I had guests coming over and needed my place cleaned while I was at work. Arielle had responded…read moreover the yelp chat and told me she would be coming in to complete the job at 4:30. She did not show and did not tell me she wasn't going to show and my out-of-town guests came to an unclean apartment as I was still at work. Completely unreliable and unprofessional. If she wasn't going to come, she should have at the VERY LEAST told me so I could get things situated otherwise. As you can tell from my profile, I almost never review a company but I wish I had a review like this to warn me so I'm making sure it's here.

We needed a move-out cleaning and Arielle (owner) did a great job. They scrubbed the cabinets, tub,…read moreand made the refrigerator sparkle. The best part is that they brought ALL of their own supplies (including mops, eco friendly cleaners, etc). The team of 2 was very friendly and able to clean out split ranch (with 2-ba) in 2ish hours. She was also very punctual and works well with us popping in and out the house to do errands during their cleanup period. I'd recommend this team!

I just moved to Providence and tried Maid2Go today for a move-in cleaning. They were able to…read moresqueeze me into their schedule despite my other cleaner's last-minute cancellation. Randolph (the owner) was very cordial through the phone. The service was impeccable, on time, and attentive to detail. Yovany showed up on time and completed the task accordingly. She was professional and took extra time to make sure I got exactly what I needed. My favorite part was that every window in the house and tile grout was spotless. They finished the cleaning within a reasonable amount of time and even left a pink flower with a thank you note card (never seen that before)! Definitely a repeating (and satisfied) customer :) Worth every penny.

I stand by what I wrote. And Randolph is VERY good at completely distorting what happened, and my…read morereactions to his "offers to make it better". 5 stars for the basement. That, I still believe. ZERO stars for the " deep clean ", and for the owners attitude. He is a charming young man, as I told him in my first, and very long, thoughtful, and kind email, after which he berated me for how long it took to contact him, when that didn't work, accused me of lying, etc. Etc. I feel very sorry for him, because when he was here, he spoke of how wealthy and important his family is, and how he intended to become a billionaire early in his life. When a child is steeped in entitlement and deference from us " little people", that child hasn't learned the idea of hard work for all the money he repeatedly said he wants. Here's a hint, Randolph, you don't make lots of money unless you have repeat business. I've wasted all the time and energy I intend to.

I paid for deep cleaning and did not get any of the services that were offered with deep cleaning…read more I had to vacuum and clean my floors myself after they left. Only there for 2 hours. False advertisement and charged for services not given. Would not recommend. Update. The manager contacted me. Was passive aggressively rude. Refused a refund and told me I was basically wrong. STAY AWAY!! UPDATE to the update. I have now been contacted that I had excessive pet hair and it's their policy not to clean that. So seems the story changes by the hour. I have a 2 month old kitten who weighs about a pound so he must just be shedding everywhere in the three weeks I've had him. What a joke!!! Basically their deep cleaning feature is just something to make you pay over $200 for subpar work. They will not complete the items the promise on their website and then make up random lies to defend why they won't refund money for services not completed. This is the worst customer service I have ever dealt with in my life. With any business. If you want to be ripped off and treated poorly when you question it then I'd choose this business. The response the owner has given here is completely untrue and ridiculous. I filed a complaint with the BBB for services that were not provided and their response was that they will give me my money back if I removed my reviews from online. Basically extortion. I would rather let them keep every dollar than let them bully me into removing my ACCURATE review of their terrible business.

I just finished my walk through with Kristina's cleaning, I had them do a move in deep clean on a…read moremill/ loft apartment about 1900 SQ FT. I had a great experience from the time I contacted them to the end of the process. They were friendly while booking, listened to me and were realistic with pricing. They got me in as soon as they could as well. I have a strange parking situation and they were able to text the night before to tell me how many were coming etc. The two women that cleaned were so nice. They worked really hard and listened to my concerns. When I came back the place looked great. I paid extra for them to do the stove/ oven and it looked brand new. I feel comfortable moving my things in now due to their attention to detail. I would use their services again, will most likely have them come in a month or so to do a light cleaning. I would request the two women I had, Ziomara and Janine? (I'm so sorry if I spelled or got them wrong. I'm terrible with remembering names) They went above and beyond. Thank you for making my move in less stressful. I appreciate it!

Amazing! The over the phone quote was so needed in my busy schedule, really fast and efficient too…read moreprobably took max about 10 mins! I also love the transparancy, the fact that on the site it lists average prices for typical services with details on what's included in the services. With that said, it was super helpful in figuring out my schedule frequency. The cleaners themselves were super nice and respectful of my things and made sure I was ok with what they were going to do. I worked with gentleman Marcos 10/10 highly recommend.

Absolutely fantastic service . Amazing experience perfect communication. Price worth it paying for…read moreit. I have cleaning services done by other companies, But its was never this perfect. 5stars and the whole constellation. Absolutely love their service.

Do not hire this company. The owner is very unprofessional and doesn't follow the agreed terms…read more As a business, I told her (before ever starting) that we pay on Net 30 terms and we could be billed monthly. She agreed - no problem. She then sent invoices before the month was over, always labeled PAST DUE when some of the services weren't even completed yet. Communication was horrible and we terminated our agreement - Then the unprofessionalism went to a new level. Over a month to return the key, even after the final payment she demanded had been paid. She wasn't willing to make the trip to leave our key and would only do it when she was already in the area, she said. Finally got our key back and then an email that she met the new cleaners and "had a good chat with them - Good Luck!". I mean really... This is not someone you want to work with or trust in your home or office. And I've read several of her other negative reviews and she has excuses galore. I'm sure this will be no different. You've been warned, potential customer. Do yourself a favor and find someone else.

Kendall Cleaning Service did an incredible job deep cleaning my house! The cost was very affordable…read moreand well worth it for the attention to detail that went into the clean. I seriously had no idea my house could look this polished! Amanda was fantastic; very professional, and timely. I will absolutely be using this service again!

Grasi's Crew does a professional job on all my cleaning jobs whether it's a one time construction…read morecleaning or my Weekly house cleaning. They are always thorough and leave finishing touches that give my home an elevated feel. I recommend them to my friends and family since I know they will satisfied.

Great service, responsive, flexible, thorough, and friendly. She did a great job on a deep clean…read more Would definitely hire Zoey and recommend her to others.