. First I will start off with describing how I went about the process. As in any large scale project I got five bids for our pool. Some companies were able to come out right away and gave me a bid within a day. This was not the case with Jim. When I scheduled the appointment with Jim's office staff I was informed it would be two to three weeks before Jim would be available for a design appointment. At first I thought to myself, "Wow two to three weeks is a long time to wait just for a design I don't even know if I will like." But being that Jim had built a few pools for people I work with and the fact that most of the other pool companies I had dealt with so far were very disappointing, I decided to wait. This was the best decision I could have made. The office called the day before our appointment to ensure we were ready for Jim. Jim showed up on time, was very professional and spent over an hour with me, my wife and kids walking in our backyard and finding out who we were and what made us tick. Jim was attentive, never made us feel like we were taking too much of his time and was very realistic with us. Jim left the appointment and the first thing my wife and I said to each other was, "Wow, what a great guy. I hope we can afford him!" Now this is an important part. The other companies that gave us bids were either very unprofessional with a lower price, or extremely busy with a huge price tag. In fact one company told me they over bid my project, because they were so busy it had to be worth their time. In about 3 days Jim presented the design to me and my family and it was spot on with what we described. Jim took the time to listen to us and get to know us and he used that information to design a pool that we wanted. His bid was professional and outlined all the prices in a clear manner so that we knew exactly what we were paying for. Jim was not the cheapest price nor the most expensive but he understood us and was the perfect person for our project. We agreed to a purchase price and began the project a few days later. As in any major project, we hit some bumps along the way, such as demanding, rude, horrible neighbors and design additions (My fault of course), but Jim handled them with grace. I would bombard Jim with questions and concerns and Jim would take the time to listen to me and keep me calm. We finished our pool in 9 weeks (Two weeks ahead of schedule) and it was perfect. Jim never came to us for more money, or excuses why we could not have what we wanted. Jim and his crew delivered exactly as promised and then some. I have recommended Quality Custom Pools to four other of my friends who have all signed contracts with Jim and are underway as I write this review. I could go on and on about what a great guy Jim Barrett is and what a great company Quality Custom Pools is, but simply stated: When taking on a large project such as building a pool, a customer wants to feel attended to and that their money and home is safe in their contractor's hands and I cannot think of a better contractor then Jim Barrett and a better company then Quality Custom Pools. read more

We received about 5 quotes for our pool build and Jim at Quality stood out among all of them. He was professional,straightforward, listened to what we wanted and most importantly made us feel comfortable. I could tell we could trust him to do the job and to do it right. The whole build process was seamless and moved quickly. His construction crew was always on time, respectful and kept things as clean as possible. His office staff kept us updated with each new phase of the build and answered any questions we had. They even provided a couple months of pool service and a "pool school" to teach us about all the equipment. It's no wonder why two other houses in my neighborhood had also used him for their pools. Honestly, my husband and I couldn't be happier with the choice we made and the work they did for us. Our family is looking forward to enjoying our beautiful Quality Custom Pool for years to come! Thank you Jim! :) read more