Within an hour of us calling, Christopher arrived fully equipped to help us clear a stubborn shower…read moredrain. About an hour after that, he had not only fixed the problem, but also took a look at the rest of our plumbing system and gave us thorough instructions how to upkeep it ourselves (and therefore save lots of money in the process). Speaking of money, he was upfront about costs of service, so there weren't any unexpected or hidden fees. Best of all, he was respectful to us, our home, and our appliances. Christopher went above and beyond to help us on a stressful Saturday morning - highly recommend his services for anyone who needs plumbing assistance!

I had an emergency plumbing situation occur on the evening on December 30th. The sewage was coming…read moreback up from the shower and toilet and all tenants in the house had to stop using any drains immediately. I contacted other companies who would not be able to come out until the next morning. I contacted 24 Hr Drain Cleaning & Plumbing and Chris came out within 1 hour. He explained the situation to me, what he believed the issue was and what needed to be done. It took about an hour and he resolved the issue and had the drains unclogged and functional again. Chris was very professional, timely and great with communication. I highly recommend his services and am very grateful that he was able to help us so quickly during a very stressful situation and so close to a holiday.

The plumber that was here was super efficient, kind, respectful, super smart and did a fabulous…read morejob. The price was reasonable. I highly recommend!

I highly recommend drainsters. They were professional, reliable and reasonable. Number +1 (617)…read more285-4275.

We had water in our basement and trouble with the toilets so figured it was a clog. Called on a…read moreSaturday morning just before a major snow storm, so very anxious to get it fixed and not heard back from a couple phone calls to another number. So glad they were the ones to get back in touch! Kaiden was on it immediately, found the clog, took care of it and we were back in business in less than an hour. We could not recommend this business highly enough!

Had to have the pump in my basement bathroom pump-up tank replaced. While the job was eventually…read moredone, there were a number of problems. First, the tech misquoted the pricing (three times) on his way in - by several hundred dollars. I found this out being handed the bill on his way out the door - 'I made a mistake'. When taking the tank apart, broke most of the PVC connecting to the septic tank. It was all replaced, so I guess I got some of my money's worth, but they were unable, for some reason, to remove one of the tank cover bolts, so they just spun the cover around on that one bolt. We won't know until warm weather if they were successful in properly sealing everything back down. The entire area around the tank (my utility room) ended up literally soaked in septic tank water. The removed pump was deposited in the middle of the floor. (At one point, they wanted to walk a bucket of vaccumed up septic water through the house to dump it in my upstairs toilet.) There was no care taken to protect carpet in the process of removing any of the old (septic) materials out of the basement. There was no effort made to dry or disinfect the utility room at all. The second reason for the call was a clogged sink drain upstairs. We provided access to the cleanout downstairs. When the pipe was finally snaked, the resulting black clog coming out of the cleanout missed a waiting trashbag, and was deposited on the carpet, splattered in a living area. There was no protection used on the floor at all. The tech said, 'I sprayed cleaner on it, it will dry with no stain'. It took me personally two hours plus of cleanup work to remove the mess they left. I also spent another hour or so disinfecting the utility room. With their own photographs for evidence, I still had to make a number of calls to get the attention of their office manager, who finally agreed to a small refund to cover my time. This ended up as a bill of around $2000. Although the work was 'performed', apparently the concept of customer service has been abandoned in our current culture. I couldn't help feeling like they thought I should have had no complaints. I had a bunch, and frankly the $250 compensation off the final bill was still insulting. Overall, a horrific experience - I would not recommend this company to anyone, for anything, thanks.

My review is a horse of a different color. While they offer some septic services, they don't cover…read morepumping. HOWEVER, when Rachel answered the phone and broke th news, she was quick to recommend a service in my area and provide their phone number. I know you're not looking just for a "niceness" review, but she represented the kind of helpful customer service I value these days, and I'll be sure to use them when I have drain unclogging issues in the future!

We had a major sewer pipe blockage in an older industrial building. Years before, a machine shop…read morehad clogged this drain with what can only be called cement. It was jammed solid and we, the new tenants, had no idea. When we installed a new piece of equipment and nothing would go down that drain, we were in a jam. water everywhere and an expensive new machine was unusable. All Owners came right away and figured out the problem. They had the right equipment to get through the blockage and get us up and running. It was a big deal and they did a great job! Highly recommend!

I give service a five star for their professional approach to a very tough job. They have always…read morebeen on time and come through when needed. Had a few problems with a couple jobs but they were quick to resolve the issues. Kim the dispatcher is very helpful and polite. Highly recommend if you need service quick.

Very good service. The gal in the office is wonderful and polite and very helpful.. They pumped my…read moreseptic and came back an hr later and put in a riser. Now I do not have to dig my lawn up anymore. A riser if very affordable. I'd like again to thank the female manager in the office for her help. She was very professional.

This is a company should do classes to show other companies how to do business…read more outstanding operation. I called got the answering service and within 15 minutes I got a call back to set up an appointment and within two hours they were at my home did the job. the technician George was outstanding cleaned up after he was done shook my hand thanked me for my military service and that was it outstanding company.

First time after fifty years in our home we needed service like this. The initial phone answer was…read morefactual and complete and a few hours later their very experienced technician was here. An hour later the problem was resolved with an added clean out to the street. Paid on AMEX after the work was done,. There man left with all both repaired and tidied up. Because this was clearly a clog at toilet,at lowest level in the house I think we made a good decision to call them, rather than our usual plumber. I know enough to see that it was not a mechanical issue with the flushing parts

About a month after moving into a new condo conversion, our toilet became clogged out of the blue…read moreand backed up into our tub. It was a complete nightmare situation, leaving us and the 3 other condo units in our building without working plumbing for 3 days. After using an emergency service the night it initially happened, we were told a large chunk of cast iron pipe had somehow become lodged in our sewer main. We called Mark (after receiving a local neighborhood referral) to see if he could come take a look. He came the next day, diagnosed the problem with his partner, Bill, and then came back the following day with multiple tools to try to help us out. Mark and Bill worked from ~9am - 9pm that day, trying out pretty much everything they could think of to find the clog -- it turned out to be more complicated than we initially thought. Mark and Bill went above and beyond for us, were extremely professional, and by the end of the day (after they had fished 5-6 large chunks of cast iron out of our sewer main), we felt very reassured that the problem was finally fixed. It has now been 2 weeks and we haven't had any issues. Despite the long day and the many different attempts at a fix, including some minor excavation under our building, the price Mark quoted us was more than fair. We would highly recommend Mark and Bill for thorough, reliable, and fair expertise, 10/10 times. We cannot thank them enough for helping us!

Excellent, professional service. They came quickly to fix a plumbing emergency and did a good,…read morethorough, speedy job, changed a showerhead for me as a bonus, and charged me a very fair price. I would definitely use them again.