Don Bacon has done a lot of work keeping our 90's Subzeros working great. We have had other people…read moretell us it's dead and unrepairable but Mike will get any Subzero back up and running in no time. I really trust this appliance repair company. Been working for us for 10+ years.

Dryer broke, went to Yelp and called the first 6 or 7 yelp recommendations first - not one human…read moreanswered. Don Bacon was #8 and a human answered the phone and booked a service call, a couple days later a tech showed up and DID EXACTLY WHAT THEY SAID THEY WOULD DO. I can't recommend this place and their level of customer service enough. When you have a household appliance go down it's not a matter of talking to a bunch of phone menus and middlemen companies just to MAYBE have someone from a subcontracted local company call you back (nobody did) - you need answers, when will it be done, and how much. Don Bacon for the win!

I had called Cowboy Cody to have my refrigerator repaired. He said he doesn't work on Samsung…read morerefrigerators and told me to call The Appliance Guy. Todd came out the same day and had my refrigerator working again the next afternoon.

Return calls to let customers know if he can repair the appliance in question. Never return my callread more

I thought I had a broken washer, but the tech quickly figured out that my problem was actually a…read morefrozen standpipe. I appreciated him, not trying to stick me with a problem I didn't have.

This company is terrible! Service tech came to check out a dryer said he will do some research…read morebecause he could not find the model #, That was 9/21. I called the company back 10/3. They said they would check with tech and call me back. Called on 10/10 they said the repair ticket was closed. So they charged me $84 to stick his head in the dryer to locate the model #. Do not use this company!!

Excellent service with customer oriented and very knowledgeable team. I always call them first to…read morefix any major appliance. Honest, hard working and ethical organization!

I spent over $200 to have someone )Nick) look at my 19 month old LG dishwasher and was told the…read moreControl Panel was defective and had shorted out, because water had gotten into it. it would be $650 to repair ( I paid $699 for the compete dishwasher). I also have a problem with the ICE MAKER on my 3 year old LG refrigerator. That also was going to be in the hundreds of dollars to repair. I contacted LG directly about my problems and was told the Control Panel on the dishwasher was under warranty?? Why didn't Nick tell me that?. A-1 was prompt a coming out, knowing they would collect their inspection charge. After that, no help at all. I did contact A-1 and explained about what LG had said, but I received an explanation that they would have no way of knowing about the Warranty on the Control Panel. That shocked me because when I did my research and spoke to them (Tracy twice) I had read that they were a local LG representative.

Gerry was SUPER easy to contact and actually answers his own phone. There are is zero call center…read morerunaround to deal with. Gerry got us on the schedule for the next day and had me send him a pic of my dishwasher model & serial numbers do he could be prepared. Gerry showed up on time, diagnosed the problem and fixed it on the spot. We felt like his services are very reasonably priced and we won't be calling anyone but Gerry in the future. Support your local repair services!!

The service was done, quickly, efficiently in a matter of small amount of time. They were on time…read more They were friendly, very informative about the work they were doing.

my landlord ordered new refrigerator the delivery boys Eric…read moreand Jack were really kind and professional they did excellent job the appliance itself works great but just wanted to say I really appreciated Eric and jack

I bought a washer/dryer set at Hagedorn's in Erlanger. It was delivered the next day. Everything…read morefrom the sale, delivery, and follow-up was 5-star.

My service request was confirmed, but no one showed up and I received no calls. I contacted them…read moretwice and never received a call back. I would NOT RECOMMEND them!

Awful work. If your home warranty selects them, ask for another contractor, IMMEDIATELY. They tell…read moreyou one thing then another when you call. I was told our washing machine needed a circuit board, and it was ordered by the workers. After two weeks, it was not delivered to us as was told by the workers so I called to get the name of the place they ordered to for an update. They told me that they didn't have the information and to get it from our home warranty company. The warranty company told me there was no order from Michael's repair after talking to them. NEVER work with Michael repairs unless you have money to burn.

Showed at the advertised time. Was pleasant and addressed the issue. Explained everything…read morethoroughly

Thank you! I called last Friday when our washing machine started leaking. Mr. Appliance came out…read morethe same morning to diagnose the problem, and help order the part needed for repair. This morning the part was installed and the washing machine is back to working order. I appreciate the helpfulness of the tech, and quickness or the repair! *One note: The tech was great, but kind of threw his tools around/dropped them instead of placing them on our wood floor. This was just a little thing I noticed as I was slightly worried about scratching/damage. Overall a great experience with this company however, and he did a great job fixing it!