BEWARE! A dishonest employee of the elderly owner treated customer's signature on the "Acceptance…read moreof Work Performed" paragraph on the "Home Improvement Contract" as a "Blank Check" to later charge WHATEVER THEY WANTED," despite the form authorizing no such thing. The dishonest employee believed a signature on that line nullified the price quoted by the company over the phone. IT DIDN'T- an oral agreement is VALID and enforceable unless supplanted by a VALID written contract - but that didn't stop Danny V. from claiming the customer authorized an unspecified "contract price." As I pointed out to the dishonest employee, the lower left section of the form where a contract price would be specified, and the customer would sign acceptance of such amount, WAS TOTALLY BLANK! There WAS no "Contract Price." The only price owed was what was quoted over the phone. I don't know whether Danny V. even understood the clear language of the form or whether he just pretended not to. No dollar figure was anywhere on the document I signed, other than a pre-printed $10.00 Fuel Fee. Which was never included in any final invoice. After the 30-minute job was completed, I asked for a bill and was told the office would contact me. I called the office and paid the requested amount with a credit card. The next day I was emailed an invoice stamped "PAID" showing no balance due. One week later I was emailed a second invoice for almost twice as much. After I complained, Danny V apologized for the double billing but said he noticed "a large discrepancy" and claimed I owed the "contract price" and how did I want to pay for it. He attached the form I signed - with the Contract Price section still blank - but with an inflated number added elsewhere on the page. There was no subtotal or total. If he'd honored my request for an apology and retraction, I wouldn't be writing this review. But it's disheartening to see a dishonest employee damaging his company's reputation. In my opinion he should be fired - or jailed.

Plumber didn't show up. Called them and there was no explanation, can only leave a message. Not…read morerecommended.

49.50 mystery charge 3 weeks later of a job I declined. Not…read moredisclosed upfront the charge they put in my credit card, actually not discussed at all, I passed on their service as their quote was 3 times higher than anyone else. Company insists that can be used as a credit on any future services. I just want a refund.

Still having issues from 2019 repair that they refused to follow up on after we spent $8000 on it…read more Was pretty unhappy when they never responded to an email with a full list of issues. Today was one of those days where we had a lot of issues related to the repair.

Absolutely would recommend! Guys are professional and get the job done. They care about the work…read morethey are doing.

Don't hire them for anything gas related unless you want to damage your appliances and possibly…read morehave trouble passing inspections later. I tried getting other plumbers to fix their mistakes but refused to work on it because they thought stuff could be broken and didn't want me to blame them. Three separate plumbers saw their work and politely told me to never hire them again. I was willing to let what they did slide because they were friendly and seemed to want to make things right, but they ghosted me so I figure I should warn people. The main problem is when I upgraded my gas unit to a higher pressure, the gas company told me to make absolutely 100% sure there was a regulator between the unit and the house or my appliances could be damaged. They went on to say that if the plumber I called didn't think it was necessary to find a new plumber. I wish I had listened. I called this plumber and they explained to me for 20+ minutes how a regulator wasn't needed, and how dare the gas company try and scare me, etc. I repeated what the gas company told me in 5 or 6 different ways, particularly that pressure was going to increase by 4x. The plumber told me that a regulator wasn't necessary, appliances won't get damaged, appliances have their own regulators, etc. Literally a 20 minute conversation of back and forth. I decided to trust the plumber because he sounded supremely confident. Gas pressure was upgraded. Appliances stopped working. Found out later they could have been damaged. Called the plumber. I think they realized they messed up and the plumber called the gas company. Gas company showed up and removed the upgraded unit because apparently it was so dangerous it's not even allowed. Sanchez eventually came back out, put in a regulator, but when the gas company came back, they said the regulators weren't even facing the right direction and could easily get water inside of them. If it froze, my gas lines could seize up. The gas company guy was supremely polite and diplomatic but he basically said this was a brain dead mistake and would take 10 minutes to fix. He also wasn't sure if such a positioning was even to code. Like I said, maybe they're good at water, but don't trust them for gas. I need to call another plumber to come fix the regulators and cross my fingers that my water heaters and dryer don't have any subtle damage that would take years off their lifespans. Oh yeah, and they ghosted me. I texted them 3-4 times over the past month or so and nothing. If you're the owner, don't message me. I want nothing to do with y'all. I'm going to tell literally everyone I know to avoid y'all. I'm going to tell the person who referred me that he's screwing people.

Service Hero installed my new water heater from Lowe's. Jesus Puga was the technician. I thought…read morehe did a truly wonderful job. If you ask any question about the installation, Jesus loves explaining the technical aspects about the water heater. I called him a couple days later to ask more questions, and Jesus took a lot of time to be sure that all of my questions were answered. In addition, Jesus repaired the damage of the current exhaust piping that was already in my garage before the installation began at no extra charge. Plus, he wanted my garage floor to be clean while he worked, so he swept the entire garage. His work was pretty flawless. I rarely write Yelp reviews, but Jesus's work was quite impressive. Hugh is also extremely helpful. You can call him for any questions and he always answers the phone right away. I can assure you that you are in good hands if Jesus installs your appliance. He's extremely knowledgeable and he truly cares about doing a fabulous job!

A typical bait and switch company. They advertise to call them and they will clean any drain for a…read moredollar amount. When I asked to verify the price being charged to clean my drain, they said the technician would tell me the price as he would better know after seeing my situation. I informed them that it was easily accessible, no obstructions and they could be in and out in 10 minutes. These horrible companies make these kid technicians do every upsell they can to bump the price. The tech and I spoke, he asked me if I wanted to do a jet cleaning of the entire house because of the age of the house and a chuckled and said no, just a simple dtrain clean please. He sighed and quoted me double what the company advertised. I shook my head and said no, his company quoted me half the price. I did tell him it wasn't fair that they make him do this unfair tactic. He agreed to do the clean for what was originally quoted. This poor kid, they make him drive his personal truck, it is unbranded with no company sign. He retrieves a cordless drain cleaner from his truck, not a professional cleaner, a simple hand battery cleaner and was done in 5 minutes. He didn't even have to put anything back together. No tools were required. No uniform. No paperwork, it was all done over an iPad. His own personal vehicle, I assume they made him buy his cleaner from good ole Home Depot. And make him try and upsell to make more money for the bad company. After the piping was installed a few days later, the drain was not cleared. I contacted Service Hero and was told that the original technician would be reaching out to me to arrange to come back. No phone call after, no technician and still a clogged drain a week later. Horrible practices from uncaring business owners. I did ask if they were local and family owned. The business says they are in Covina but the tech said they were out of Ontario. I truly don't think they are family owned, just another corporation trying to make a quick buck.

Eddie and Eddie, father and son, took excellent care of me. I had a water heater go out on a…read moreSaturday. I called them up and within an hour Eddie sr. arrived, diagnosed the problem, and noticing everything was still under warranty,he called the company up and had the parts expedited. The parts arrived on the following Tuesday afternoon, by 3pm Eddie and Eddie had my hot water up and running. Smooth and seamless. Excellent service. Excellent price.

Called General Service Plumbing on a Saturday when the piping above our commercial water heater for…read moreour apartment building started leaking. Eddie came right out, figured out exactly what was wrong and fixed the problem immediately. Quick, friendly service!!!!!

Charged me 300 dollars for their tech to come shut off the water for 15 mins. Definitely contacting…read moremy credit card to back charge this, as they did not even let me know of these ridiculous charges. Called to try and resolve the issue but got horrible customer service from their office staff.

Techs like Ernie Hernandez, you don't come across to often, knowledgeable, professional, etc... but…read moreabove all someone who pays attention to detail and goes that extra mile to help you, I value that the most(keep it up Ernie). Had a service call for an issue with our Raypack and he fixed it but as he was working on it he heard a loud vibration sound coming from our main boiler pump after he was done repairing, he took a quick look and identified the problem, offered to repair right there and then after confirming with his boss and getting us a quote in a few mins (keep in mind, this sound had been there for a while and I can testify a few techs have come for other issues and they either have chosen to ignore the sound or have simply said that some vibration is normal) so after fixing the pump issue, the entire thing went from sounding like a jackhammer to completely silent it was a night and day difference. Saved us from a no hot water emergency call in the near future if that would have not been fixed. Pro star, please send Ernie for any service calls we need in the future .

I am happy to be a loyal customer of Engineered Comfort. They have provided economical routine…read moremaintenance for my A/C and heating system in the past, and today, when our A/C went out, Oscar figured out a way to squeeze us in to see what was wrong. Adrian came to our house and figured out the issue quickly, and had the part we needed (capacitor). He replaced it, checked his work, checked that there were no other issues and left us with cold air again, just in time for the next heat advisory. Adrian was not only knowledgeable and thorough, he was so friendly and kind. Oscar, too. I love these people and I'm glad I found them.

We were miserable as the heat edged to 100F and our A/C happen to break down. After many calls and…read moreof course all other AC companies busy and booked, thankfully Engineered Comfort was able to schedule us last minute. Michael the tech to the rescue! He was able to troubleshoot and fix a part. And again, thankful they had the part readily available. The A/C fixed and house cooler again! Great service, super professional and highly recommend! Thank you Michael and the Engineered Comfort team!

This company apparently thinks they are above the law. Full on ran a stop sign at 830 a.m. this…read moremorning at Mitchell and Wells off la Sierra right in front of me. Barely even slowed down. 12-16 -2022 I don't know why people are getting this bad but from a company? I won't ever use this one.

If you need AC/Heating repair or installations these guys should be contacted. I had a furnance…read moreissue and they were able to Diagnosed and resolve the issue in little tome. Very professional, knowledgeable and most importantly honest. Highly recommended.