Was a beautiful place when I first came here at least 18 years ago. Still has a nice front entrance appearance. But carpet in the hallways definitely need attention. Especially since they opened the doors to pets. Individual unit repairs are usually done quickly. But public areas like the garage doors, heat in the garage (which was operating for many years when we first arrived. Seems to be a problem in the last at least 3 years), outside entrance doors have been broken for weeks and months at a time. Also the garage entrance near the trash area has a disgusting odor on some days especially in the summer. Great amenities: community room, gym, game room and computer office area. Although now it is not as accessible as previously because it is locked at 5. It used to be accessible 24-7 but I think that was spoiled by some adults letting kids play on the computers. Also the community room used to be assessable 24-7 but no longer. There's a nice bbq area which was added last year. I have been in this unit for about 3 years now. It is starting to show wear and tear. The front desk personnel are always good and they try to be helpful, especially Joelis our resident manager. They try to have events to celebrate holidays and special occasions which gives the building a sense of community if you participate. All in all I am happy to be here. read more

my sister and I were looking for a new place to call home for our parents and since day one the process for requesting information and scheduling a tour was great. Sam was so helpful throughout the entire process and made us feel so comfortable and confident that we've found the perfect place for our parents. He kept communication open whether it was through email or phone and always remained professional and such a pleasure to work it. I wish I can give him 10 stars! my parents are so happy in their new place and so happy to be part of this community and it's all thanks to Sam for being so professional, caring and honest throughout this entire process! read more

Moved into this complex about a month ago. Really nicely maintained apartment with professional team. Brenda was especially helpful with the move-in during the COVID period. She made sure we got had all the information we needed when we weren't able to see the unit in person before the move-in. The maintenance team is great as well. Had minor things to address and were taken care of immediately. read more

The Management office is only working regular business hours and there is no dedicated mail box to receive your own package and they are not planning on changing this anytime soon. You either need to go to work late or come back early to get your packages and this is definitely not helpful during holiday season! Also even though Management office has warned several times most of the community members use the corridors as their kids play ground. Additionally even though everybody drives extremely slow in the community some parents do not watch their kids and let them use their bicycles and scooters so you need to be extremely careful when you are getting out of the garage or turning at the blind spot which is in the back of the building. Having your own W/D in the unit is an advantage but make sure you run in it before you put your clothes in because the filters were extremely dirty. Shuttle is promised the service every 30 minutes in the rush hours 4 times in the morning, 4 times in the evening. There were several occasions that the shuttle didn't show up and of course management office is closed there was no one to call and ask if it ever going to show up. Once I received a positive feedback and Manager has offered to cover for the Uber bill and second time I was reminded that this was a free service and I shouldn't be depending on it. I wouldn't have moved in if there wasn't a shuttle option but I guess they do not see that perspective. People who were waiting that day were more than 15 members of the community. read more

I rented in different states and cities in past 10 years, never seen such a nice residential community. Very friendly Management and Maintenance team, they treat us as their extended family. Safe, spacious, bright and clean apartments. Some of the apartments are million dollar views. Hidden treasure on top of the hill. read more

I moved into the Highlands at Faxon Woods apartment community in August of 2020 and I have loved the last three months living here. I am employed by one of the universities in Boston and was living in a studio in Allston for two years before moving here - which was great when I could walk to work, but when the pandemic hit I could feel the walls of that studio closing in on me. I knew I had to find a better place to live, and after looking at apartments in the greater Boston area, I found the Highlands at Faxon Woods and really wanted to move there. Joelies Roman conducted a virtual tour with me in the Spring, and I was so excited by the spaciousness and amenities that I had to move fast on an apartment. I was able to get all of my paperwork in order and secured a deposit so I even visited the apartment in person a few weeks before moving in. Moving to the Highlands at Faxon Woods has been a major upgrade to my life. I live farther from work but living here is absolutely worth it. I have SO much space now where before I could barely move in my studio. All of the units have central air conditioning and heat, a lovely private balcony, a large kitchen where I can actually cook with real appliances, and a washer and drier in the unit! No more coin-operated laundry when coins are exceedingly hard to find! I also have never heard my neighbors through the walls! Brenda Bellavia, one of the building managers, has been wonderfully helpful when I was moving in, and she and Joelies are very devoted to maintaining a good environment here. I noticed a few problems in the building (carts weren't being returned to the elevator wells, junk was being left in the hallway outside apartment doors) and Brenda and Joelies promptly sent out emails informing building residents to correct these behaviors. The building feels very safe, is in a great location, and the grounds surrounding the building are beautiful. I am constantly staring out the windows at the autumn leaves, or sometimes at the wildlife in the adjacent park. The quality of the building, especially the amenities in the apartment, is great for the price of rent. I highly recommend living here. read more

We've lived here for 3+ years now, and we really like the apartments. Having your own A/C and washer/dryer is pretty hard to beat. Our rent increases were as expected each year, no problems there. Be aware that the water heater in your apartment is electric, not gas. Makes for a high power bill. We do have several problems that are making us look forward to moving. Leasing office hours are weekdays, 9AM-5PM. Saturdays are 10AM-2PM, and some times no one is there at 10:30AM or they issue a notice on Friday that the office is closed. That means if you have any packages at the front desk and work business hours, you have to get your package on Saturday, and they might be closed anyways. It's really vexing. Don't get a front-facing apartment. Some people have been coming and going late at night/early mornings and honking repeatedly. The latest and biggest problem doesn't even have anything to do with the apartment complex and its residents; it's the traffic. Quincy Ave, right outside the hill up to the Roche Bros/Walmart/apartments, has become a nightmare. It wasn't bad a few years ago, but it's awful now. Weekend traffic there is a huge pain and can back up for several blocks. It's come to the point where we try not to leave or come back to the apartment on weekends unless it's before 11AM or after 5PM. No more random afternoon jaunts for us unless we want to be stuck in traffic for 30 minutes, read more

My husband and I moved to here since Nov and we have enjoyed living here. The location is great and shuttle to the t station is free. The property managers, Jonalis and Robin are great; they are very helpful and friendly. Unfortunately we have to move to CT due to my job relocation, but we have decided to move to one or their company's properties. read more

They have a dozen excuses why not to rent to Asian or mixed racial couples; even when offered 1 year rent in advance, top notch references and 800+ credit scores. Have I said enough? read more

We have been living in this community for the past 6 years. It has been a wonderful experience throughout. The management has been very helpful, and the maintenance staff very prompt, professional and very friendly. The management strives to keep the community connected by organizing monthly community dinner and breakfast, weekly tea / coffee events, and fun activities during Christmas and Halloween. There is no playground or an outdoor space for kids to play. However, Faxon Park (a public park) is just a walk away from the community and offers huge play areas for kids and adults. They have a shuttle service that runs between the Quincy Center Station and community 4 times in the morning and 4 times in the evening. This is also a very convenient feature. The location is a plus, since Walmart, Walgreens, and other convenience stores are in walking distance. read more

I have lived in the Highlands for 10 wonderful years. The community is a mix of older and younger people, couples, singles and married with young children. There is a monthly dinner every month in our community room. There is a work out room with weights and various machines to work on. There is a living room just to sit and socialize with residents and a library for book clubs and a children's play room. It is situated in a wooded area many variety of birds and it is very peaceful. They have a van to get you to the train station M-F so you don't have to worry about your car. There are return trips throughout the early evening hours to come home The up keep of the homes has always been punctual on the part of the management staff and as soon as you let them know of a problem in your apt they are on it quickly and professionally. The staff are courteous, helpful, sense of humor and Always there for the residents, in my honest opinion, for all these years. I hope that I shall be able to find as safe and clean and lovely a place with such amenities as washer /dryer and balcony for green space when I get to Florida! read more