I just had Quality Home Exteriors put in some windows. The sales person took the time to explain to me the benefits of the window over other types/brands so that I felt informed as to what I was purchasing. They then worked hard to find a financing agreement that fit my budget. In the weeks leading up to the installation I received a phone call a week notifying me of any status changes in shipping from the vendor (There were none). QHE then worked with my schedule to find an installation date. The installers were awesome and worked fast! I was impressed how they cleaned up a few issues with the trim on the old windows. They also asked often if I had any questions during the process and when everything was done took the time to point out some of the specific differences between the old windows and the new replacements. It was a great experience overall and I will be looking to them for any future exterior projects. read more

The window installation was great, Their installer, Gary was very professional and did an excellent job! Their CEO, Brian is a good person to talk to. He listens and he is truthful. BUT, we are very upset with their Program Director, William Lockhart, he is 100% LIAR. When he first came to our house, he was nice and acted like he's trustworthy. HE IS NOT. He gave us all the wrong information regarding the financial part of the deal. First, he quoted us a monthly payment, then it changed, then when we called GreenSky Financing, they made us look stupid. Second, the 5 month promotion, he said, we are not going to pay for anything until the windows were installed. The promotion will start on our 1st payment. Our loan was approved in January 2019, the windows were installed on April 2019. We started making payments on May 2019. In June 2019, we were told the promotion has ended. When I spoke with GreenSky Financing, everyone said, the promotion started in January 2019, when our loan was approved!!! How can the promotion run if the windows were not even installed. We were incurring interest rate even though the window is not yet installed!!! From the moment William Lockhart stepped into our, all I ever asked him was to be honest. Give us the exact monthly payments without any hidden agenda. Tell us exactly what to expect...he promised he will. HE IS LIAR! We never asked for freebies, or discount or special treatment, we only wanted him to tell us the truth. When he told us that our account with GreenSky was updated, and said that we can check it right away, we did...guess what, GreenSky Financing told us otherwise! When we decided to cancel the deal, William Lockhart had the nerve to threaten us with their Lawyers! Although we love our windows, because Gary did an awesome job, we 100% regret dealing with William Lockhart!!! This is my sad experience and I will tell everyone we know. read more

QHE came by our house and gave us a great demonstration about their windows. We live in a 44 year old house with original windows and we were noticing drafts. We decided to use them to replace all the windows in our house and we couldn't be happier with the result. We were immediately able to lower our thermostat setting four degrees and our house feels the same as it did with our old windows! The installers were quick and professional and everything only took five hours from start to finish. We'd absolutely recommend Quality Home Exteriors to anyone thinking about having work done on their house. We love our new windows and they've already saved us money on heating costs during a very cold winter! read more

I had been thinking about replacing some windows for a while now and when a nice gentleman stopped at my door with information about this company I figured it wouldn't hurt to have the free consultation. The sales pitch occurred on 4/6 in which case I drank the Kool-Aide, signed the contract, and was initially optimistic about my decision. The product appeared to be of decent quality and the pricing was described to be a good deal. Leading up to the install, I was told that shipments are received on Friday's, so after some friendly conversations with Carlos I originally scheduled my install on 5/1 as they should have my windows by then. I coordinated with my employer to be home on this day, however sometime around 9 AM I was told that my windows had not been delivered the Friday before so there would be no installation that day. It would have been nice to know that beforehand so I wouldn't have wasted that time I could have been at work. I had to follow up a few times the next couple weeks to see when/if this was going to happen. My second scheduling attempt was a little better than the first. This time, 5/19 (a Friday), I was assured that my windows had been delivered and proceeded to schedule the install for 5/22 @ 10 AM. This is a much better practice to verify that the materials are there before scheduling the job. The installers, subcontractors, were late and didn't show up at my residence until around 3 PM. I did appreciate the call around noon to advise they were finishing up another project and still had intentions of heading my way. They did their best to complete the work as quickly as they could (rain was approaching) without compromising quality. They gave me a demonstration as to how to use the windows, cleaned up after themselves, and were honestly rather entertaining to listen to as they worked with their friendly banter. Am I happy with the end result? Absolutely. Best looking windows in my house. There were some smudges on the outside of the window post install which I hoped they'd clean better. These windows are not exactly easy to get to unless you like navigating through tall bushes. Not a big deal, but when you're paying a fairly significant bill, I'd expect as close to crystal clear as possible. Would I work with this company again? Not before doing some additional research first. The sales pitch advised that a discount would be provided for a marketing program and they only needed X households in my area before they would move onto a different market. I should have waited and shopped around as I believe any company should be happy to conduct business at any given time, not a limited time offer within the few hour window their Representative is in the home. I very well could have found a comparable product for less the cost, or at least some information to negotiate with. Lesson learned. At the end of the day (and this long review) I am extremely happy to get the old drafty windows out that would buzz in strong winds and brand new windows in that I'm proud to display to my neighbors. Unless Doc Brown shows up in my driveway in a Delorean, there is no turning back now and not a major reason to anyway. read more

We weren't totally sold on the idea of buying windows - we knew we needed them eventually but we had just moved into our home in November. We met with Greg and it felt more like hanging out with a friend than a sales appointment - he focused on the functional benefits of the new windows in our older home and did not pressure us. We weren't ready to replace all of the windows in our home yet, but Quality Home Exteriors was willing to work with us on replacing a few windows to start. The installation team was courteous and professional as well, and left the area cleaner than they found it. Our large fixed dining room window used to collect condensation in between the panes of glass - now we have three large windows that we can slide open from the top or bottom to have fresh air in the room. I can also feel the temperature difference - it's not as cold near that window on cold days and the room doesn't heat up when the sun shines directly through. We are now looking forward to having the rest of our windows replaced by Quality Home Exteriors. read more

I've never had such a poor experience with a contractor. In early January of 2015 an associate from Quality Home Exteriors (QHE) came to my home and we arranged to have several windows and a set of French doors replaced. They promised to have the job completed before March because I had plans to be out of the country for an extended period of time. I didn't hear from QHE until June when they informed me that their company that makes the Windows had taken longer than expected to make the Windows. Do to scheduling conflicts on both parts we weren't able to set an install date until October 2nd. I took the day off from work and called to confirm the installers would be at my house between 9-11am the day before. When I still didn't hear from them by noon I tried calling but didn't reach anyone, then tried again at 1pm. Eventually I heard back from the company and found that the installer "forgot to right it down." Needless to say I was quite upset. The installer was very apologetic and said he would work with me to reschedule. I asked if he could still come that day, he was busy. I asked if he could come the next day but he "had a birthday party to go to." The company manager said he would call to sort things out after he got back from a conference in Chicago but it's been over a month and I still haven't heard from him. I would not recommend this company to anyone. read more

I recently had the opportunity to deal with Quality Home Exteriors and have to say it was an excellent experience. There are a lot of businesses out there that will replace the windows in your home but these guys are really great with the details. They helped us find a couple great financing options but also gave us the time to shop around for the best deal. The sales guy did an awesome job helping us find exactly what I wanted and even talked me out of a costly unnecessary upgrade (plus he was a ton of fun!). The guys who did the installation were prompt and courteous. They even took the time to help me pull down the drapes I couldn't reach and clean their fingerprints off the windows when they were done. We did have an issue with one of the windows being sent to us having a dent prior to installation but they took care of it right away, ordered a new one and got it installed quickly. We took the time to compare the prices of the windows and installation and are happy to say we got a great deal. We are looking at having our siding and roof redone soon and I know who we will be calling! We would highly recommend these guys to anyone! read more