What a blessing Evan of Big Mike's Appliance Repair is! My water dispenser quit working, and Evan…read morewas able to diagnose the issue and repair it. I don't think I've ever had a repair take so little time to resolve. Evan is professional, personable, timely and obviously knowledgeable about his profession. Although no one wants to pay for repairs, I have to say Evan's fee was reasonable. I would definitely recommend Evan and Big Mike's Appliance Repair.

Excellent service! We love Evan, he shows up, he's in, he's out, things are fixed and when the odd…read morething happens and something isn't fixed all the way, he comes back!! Professional and did I mention, quick? The value is there especially with prices of appliances so high now, and a lot of them are junk.

I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

They responded to my request for a part I needed for a refrigerator. When I called them, they told…read moreme they didn't sell parts for refrigerators, just refrigerators. So it was a waste of my time.

Called them out for a washing machine making a horrible noise. The guy was honest and told me it…read morewould cost more to fix than to replace. Appreciate the honesty instead of just taking my money.

Evgenii was very professional. He diagnosed the problems and were able to fix them the next time…read morehe arrived (needed to order parts). I will continue to use him for all my appliance needs

Service was professional and responsive, prices were fair for parts and labor. Would recommend.read more

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

I sent out a message this morning and Emmanuel sent me a message and said he would be available…read morebetween 6pm-10pm. He arrived just before 6:30pm. Diagnosed the problem w/our Dryer within 20min & let us know we needed a new Thermostat & Heating Element. He finished the work in less than 30min and our Dryer is running Great! Emmanuel was Extremely Nice, Very Knowledgeable, and I would Highly Recommend Sanon! Thank you Emmanuel!

The staff was friendly and helped us find what we needed quickly. It is very big in here. They have…read moretons of stuff and even appliances. A few of them were on sale. They seem to be somewhat organized and it looks to be clean. They have tons of different stuff and plants as well. Cleaning supplies and gift cards. The prices are decent as well.

Over 7 employees including manager in the customer service station ignoring customers while they…read morestand in pods laughing and cutting up. Ignore designated line only helping customers coming thru exit or sides. Reported dangerous employee driver drop off cut thru the full parking lot at excessive speed pull to the front door blocking customers and almost hitting one. Took 2 min to have employee exit backseat as he took his time closing the door taking to driver. Driver peels out almost hitting customers again and speeds off. There's no reason for an employee to be dropped one step outside the main store entrance in this manner when the parking lot is right there. Manager said nothing after this was reporter. After 30 seconds of silence shrugged and said uhhh sorry about that. Subordinate employees called him Chris his name was posted different on apron. Plump short fellow mid to late 20s (manager). I came back to ask a question and was not helped due to their lack of professionalism at their job. Was not given help or guidance on locating the item I came for or options since they did not have any items that were listed in store online but actually did not exist in store. This information was delivered calmly and politely yet the entire staff did not take a single step to be helpful in anyway. Do better - it's a job - you go there to work. As far as the lack of care for the safety of customers and people or addressing this in anyway other than an uhhhh sorry .... Unacceptable. Pull CCT footage 6/28/26 approx 4:40- 5:00 pm give or take. Main entrance. Employee in red shirt dropped off one step from front door zero regard for human safety or anything beyond selfish grotesque behavior. Appalling behavior Home Depot.

We bought a fridge and washer (not at the same time) from this location and each time the…read moreassociates and or manager were very helpful, friendly and knowledgeable providing us enough to make an informed decision on both. For us it was a great experience, even loading it into the vehicle for us. Unfortunately, the ice maker died within the year, but again, we called, and they had the repair service in touch with us and we were able to have someone come out in a timely manner to resolve the issue.

Do NOT use this company!!! They had a sales associate order the wrong appliance package for me and…read morenow that sales associate is no longer there and the store will NOT make it right! Their stance is I should have known the serial numbers that their associate was putting in was the correct ones! How would I know that??? They're only resolution to me was pay a 20% restocking fee for items I never ordered in the first place and then if I wanted to order the correct items, I'd have to pay another delivery fee. Shame on you appliance direct, shame on you.