Not only was this an unexpected amazing hotel, we were upgraded to a better room upon arrival…read more Thank you so much for sponsoring the Joker and Jester Comedy Tour. Hope to stay again.

This was such a nice time! The staff was super friendly and helpful from the time we checked in…read more Out room was very large and clean and well equipped with furniture and antique decor. The halls are full of history from the 1800's. We had the 'do not disturb' sign up so they left fresh towels out side our door. Breakfast was delicious including sausage biscuits and coffee cake, apple dumplings. I would absolutely stay here again!

The catering for holiday buffets is terrible. It gets worse with each event. The ambiance is…read morewonderful, except for the ballroom. I'm not sure what that wrinkled drape is covering behind the bar, but it's hideous. Service is good, not great, but they haven't been trained. Raw bar needs cocktail forks and crackers. Main dishes are just barely warm and not seasoned properly. Bake fresh rolls and serve hot! It's like a country menu that tried to grow up. Desserts are shameful.

The hotel and location were amazing. The staff was very friendly and assisted with places to eat…read morethat were local. I would highly recommend. There is a tremendous amount of history at this hotel.

Horrible experience, worst motel I have ever stayed in the Hilton Chain…read more Checked in OK. First night ok. Next morning used toilet and spilled coffee several places on the bed. Went out and came back later with family. We all came to my room. The room had been supposedly be cleaned. Immediately saw the sheets were not changed even though the bed was made. Went into bathroom and saw toilet had not been cleaned. I called front desk and was told n one there to correct the issues. I was offered the opportunity to come and get new linens and stuff to do changing and cleaning myself. The next morning I called the front desk and ask for late checkout. I at the time was a gold member but Diamond now. As a perk late checkout is allowed. At 11AM a knock on the door and I told I was late checkout. At 11:25AM was told either I vacate the room by 12:00 or I will be charged for another night. Unreal, I filed a complaint with Hilton and so far received no nothing. I advise avoid this place if you expect quality services and respect.

Stay here stay here stay here! This hotel is new and nice and clean and I had a great nights sleep!…read moreI decided on this hotel after seeing a concert in Knoxville and not wanting to deal with the traffic there. It isn't too far off I-40 and worth the drive because other hotels in the area aren't as nice and are more expensive. I 100% recommend! I'd stay here again in a heartbeat. Breakfast is included as well.

I remember telling my wife the last time we were here that if I could build my dream cabin-it would…read morebe the Balsam here at the lovely and cozy Swag. Two bathrooms, two steam showers, sauna, living room with fireplace, outdoor balcony with fireplace and shower, and it's right across the fence from our nations most popular park-Great Smokey Mountains National Park. We walked right out our door to hike. Nearby trials take you to waterfalls, waterwheels, and the spectacular panoramics from atop Gooseberry Knob or Hemphill Bald. We returned from one of our hikes just in time for the Swag's stellar bbq picnic. That leads nicely to the food and service which is as good as it comes-and frankly what you can expect from a Relais and Chateau. Tables with your names for breakfast and dinner, nightly bites during happy hour, and even lunches to go for your adventures. Which, for us even included horseback riding at the nearby stables. Naturally, they were waiting for us when our ride ended in one of their electric fleet of Volvos to whisk us back up the windy road into a vacation of our dreams!

We have just enjoyed a wonderful fifth annual July visit to The Swag to celebrate our 56th wedding…read moreanniversary. The Swag is a premier lodge nestled on a mountainside in the Smoky Mountains high over Waynesville NC. It offers spectacular views, immediate access to the Great Smoky Mountain National Park by simply walking through a gap in the fence outside the main lodge, fine dining, pickleball courts, a spa, and a small gym and pool. An expert naturalist is often in residence and conducts a variety of activities, including organized hikes, talks about wildlife (bears, coyotes, bioluminescence and other interesting aspects of the natural world).  Other activities include a presentation on coffee making by their barista and wine tasting sessions. But if all you want to do is just have a wonderful place to  relax and enjoy being in the great outdoors, The Swag is one of the best places you can go. The Swag is a Relais and Chateaux resort so accommodations are excellent and range from a comfortable, well furnished bedroom for two to a cabin suitable for an entire family. À la carte breakfasts, packaged lunches (including backpacks and water bottles if needed), and four-course dinners are included in the daily rates. The lunch and dinner menus change daily, but dinner entree choices typically include beef, seafood, poultry and vegetarian options. On Wednesdays and Saturdays there is a mountain top lunch picnic with abundant food. Thursday evening is barbecue night. Food at The Swag is locally sourced and quality standards are exceptionally high.  Service at The Swag is truly exceptional. Every employee is focused on making sure all of your needs are met. The kitchen tries to accommodate any special requests. Much of the resort's clientele return year after year, and guests are automatically offered a return reservation for the same time and accommodation next year at the time of checkout. This is great for established clients and has allowed The Swag to build a large band of loyal followers, including us, but this does make it harder for first-timers to get a reservation for a time and accommodation they would like. My advice is just keep trying!  We got our first reservation after many tries when someone cancelled while we were on the phone with the lodge trying to get one. Tradition means a lot at The Swag, and that is a good thing. My only suggestion to them is to consider adding an à la carte section to the dinner menu as many other fine dining establishments do. It would give the kitchen more opportunity to try out dishes before adding them to the prix fixe choices and allow guests who may not want a full four course dinner every night an alternative. I realize that this would complicate the traditional pricing scheme, but that should be manageable.

HOLY THEY HAVE A WHOLE GYM. If you want a hotel where you can still get stronger then this is the…read morebest. They have everything you could ever want! Edit: this bed is like sleeping on concrete. Never come back, I think I broke my back in 7 places...

Back in the area for business…read more Making a reservation was easy and when I got here, it was confirmed that the lady on the phone left detailed notes for anyone after her because of an exemption they give with certain employers on room rates. The issue though was that the elevator was out of use (ended up finding out it was caused by a bad capacitor caused by a lightning strike, a maintenance individual coming in to replace it and not doing it, and then an emergency switch catastrophic failure), but this was disclosed as I was making my reservation on the phone. I was able to get a king suite (picture 39 of 63 on this Yelp entry) just because the rest of the rooms were sold out on the first floor. From my last review, one item I never elaborated on was the cable. Yes, this hotel does have History, Discovery, and Travel channels. In fact, I think they maxed out the tiers on whomever their cable provider is. 10/14/2025 GEEZUS! They are innovative with their breakfast?! I went down to find either country fried steak or a chicken patty along with sausage patties and hash browns in the breakfast area. Whatever it was, it was so good (the meat inside was white, so probably chicken). This is definitely a nice change from just having sausage or bacon like at other hotels I have stayed at. By introducing a meat with breading, it is further enhanced by the sausage gravy that this hotel serves for its biscuits and gravy! One could even make waffles and you get? Chicken and waffles! Suggestion: If the owner of this hotel reads this review, consider putting out cold cut salami or ham slices and a cheese plate. Apparently, all the top tier hotels in Europe do that. 10/15 The breakfast was still the same, with all the same meats, baked goods, etc. I ended up getting a waffle and trying it with the chicken patty and it was great. CHICKEN AND WAFFLES! Good with syrup and ketchup as well. The only issue with dining was just that this hotel does not keep any caffeinated and decaffeinated teas. All in all, it was a good stay. I just wish their elevator was working.

If you plan on staying here in November just know that you will be sleeping in the room with the…read morebugs. I was informed by the front desk that it's normal for these bugs to come in this time of year. So it's nothing new, it's part of life.

OK hotel except for grumpy staff. Not sure why they are charging way more than they used to. Upon…read morefurther checking we found a nicer hotel in town, at a much lower price. Confusing.

We've been coming to this spa for over 20 years. The mineral hot springs are healing and you enjoy…read morethem from the privacy of your own personal tub. The area is beautiful and on the river.

I guess I did not know what to expect when they said that NC had hot springs. I was hoping to soak…read morein the hot springs that are embedded into the actual ground. When securing the hot springs resort and spa, my "friend" wanted to book it late at night around 9 pm. I wasn't too fond of that idea since I wanted to view the scenery. Anyway, he changed the reservation time by phone. We went with the basic package for 60 minutes. Once we arrived, the parking lot was spacious. We went to check in and purchased some souvenirs that were a bit on the pricey side. An older gentleman who was nice walked us to our hot springs which was just a secluded hot tub near a free-flowing body of water. The hot tub temperatures were warm and not skin-burning hot, but it was perfect since it eased my tense and painful muscles that I had been temporarily suffering since the beginning of the week. I can't say if the water was real mineral water or not. I just wasn't expecting the hot springs to be a hot tub with jets. My expectations were much higher, as I had imagined like the ones in Colorado. I was hoping to nestle my body against some geological formations as I was engulfed in peace and relaxation.

The lady that checked us in last night was so sweet and kind! We brought our dog so they are a pet…read morefriendly location. Our room was clean beds were comfy. They had an outdoor pool that looked nice but we didn't use it. They also had complimentary breakfast but we also didn't eat it this morning. My only complaint.... Housekeeping kept knocking on our door at 830 when check out was not until much later Our kids were out of town with family and this was our chance to sleep in but housekeeping had other plans. My advice... do not forget to hang your do not disturb tab.

Basing my 4-stars on expectations. Going in knowing this isn't the Ritz Carlton, I expect a good…read morestay in a clean room. This Hampton Inn consistently delivers and exceeds on some areas. Enough so that it's my main hotel wherever I visit Kingsport. Location - 5 out of 5 - beautiful views of the mountains but also easy access to the highways. There are restaurants and fast food nearby if needed. The building - 4 out of 5 - well maintained and clean. The rooms have reasonable wear but were in good condition. Comfort - 3 out of 5 - about what you would expect from a hotel bed and pillows. The room I stayed in this time (415) was rather large which was nice. Room amenities - 4 out of 5 - basic amenities such as microwave, fridge, coffee, and basic toiletries. What I really liked was the number of outlets. A total of about 10 in the room and 2 on each side of the bed. Also had basic USB in at least 3 of them (no USB-C). Though I didn't use either, they do have a pool and gym. Service - 3 out of 5 - everyone that I came into contact with was friendly, but then again I didn't come into contact with many people. Food - 3 out of 5 - basic breakfast food, nothing flashy. Always have hot options as well as cereal, yogurt, fruit. They switch up the hot options for those staying longer than a night. If visiting Kingsport, I highly recommend staying at this hotel.

My family and I spent the night here after a 12 hour road trip from the Northeast. We booked an…read morehour before we arrived and come 11:30pm, the receptionist was still ready for us! The woman at the front desk was friendly and courteous, she promptly checked us in, handed us the card, and motioned to where we needed to go. Our room was immaculate: beds made neatly, clean sheets in drawers, sinks were polished, even the tiles in the shower didn't have grime on them. Bathrooms were filled with tons of bath towels, face, and hand towels. Only thing I wish was for the bath mat/towel to be thicker, with 3 people showering, the make-shift shower mat/towel got soaked pretty quickly. Included was your standard shampoo, conditioner, body/facial soap bars. Bathroom also had a hair dryer - nice! One thing that we were nervous about was the fact that we had a very large roof bag on our car. There didn't seem to be any or many security cameras in the parking lot so we weren't able to confidently leave our bag out in the parking lot. Throughout the hotel there seemed to be security cameras in the hallways, the front lobby, and right outside the lobby. Didn't see one camera in the parking lot though... What's different due to COVID-19: no pool or hot breakfast in the morning. The hotel replaced hot breakfast for a modified grab-n-go. You go to the front desk and choose from their select options of cold foods: cereal, muffin, bagel. And more... Unfortunately breakfast closed at 10am so we came out too late. Overall, not a bad experience at all. Will come again if we ever make the drive back up to New England!

We checked in around 11:15 PM after a long drive from Atlanta on the night of 6/2, expecting a…read morerestful night before continuing our trip to VA early the next morning. We had stayed at this location several times previously as a midpoint between Atlanta and VA. Unfortunately, the hotel lost power around midnight for several hours, leaving guests without air conditioning on a hot summer night and causing significant disruption. Another guest even became trapped in the elevator and required assistance from the Fire Department, adding to the commotion. What made the situation particularly frustrating was that the hotel was aware of the planned outage in advance, yet no proactive notification was provided despite having my contact information through my BW reservation. I only learned about the outage through a casual conversation at a nearby gas station directly prior to check-in. Had I been informed ahead of time, I would have made alternative accommodations. When I raised my concerns the next morning and simply asked about refund options, the front desk associate was dismissive, argumentative, and repeatedly placed responsibility on me for not canceling my reservation. This was especially unreasonable given the non-refundable booking terms and the fact that we arrived late at night with few practical alternatives. Rather than acknowledging the inconvenience, I was told that I should contact the utility company, which was clearly not an appropriate resolution. I appreciate that the manager, perhaps owner, that ultimately came out front, as she was calm, professional, and willing to listen. However, the employee's lack of empathy, accusatory tone, and insistence on shifting responsibility to the guest significantly worsened an already difficult experience. At point telling me to "Leave....Just Leave....Leave!!" after I stated that her tone was overly apathetic . This situation was not simply about the power outage itself, but about the hotel's failure to communicate in advance and the poor customer service that followed.