Excellent learn to swim school. They taught this 55 year old not only how to swim but to not be…read moreafraid of the water. I've been with them for a year without any regrets.

The instructors are amazing and patient with my children. My kids have a fear of getting in a pool…read morewithout a floaty and they made sure to help them feel safe and comfortable and taught them all the necessary skills to be great swimmers.

Pool has really stepped up their game this year. Helpful staff, friendly, pool always clean and…read morestaff very friendly. Enjoying the summer.

Extremely unprofessional establishment…read more They lack consistency when it comes to pricing, rules, and openings hours. Everyone who works there thrives in toxicity, they're no such thing as an authority figure handling concerns or ensuring the facility is run properly It seems like there's no supervisors at all, there's no one available who genuinely seems interested in helping if you have any issues and concerns. The pool itself is often dirty, which is disappointing considering the number of people paying to be there. The check in process is also extremely slow. It shouldn't take 15 minutes or more to check in each guest, especially when people are standing outside in 100 degree NYC heat. The staff and lifeguards are another major issue. While I understand many of them are HighSchoolers, that doesn't excuse rude behavior or a lack of professionalism. Many of them come across as disrespectful for no reason Another frustrating issue is the inconsistent rules. They seem to change from day to day, sometimes even within the same week. I understand the purpose of adult swim at a crowded pool, but constantly changing the age requirement without clear communication only creates confusion and unnecessary frustration for guests. Overall, the management, cleanliness, customer service, and inconsistent policies make this a disappointing experience. They don't have any respect for anyone they are just rude and act based on their mood would give zero starts if i could!!!!!

I do not usually write review but my experience at this Gateway has been horrible that I feel I…read moreshould write review. This place do not deserve even one star, I wish there is negative star to rate! I enrolled my daughter who is 5 yrs old for swim lesson at Hillcrest so she would not be afraid of water. She drown during one of the class and there is NO LIFEGUARD or any instructors around that I had to jump in water to safe her. I was so scared to the point my stomach turned inside out and I was shaking. I don't know how to describe it but I wouldn't want any parents feel that way. My daughter was crying and scared. Gateway did not handle this situation well at all. The manager at the time just came over to ask if we would like to go home. I did not. Only because that would only give negative feeling to my daughter so I stayed. After the class we were leaving, NO One came and checked if everything ok with her or I (only because that day was the coldest day in December and I was soak head to toes!) I felt so wrong to just leave without saying anything so I went to talk to the manager, only then she said "sorry...this wouldn't happen again and we are shorthanded. We usually have lifeguard there." That was it! No follow up nothing. I am not comfortable with this place Hillcrest anymore. For a couple week, my daughter keeps saying I drowned in water. We still have classes left and I still want her to learn and thought I'll give another try so moved the location to Bayside. My friend who registered with us moved together to Bayside. They passed first level so we put them to 2nd level. Out of 6 kids only 1 pass and the rest fail. We enrolled again for 2nd level again and they all fail again. Some instructors are better than the other and if you get the bad one you're stuck. They do not correct bad position how they swim and they just let them fail and retake. At this point, they just keep taking your money but no concern of anything. I will not be ever coming back and would not ever recommend any of my friends' kid to enroll here! Also when we registered for the last time they had the first class date removed after we registered and extended to following week of last class. I called them to cancel since this schedule wouldn't work they refuse to refund. They said they will only refund the last class if we can't make that one since it's their fault. Wow so basically only they can make mistake and make it exception but not for anyone convenience but theirs. With this 8 classes and with the instructor who doesn't correct or teach the wrong form majority of the kids in class fail AGAIN! We would never go back or recommend this place to anyone. Stay away from this place. Not only they don't care about you they only going to keep taking money. Who teach to fail just so they keep taking money! To response to your reply: I had address all this issue with whoever I spoke to on the phone. The person had even said that "I'll address that to the manager!" But that was it no of follow up whoever always say they will call me back. Also after we give up and look for another place to enroll my daughter, a friend of mine told me wherever u choose make sure not to go gateway. Her friend's kid had a drowning experience! So obviously my daughter incident is not only one and you guys handle it very poorly. We trust and put our kids to learn swim so they wouldn't have to go through this but right off the bet they were traumatized. SAFETY SHOULD BE NUMBER ONE! Right now you are not even addressing on safety!

My little one enjoys her swim lesson and cries (no exaggeration!) when we can't make it due to…read moreother weekend plans on occasion! The teachers are kind and know how to work well with children.

My son has been taking lessons here for 2 years. During that time he has progressed from Level 1 to…read moreLevel 3. The office staff is very attentive and the instructors really care about the kids. Would definitely recommend!

Saw an ad on Instagram about Daddy & Me lessons for swimming, and we couldn't pass up the chance…read more We ended up taking our 3 month old to Rafe & Co Sports Club in Bellmore and were definitely not disappointed. The level of care and professionalism far exceeded my expectations, and we can't wait to continue our swim lessons. Getting our son comfortable with the water is high priority for us, and Rafe & Co was able to help us achieve that. Thanks to Joey and team!

Our kids loved swim lessons with Rafe & Co! Coach Joey met our kids where they were at - and…read morefocused on age appropriate milestones and instruction. Our kids were 2.5 years old and 8-9 months at the time of our lessons. We will definitely be using what we learned this summer and are recommending Rafe & Co to all our friends. I see more lessons in our future - they do surf too!

I enrolled this winter to learn to swim first time as an adult. The classes with Physique Swimming…read morewere really amazing. I not only learned to swim but really developed skills to become a swimmer for exercise. I'm so glad I signed up and I so enjoyed coming to class every week. Thank you guys so much!

I have taken private lessons with three wonderful instructors:…read more 1. Coach Nyrie - Tailors lessons to make you feel comfortable in the water and develop an understanding of how your body moves through the water. Her passion for teaching shines through in each lesson. She is patient, observant, encouraging, and will help you meet your swim goals. 2. Coach Cam - He will have you swimming "long and strong." He encourages you, reads your frustrated thought bubbles, pops them, and helps get you back in a positive mindset. 3. Coach Anna W. - Her warm personality makes you at ease. She is attentive, observant, and there to help you meet your goals.