We have lived at Queen Ann's for over three years and in those three years we've had a couple of floods in our townhouse several mold issues which I needed to get the health inspector in for management did not want to do anything about this. It was a continuous argument to get The unit done right Office does not answer the phone when you try to call. They have two pools that they show you only one is open in the summer all the time the other one's not open because the office managers don't want the noise bothering them during the work week The office does not do anything about the residents that are disruptive throughout the neighborhood. They bury their heads like ostriches. read more

After living here for 1.5 years, you have to take the good with the bad, and everything in between. Maintenance: seriously awesome! Whether it's plumbing or a paint touch-up, it gets taken care of extremely quick. They can even install an extra A/C in the horizontal slider window with some plexiglass. As for winter-time: just clear off your car, and the rest is plowed and salted. Price: Rent this close to Boston will be expensive no matter what. Prices used to be on the lower side of the spectrum, but have since increased. Noise: Sometimes people outside can be a bit obnoxious with the yelling, and somethings kids playing a little late into the evening, but no one testing the limits of their amp. Safety: While I've never felt unsafe, there are a couple of things I'm not thrilled about. First, I wish there were more functioning cameras throughout. Second: packages get stolen like mad! USPS does not deliver, leaving a note to pick up at the post office. If you are getting packages by any other carrier, ship it to a friend, your office, else your package will get opened, if not taken. I've had lens wipes stolen... enjoy your clean glasses a*****e! Neighbors: Other than thieves who steal your s*** leaving torn packages in the lobby, people keep mostly to themselves. But some folks need to learn to use a dumpster. It's not difficult, just don't leave it strewn outside, this is not a modern art installation. Though the complex is officially smoke-free, I can sometimes smell mild cigarette smoke coming in from the bathroom vent (most likely). Hot water: As someone who likes hot showers, the water is far from tepid at ~140°, and I love it! No, I don't crank it all the way, I'm not insane. Parking: I've never had an issue with parking, and there's always a spot nearby. Though I do wish they would repaint some of the lines! Area: Nice for a walk (semi-circle of about 1/2 a mile), with a good amount of greenery. However, due to its forest-like nature, always keep some bug spray around. Would also be nice to have some sidewalks, though people don't particularly drive it's NASCAR. There is a bus station at one of the entrances to the complex. The bus runs okay (the T is well, the T), it runs enough to get you to and from work, but if you need to get to work early, or are planning to get back very late, seek other means. The bus is 222P, the 'P' is important. Lighting: I would invest in some new lighting. The lamps around the complex have a nice aesthetic but are quite dim. The parking lots are generally well illuminated, but that light pollution though... One of these insanely bright things mounted on a different building acts as a sort of nightlight! Bricks: My apartment is a freakin' sauna! Heat may be included, but it's like having a radiator in a steam room. Sure, it's great for aesthetic and fire-resistance, but not climate. Case-in-point: outside was ~50°, heat off, balcony opened a crack, still, 80° in the apartment. I wish I were kidding. If you like it cold, try for an electricity-included unit... I like it cold, and my electric bill in summer is insane. Pools: Small and more for the kids, two-and-a-half strokes, and I am on the other side! Though they are great to cool off on 90° days for everyone. There are chairs to get from R & R in the sun, though they're not the most comfortable Basketball and tennis courts are okay, but the volleyball court lacks a net (or even the posts anymore). There is a small playground, but I'm afraid I've outgrown it by quite a bit. Fitness Center: three treadmills, two ellipticals, some free weights, and a pulley. If that's all you care about, you're almost fine. Otherwise, just go somewhere else. Not open 24-hours (which is weird considering you need RFID access). Also, no spray/towels to wipe machines down. The closet is useless for holding coats in winter. There are toilets and showers, though the showers could use a lot of love. Bring shower shoes! Pre-move cleaning: They did a stupendous job of cleaning the apartment pre-move-in. I thought they'd just vacuumed and borrowed my parents' carpet steam cleaner, and the water came out clean! Though as it is with old carpet, no matter how good you clean, the stains eventually pop back up. A bit of the weird: The cabinets could use a better layout. Some of them you have to reach with your whole arm in the blind and hope you pull out what you were going for. I want to get a thermos, not do the hokey-pokey. Likewise, some of the closets have storage above, but the door only reaches so far. Light switches are sometimes poorly placed, a light switch for the plug directly below means I have extension cords running half the length of the bedroom! read more

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What a dump. I visited someone there and the place had dead bugs all over the hallway, spider webs with bugs hanging from the ceiling. The entry smelled musty and damp. Obviously, property management is doing a poor job of upkeep as well as maintenance. The picture you see on the website isn't what you get. These are dated old carpeted, non-updated apartments. read more

Clearly the management is more focused on their numbers not the residents. The response about having volleyball and tennis is not true. While they do have courts, they never put up any nets and they coexist with the basketball court so try to play tennis without a net while a basketball game is playing...you see my point. Don't fall for the corporate drivel. read more

Queen Anne's Gate has amazing customer service and went out of the way to help set me up. I am active duty Navy and actually set up the entire contract, including making the initial payments, online all while overseas on a ship no less. The website is the most amazing feature and makes all payments and other features effortless. I look forward to a long time living at Queen Anne's Gate... as long as the Navy lets me stay local at least. read more

Ugn. Okay. Some time has passed and the honeymoon phase of this place is definitely over. The walls are so thin, I can hear my upstairs neighbor's music so clearly. It's awful. Also, the brown carpet and brown walls and buildings are such a drag. There's also a ton of people that scream at eachother in the parking lot or in their apartments. Not a great crowd. Going to make an effort to leave once the lease is up. read more

I recently moved into a town home in Queen Ann and everything has gone very smoothly. The staff and management has been more than accommodating. Due to my schedule we left them with a short time frame to have the place ready and they most certainly pulled through. New carpet, toilets, bathtubs, tile, fresh paint and cleaned from top to bottom. I was very impressed with how quick and efficient everyone was. So far it's a nice community and everyone has been friendly. The only downside I have is late night parking, I work nights so parking near my building is scarce. Other than that minor issue, I have enjoyed my experience with Queen Ann so far. read more

Great Community with a very friendly staff!! I would highly recommend living here.

My family and I have lived here for two years, and the customer service by far exceeds my expectations. Maintenence always answers work orders promptly, and everything is on site. Two swimming pools for the comfort of the residents, basketball/tennis court, a park for the kids, and they even have a small but efficient gym for one to workout. Snow removal is effective, and neighbors are courteous. I love how I can take the kids on a nice, beautiful, scenic work through the complex, and not only enjoy the scenery, but am able to teach the children about what nature has to offer:-) a two thumbs up in my book. I would highly recommend living here:-) read more

Lived here for over four years now, and management has been awesome... anytime there was anything that needed to get done or fixed they were right on top of it right away, and worked with me. They have always been kind to me. read more

Just moved in recently. Pros: 1. The apartments are good, spacious and surrounded by trees; it gives a pleasant feeling. 2. Decent rent 3. Good maintenance service team Cons: 1. For the 2 bed and 2 bath I am in, wall mount A/C provision is provided only in one bedroom and other bedroom has no A/C. 2. For the A/C provided, there is no temperature control and when requested for a one with temperature control, management has denied our request. We need to wake up from sleep to turn off the A/C, when the temperature reaches very cold. 3. Cleanliness within building is required. read more

A wonderful place to live with your loved ones. Well-kept, peaceful community with plenty of trees and greeneries everything is so beautiful that I felt like I'm at a resort. The apartment has a good size and layout ,the price is affordable too .The Management staff are extremely accommodating friendly and polite specially Jillian, the leasing professional she always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise. The grounds and facilities are kept clean every day by friendly courteous workers even during winter time. The gym is open 7 days a week and close very late at night it's rarely crowded .The pool area and the tennis court are lovely. They have a large parking lot with reserve spaces for visitors. Besides, there aren't enough washers and dryers there is sometimes a wait on weekends. It would be nice if they have a club house and also if laundry room was open 24/7 with small storage place for each resident. The only downside to living here is if you don't have a car because it's car dependent area. I´ll stay until I´m ready to either leave the State or buy a home or condo. To conclude I will highly recommend this place to my friends and family. read more

Do not move into this apartment complex. Recently was told that I have to remove my American flag from my patio. Very unamerican

Leasing office staffs are easily approachable and they are good. Management office staff are rude and we had very poor experience with them recently. We felt like we are ill treated and intimidated by the management staff. Apartment units are good and spacious, though. read more

I have to say, this is has been one of the most frustrating moves I have ever experienced. Everything was fishy from the time we were given our keys on move-in day. We were simply given the keys, building and apt number, and were briskly shooed out of the leasing office, without ever seeing the apartment we were promised. And we soon realized why! The location of our building has been the only plus-- right at the entrance of the parking lot (no need for weaving in and out of pot holes and speed bumps that line the paved roads!) Upon opening the door, we were greeted with an extremely unpleasant smell. We thought it would pass if we opened all of the balcony doors, but looking out from the balcony I noticed our apt was not on the second floor (as promised), but a make-shift "second floor." I was/am still concerned for my safety and my belongings, so the balcony door is opened only when we are home, and therefore, the apartment cannot air out...It still smells 2 months later! To describe the smell: frankly, it's one of the neighbors' cooking/cuisine, which obviously we can't control. It took 1 whole month before someone was able to come an "take a look" at the smell (after calling and leaving voicemail's about 4-5 times.) Maintenance was very friendly, and responded with a follow-up call. Disappointing enough, we were told it was someone's trash that had not been thrown out that was causing the smell, and they were told to throw it out. I then followed up with management, and was told quite condescendingly, "well we can't tell people to stop cooking!" Thanks for stating the obvious. A few more weeks passed and the smell still resonates throughout the apartment-- our clothing, hair, and my asthma has been acting up. All of our plants have died as well. No air freshener, candle, or flower could trump the smell. Frustrated enough, we phoned management and requested another apartment of the same price and stipulations, once available. We were offered another apartment, but at a higher cost. Leasing told us, since this situation wasn't our fault, they would be able to honor and match the price we pay now. So we agreed to have them take the apartment off the market for us to move in in September. One week later, we were told they would no longer be able to honor the price we pay now due to "company policy." Management kindly informed us, "well, it's only $100 more than what you pay now." For us working folk, $100 can be an entire day of work, but for an apartment complex that takes in more than HALF A MILLION dollars each month in rent (~ $1300 x ~500 apts), a lousy $100 is nothing, to them. Also, we were told to pay a SECOND deposit ($300). We were then offered a ground level apartment (not what we had originally!) After many phone calls and in person altercations, this situation is at a standstill and neither management nor leasing is willing to help a paying tenant with an exacerbating health condition. Secondly, the leasing office has been far from competent. I'll just go ahead and list the problems that we encountered, and still encounter day to day: 1. Our move-in date was postponed by 2 weeks due to an error on their end. 2. We were told we would get a second floor apartment and were not given one. Leasing tried to convince me underground apartments are first floor, even though everyone knows underground units are considered basement level. 3. They were not receptive or responsive to voicemail's and e-mails. 4. VERY very unfriendly. Refused to speak to the second person in the apartment because they were "not on the lease," even though we completed all the necessary paperwork (which was also misplaced on their end). 5. Empty promises. 6. They lie about what apartments they have available and when they will be available. Clearly, this is a place in which management doesn't care about its tenants. All they know is how to extort money (parking passes, pool passes, gym membership, locked-out fees?!) As an FYI, in case you accidentally lock yourself out of the main entrance to the building, you will be charged $30 for someone to come and open the door for you. Which is odd, because we already pay a hefty price to live there to begin with. When asked for an explanation, all we got was "it's policy." This is a last-stitch effort for "someone upstairs" to see this message and try to understand where we are coming from. Frankly, we're not asking a lot-- just a new apartment since this is THEIR fault. After all, they are supposed to be in the "people business," and unfortunately, they have proven otherwise. read more

We have lived at Queen Anne's Gate for a little over 6 years. In that time we have made life-long friends with at least 8 families. In the summers we all meet at the gorgeous landscaped pool and have cookouts. The outdoor pool is attached to a well maintained and secured fitness center with modern equipment. I love living at Queen Anne's Gate in the summertime because the huge property is like a park setting. It is meticulously maintained by the maintenance crew with colorful flowers, green lawns, tall trees, and winding roads. My kids love to ride bikes from the entrance on Washington Street to the entrance on Pleasant street. It's a safe road that winds up and down hills, through trees and gardens. Many people like to take strolls in the evenings and we always enjoy all the different birds that make this park setting home during the summer. Our building is well maintained and Queen Anne's Gate is continuously making improvements such as new flooring, painting, new windows and railings, new washing and drying machines, etc. In fact, this year Queen Anne's Gate went smoke free and it is wonderful to be able to sit on my porch or play outside with my kids and smell fresh air. If I have an issue with any appliance, light, or anything inside of my apartment, I have never had to wait more than a business day to have it fixed. The maintenance crew is on point and fixes things right away. In the Winter I love that I don't have to shovel snow! Again, the maintenance crew is on point. They are out plowing snow, shoveling the snow, and putting salt on the stairs right away. As a professional commuting to Boston every day, it is really nice to come home to a landscaped park setting where my kids can play and ride bikes and I can relax. For me, it has been a great experience living here at Queen Anne's Gate! read more

I know someone from queen Annes monitors this so at this moment there's water pouring out of my ceiling and everything in my closet is soaked. I called your ridiculous maintenance phone number and they gave some b.s. excuses about how they couldn't come out to fix it. So if anyone is reading this you better send someone out to building 64 and fix this today or you're not getting paid this month. read more