Don Bacon has done a lot of work keeping our 90's Subzeros working great. We have had other people…read moretell us it's dead and unrepairable but Mike will get any Subzero back up and running in no time. I really trust this appliance repair company. Been working for us for 10+ years.

Dryer broke, went to Yelp and called the first 6 or 7 yelp recommendations first - not one human…read moreanswered. Don Bacon was #8 and a human answered the phone and booked a service call, a couple days later a tech showed up and DID EXACTLY WHAT THEY SAID THEY WOULD DO. I can't recommend this place and their level of customer service enough. When you have a household appliance go down it's not a matter of talking to a bunch of phone menus and middlemen companies just to MAYBE have someone from a subcontracted local company call you back (nobody did) - you need answers, when will it be done, and how much. Don Bacon for the win!

I thought I had a broken washer, but the tech quickly figured out that my problem was actually a…read morefrozen standpipe. I appreciated him, not trying to stick me with a problem I didn't have.

This company is terrible! Service tech came to check out a dryer said he will do some research…read morebecause he could not find the model #, That was 9/21. I called the company back 10/3. They said they would check with tech and call me back. Called on 10/10 they said the repair ticket was closed. So they charged me $84 to stick his head in the dryer to locate the model #. Do not use this company!!

Trevor was friendly, professional and explained things clearly. So glad to have our 40 year old…read moreKenmore dryer heating up again! Thanks A-1 Appliance!

Excellent service with customer oriented and very knowledgeable team. I always call them first to…read morefix any major appliance. Honest, hard working and ethical organization!

Gerry was SUPER easy to contact and actually answers his own phone. There are is zero call center…read morerunaround to deal with. Gerry got us on the schedule for the next day and had me send him a pic of my dishwasher model & serial numbers do he could be prepared. Gerry showed up on time, diagnosed the problem and fixed it on the spot. We felt like his services are very reasonably priced and we won't be calling anyone but Gerry in the future. Support your local repair services!!

The service was done, quickly, efficiently in a matter of small amount of time. They were on time…read more They were friendly, very informative about the work they were doing.

my landlord ordered new refrigerator the delivery boys Eric…read moreand Jack were really kind and professional they did excellent job the appliance itself works great but just wanted to say I really appreciated Eric and jack

Our daughter needed a new basement fridge and we chose Hagedorn's because we have always been happy…read morewith them in the past. Our sales associate, Charlie Gilmore was friendly and very knowledgeable. He got us just what we needed at a good price. The delivery was complicated. However, Jack and Eric were so pleasant and professional and took care of things quickly and efficiently. We are so happy to o have dealt with Hagedorn's and I can't imagine ever going anywhere else for our appliance needs.

My service request was confirmed, but no one showed up and I received no calls. I contacted them…read moretwice and never received a call back. I would NOT RECOMMEND them!

Awful work. If your home warranty selects them, ask for another contractor, IMMEDIATELY. They tell…read moreyou one thing then another when you call. I was told our washing machine needed a circuit board, and it was ordered by the workers. After two weeks, it was not delivered to us as was told by the workers so I called to get the name of the place they ordered to for an update. They told me that they didn't have the information and to get it from our home warranty company. The warranty company told me there was no order from Michael's repair after talking to them. NEVER work with Michael repairs unless you have money to burn.

Showed at the advertised time. Was pleasant and addressed the issue. Explained everything…read morethoroughly

Thank you! I called last Friday when our washing machine started leaking. Mr. Appliance came out…read morethe same morning to diagnose the problem, and help order the part needed for repair. This morning the part was installed and the washing machine is back to working order. I appreciate the helpfulness of the tech, and quickness or the repair! *One note: The tech was great, but kind of threw his tools around/dropped them instead of placing them on our wood floor. This was just a little thing I noticed as I was slightly worried about scratching/damage. Overall a great experience with this company however, and he did a great job fixing it!

Requested service and received zero response, bull shit company. I bought the product at their…read morelocation. Very unhappy no response. Will not recommend.

Is no stars an option? This business is a scam. Unfortunately my friend didn't read the other…read morereviews and needed their fridge fixed. They took her money, "completed" the work, and left. The work lasted a day and when she called back they told her she needed another part that cost more money upfront. So she paid and the part never came in and they never returned. Their contact number even changed multiple times. IF she got a hold of a person, they'd say they are on their way out and would never show up. She has reported them to the Cincinnati Better Business Bureau.