Reached out to USAA and was quoted 31-50min time delay. The tech showed up reasonable faster than the time predicted. Abbas was professional, knowledgeable, and extremely helpful. He jumped the battery, but also checked the charge of it, determined I needed a new one, (showed the level it was at) and was able to assist in putting in the new one. He was patient with all my question and gave great advice. I would recommend him to anyone! Thanks for your help it's greatly appreciated read more

Absolutely unacceptable experience with Quality Towing and Recovery. State Farm dispatched this company to assist me, and after waiting more than 2 hours with no tow truck arriving, I called Quality Towing for an update. The person who answered was extremely rude and told me I would have to wait approximately another hour and a half. I then called State Farm directly to find out what was going on, and State Farm informed me that Quality Towing had reported that I CANCELLED the service. That is completely false. I never cancelled the tow or authorized anyone to cancel it. So not only did I wait for hours and receive rude, unprofessional customer service, but this company also provided State Farm with inaccurate information claiming that I cancelled the service. This is completely unacceptable, especially for a company trusted by a major insurance provider to assist customers during roadside emergencies. State Farm should seriously reconsider using Quality Towing and Recovery as a roadside assistance provider. I would not recommend this company based on my experience. read more

WORST EXPERIENCE I'VE HAD WITH A TOW COMPANY! On 7/19/26 my father called me and asked if I could wait with him for a tow truck and then give him a ride home because his car would not start. I went to the shopping center and waited with him. The estimated time from the initial call was 28-51 minutes. At 51 minutes, he received a text asking if anyone had come yet. He replied "no" and received a text back stating the wait time will now be 28 minutes. At 28 minutes, he received another text asking if anyone showed. He replied "no" again and received another text stating they will arrive in 45 minutes. After 45 minutes, we called Quality Towing and they said the driver was on his way and he will arrive in another 30 minutes. I asked the lady how far he was exactly and she said she is not sure but he is 30 minutes out. I explained that we had been waiting and the time keeps changing, so we need to confirm where the driver is and whether he is really "on his way" or is he doing other stops first. She just kept repeating herself, so I called my insurance company and they somehow got them to show up. (After 30 minutes of course). At this point, they recorded that we had waited about 3 hours. I'm not even going to get into how they fraudulently won that bid to the insurance company by lying about the actual time they would arrive. (Don't worry, I filed a complaint to make sure the insurance knows about it.) Once the guy showed up, he must have been upset that we "rushed" him to show up after 3 hours. He then tells us that he cannot get the care out of the parking spot and that he needs someone to push it out. My father had a stroke and walks with a cane. I was not letting him attempt to push an SUV out of a parking spot into two way traffic. He then tells my dad to get in the car and steer while I pushed! (For context, I am a 47 year old female.) At this point, I just wanted to go home. It was hot and we had waited so long. He said he could not move it unless we did it, so I did. Looking back, I should have at least taken photos and videos of me pushing the SUV. Anyway, a man heard him say that and asked me "Did he really just tell you to push the car" and I said "yes." So this nice man helped me push the car. Once we got the car lined up with the tow ramp, the driver then hooked the car up to the ramp. He told my dad to turn the wheel so he can lift the vehicle onto the ramp. I thought he just wanted my dad to line it up and then get out, however I was mistaken! He started pulling the vehicle onto the ramp with my dad still in it. I was going to take a photo, but it happened so quickly! I had initially moved out of traffic, back to the sidewalk so when this happened I only had time to run out into the street to the side of the tow truck to hand my dad his cane and hold my hands up to keep him from falling off the side of the ramp. He is stubborn, so he did not wait for me and when I was trying to keep him from falling, he said "I got it". When the tow guy heard that, he pushed my hands away and said "he got it". I was appalled! You really think the man who was teetering on the edge of the tow ramp with a cane did not need help!!!!????? When we got to my dad's apartment complex, the tow guy then proceeds to park the car between two spots. I asked him if he could move it into one spot because the car will get towed if it parked like that. He said "no". My dad was tired and said "we can push it". At this point, I was really upset and said "we, who? You are physically unable to push a vehicle and I cannot do it by myself." At this point I demanded that the tow truck driver place the vehicle properly in the parking spot. Prior to this point, I had not raised my voice to this man or demanded anything, but enough is enough. He then said that I needed to help him push it to the spot across from where he parked it. I wanted this whole thing to be over, so I pushed it.....AGAIN. I have NEVER had a vehicle towed and had to push it. NEVER! These people should have their business license taken away for putting people in dangerous situations like this. I would rate this with negative stars if I could. read more

Thank you AAA for sending Gabriel from this tow company. This guy went above and beyond to make sure me and my son were kept safe due to the fact that we were stalled on the side of the freeway late at night, literally 100 miles from home. He got there so quick and for me that shows good work ethic. He shows he's a hard worker. I never write reviews but felt my experience superb. read more

The service was great Rani the driver was awesome take care my truck and was very nice

My car battery was not functioning as it should,as it wouldn't turn over.The service provider was at my location in about a half hour!He was quite professional and knowledgeable for the task.I needed to have a new battery and one was provided and installed at a reasonable price!If and when I need assistance of this type again,Quality will be my first choice!Great job and I was on my way!Excellent!!Thank you very much. read more

IF YOU WANT TO BE DISABLED ON THE SIDE OF THE ROAD AND IN DANGERS WAY WITH DELAYED HELP.... This is the perfect towing company for you! The only reason why I had to use this company is because it's contracted with Progressive Insurance (in SD county). You'd think paying high amounts of money to Progressive they would contract a better tow company for roadside assistance. Sadly, I have had to use my roadside assistance with insurance more than I'd like. 1ST TIME, my battery died (in my garage). Although after getting it jumped, my car ran just fine but out of safety went with a replacement. I own a BMW and I like to keep it BMW battery but alternates as fine to use. The service guy claimed these "alternative" batteries last longer than BMW batteries (that's not true, this one lasted for quite a long time as it's the original battery). He is the professional but why did he almost install the battery backwards - he could have damaged my car. Luckily he saw it was backwards immediately after putting it in. Nice guy, got the job done. 2ND TIME, my BMW stalled on the freeway (at night). I was scared for my life, cars flying right by at 90mph. BMWs are known to have fuel pumps go out. I guess my car model was one of those statistics. Luckily when my car stalled I was able to get to the right side (but barely) as failed fuel pumps shut everything down immediately. I waited around 40m on the fkn freeway for them to show up. SO DANGEROUS. Also, the location where I was at the tow guy didn't think strategically and at first couldn't get to me and almost got in an accident with 2 cars cutting lanes to get to me. Dude, be smart turn around in and exit and come back to me - don't cut that many lanes at night. When he towed me he said my car starts and drives. Well yes, I know that. When a fuel pump fails it will turn off and disable everything. Within 30m after the fuel pump cools off it can start again but a matter of time it will happen. Best to get towed and fix. 4 months later... after BMW dealership claims to have repaired the fuel pump (this should not be happening ever again), i stalled in the middle of Hillcrest. Roadside said they will be there in 60 minutes!!! Are you kidding me. I'm to sit stuck in traffic disabled for 60m? Luckily people pushed me to safety into a parking spot. I kept getting notifications of time count down but they never came. I called and time just get getting pushed out another 20m. By then, my car was able to start and I got myself home and cancelled the service - at that point "waiting 1h and 10m" still. 1. Owning a BMW can (sometimes) be a headache. 2. Full coverage with roadside assistance thru Progressive at extremely high rates in SD, is not worth it 3. I signed up for Triple A's roadside assistance because they have quicker and faster service. read more

Quality Towing & Recovery - Jump Starting device - going to buy me one of these! - Towing Near Me - Lemon Grove, California

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They're very efficient and have great customer service. I received amazing service! They were quick, helpful, and made a stressful situation much easier. Highly recommend Quality Towing & Recovery! read more

Very pleasant and professional team. Everything was handled quickly, clearly, and efficiently. They responded promptly, arrived on time, loaded my car carefully, and delivered it to the requested location without any issues. The staff was friendly, helpful, and reliable. I truly appreciate their excellent service and all the help they provided. Highly recommend! read more

Great service, I would highly recommend. The guy explained everything to me before he did anything. Very pleasant and got the job done very quickly. read more

I scheduled lockout help through my USAA app. Evan was quick, professional and got my car unlocked in no time. He also helped me screw the battery in tighter after we noticed the car was taking a while to start up. I really appreciated that he took the time to make sure my car was road-ready even after unlocking it. He drove all the way from Oceanside but got to my house quickly even in traffic. Thank you Evan! read more

Jonathan was very helpful, knowledgeable and friendly. He was very careful in putting my car on the tow bed and parking it in the designated area for me. Even though the wait took a couple hours, he had no control over that since I know they are busy. Thanks again! read more

I was referred by my insurance roadside assistance they were quick and friendly 5 stars

Rude customer service workers. Very rushed barely answered my questions then they kept talking over me 0/5 experience!

If I could give zero stars, I would. My vehicle broke down and unfortunately this tow company is on my insurance' rotation. I understand that delays happen and that tow companies can get busy. Had they simply been honest about the wait time, I would have been understanding. Instead, I was repeatedly told that the driver would arrive in "15-20 minutes." This continued for over 2.5 hours. The issue wasn't the delay itself, it was the constant inaccurate ETAs and lack of transparency. I called for an update, I was given the same promise, only to continue waiting. Had I been told from the beginning that the wait would be several hours, I could have made other arrangements instead of wasting my time sitting with my car broken down. read more

Worst experience with a towing company ever! They are extremely rude and horrible customer service! USAA called them for a lock out and they said 21-51 minutes. It's now been 2 hours and still no assistance! I called for a status and the representative was extremely rude and unhelpful. read more

Ameen was wonderful! He was here wel before my appointment (Progressive only let me select 8am as the earliest appointment) and changed my dead battery in less than 10 minutes! Plus, Quality Towing was proactive in letting me know when he was dispatched and his ETA. 10/10 Gold service!! read more

Driver 4 Stars, Company 3 stars. I would've gave more stars, company was easy to schedule a pick up appointment however we set a designated pick up window 7-8am. I had to call dispatch for an ETA after it passed 810am. I was not picked up till 9am. Driver said he got the call at 8am. Hmmm. He was a friendly driver, I asked if I could get some discount for late arrival, considering he would ask dispatch, but when it was time to pay, my card was charged right away, car unloaded and the driver was gone. I wasn't able to thank him. Dispatch didn't apologize while charging my card and charged me full price. Kinda a bummer. read more

Very quick service Nice technician Great parking job Very professional Great customer service read more

The technician Patrick arrived when he indicated that he would. He assessed the issue with my car and proceeded to restore its power. Additionally, he told me that Triple A could supply a new battery in the morning, and that is preferred. I was very happy with the service and professionalism that Patrick provided. read more

I ran out of gas on the freeway and honestly had no idea what to expect. Al got there quickly, explained everything clearly, and helped turn what could have been a really stressful experience into something manageable. What I appreciated most was how human he was. He was professional, efficient, and knew exactly what he was doing, but he was also kind and reassuring at a time when I really needed it. I don't think people realize how dangerous towing work can be, and after this experience I have a whole new level of respect for it. Al made me feel safe, got me back on the road, and treated me with genuine kindness the entire time. Thank you, Al. You made a bad day a lot better. read more

Horrible experience, requested a tire change, the driver showed up with a unprofessional attitude, he asked me for the key to the spare, as I was telling him I didn't have it, he began to take pictures of my plates, my tire and said " I'm not changing your tire" while I was trying to explain in the last I never had a problem. He did not even try to help me, got in his truck and left me stranded on the side of the road at 8:00 pm . When I told him I was going to call a supervisor he said "go ahead I don't care" at this point I was crying. I get the liability perhaps, but he didn't even try, No sympathy at all. read more

** i dont write reviews but had to write one today** this towing company had me, and my son waiting for 5 hours!!! cancelled multiple request for service! when i called them they hung up on me! do not use this company as per them being severely unreliable!! read more

Efficient, thorough, kind, wise service! Nash ensured my car was safe for the road ahead.

Danny was incredibly helpful and quick with the service. Originally came for a jump start, replaced and installed the new one instead and saved me a huge headache of doing it myself. So appreciative of his work and highly recommend! read more

They were sent out to do a spare on my Tacoma truck as I had a nail and my dad had to show him a video of how to do it , he was not even able to get the spare off in the first place, the correct tools were provided. So he did not service my truck just wasted my time. He kept saying for us to take my truck to the dealer to put the spare... and he kept saying he could put air in my tire. Also the body odor was very unpleasant there should be some common courtesy or regulation regarding that. read more

Nathan got my car started in seconds . He arrived promptly and was courteous, and very professional. He's a true asset to Quality towing

They mixed our contact information with someone else's and towed our vehicle to another location. The other person authorized our car to be towed to another dealership. When I called Quality they told me Dennis authorized it when they spoke with him. We are not Dennis! Perhaps they should have asked Dennis for verification of his vehicle before changing the location. Quality then acted dumb and said they didn't know anything after they put me on hold for 10 mins and hung up. I get that shit happens, but this was really stressful and the least they could have done was admitted it and helped us or perhaps an apology. read more

The service was absolutely outstanding from start to finish. My driver went above and beyond throughout the entire process. He was professional, attentive, and genuinely caring. He even bought me water and a snack during the trip, which really showed the level of thoughtfulness. Most importantly, he made me feel completely at ease and reassured that I'd get home safely from SD to LA with my car. Everything was handled smoothly and professionally. I couldn't be happier with the experience, I highly recommend. read more

Sold me a car battery with a 3 year warranty. Battery is a dud and "Quality Towing" won't respond at all. Don't do business with companies like this. read more

The driver was great very patient and so kind . I was have a bad day car trouble not fun but he was so understanding

Tow truck arrived on time. Roben immediately went to work. Got the vehicle towed to the tire center. Price is great value. Friendly and professional service. Highly recommend. read more

Let me start off by saying I am not from San Diego I live about 2 hours away! Our tire popped off into pieces on the 15 freeway, leaving us stranded in the middle of the express lane and the fast lane the cars were zooming by us. I was terrified! I called a few tow companies none of whom were willing to assist us. They just wished us luck. Quality Towing was the only company who was willing to assist us. very understanding of our situation and worked to get us to safety very Quickly ! The employees who assisted us were very knowledgeable, friendly, and professional. That being said Quality Towing is the BEST towing company in San Diego! They also have the best rates! read more

Quality Towing & Recovery - Towing Near Me - Lemon Grove, California

Can't believe how good this experience was. This company is awesome! From the friendly helpful lady on the phone to the guy that came out and replaced my battery the service was five star plus. Also incredible value for the money, quick and professional service. read more

Had a flat. Called AAA. They were dispatched. Driver was polite, arrived earlier than the estimate and quickly and professionally replaced my flat with a spare. read more

Excellent service, fast pick up and drop off minimal downtime . Kevin was professional through out the process and kept me updated Highly recommend! read more

My 2001 Corvette developed an electrical problem which prevented it from starting. I needed a tow. My insurance company hooked me up with Quality Towing and Recovery...twice. The first tow was from my house to my place of employment. I wanted to give the technicians at my work a shot at diagnosing it before taking it to a shop, just in case it was something simple (it wasn't). Properly diagnosed, I had to tow it again, this time to a specialist (Auto Air Marine Electric in El Cajon). The first tow I scheduled ahead of time for a 6:00 AM pick up. My confirmation stated that my window was btwn 5:00 and 7:00 AM. I received a text at 5:44 AM alerting me that the driver was 30 minutes away. After 40 minutes I called. They apologized for the delay. My driver arrived at 6:40. I woke up extra early for nothing. That was the only hiccup though. The driver was super nice and very efficient. He had my car on deck and tied down in no time. I met him at my work and he was equally quick and dropping it off. The second tow was even more efficient. I scheduled a tow and a driver arrived at my work within 20 minutes. Just like the first guy, he had it on the flatbed and was on his way in a matter of minutes. About 10 minutes later the shop called and said that my car had arrived safely. Very happy with the service from Quality Tow and Recovery. read more

Quality Towing & Recovery - Hate to see my 'Vette on the "hook". - Towing Near Me - Lemon Grove, California

Prompt service. Professional, efficient. 10/10. Always grateful for Quality Towing and Recovery. I am on the road a lot, they are very responsive. read more

Called for a jump start. They kept pushing back the eta for the driver. Started at 9 minutes and actually took an hour and 40 minutes. Thanks a lot. read more

This company will rip you off. They will tow to wherever you tell them but will tell you that the collision center or dealership rejected and then charge you for the car to be brought back. Further, I spoke with a customer service rep who had a thick accent and when I asked her to repeat herself ahead of became frustrated and hung up on me. Do not use this company. read more