The check in process was smooth, staff is polite and rooms are well maintained. Great view of the mountains from the hotel. There are quite a few decent restaurants nearby (around 5-7 minutes drive). The pool and spa area are a little dated. Daily breakfast was ok - mostly cereal, waffle and eggs. Unlimited coffee and filtered water are available near the front desk. Overnight parking is complimentary in the private lot. read more

We stayed at the Quality Inn & Suites that was conveniently located in the heart of Silverthorne, right off the 70. Our room was clean and had all the basic necessities, and we had a comfortable stay. They also offer a nice spread of complimentary hot breakfast. We were able to find a nice dinner spot right around from our hotel, which was super convenient. There seem to be many options since it was a bustling area. There was plenty of parking in their lot. +clean rooms +offers complimentary hot breakfast +plenty of parking in lot read more

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Absolutely the WORST customer service EVER! I had booked a reservation since I was having a surgical procedure done early on Tuesday. A week prior to the surgery it was cancelled. I called to cancel my reservation and was told no cancellation policy. I've been a Choice member for over 10 years and I have never been treated this way. Juan from Customer Service was very disrespectful and I will never stay at a Choice facility again!!!! I would give it less than 1 if I could. read more

We were on our way to Telluride and needed a place to stay for the night. This hotel is in a great location. Step out the front door, and there is a beautiful view of the mountains. Just down the street there is a great outlet mall with shops such as Colombia and J.Crew. The Colombia was very helpful to find inexpensive fleeces and hiking shoes. There is also a good brewery. Around the corner was the Ptarmigan hiking trail, it was straight up, but you have a beautiful view of the city as well as the mountains. Also when we went in June there was plenty of colorful wild flowers. The room at the hotel was inexpensive and was a typical hotel room. Perfect for our one night stay. read more

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I want to give a huge shout out to Disha for literally going out of her way to help me, I mean above and beyond. I left something at the hotel that I needed sent back to me. UPS had technical difficulties and were closed for 3 days. She went back for me every day until they opened back up! Now that is great customer service. My package is on its way and the staff kept me informed during the entire process. 100% some of the best hotel staff I have met! Thank you again, Andrea with Van Go Auto Glass!! read more

The staff is very friendly and I did appreciate the front desk person explaining all the little details about the facility that we needed to know upon check in. The facility is closely located to Hwy 70, an outlet mall, and many dining options. We also appreciated the options for breakfast. The cleanliness of the room could've been better. There was an odd, old smell to the room. The bathroom still had remnants of other guests in the tub and on the bathtub stool. Also, when I booked the hotel online, I requested a room close to the grassy area because we were bringing our dogs and it would be more convenient for us. Upon receiving my reservation confirmation the hotel said they would be able to fulfill my request. But when we arrived, we were given a room on the complete opposite side of the hotel, furthest from the grassy area. When booking online, there was also a mention of a charge for the dog stay but there was no specification of amount. Then at check in, we found out it was a $20 charge per day, per pet. That is extremely expensive for them to barely provide a grassy area for dogs and not even allow the dogs to stay in the rooms by themselves at any time. (Btw, it's a $75 fine if they find you leaving your dog in the room unattended. I'm sure that's $75 per dog.) To me, this hotel is not very dog friendly as advertised. read more

I want to make it clear that I am not staying here tonight. But I feel 100% justified in writing this review. I can't speak to one aspect of this hotel further than the customer service I received when I came in to ask a question. If you want the time without knowing how the clock was made, then here is the short answer: Whatever the night clerk, Andrew Clark is being paid, should be doubled. If this is in the future and some one is looking for references to hire him, hire him. Ok, again this may get wordy. So keep reading if you want to know how I qualify that statement. I am staying at a nearby hotel that does not have a gym. My girlfriend is training for a fitness competition and a gym is very important to her. However it wasn't more important than her wanting to save a few dollars and staying at a place without a gym. So after dinner my girlfriend was in a bad mood. So I decided to take a walk, because she's training for a fitness completion and she is super scary when she's in a bad mood (If you ever see this honey I'm totally kidding and love you so much!). Anyway. I walked over to the hotel I am reviewing to see how if I could buy a day pass for the next day. I imagined myself running back to my room and telling her I bought a day pass! I knew she would pick me up, do a couple bicep curls with my jello like body in celebration, then would allow me to make sweet love to her. "I'm sorry sir, we don't sell day passes to our gym." Is what Andrew Grant said to me when I asked him my question. Instantly, I knew my night would now consist of me on the far side of the bed, cowering in fear. (That never happens dear...it's just for...dramatic effect..love you always and forever dear) Are you still reading? Awesome! Here's what I could have said a long time ago. But didn't. I don't want to go back to my room yet. Andrew is an amazing example of what customer service should be. The respect that he showed the second I walked in, his sincere apology that he could not acquiesce my request, and how he went above and beyond. I asked if I could take a picture of the equipment so I could show my girlfriend for next time, or hoping seeing gym equipment would soothe her a little bit. Like food network shows do. Anyway. He also suggested that I could take her to a nearby gym tomorrow that has state of the art equipment. That was great news! I rushed back and woke my girlfriend up and told her! Anticipating a night of sweet sweet love I told her that she indeed could work out tomorrow! With weights! Bonus! However she opened one eye, said "I may sleep in baby...but thanks." And went back to sleep. I stood there, dumbfounded. She actually Thanked me!!! ". So again, I want to reiterate that I have never met him before in my life and that this is sincere. If I owned a business I would hire him to teach customer service. Today. He doesn't need this review, he has a caliber that is very rare in this post-ish Covid time. I'm sure everyone has noticed the decline in service in many areas. But this kid should go far with his attitude, and I hope the best for him Signed, Totally not his Dad Totally kidding. But if I was his Dad I would be proud! A lot prouder than I am of my real son! (If my son ever reads this review I'm totally kidding! You iz gud too!) Going back to my room again. Wish me luck! PS. Anybody with a one star review and this town should seek this guy out. I know it sounds like a crazy endorsement for someone I just met. So find out for yourself. read more

Super nice staff, clean room, comfortable bed and pillows. Free breakfast was a nice surprise, and it was pretty good! Great location and we had a nice stay. read more

...and I'm being generous with the two stars... The worst night of sleep ever in a hotel and I'm not exaggerating. My husband booked a 3 day 2 night stay for my 66th birthday and it was ruined. We walked into the room with the king size bed and a couch and the smell upon entering was overwhelmingly moldy? smelling. When I opened the curtains to see a view of the mountains, or anything green, all I saw at my eye level, not at foot level but at eye level, was concrete and cars. No shrubs or trees. Which meant, no open window to get fresh air at night. Which meant, listening to the air conditioner cycling on and off all night. When the air conditioner cycled off, the refrigerator would cycle on and off. The bed was so bad, I would bet my life that prisoners get a better night sleep on their cots. One little movement on this mattress and it squeaked. It was like something out of a comedy skit. I ended up sleeping on the couch. Not exaggerating. The standard pillows, all 5 or 6 of them, felt like they were stuffed with rolled up socks...still not exaggerating. The next day, we had a tee time for golf and I could barely play due to lack of sleep. We tried to cancel our second night of stay at the hotel on the the very first day we got into our room and we were told no because we had to give 48 hours notice. Not the normal 24 hours. We left a day early and lost our money. Do not believe the good reviews. They can't be from real people or from people that stayed the night. read more

Quality Inn in Silverthorne next to Hwy 70 I been here almost 6 months. I had some memorable and not so memorable times. I enjoyed my stay and never had any serious issues. If I ever had a problem they were always on top of it. The front desk team always greeted me every time. Jose in the day and Andrew at night are very friendly and knowledgeable to whatever you need. Paul the GM is very on point on issues with Covid and rules. Great man and always concerned to make sure everyone has a nice stay. The maids always cleaned my room to highest standards. Rooms are cleaned and very comfy. There is a pool, gym, laundry room, lobby, and many more commodities this hotel offers. Store outlets next door, Nike, Ralph Lauren, Levi, and many more. This is a great location! Free Wifi read more

Free pets. The hot tub room for less than $200? I'm ok with that. Nothing fancy, just chill and such a beautiful part of Colorado. read more

Quality Inn & Suites Summit County - Hot tub room. Great view. Recommend. - Hotels Near Me - Silverthorne, Colorado

I have stayed at many places in Summit County over many years. This is by far the best. From the front desk that remembers you by name to the most professional cleaning staff and to Paul, the on site owner. The best you will get in Summit County ! read more

Be very careful with giving any credit card info to this location or dealing with the manager. After getting a confirmation from booking.com that my reservation was cancelled, and the hotel would provide me a full refund, the hotel used my credit card on file and still charged me. Even after I emailed him the cancellation confirmation. He also said it's not his fault that booking.com did not contact him regarding the cancellation and that it's my problem to deal with. So now we are raising this to a legal dispute. Additionally, I'm not fond of hotel management yelling at customers over the phone. Especially over $240. read more

It was a nice stay until the last 5 seconds when the hotel manager made a snarky unnecessary comment about my dog. He's obviously a dick and not a lover of dogs. read more

Would give it no stars if possible. The hallway and room smelled like smoke even though no smoking is allowed. The bathroom tile was cracked and felt dirty. The front desk called at 10:15 pm when we were in bed (and so was our 7 year old) because someone complained of noise and they called in case it was us. It wasn't and we didn't appreciate being woken up. Then the front desk girl Tara was so rude. She let us know her uncle is the manager when we complained about her behavior, as if that is an excuse to be rude. We left our stay early. We will never stay here again!! Please read this after reading Paul's (the GM) response below: I just read Paul's response and all one needs to do is read some of his and his niece Taras responses to others who have complained, including on other websites. They both need customer service training. (Had I done that, I never would have stayed here). Tara yelled at me from the front desk into the breakfast room because I used the waffle spray that the lady working at the breakfast area used the day before. We had 2 waffles stuck and trashed so she used it. It was below the cabinet but I didn't "plunder through counters" as he stated. He was very dramatic in saying that. And I wouldn't have used it had I known it was an issue for her. Tara yelled that the spray wasn't safe...I simply asked her what to use instead and she said to clean the waffle machine out each time. That was her solution. Then she accused me of rummaging through the cabinets and I explained I used it because the lady working there told me to use it. It wasn't a big deal and Tara made it one. She continued to complain, talking to herself and was so rude. There were other people there during all of this. She could have walked over to me and kindly explained that spray isn't meant to be used in between waffles. But then really the lady working in the breakfast area should be told, because she told me to use it. During all of this the lady walked over, sprayed it again after Tara said it was unsafe and told me it was fine. It literally was no big deal but Tara's rudeness made it a problem. She wasn't in control and let her emotions get the best of her. When I walked over to explain how I didn't appreciate how she had handled it, she put her hand up to my face. When I asked to talk to the manager she said she was one. And that her uncle is the gm, as if that mattered to me. The way she conducted herself is a reflection on your management style Paul. So I didn't want to waste my time. We checked out. If it was a safety issue like she kept saying I'm surprised you use that spray. I wasn't going to take the time to post the details. But I won't be called a liar by my honest review. I will never stay there again and will advise others the same way. Maybe next time you should consider that you may not have all the facts Paul, as you weren't there, before criticizing a customer and defending your niece/manager. read more

The room was nice, clean, huge tv, and the front desk staff was very nice. However, the bed was horrible. It squeaked and was so hard you may as well sleep on the floor. The a/c unit in the room was also very old, loud and did not cool well.These two things made for a restless, uncomfortable night. read more

From the moment we walked in the experience was awesome! Tyler was the front desk attendant on duty and he was great. They got us into a beautiful room with a hot tub in it! He offered us a military discount and they are very veteran (well military) friendly. We stopped here for one night on our way through and it was the perfect spot for us. We have a travel camper and we had no problems parking it in the parking lot which is usually one of our biggest concerns. Just wonderful! Oh and did I mention super clean! Very important detail. read more

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Awful beds, diner across the way plays live music late at night so you won't get sleep. No one seems to GAF about anyone around here. Do yourself a favor and don't stay here. Or anywhere near Baker Brewery. read more

Very upset about my stay. The man at the front desk was so awful! So rude and disrespectful!! I checked into my room the carpet was completely soaked! And there was blood on the curtain rod! Strong smell of bleach. Also booked a king room and just because I asked for the 3rd floor where my family was staying he switched my room to, two queens instead that is not why I wanted. Went down and told him he gave me attitude and laughed and said "well it was a deep clean I doubt there is blood but okay" and kept laughing. I told him to come look and he said no thanks I'm good. Switched me rooms, we asked if there is anything he can do for us and he just switched rooms didnt care what so ever about anything else. So In the end I still got stuck with two queen that was more expensive after I booked for a king room that was cheaper. Why would they put a guest in a room that just got deep clean and the carpet is soaked and strong smell of bleach? I will make sure I never stay at this hotel again. My family comes up here every year for years to go hunting and stay at this hotel. They will be losing all of our service. Very disappointed. read more

Quality Inn & Suites Summit County - Blood on curtain rod. - Hotels Near Me - Silverthorne, Colorado

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This place is practically stuck in the 70s. The design was outdated, walls were paper thin, and the pool looked like a cess pool as it over flowed with spring breakers seeking refuge from the slopes. The "workout room" is something the hotel could have done without since it got my hopes up and let down when I found a barely functional treadmill in a room about the size of my small bedroom in my manhattan walkup. Two stars for doing what they are supposed to do--doors locked, beds were clean, showers were hot. We drove coast to coast and this was the crappiest and most expensive place we stayed in the whole time. Dang skiers. read more

Good value and location. I was very satisfied with with experience at this Quality Inn. First the cons: The pool was too cold. The only protein choice for breakfast was a hard boiled egg and it wasn't good and breakfast was broken down an hour before checkout time. The toilet seat was worn and old and should've been replaced long ago. The pros: The outlet shops, Blue River, and Rainbow Park were in walking distance. The hot tub was nice. The make your own pancakes and waffles were very good. The beds were comfortable. The shower head was good quality. I will definitely return if I need a hotel in Silverthorne. I recommend calling the hotel to compare against online rates before booking. The phone rate was the best available. read more

We had a King Spa Suite~ Layout of the room was awesome. Walls never once let noise in, not even from the hallway and my dog hears everything. Comfy bed, but was off taken by the half pillows? Was very disappointed to find the fireplace broken (In the middle of January) and the heater fumed electrical fire smell when I tried to turn it on. The spa tubs facet was tiny, it took a long time to fill the tub. And one of the bedside lamps were broken, and trash under the couch. Disappointed to pay for such a "luxury suite" and have that many things unfunctional. But other than that. Nice. read more

Quality Inn & Suites Summit County - 2 person jacuzzi jet tub - Hotels Near Me - Silverthorne, Colorado

Quality check inn, very quick and pleasant. Cookies and mints at the front desk, a nice touch. We were on our way to Denver however there was a snowstorm and we were forced to pull over because we didn't have the right tires to make it up the I-70 hill. We were able to get a room for two plus our dog here relatively easily, which was a relief. The elevator was very small. The hotel and rooms seem dated, though decent. The towels were thin and the soaps/ toiletries were "eh". There was a microwave and mini fridge in the room, where we were able to store the leftover pizza from our ($$$) delivery. I was ready to get on the road ASAP in the morning. We did not see the breakfast bar; I had read it was waffles and hard boiled eggs etc... which sounded unappealing to me. Overall, it was fine. I'm grateful we were able to get there safely and get some rest. I personally wouldn't return if given the choice. read more

Clean room and not too bad overall. A little high priced, but understandable for Summit. They allow dogs which is why we stayed and everything is accessible for wheelchairs. Only big negative, I'd say, is that the walls/ceiling are paper-thin so everything is audible like people walking, talking, bathing, etc. Also, didnt help that kids running down the halls shook our room. Normal walking isnt noticeable. Bring ear plugs. Would stay here again. read more

Room was nice, clean, and the hotel had a nice atmosphere. Clerk was the front desk was friendly. Not the cheapest hotel, but typical for this town. I'd stay here again if back in the area. read more

Stayed here three night its been great. Stayed one night then came back when we tryed an other hotel near here where the expience was awfull but this place was great rooms are clean hotel night staff is nice and courteous would recomend it anytime. read more

Dirty lobby and halls. Broken sliding glass doors (nice freezing breeze). Blow dryer didn't work. Shower head falling out of wall and sprays every where. Mold on ceiling. read more

Quality Inn & Suites Summit County - Broken shower head. - Hotels Near Me - Silverthorne, Colorado

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Walked in at around 6am, was very tired from a long drive and needed to sleep. I expressed my need for a room and was met with two arrogant and ignorant employees who had the customer service skills of a local drug dealer. They were extremely impersonal and quoted me 122$ for less than a night, they lied to me and said that every other hotel in town was twice as much. Funny, because I paid less than 70$ across the street at the Luxury Inn, had great service, free breakfast, and a nice, quiet room! read more

I'm only giving 5 stars because in a perfect world the day manager would be unemployed, and the vaping guy with tattoos would own the entire chain of hotels. If I had my choice, and I was a trillionaire, I would have made him quit and hang out with my girlfriend and I the rest of our trip. An absolute Georgia peach this guy was. The day manager however, sheesh, what a rube. My rocky relationship with him started on the first morning when I was eating the tastiest continental breakfast waffle I'd ever eaten (I think they spike the mix with sugar). I asked if they happened to have peanut butter, because obviously waffles are better than crack with a little PB on em. Without so much as blinking, looking up, or even twitching, he responds with; "DO YOU SEE ANY OUT THERE?". Now, because I was raised a god fearing Christian, I gave this man a pass. Who knows, his cat could have just died, his mom may have been threatening to make him move out, you just never really know. Regardless, next morning comes around. Not a soul in sight, sitting all by myself drinking my coffee (also spiked with some sort of addictive substance). I politely ask him if I could possibly change the channel from the dreadful local morning news show (who cares about water skiing turtles, and why is that news?) to the World Cup...folks it only happens every four years. In true grinch fashion, and I mean the grinchiest of grinches, he replies; "Absolutely not, why do you think guests have tv's in their own room?" What kinda malarkey is that?! I was blown away, I wanted my tattood vaping buddy back, I was torn to pieces, and I missed an insane bicycle kick in stoppage time. Alls well that ends well though, as my girlfriend left her ring in the bathroom and they packaged it up and sent it to my house across the country. And yes, you guessed it, the night manager was the one who sent it. read more

Our bathroom smells like sewage and when I informed front desk of this, they had no solution. The bed is really uncomfortable and squeaky and they use strange half pillows. The whole place feels dirty. The name should be changed to "Adequate Inn", because it is certainly not quality. read more

Extremely rude staff with horrible customer service. When encountered with the terrible customer service I asked for the managers name and advised I would discuss the short comings of my stay in the morning. About 30 minutes later at 10:30 at night we get a call from him kicking us off the property by 11pm. This is coming from a guest that spends 200+ nights a year in a hotel. Even though there isn't a Hyatt in Summit County the Hyatt Diamond member customer service desk they were able to find detailed wonderful accommodations. I would recommend anyone to avoid this establishment at all costs. read more

Attempted to check in late night. After repeated attempts to rouse the clerk, ended up having to call the hotel in order to get him to come to the front desk. He then informed us that he was locked out of his computer and couldn't find our prepaid reservation. But if wanted to wait at least 30 minutes, he could attempt to access his system again. No guarantees that he would be able to get in. Considering it was 1:00 o'clock in the morning, it was not a consideration to wait to see if he was successful. No offers to make his guests comfortable while waiting. The alternative was to have police escort us off the property. Definitely need some lessons in hospitality and guest service. read more

Good price with standard hotel amenities, friendly staff, good breakfast selection, great value. Low water pressure in shower.

We stayed there this weekend for a wedding. While the hotel is pricey, they had very good customer service. The room was nice a spacious as it was a King Size Suite. They didnt have much for cooking utensils. One thing that I was disappointed in is the fact that they stop serving there continental breakfast at 9am. We missed it by 5 mins and it wasn't come on down and grab what was left it was no it ended at 9am. Overall I did like the atmosphere and the lady that greeted me and the interaction when I left. read more

This is the best bang for your buck in this little ski town. The rooms are very clean, the beds are really comfortable, the pillows are the softest I have ever slept on, the pool is warm and clean and the swim hours go until 11pm, the hot tubs are hot and clean, one outside one inside. Oh yeah the pool is indoor also. Plenty of towels, Breakfast is hot, ready and good. My family and I stayed in the family suit, room 319, a pull out and bunkbeds in the large living room, king size bed in the master, with a kitchenette, fully stocked with dishes, pans and anything else needed to cook and eat with. All of the amenities at the great hotel are perfect, but none of that would matter if it wasn't for the amazing staff! Attention Upper Management; I am a business consultant for small business from everything from customer service, merchandising, marketing and atmosphere. Let me tell you from one pro to another your front of the house sets the standard for what one hopes for when checking into a Hotel. Tyler is a wonderful young man with a great smile and amazing customer service skills. He is helpful, nice, informative and just an all around good person that likes his job and the people he is dealing with. This young man is going places. He is full of positive vibes. The young woman, Tara, is another amazing employee that serves up perfect customer service and a beautiful smile. She was so helpful and considerate of all of my families needs. In fact we locked our keys in one of our vehicles and she came to our rescue by calling the local authorities and having them come assist us. She goes over and above her call of duty! Give these two a bonus! They are great! It is employees like this that make customers come back time and time again! We are life time customers of this wonderful Hotel and will tell all of our friends and family to stay here next time they are in Summit County. Thank you Tyler and Tara for helping our entire family have a wonderful time! Your great! Until Next time Dusty Ray and Family read more

Nice hotel that we stayed for one night while heading to A-basin. We got an awesome room with an extra room/space in the back that had bunk beds. So this was extra nice for the kids! Close to the outlets and local restaurants. I would stay here again. read more

This place was a clean comfortable haven for us! So pleased! Comfy beds and waffles for breakfast. Price was right too.,

Not clean, terrible noise containment thru walls and floor. beds ok, saving it from 1/5 stars. parking good during summer stay over weekend read more

Spent a night at La Quinta for one night, only to leave the next morning. No air conditioning (which was not disclosed to us when we made the reservation, nor upon check in. Quality Inn gave us a room immediately WITH AIR CONDITIONING and Tara was very helpful and understanding of our situation. Quality Inn gave us the experience we were expecting at La Quinta. Thank you very much Tara and the entire Quality Inn staff for saving our vacation! read more

I didn't even stay here and had a bad experience. We booked 4 rooms at this hotel for my wedding and after reading many negative reviews about the pet policy, I decided to email the GM- Paul regarding their pet policy and the pet being unattended for minimal hours of the day. I am getting married therefore we cannot take our dog to the wedding and to dinners. Not only was Paul rude and snarky in his response instead of polite & mature, Paul said he would call the humane society to pick up our "abandoned" pet if we leave our dog for a couple of hours at a hotel.... which might I add is NOT abandonment. (AND what a response to a simple question!) Our dog is well behaved and sleeps. He has traveled all over the US with us and has NEVER been a problem in a hotel, nor have we ever had problems like this with a hotel. He said Colorado has abandonment laws so I looked them up and it says "abandonment means to forsake entirely, neglect or refuse to provide or perform legal obligations to care for and support an animal" LOL NOT leave an animal in a hotel room for 2-3 hours (well fed & brought to the bathroom before). This guy is a joke. We did cancel our rooms but I would not recommend this place to anyone! I believe someone else needs to run this place- based on the reviews regarding Paul. Or just don't make the place pet friendly if it's actually not. read more