I reached out on Yelp asking multiple jewelers about medium thick chains for memorial necklaces…read moresince we want something durable. Guy from Jeweler's Touch stood out in his quick responses and helpfulness. When we arrived that evening to speak to someone, Brandon was amazing. He was friendly, super patient, and explained everything. He understood how difficult it was to look for rose gold chains, especially when thicker too. I was super indecisive and he gave me all the time in the world to look through their gold book which had all kinds of designs and thickness scaled to life size so I could place my pendant on it to imagine how it would look. He also brought out samples of chain types as I picked out ones to see if I'd like the look in person. He ended up finding an estate gold chain that looked absolutely perfect for my husband's pendant in shine and style. We tried it for a few days (they give you 30 days hassle-free) and my husband knew it wasn't the right length of style for his personal preference and our tuggy toddlers within one day. It was gorgeous and I wished it worked out, but maybe not for us. We came back a few days later after Christmas Eve and Brandon helped me out again with the return and gave me suggestions for the length of my husband's necklace based on preference. I saw people coming in and out during the two times I went and I see why. These people are amazing, patient, knowledgeable, super friendly and not pushy at all. They want to help make happy customers who are looking for that perfect jewelry. Although we are still on the search for the "perfect" chain for each of us (we are not major jewelry people but need this to be just right for us in every way), I appreciate the help that Jeweler's Touch gave and would recommend them for anyone looking for a custom piece or specific jewelry services.

Ask for Jimmy, he is the best! He was so friendly and helpful, and repaired my father in law's…read morewedding ring beautifully. I will definitely go there first for any jewelry purchases or repairs in the future. Would highly recommend!

If I could give more than 5 stars I would (and I never leave reviews). Danny is a master of his…read morecraft. He is patient and kind. He made a crazy idea of mine come to life. After having my wedding ring stolen I never thought I would wear another ring that meant so much. Danny took the many different pieces I brought him and crafted them into one beautiful ring. The time, effort and care he took with this very detailed project was far beyond my expectations and I am beyond grateful. Thank you, Danny!

I dropped my watch at school while practicing my nursing skills and I was looking for places that…read morewould fit my budget. Got quoted less than 100 dollars to fix a subdial hand for my Seiko Speedtimer SSC813. Compared to other places, this is a great price especially for a nursing student like me who doesn't work as much. Danny is very professional and fixed the watch within one week which is an excellent turnaround.

This is my go-to shop for repairs or getting a new battery replacement for my watch…read more I stopped by recently to get my new watch wristband resized. It was done in 10 min. Super friendly staff. Great service always. Highly recommended

Alanah was so helpful, I was expecting to pay for my grandmother's ring cleaning but it turned out…read moreto be on the house! She educated me about how the diamonds were set and the best way to care for the ring. Appreciated her kindness and efforts to get it as clean as possible for free!

If you go here go see Lauren she provides the most relaxing…read morecomfortable customer service. I really enjoyed coming into the store making my payment and looking at all the beautiful jewelry I've made multiple purchases in the past two years and I really request you go to Lauren if you decide to take a visit to this location please read the small print on your financing contract if you don't leave a down payment you will have an interest rate

This is the Jared I always go to and usually I deal with a gentleman who is there in the evenings…read morebut when I went to upgrade my ring I was helped by a lady who made the whole process feel rushed. I did not get exactly what I wanted because apparently they didn't have a band like that. We paid for a ring because I found something similar but she seemed to rush me she even made a comment saying I had tried every ring in the store. At the end of the day the manage ended up stepping it which was the reason we bought a ring however she needs to learn customer service if someone is buying and the store is empty I'm not sure why there's a need to rush... it is a pricey object you are purchasing.

Bought my wife multiple pieces of jewelry here including her engagement and wedding ring…read more Not cheap but worth the price considering their reputation. You may be able to find jewelry cheaper, but here you can find quality documented articles that you can be confident in buying. Will be back

Amazing customer service, staff was very helpful and friendly when assisting with my ring…read moreselection. Would come here again

i found out about Dluxca in vegas jewelry show, I met Steve and Michelle! this guys and 2 other…read moregirls are so wonderful!!! they are so happy helpful and fun! theyre always available to answer my queries and answers with a smile! today I went to see their warehouse and met Jocelyn! she's so accomodating, offering water and Soda, explained where to find the findings and so sweet and calm! I enjoyed doing business with them. I wish that the company will treat their employees well, bec they are the real treasure! More Power and Success in business!

I happen to call their direct number and spoke to Steve. I mentioned I was willing to make the…read moredrive from Burbank. I'm so glad I did. Steve and his team are amazing. I had the pleasure of working with Jocelyn! She is amazing!!! She gave me a tour of the warehouse and help me find everything I needed. She was so attentive and make sure I had a great experience... I highly recommend them!!! Thank you so much for the great customer service Jocelyn!!!

Tried to come in to see if the store could repair a necklace. I rang the doorbell twice, no answer…read more There were no guests inside, and I could see the lady inside doing her makeup and looking at her phone/computer. At the least, she should have noticed I was standing by the door for minutes and greeted me.

The salesgirl there was terrible. She opened the store 20 mins after it was supposed to open and…read morewas irritated that I rang the bell per instructions to do so. She let me in and was rude to me and a customer on the phone. I wouldn't go back if it was the last place on earth to buy what I wanted. I will gladly drive to Brea to go to Pandora where they are happy to see you and very helpful.

I was looking for my first Rolex and decided to visit Hing Wa Lee. From the moment I met Chris, the…read moreexperience was outstanding. He was incredibly patient, answered all of my questions, and took the time to let me try on different watches while explaining the available configurations and options without ever making me feel pressured. In less than a month, I received a call from Chris that a watch was available. While it wasn't the exact configuration I originally requested, I was thrilled to purchase my very first Rolex. The entire experience exceeded my expectations. I want to sincerely thank Chris for his friendliness, professionalism, and excellent communication throughout the process. He made buying my first Rolex a memorable and enjoyable experience. I would definitely recommend Chris and the team at Hing Wa Lee to my family and friends. I look forward to returning to work with Chris again for my next Rolex or jewelry purchase. Thank you for making my first Rolex experience so special!

Came in and signed up for some models that my wife has been wanted for some time. Came to see Jay,…read moreand let him know which models my wife wanted. After some time, he was able to get it for her. Now she is a happy wife and appreciate Jay for taking the time to helps us. Will definitely come back for the great service.