It's a dump! It's in a pockety area of the Chicago burbs. There are far better options off Hwy 57 10-15 mins further down or up the road from this town. The check in person was ok he didn't give me a hard time. I was taken back at the $150 deposit of either credit or cash. I checked out earlier because I felt uncomfortable and unsafe. I was charged $25 early check out which really irritated me. You have to fight for a refund which is ridiculous. So now I can only imagine if I will ever get my deposit back. Upon checkout the man I dealt with was playing very dumb with me like he didn't know what I was saying, that was frustrating. It was noisy the guest across the way kept going in and out all hours of the night, during the night someone pulled up blasted their music for 30/40 mins, someone revving their motorcycle for 10-15 mins, and you can hear the noise from the hwy but that's good for white noise. There was liquor bottles and trash all over the side of the building. The photos are very deceitful. Placed stinks a mix of things cigarettes, pot, old smell, and mildew. Our room the toilet leaked every time it was flushed, mattress stained very badly, stained sheets, ruined carpeting with stains and holes. Overall very dirty. read more

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ZERO STARS!!! WORTH READING! DO NOT WASTE YOUR MONEY!! This was by far the worst hotel experience I have ever had!!! First night 12/7/25 my FIRST ROOM I initially had was room 405 that room had dirty sheets on both queen beds, one bed had dead bugs in it, other bed had throw up along side of the bed along with black dirty spots in the sheets and ants along side the garbage cans. I asked for new sheets and a clean room the front desk was upset with me asking them to change the sheets and clean up the throw up. Front desk and a cleaner came into the room to check if I was lying first then they argued about having to change the sheets in front of me a paying customer telling eachother I was over exaggerating the sheets aren't dirty. I had to sleep in the room with dead bugs in the covers due to them refusing to accommodate with clean covers or changing them their selves. 12/8/25 My Next Night I returned to the hotel due to paying for 2 nights 3 days. The hotel changed the bed sheets for one bed and left a dead bug in the other. I asked them to clean the room and explained the reasoning the front desk stated he would come to the room to check if I was lying about the bedding being dirty. Upon reaching the room the front desk person scrapped the dead bug off the bed in front of me and told me that isn't a bug. I said that is a bug and what about the black dirty spots under the sheets that I did not notice initially and ended up sleeping on. The front dead ended up changing my room to room 417. Room 417 had clean sheets on both queen beds but the door would not lock. I asked for a new room due to the door not locking the front desk person moved me to room 441. (SAME PERSON AT THE FRONT DESK EACH NIGHT AND EACH CALL I MADE, SAME FRONT DESK PERSON THAT TOLD ME ALL THE WORKERS ARE COMPLAINING ABOUT ME.) Room 441 had dirty sheets as well. I asked for yet another clean room and front desk told me I can either check out or change my sheets myself. Door handling and shower head falling off. After asking for a discount on my price paid due to having to change bed sheets myself along with changing the room 3x front desk had the audacity to tell me the workers have complained about me that's fine. I was shocked and taken back so I initially thought ,"thank you for telling me the workers are complaining because I am asking them to do their job and instead of accommodating your guest you tell your guest to check out AFTER PAYING." read more

I absolutely hated it. Didn't like the front desk employee's tone and poor choice of words. Rooms were dirty, light switches not working. I will never ever book with them simply because the hallways and the elevator smell EXACTLY how the rooms are expected to look like and that's a shame. I tried asking for another room and it was also filthy. read more

This is the second time in a week we stayed 2 nights each, in Ironwood Mi was a disaster, 1/2 the outlets didn't work, the black mold by the tub was terrible, caulking was all in globs around the floor. It smelled horrible from dogs. Then we tried again at quality inn on 88th and 159th in Orland Hills Illinois omg ratty rug no outlets, NO HANICAP entrance for wheelchair to get in the front door, 27 in tv, and 1 elevator the other was out of order. This chain of hotels is a dump. Also air conditioner is on inside wall next to bed, not by the window. Was told no refunds. We are also handicap and veteran. read more

I have exercised patience in my unsuccessful attempts with three different people trying to get my deposit returned to me. As you can see from the shared pictures, this was not a good experience. I understand every now and then missing something as you are cleaning. We are in a Pandemic and it's serious. So my expectation is that more safety precautions and cleanliness of the hotel is practiced. I am STILL waiting for my refund, but there is a next step. read more

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I stayed here because this was one of the only hotels that hadn't been booked. It was fair for the price but I did have a few qualms. Management should fix the mildew in the ceilings and have housekeeping vacuum the spider webs. There is also a mildew smell as soon as you walk into the lobby which is very off-putting. Again, you assume these kinds of issues come with the price point, but it isn't sanitary at the least. There is a Bar Louie with great music across the way in the Holiday Inn. It was convenient to visit late after being at the pier all afternoon. The staff was pleasant and I enjoyed my stay due to the VERY comfortable bed. read more

Kevin front desk is the only respectable worker. There is no housekeeping ever present . When you Check in at 11am they say housekeeping already left for the day and then if you check in at 11pm they say the same thing . Every time I've been here thru the years I've had a dirty tub with hair and dirt rings every time . Housekeeping doesn't wear uniform just street clothes so you never know who they are. Took 20 minutes for a employee to show at front desk during checkout time ! SMH never again read more

Very low quality. My family rented out an event room to host a paint and sip as part of our family reunion activities. I guess it served its purpose. Just okay. Very old and they probably haven't remodeled I'm years. I you are looking for something without spending a whole lot of money this is probably your best bet. The staff is friendly and this location is close to a lot of things including the expressway. read more

Ick. Good parts: decent mattress Friendly (but understaffed) team, Pet-friendly near strip-mall conveniences Close to the Old Plank Trail ok breakfast foods available. But: Lobby smelled Room smelled Cigarette burn in sheets Pizza (?) stain on wall Door didn't lock shut w/o being slammed Each time other guests noisily closed their doors in the middle of the night, I heard them and heard our door rattle Toilet ran; heard water cycling on and off overnight read more

Arrive at the hotel they had a room for me on the 4th floor and I was told the elevator is was broken and I had luggage they did change me to the first floor went to the room, opened the door the room smelled horrible there was brown stains on the wall the clerk was at the front desk on a personal phone call and gestured for us to wait while he finishes phone call. read more

I was in town and decided to stay overnight at this hotel and woke up to several bites which I believe are from bedbugs. The room was very old, dusty, and had a musty smell. I should have just slept in my car. If you decide to stay here you might want to check for bedbugs before getting in the bed. read more

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This is a shit hole. Disgusting place with stains on the floors, sheets and walls. The rooms do not get cleaned or vacuumed. You're better off sleeping in your car than this dump. This room would glow with a black light read more

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on the window seal. We figured that we would tell housekeeping the next day and ask for bug spray. The next day house keeping came and tidied up the bathroom. She asked us about the problem's that the front desk notified her about. When I showed her the fridge and the window seal she shrugged it off and looked confused on what needed to be done. She went out of the room and called the front desk and told them that she didn't know what i was talking about and didn't know what she could do about it. She proceeded to walk off without saying anything. This was the 2nd employee with a terrible attitude. The next day we noticed that there were bugs coming in from the window. There were spiderwebs covering the areas along the wall and ceiling. I've attached pics of this to this review. We immediately went down stairs and notified them and we were given another room. The new room that we were given had half used lotion and shampoo in the bathroom. The sheets were stained. Ive also attached pics of this. Our sheets never got changed in this room as well. We were promised a discount off our stay due to everything and the discount was never applied. Our experience at this hotel was terrible. Many of the employees had terrible attitudes and communication was terrible. I wouldn't recommend this location to anyone. read more

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Reserved a room on 6/25/22 and found it to be in a very unacceptable state. The beds were made however underneath the sheets revealed what appeared to be blood and urine stained mattress. The toilet contained what appeared to be pubic hairs on the seat. The carpeting contained stains that I don't wish to elaborate on. Was given another room and it was almost identical. Would give this establishment 0 stars. read more

We arrived at 1am...Malik was the Excellent he was professional and friendly. All the hotels were booked due to being graduation weekend which also was mother's day. We were able to check in less then 5min without a reservation. We were in our rooms within 15min of arrival. The hotel has been recently renovated and had all the latest latest amenities. Flat screen tv, with cable. New fixtures, tiles, and bathtub. Enough plugs for all your electronic devices. The rooms had a microwave, fridge, and new beds, sheets and pillows. The lamps also had a plug for your cell phone next to the bed. Breakfast was great, They have a waffle maker, orange and apple juice. Yogurt was provided and an option of boiled eggs or scrambled. They had sausage patties and bagels, white bread, croissant, and sweet pastries to choose from. Two cereals to choose from frosted flakes or rasin bread. Fresh fruit selection was apples or bananas. Oatmeal was also an option if your not a cereal eater. The breakfast area was attended by staff that promptly refilled any items that was running run low at the breakfast bar. Overall the rooms were quiet, clean and relaxing. The staff friendly and accommodating. Even at 2am when I needed more shampoo and conditioner. This is not the most prestigious hotel but it is more then adequate and will not disappoint. read more

Just horrible. I arrived on a Friday and decided only to stay one night due to the subpar conditions and high prices. I started off changing rooms twice due to the filthy conditions and/or a malfunctioning door locking mechanism. Kim did her best to accommodate me. However, I was not happy about having to tote all my luggage and belongings back to the desk several times in search of a decent room. I finally landed in a room and again, lots was wrong with it. One of the issues: the television was not working. I got a black screen and with "no signal" message across the screen. I called the front desk and talked to, I believe Ms. Patel. She was attempting to coach me on how to press the input button on the side and press another button, etc. However, it did not work and there was no staff on site to assist me. I videotaped the encounter and my conditions. I wound up sitting in the room all day and night without a television. I did not want to change rooms a third time and just asked they provide some type of credit at check out. The next morning at check out "Mike" refused to provide any type of offsets and even challenged my "story" about not having a working television. I offered to show him the video on my phone and/or to go back to the room with him. He refused and stated he'd have his staff check it later. I called back and he indicated the television had been fixed and I would not be compensated for the (advertised) services I was deprived of during my stay. read more

I'm normally happy with this location. However, i felt unsafe due to a certain individual wandering and stalking the hall. Further the 150 deposit was written as 100 and they refused refund even with the safety. read more

Whewwwww this is one ghetto place. First of all I checked in at 10AM and the house cleaner ran the shampooer for over 2 hours. When I asked the manager if they could stop she told me the woman was doing her job and that I wasn't even supposed to check In until 3pm(they checked me in at 10AM) I told her that since they did check me in early could the housekeeper start cleaning the rug somewhere else. All I wanted to do was sleep. They were ride and the lady(manager) constantly rolled her eyes. read more

If I could leave a 0 I would! Booked this hotel because my husband and I were going in town for a funeral and booked this hotel because it was convenient. Arrived at the hotel to check in and got our key cards, went to the room and as always I check the bed first before anything. I pulled the covers back and I find bugs crawling and food crumbs all over the mattress! My husband goes back to the front desk to report it and the lady apologized and gives him another room. By this time I am already on line searching for another hotel. He gets the key card for another room and this room has old throw up on the mattress as if the bed has not been changed just them fixing the sheets on the bed! I do not recommend this hotel to anyone and it needs to be shut down!! The bugs appeared to be bedbugs and if one room has them I am quite sure the hotel has them!! We went back to the front desk and had them to cancel our stay and reimburse the transaction! It has been four days and we are still waiting on our money to be reversed!! read more

I am going to give them three stars because the person that works here it was very nice but the rooms do need some update or better cleaning people the room I stayed in was not good at all the only thing I can say is the beds had clean sheets the towels where stained and the carpet had so many stains I don't want to take my shoes off over all if the bed wasn't made I promised these room was not clean it smelled like they been smoking on top of this mildew smell my bathroom look dirty the tub had dirt spots and I didn't even want to seat on it the chairs in the room had so many stains on them it's so nasty......I had been on the road for two days and I was very tired so I didn't tell them to change my room but I will not come back because I could have stayed at some place cheaper I paid 95 plus taxes my toilet didn't fish my bathroom light didn't work so I wouldn't be doing this again .... very upset about this trip to Chicago and this is the suburbs everything was very dirty read more

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Stayed here for two nights while visiting from out of state for a concert. Initial room was okay; seemed fairly clean overall. The bathroom didnt have a fan in it and there was some water spots that probably thrived because of it. Lighting was also very dim and the toilet was super short, which I know is a weird complaint. After showering the next morning the front desk called saying the room was leaking. We ended up switching rooms. This one looked a little nicer at first glance as it seemed like it may have been remodeled a little more recently than the last. That said eventually all of the stains on the carpet, chairs and bed sheets were found. The bathroom had more lighting fixtures, but a burnout bulb. The toilet seat didn't stay up. Shower curtain was very moldy. Worst of all, the tub drained very slowly so you had to shower fast or stand in dirty water. Overall, it seems like they spend time cleaning the obvious things that stick out, like all of the chrome fixtures in the bathroom and whatnot, but are just doing it for a more perceived cleanliness instead of a thorough one. The lobby and waiting area were very clean but all of the hallways and stuff didnt really seem to be. Staff was really nice, and never made it down to the continental breakfast, so no comment. read more

I would not recommend this hotel. Overall, the hotel needs to be updated. My hotel room was poorly cleaned and maintained. I had not seen room service throughout the duration of my stay. The bath tub revealed dirt stains and the ceilings were tearing apart due to the humidity... there is literally no ventilation in the bathroom. To add, the air conditioning didn't work and the breakfast was SAD. Lastly, my significant other broke out in bumps the next morning. We assume it's bed bugs. The quality inn is missing the quality! read more

Completely disgusted!!!! I have stayed here on more than one occasion & haven't really had any issues. This morning getting ready to check out I pull back the covers and see this!! Dried up blood!!! I took all of these photos to present to the front desk. Being a faithful Choice member I feel I should have been properly accommodated because this is extremely unacceptable! The front desk contacted the owner Jerry Patel who was only willing to give 30% off of our stay. I was not accepting that. I expressed I was unhappy with that decision because I have no idea who stayed in this room prior to me and what they have. I stayed overnight in a bed with old dried up blood! I had them contact him again. All he was willing to do was give me $47 off my stay & 25% off of my next stay! Honestly if I'm not satisfied with my stay and how things were handled why would I consider staying again?? read more

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They really need to update and clean their rooms better! As soon as we walked in The room smelled so bad and was very moist. The bathroom had shit stains on the toilet, soap was sticky and dirty. We found an old used baby oil bottle so who knows if they actually even clean. We had to bring our own cleaning supplies to clean up. The towels are terrible and leave lint everywhere! The only ok thing was the bed, overall experience is NEVER AGAIN. read more

I am a long time choice privileges member, and average more than 30 nights on the road traveling every year. Kim at the desk was pleasant, professional, and accommodated a special request. It made my last road trip much easier, and that small gesture made a big impression. It reinforces my satisfied experience with the Choice Hotels line. read more

Great staff and management!!! Super nice rooms!!! We arrived after 18 hrs on the road and were quickly checked in!

I stayed at the Matteson, IL Quality Inn 6/27/17 I had work in the area and needed to arrive before 5:30am. Making it easier to stay in the area and get a good nights sleep rather than driving back and forth from my home. I was given room 215. When I arrived at my room, the door was open. When I entered the room the bed looked as if someone had slept in it and the sheets had black specks on them. There was an open can of 7up sitting on the floor next to the chair. When I called the desk, the woman was apologetic and told me to come down and I would be given a different room. When I got there instead of simply giving me a new room she and another man...I'm not sure if he was from housekeeping or a manager...insisted I follow her back to the room to show her what was wrong. When we got there the man was very apologetic and said he would have the room cleaned and the linen changed. I questioned changing rooms and the woman told me that I would keep this room. In retrospect, I should have trusted my gut and demanded a different room. I left to get dinner while they cleaned, when I was leaving the gentleman that was with the desk clerk kept apologizing and said he would accommodate me. When I came back and the room was cleaned as promised. As I tried to sleep, the very noisy air-conditioner kept cycling, in addition there was a tinging noise from the bathroom, after turning off the television their was a blue glow coming from it which prompted me to get out of bed to manually turn it off. I got up and tried to see if it was water dripping. I couldn't find anything and closed the door to try to go back to sleep. While drifting off I heard noises outside my room, it sounded like someone was trying to use their key in the door lock, I then I heard a door slam. I assumed that it was the room across the hall and again tried to sleep. The noise of a key in a door, a door slamming and occasional voices, along with the very loud air-conditioner noises continued throughout the night. Honestly, I laid in bed deciding wether I felt safe calling and complaining about the door noise. I even considered getting dressed and leaving at 1:30am, but didn't think that would be safe, nor did I have a place to go. After hearing arguing and the door slamming again, I finally had enough and jumped out of bed and called the desk. The women asked if it sounded like angry arguing and said she would do something. The noises stopped, and so did the thought of any sleep for me. I left the hotel at 4:50am. There was no desk personal or anyone in sight in the lobby when I left. Exhausted, I had a 13 hour work day ahead of me. In addition to a questionably clean room, the noises and no sleep, I also was charged more than my reservation price. I am disgusted by what I endured and to be honest will never stay at a Quality Inn or Choice Hotel again. If the word Quality is used in the title, then Quality should be provided....it was not! I stayed at this hotel to get a safe and get a good night sleep, which was impossible. On July 6 I called the Choice Hotels Customer Satisfaction at 800-300-8800. I waited over thirty minutes and was finally connected to a representative. I explained my experience, she then put me on hold for over twenty minutes before returning to me to tell me that someone from the Quality Inn in Matteson, will be contacting me within 72 hours. To date I have never heard from them. On July 13 I wrote to the director of Public Relations and The Choice Hotels Customer Satisfaction department. I received the email below. I was disappointed to hear that your stay at Quality Inn & Suites did not live up to your expectations. Thank you for sharing your experience with us. I looked into your concerns and found that your reservation was made at an online travel website. I would suggest contacting this site directly for further assistance in the matter you have raised. Choice Hotels does not have control over the content and accuracy of information provided on such independent sites. Although I understand your dissatisfaction, I must defer to the hotel's response as the final resolution to your issue. They have sent a letter to you including a refund amount of $25. Choice Hotels properties are independently owned and operated, and their management team establishes policies that their staff must follow. We must abide by their decision as well. I am truly sorry you had a frustrating experience with a Choice branded property, but I hope you will give us another chance next time you are in need of a place to stay. If you book via a 3rd party, Choice Hotels washes their hands of any grievances and don't care of how their franchise's represent their brand. Dirty rooms, noises, and not feeling safe must be a common happening and what you should expect from Choice branded properties. Giving Choice branded properties another chance is the last thing I will ever do! ....By the way, I haven't received that $25.00 check. read more

In all my years of traveling and staying over 200 nights a year in hotels, mainly Choice Hotels, this Quality Inn is by far the worst. First, the check in took over 1 1/2 hours. This was due to rooms not being cleaned and front desk staff being talked down too by someone in housekeeping after they were trying to figure out what went wrong and guest were returning after check in complaining. In my case there was someone already checked into the room they gave me. After waiting 40 minutes I was given a key to another room. This room looked like someone renovated it but did a poor job. TV's didn't work. Carpet was soak n wet from the A/C leaking bathrooms were dirty,toilets hadn't been clean, the suite side had a loveseat and one of the non working TV's. I can truly say that I didn't feel comfortable staying there but had no choice, some one could have walked in since the front desk was so confused about rooms, upon check out they couldn't find my check in because it was in someone else's file. Please take my word. Do not stay here, and if Choice Hotels has anything to do, it needs to drop this one. read more