I looked online for best appliance repair in my area. This place came up. So i called…read more I received prompt call back after leaving message. He scheduled with me told me a ballpark.He was prompt , called before showing up as schedule. Everything went great. He was in and out. Highly recommend John. Thrilled with the work Btw he worked on a Samsung dryer for me.

John was very rude. I had requested a quote for an appliance repair that involved just reattaching…read morereceptacles to burners. It did not require any new parts. John gave the quote I informed him that a friend fixed my stove at no cost. His response was very unprofessional and rude. He stated to never contact him again. I would not recommend him to repair anyone 's appliance .He did not have to take it personal that his service was not needed.

Dryer broke, went to Yelp and called the first 6 or 7 yelp recommendations first - not one human…read moreanswered. Don Bacon was #8 and a human answered the phone and booked a service call, a couple days later a tech showed up and DID EXACTLY WHAT THEY SAID THEY WOULD DO. I can't recommend this place and their level of customer service enough. When you have a household appliance go down it's not a matter of talking to a bunch of phone menus and middlemen companies just to MAYBE have someone from a subcontracted local company call you back (nobody did) - you need answers, when will it be done, and how much. Don Bacon for the win!

Don Bacon has done a lot of work keeping our 90's Subzeros working great. We have had other people…read moretell us it's dead and unrepairable but Mike will get any Subzero back up and running in no time. I really trust this appliance repair company. Been working for us for 10+ years.

I had called Cowboy Cody to have my refrigerator repaired. He said he doesn't work on Samsung…read morerefrigerators and told me to call The Appliance Guy. Todd came out the same day and had my refrigerator working again the next afternoon.

Return calls to let customers know if he can repair the appliance in question. Never return my callread more

I thought I had a broken washer, but the tech quickly figured out that my problem was actually a…read morefrozen standpipe. I appreciated him, not trying to stick me with a problem I didn't have.

This company is terrible! Service tech came to check out a dryer said he will do some research…read morebecause he could not find the model #, That was 9/21. I called the company back 10/3. They said they would check with tech and call me back. Called on 10/10 they said the repair ticket was closed. So they charged me $84 to stick his head in the dryer to locate the model #. Do not use this company!!

Excellent service with customer oriented and very knowledgeable team. I always call them first to…read morefix any major appliance. Honest, hard working and ethical organization!

The service person was knowledgeable, respectful of property and made the necessary repairs to our…read moresatisfaction. A great experience. Would highly recommend.

Gerry was SUPER easy to contact and actually answers his own phone. There are is zero call center…read morerunaround to deal with. Gerry got us on the schedule for the next day and had me send him a pic of my dishwasher model & serial numbers do he could be prepared. Gerry showed up on time, diagnosed the problem and fixed it on the spot. We felt like his services are very reasonably priced and we won't be calling anyone but Gerry in the future. Support your local repair services!!

The service was done, quickly, efficiently in a matter of small amount of time. They were on time…read more They were friendly, very informative about the work they were doing.

These fine folks have always been my go to for appliances. They are all courtious, helpful, priced…read moreright and more importantly typically have what i need in stock. Keep up they great work Chuck@DemcoAutomotive

Had a piss-poor experience with a " SALESMAN " today in trying to get information on an in-stock…read moreappliance ( that they didn't actually have ) at their Erlanger ,Kentucky location ... This clown wouldn't shut-up long enough for me to tell him what the model number was , my limitations for a substitution or anything !!!! HE offered to send me pictures via e-mail ,But every time I made the attempt to give him my e-mail address , he'd interrupt with some other "bumbling bull-shit " and want to start again ! While I believe in doing business locally (family trait ) the buck stopped here today with this geriatric outfit .....

My service request was confirmed, but no one showed up and I received no calls. I contacted them…read moretwice and never received a call back. I would NOT RECOMMEND them!

Awful work. If your home warranty selects them, ask for another contractor, IMMEDIATELY. They tell…read moreyou one thing then another when you call. I was told our washing machine needed a circuit board, and it was ordered by the workers. After two weeks, it was not delivered to us as was told by the workers so I called to get the name of the place they ordered to for an update. They told me that they didn't have the information and to get it from our home warranty company. The warranty company told me there was no order from Michael's repair after talking to them. NEVER work with Michael repairs unless you have money to burn.

Thank you! I called last Friday when our washing machine started leaking. Mr. Appliance came out…read morethe same morning to diagnose the problem, and help order the part needed for repair. This morning the part was installed and the washing machine is back to working order. I appreciate the helpfulness of the tech, and quickness or the repair! *One note: The tech was great, but kind of threw his tools around/dropped them instead of placing them on our wood floor. This was just a little thing I noticed as I was slightly worried about scratching/damage. Overall a great experience with this company however, and he did a great job fixing it!

Showed at the advertised time. Was pleasant and addressed the issue. Explained everything…read morethoroughly

Terrible terrible terrible! Do NOT use. Total Scam. I have never seen a website with so much…read morenonsense listed on it. I only called them because I needed an immediate fix for my washing machine, and they "claim" to be a 24 hour service. What a Total joke. ZERO stars. Terry and Amy both lied to me, do not return calls, have no clue how to deal with customers, yell at the customer, blame the customer, charge WAY too much, and do shoddy work. He installed a "new" pump motor in my washer, as it was not draining the water. First, said he would be back at a given time, and had to call him several times to get an answer. He finally showed up 4 hours later than expected and installed a "new" pump. When I went to do my 1st load of laundry, the same error message appeared, and it did the same exact thing as before the repair. I called Terry. No response. Called Amy...same deal. When I called her and told her I stopped payment on my check and threatened to call the news, only THEN did I get something done. Terry came back out a few days later, with an attitude, and a new pump, in the box. He replaced the previous pump he installed, and told me the reason it didn't work was because he found change in the washer. Complete fabrication. The pump he installed was faulty from the beginning and didn't work properly. I didn't get ONE load of laundry to cycle through. He then screamed, yelled, and cussed at me when I told him Amy had said she would deduct the $35 stop payment fee from my bill for the inconvenience. When he called her to inquire about it, she bold faced LIED and said she never said that. Instead of more serious harm being done, and to get him out of my house, I just paid the $35. My washer has worked since he installed the appropriate pump. The first "new" one he installed looked like it was far from new when he took it out. There is no way 3 coins would break the fan blades on that pump. There was no change in my washer. He claimed he took pictures of it, and when I asked him to send them to me, he never responded. They overcharge for parts, claim to give you a $20 discount, then put that $20 back into labor. This business is a complete scam.

Terry Haynes Is a shyster. He caused significant water damage on a refrigerator repair service…read morecall, has no no insurance and does no return phone calls. His wife, Amy Garcia is an accomplice.